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CategoryDecision CriteriaDetailsResult
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UI/UXEntry BarrierSupport for social login (Google, Facebook, etc.)
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Ease of authentication system (PIN CODE + OTP)
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Number of completed KYC steps
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Wallet LocationAvailability of in-app, in-game, and white-label usage
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User-friendlinessTest results rating
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Customer serviceNumber of supported languages for customer support
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Number of channels available for customer support (email, chat, social media, phone, etc.)
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Customer support hours
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Device compatibilityAvailability of web and app support (web, iOS, Android)
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FunctionalityToken & Fiat SupportNumber of supported Fungible Tokens
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Support for NFTs
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Chain SupportSupport for on/off ramp fiat & crypto
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Number of supported chains
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DeFi SupportAbility to update to the latest version
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Support for SWAP
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Support for Bridges
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Support for Staking
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Support for Conversion
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Other FeaturesNumber of other significant features beyond trading, storage, and transfer.
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Developer SupportDevelper ReferenceSDK support
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API support
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Sample code support
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Demo and testbed support
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Development community activity level (24-hour response time)
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Documentation support on Github or other platforms
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Customer SupportCustomer service support hours
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Number of customer service languages supported
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Internal Developer CapabilityNumber of blockchain developers internally
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Security & ComplianceCustodial / Non-CustodialCustodial/non-custodial
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VASP for target jurisdictionVASP certification status
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KYC (Know-Your-Customer)KYC verification process
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AMLAML compliance system
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Compliance OfficerNumber of compliance personnel
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Past incidents/outages historyHistory of wallet incidents
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Cost StructureCost of using the walletWallet integration cost
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User's wallet usage fees.
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Brand Awareness & ReferencesReferencesNumber of Enterprise-level AAA games using the wallet
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Number of users currently using the walletExisting wallet user base
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Amount and frequency of wallet transactions
Number of wallet transactions
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Wallet's sustainability and future plansFinancial stability
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Corporate credit rating
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Reference check results for management (rating)