Website Support Plans
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FeaturesSmall BusinessEnterpriseConciergeBenefits
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Premium WordPress hosting[y][y][y]Hosting through our preferred hosting provider, with up to 25K visits per month
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WordPress Software Core Updates[y][y][y]Assurance that your website's WordPress software is the latest, most secure version.
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Software (Theme & Plugin) Updates[y][y][y]Peace of mind that your website software is always up to date.
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Dashboard Management: User & Comment Audits[y][y][y]Keep your database clean and free of spam & malware
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Dashboard Management: New User Account Creation & Onboarding[y][y][y]Add managers at any time and insure they have strong passwords
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Annual licensing of basic software†[y][y][y]A value of $1497 annually (that's a savings of $125/month)
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Nightly, Full, Off-site Website Backups[y][y][y]Secure, off-site file backups so your site can be restored if anything goes wrong.
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One-click website recovery[y][y][y]Site restoration in minutes to assist with user errors or hacking recovery
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Portable, organized archive of assets, task history and client-specific details[y][y][y]Using our preferred project management tool, Teamwork, we'll set you up with an organized archive of all the information surrounding your website and your work with us. Should you choose to cancel your support package, we'll provide you with an export of your project that you can use on your own Teamwork account.
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Access to our online scheduling app[y][y][y]Confidently schedule time with us for advice, consultation sessions & coaching calls by seeing our availability at a glance
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Monthly Maintenance Report [y][y][y]Monthly reporting so you can see maintenance work done on your behalf
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Google Analytics installation & Webmaster Tools registration[y][y][y]Registration with Google's Analytics & Webmaster consoles with self-service to access continual analysis of site traffic and search engine issues
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Priority Hacking Recovery[y][y][y]Immediate assistance in the event of a hacking at your standard hourly rate
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Cancel Anytime, No Long term contracts[y][y][y]Nothing to lose with no minimum contracts. Cancel with 30 days notice
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Standard SSL option[y][y][y]SSL certificate from Let'sEncrypt!
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Enterprise Grade Network Security[y][y][y]Constant security monitoring to keep any nasty intruders out.
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Google Analytics tracking & Webmaster Tools monitoring[y][y][y]Continual analysis of site traffic and search engine issues
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Two hours of Fast Tasks* or consultation^ time per month[y][y][y]Website strategy and planning support when you need it - includes email/phone support and Fast Tasks*
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Premium SSL option[n][y][y]SSL certificates from RapidSSL
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Website Speed Boost via CDN[n][y][y]Adding a content delivery network (CDN) to your website will improve your SEO by increasing site speed
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Staging Site Management[n][y][y]Make a duplicate of your site for updates & testing without interrupting your live site
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Unlimited Google Analytics reporting[n][y][y]Reports about your website's traffic & performance, based on your specific needs, upon request
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Uptime Monitoring & Performance Scans[n][y][y]24/7 monitoring to make sure your site is always available for your customers.
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Priority Support[n][y][y]Email support with a response time of one business day or less
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Four hours of Fast Tasks* or consultation^ time per month[n][y][y]Website strategy and planning support when you need it - includes email/phone support and Fast Tasks*
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Scan and fix any broken links monthly[n][y][y]Scans for broken links so you keep the search engines happy.
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Unlimited Google Analytics reports generation[n][y][y]On-demand reports about your website's traffic & performance, based on your specific needs
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Fifteen hours of Fast Tasks* or consultation^ time per month[n][n][y]Website strategy and planning support when you need it - includes email/phone support and Fast Tasks*
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Multisite support[n][n][y]Easily manage WordPress Multi-site installations with the same ease of management as a single install
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Dedicated support specialist assigned to your account[n][n][y]One point of contact for all your support & consultation needs with direct line (call/text) access to your dedicated support specialist
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Monthly strategy & planning call to keep you focused on your goals[n][n][y]One ninety minute call each month with your support specialist to discuss your site's performance, review your business goals, brainstorm growth strategies, and whatever else may be on your mind
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Berry Interesting slack channel membership[n][n][y]access to our internal slack account, where you can reach out to any team member at any time.
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Overall package value/month$405+$3342+$6,642+
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Investment Per Month$110$450$3,000
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Pay Quarterly and recieve a ~5% discount$315/quarter$1,285/quarter$8,550/quarter
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Pay Annually and receive a ~10% Discount $1,200/year$4,860/year$32,400/year
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Add multisite support$100/month$100/monthincluded
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Add an additional site install to your plan$60/month$225/month$1,000/month
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† Berry Interesting holds developer licenses on a variety of common plugins that allows our clients to essentially take advantage of bulk pricing (as well get faster support request resolution). While we cannont offer licensing for all plugins, our list of licenses gets longer every month. For a list of licenses covered under our support plans, please contact us.
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^Consultation is defined as a phone call, google hangout or skype session scheduled through our online scheduling app. Sessions are subject to schedule availability.
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*A Fast Task is any update to your website that we can complete in 30 minutes or less from initial request to final delivery including emails & phone calls.

For example:

Updating on-page content including text, images, videos, etc.
Updating Forms including adding/removing fields, changing the confirmation message, changing who receives email notifications, etc.
Updating contact information including email addresses, phone numbers, address, maps, etc.
Adding new pages or blog posts (but not writing them)
troubleshooting issues via the dashboard

Fast Tasks do not apply to work performed by our development partners.
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