Daily Manager Checklist

	A	B	C	D
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2		DAILY CHECKLIST MANAGER A solid understanding of front office operations is crucial. This includes knowledge of check-in and check-out processes, reservation systems, guest services, handling inquiries, managing guest complaints, and maintaining guest records.	Things to Check	Remarks
3	1	Daily Revenue Report
4	2	Daily Competitor report : Occupancy report, MPI, RGI, ARI
5	3	Room discrepancy Report ( check HK manual status , Onity, Early arrival and Late Departure )
6	4	Check Early Arrival & Late Chcek Out list Report
7	5	Daily Walk In guest report with Room rate
8	6	Room discount , moving room, up grade report, up-selling, room rate change complete with the form
9	7	Room Complimentary Report & should be sign by GM
10	8	Daily guest feeedback from ReviewPro
11	9	Daily points of sales report
12	10	Daily Guest Folio reconciliation
13	11	Daily No – Show and cancelation Report
14	12	Daily Day Use Report
15	13	VIP In house , VIP Check Out and Expected Arrival
16	14	Check In house guest & Room rate reconciliation
17	15	Check Long staying guest
18	16	Check Web rate , daily , weekly and monthly forecast
19	17	Spot check on daily basis : Hotel car , Luggage storage , Front Desk counter, server room , reservation boss chart
20	18	Check all Group Expected Arrival & Group Expected Departure, check BEO & GEO
21	19	Check Group Room rooster included billing instruction; prepare group courtesy table seperately
22	20	Check daily guest transportation
23	21	Check Room Status by print out encoding Onity compare with VHp + HK room status
24	22	Room Key Control & Issuance , Interface Onity & VHP
25	23	Check daily Guarantee Reservation, block the room with special preference for upcoming booking
26	24	Internal Budgeting Control
27	25	Chcek daily adjustment & correction, rebate if any (support with chronology)
28	26	Check Daily breakfast summary included voucher included reconciliation revenue - coordinate with income audit
29	27	Daily Paid Out , Refund report & Daily Cash Float in Balance
30	28	Check Dummy and Non staying guest folio
31	29	Guest Folio Balance report
32	30	Daily telephone expenses , PABX Interfaces , Hunting Line
33	31	Check cash remittance before sealing and dropping into the cash remittance box
34	32	Check FO housebank include logbook and cash advance receipt
35	33	Completeness of Guest Profile
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