ABCDE
1
InconsistencyConditionActionApplies toAssumptions
2
Has received at least 2 email follow-ups in an email thread or Basecamp thread1st offenseThe Team Member will receive an email with a warning.Any Team MemberThe Team Member's inbox had fewer than 50 emails.
3
2nd offenseThe Team Lead/Operations Specialist conducts a coaching call to remind the Team Member and to enter a 5 business days probationary.
4
3rd offense3-day suspension and termination on the 4th offense.
5
Has not replied to a Skype, Google Chat, or any business-required tools1st offenseThe Team Member will receive an email with a warning.Any Team MemberSomeone had sent the instant message during business hours
6
2nd offenseThe Team Lead/Operations Specialist conducts a coaching call to remind the Team Member and to enter a 5 business days probationary.
7
3rd offense3-day suspension and termination on the 4th offense.
8
Did not meet a deadline1st offenseThe Team Member will receive an email with a warning.All Team MembersThe Team Member had no other tasks whose deadlines are close.
9
2nd offenseThe Team Lead/Operations Specialist conducts a coaching call to remind the Team Member and to enter a 5 business days probationary.
10
3rd offense3-day suspension and termination on the 4th offense.
11
Uploads file, video, folder, etc. to the wrong location1st offenseThe Team Member will receive an email with a warning.Level 1 to 5 Team MemberThe Team Member had upload access to the correct file location.
12
2nd offenseThe Team Lead/Operations Specialist conducts a coaching call to remind the Team Member and to enter a 5 business days probationary.
13
3rd offense3-day suspension and termination on the 4th offense.
14
Inconsistently followed a particular checklist or spreadsheet reports assigned1st offenseThe Team Member will receive an email with a warning.All Team MembersThe Team Member had upload access to the correct file location.
15
2nd offenseThe Team Lead/Operations Specialist conducts a coaching call to remind the Team Member and to enter a 5 business days probationary.
16
3rd offense3-day suspension and termination on the 4th offense.
17
Billed a task or project on TimeCamp with no Basecamp iteration within a day1st offenseThe Team Member will receive an email with a warning.Level 1 to 5 Team MemberTime entry was not wrong.
18
2nd offenseThe Team Lead/Operations Specialist conducts a coaching call to remind the Team Member and to enter a 5 business days probationary.
19
3rd offense3-day suspension and termination on the 4th offense.
20
Did not work 30 hours or more in a week1st offenseThe Team Member will receive an email with a warning.Full-time level 1 to 5 Team MemberThe Team Member was not on leave.
21
2nd offenseThe Team Lead/Operations Specialist conducts a coaching call to remind the Team Member and to enter a 5 business days probationary.
22
3rd offense3-day suspension and termination on the 4th offense.
23
Did not submit the following -
1. Check-in
2. SOD
3. EOD		1st offenseThe Team Member will receive an email with a warning.Level 1 to 5 Team MemberThe Team Member was not on leave.
24
2nd offenseThe Team Lead/Operations Specialist conducts a coaching call to remind the Team Member and to enter a 5 business days probationary.
25
3rd offense3-day suspension and termination on the 4th offense.
26
Did not attend team call or scheduled meeting1st offenseThe Team Member will receive an email with a warning.Level 1 to 5 Team Member1. The Team Member was not on leave
2. The Team Member had the ability to join the call.
27
2nd offenseThe Team Lead/Operations Specialist conducts a coaching call to remind the Team Member and to enter a 5 business days probationary.
28
3rd offense3-day suspension and termination on the 4th offense.
29
Billed the wrong time entry on TimeCamp1st offenseThe Team Member will receive an email with a warning.Level 1 to 5 Team Member1. There was no TimeCamp glitch.
2. The Team Member had access to the correct Basecamp Project.
30
2nd offenseThe Team Lead/Operations Specialist conducts a coaching call to remind the Team Member and to enter a 5 business days probationary.
31
3rd offense3-day suspension and termination on the 4th offense.