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How old are you?
How many pets do you have?
What type of pet/s do you own? - Selected Choice
How old is your pet/s?
How many years have you owned a pet?
What is your relationship with your pet? - Selected Choice
What is your relationship with your pet? - Neither, Please Specify: - Text
What retailer do you shop for pets most often? - Selected Choice
What retailer do you shop for pets most often? - Other? Please specify: - Text
Would you prefer to buy your pet products online or in-store? Please specify why (optional). - Selected Choice
Would you prefer to buy your pet products online or in-store? Please specify why (optional). - In-store - Text
Would you prefer to buy your pet products online or in-store? Please specify why (optional). - Online - Text
Would you prefer to buy your pet products online or in-store? Please specify why (optional). - Other - Text
Would you be more inclined to shop in-store if you were allowed to bring your pets in?What pet products do you buy online if any? - Selected ChoiceWhat pet products do you buy online if any? - Other: - Text
What pet products do you buy online if any? - I don't shop online for pet products. (please specify why) - Text
How often does your pet get exercise?What is the most difficult thing about shopping for pets? What are your biggest hardships as a pet owner?How have your pet shopping habits changed due to the pandemic?What services do you think Sam's Club can do or add to improve your pet needs? What pet services do you see in competitors that Sam's Club should also do? Please include your name if you are open to it!
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INGRID18-24 years old4Dog,Cat1-2 years5+Neither, Please Specify:home animal Chewy Onlinemore deals Strongly agreeFood,Furniture Dailydifficulty would be if your pets would like the food that you buy for them. a hardship would be ver bills. i do more online shopping now add more choices of pet food and include healthier options. if possible it would be great if there could be stands for pets to try out food before buying just like how you have for people. also adding a section for pet clothes would be nice. by ingrid lazo
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SARAH18-24 years old1Dog1-2 years1Service animalWalmart In-storeI don’t really like buying things online Neither agree nor disagreeTreats,Toys,AccessoriesDailyI don’t actually struggle with buying anything for my petNo it hasn't I think they do fine. Walmart is just closer to me
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ABE18-24 years old1Dog3-5 years3Neither, Please Specify:CompanionPetsmartIn-storeNeither agree nor disagreeFood,Toys,Wearable techEvery couple days
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DENISE18-24 years old4
Cat,Small Animal (hamster, rabbit, ferret, etc.)
3-5 years4Neither, Please Specify:PetsmartIn-storeNeither agree nor disagreeFood,I don't shop online for pet products. (please specify why)
I usually just find everything at a low price and I buy it in the store
DailyI don’t really know No
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ELISHA18-24 years old2Cat3-5 years4Neither, Please Specify:A friend Pet Supplies PlusSomewhat agreeFood,Treats,Accessories,Pet GroomingWeeklyPet food is out of stock Yes now we buy in bulkI’m not sure. I don’t shop at Sam’s
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BEN18-24 years old5+Dog1-2 years5+Service animalPet Supplies PlusIn-storexStrongly agreeFood,Health,Treats,Toys,Accessories,Pet Grooming,Wearable techDaily
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FELIZA18-24 years old1Cat3-5 years3Neither, Please Specify:PetsmartIn-storedon’t want to wait on it Neither agree nor disagreeToys,Furniture Dailynot knowing what’s best for my petnot wanting to go in store delivery service
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ZION18-24 years old3Dog<10 years5+Service animalPetcoIn-storeIn store-for in person advice and specificity of productsStrongly agreeFoodDailyFood, they cant tell you what they do and don’t like and it’s hard to watch them be sick because they can’t verbally communicate More online More food and medication options
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JOHN18-24 years old2Dog,Reptile1-2 years2Neither, Please Specify:for funPetsmartIn-storeEasy accessSomewhat agreeAccessoriesDailyMy dog is a picky eater, he barely eats at times He is a little reserved but barks at anyone who is not family We don’t go there
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LOIS35-44 years old1Dog<10 years5+Neither, Please Specify:She’s a petChewy OnlineConvenient Somewhat agreeFood,TreatsEvery couple daysHealth during agingOnlinePet babysitter while shopping
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DESERIE
18-24 years old2Dog5-10 years5+Neither, Please Specify:(unofficial) emotional support, caregivingPet Supplies PlusIn-storeAble to see/feel quality of itemNeither agree nor disagreeFoodEvery couple days
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ZACH25-34 years old1Dog3-5 years4Neither, Please Specify:
Security dog and constant vocalist of all things outside
PetsmartOnlineBecause it’s easier Strongly agreeFood,Health,Treats,Toys,Furniture ,Pet GroomingEvery couple daysFinding toys that are tough and high quality Spending morePet grooming
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ZOEY18-24 years old4Dog,Cat<1 year5+Neither, Please Specify:House petsPetcoIn-storeTo get a better look and I like to bring my babies with me.Strongly agreeFood,Accessories,Wearable techDailyFinding things that they like and that are good and healthy for themHonestly, they got worse. I spend wayyy to much on my dogs.
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SUNI18-24 years old1Dog1-2 years2Neither, Please Specify:PetOther? Please specify:I make my own productsIn-storeSo I can see it and read it and taste itSomewhat disagreeToys,Accessories,Pet GroomingWeeklySizingNoneI only buy bit bulk food from sams. I think that is perfect for me
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JAMES18-24 years old3Dog3-5 years3Neither, Please Specify:Family Chewy OnlineStrongly agreeFood,Health,Treats,Toys,Furniture ,Accessories,Pet GroomingEvery couple daysHow much they eat Yes a lot more online shopping
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BRIE18-24 years old1Dog3-5 years<1Neither, Please Specify:Just petPetsmartIn-storeClose to homeStrongly agreeHealth,Treats,Furniture ,Accessories,Pet GroomingDailyFinding something my pet will like. Not having durable enough items.They have notAllow pets in stores
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