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RETURN FORM
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Order Date
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Order Number & Name
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Item SKUItem NameQuantitySizeColourReason Code
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*For defective items, please make sure you have dropped us an email at hello@eltwine.com and
obtain a confirmation from our customer care officer to mail back the defect item.
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Reason for Return
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1. Doesn't fit me - took my usual size but too tight
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2. Doesn't fit me - took my usual size but too loose
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3. Doesnt fit me - style / colour
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4. Looks different from the picture on website
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5. Defective
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6. Quality not up to expectations
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Need to return / exchange your order?
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Simply fill up the form above with the relevant reason and mail your order back to our warehouse.
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We will get in touch with you once we have received and inspected your returns.
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Things to note:
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You may return your purchase to us within 14 calendar days upon receiving your order.
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All items should be returned in its Brand New condition (unwashed, unworn, tag intact etc).
Items that do not fulfill the requirements will be rejected.
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Your are strongly encouraged to mail your item back to us via a traceable shipping service.
ELTWINE will strictly not be responsible for any lost mails.
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All returns and exchange are strictly by postage and will be required to go through inspection.
We are unable to attend to meet up.
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Shipping costs are non-refundable and will be borne by customer except for defect or incorrect items.
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