Usability Test Results
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NameAgeComplete (mins)1a (feedback)1b (feedback)1c23a3b (feedback)4a4b (feedback)56a6b7Task completion (x/8)Other feedbacks
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VERSION 1
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Daniel Loy3018nilnilWrongCorrectCorrectnilCorrectnilCorrectCorrectWrongWrongnilnil
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Sees what is on the screen clearlyGroup + single chat is usefulWould sign out at Gear insteadWould slide the conversation insteadEverything is clear
Would want to cancel request in case he clicks by mistake
Would want to be able to have the option to choose how long to mute
Clicked microphone buttonNo idea Skype has translator5/8 correctTask is a little difficult because I'm not familiar with Skype
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Noticed single chat and group chat
Would expect it to be all the way at the bottom
Not clear to him that icon is actionable"Group Chat" with Jeremy is ambiguous
Feels that request should be instant instead of a loading bar
Was looking for buttons at the bottomWas looking for 3 dot instead62.50%Was unable to get the audtio recording and Translator task
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Can't tell if it's the message or in the same groupDid not notice the drop down button"+" is more for adding something to send overPrototype is much clearer than the current app
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Can't tell what the second button (Screen record) isWas thinking long press on one speech bubble would translateThinks that current app loads too long, message does not reach immediately
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Thinks that bottom nav should have supporting wordsBut thinks that it makes sense for the whole conversation to be translatedHates the current Skype app
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"+" should come out as a fan navigation for more options
New design of Highlights is very clear, can see what I want to see
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Edmund Liew3918:30nilnilWrongCorrectWrongnilCorrectnilCorrectCorrectWrongWrong4/8 correctGenerally felt easy.
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Noticed single chat and group chatUnderstands one is single chat, one is group chatWould sign out at Gear insteadCorrectly deduces quick call is via profile picLooks for Jeremy in contactsThinks searching for "Jeremy" involves searching for the contact 'Jeremy', maybe our task phrasing is ambigous.Feels that it makes sense. Feels that it is not immediately apparent the chats are muted. Clicked microphone buttonGoes for the 3 dots.50.00%Felt that gear icon is outdated for settings and would think 3 dots or hamburger would be better
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Would like more differentiation. Perhaps a yellow bar or something.After 2nd try able to deduce correctly. But able to find it at the '+' icon thereafterFelt Skype shouldn't do social features.
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After explanation then the searching makes senseFeels should have text supporting the dropdown recording buttons
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Feels should be red square instead of red dot to denote recording.
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Ashley Gwee2211:00nilnilWrongCorrectCorrectnilCorrectnilWrongCorrectWrongCorrect5/8 correct
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Simple and clear cut
Feels pointless to have seperation, too used to whatsapp
Would sign out at Gear instead
Correctly deduces quick call is via profile pic
"Group Chat" with Jeremy is ambiguousGood to haveFeels that it can be in the profile picClicked on bottom left mic instead of the hidden menu
Initially went for a long hold on japanese text. But went for plus sign in the end
62.50%
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Yong Jie2714:40nilnilWrongWrongCorrectnilCorrectnilWrongCorrectWrongWrong3/8Simple to understand, feels polished
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Noticed single chat and group chatFeels familiar and common to have.Would sign out at Gear insteadWent to call from contact listTask is a little confusing, went to search bar to searchGood to have, Can be seen from homepage as well
Feels that it can be in the profile pic or button can be more obvious
Clicked on bottom left mic instead of the hidden menu
Initially went for a long hold on japanese text than went to top right 3 dotted button
37.50%Adding contact much better than what he remembered
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Looks simple and polished Felt that whatsapp has it ( but no )
Feature like mic recording good but too hidden at the moment and too similar to mic at bottom left
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VERSION 2
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Hanxiang2815nilnilCorrectWrongCorrectnilCorrectnilCorrectCorrectCorrect + WrongCorrect6.5/8Task is not too difficult
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Sees all the items in the screen clearly
Looks simple and clear, straightforwardGoes to settingsWould swipe left/right (for no reason)
"Chats" and "Messages" feels the same (he didn't understand the diff)
Process was okayWent straight to 3 dotWent straight to 3 dot for translator81.30%
Feels that it's normal to not get it right on the first try as you always need to explore a new app
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Was not aware WA has this featureCouldn't really tell what the 3 buttons are at first glance
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Does not use the quick access
Thinks 1) Screen projector 2) Screen record 3) Audio record
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Think it's better to have supporting words for those 3 buttons
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Jonathan2611:10nilnilCorrectWrongCorrectnilCorrectnilCorrectCorrectCorrect + WrongCorrect + Wrong6/8Features seem reasonable to have
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Similar to whatsapp Felt that whatsapp has it ( but no )Goes to settings
Was expecting to go into chat first than call
Felt familiar to what whatsapp hadGood to have
initially went for the same mic button but immediately went for settings
initially went for the long hold on text but went to settings next75.00%Easy to understand
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Good to haveOr going to contacts list to call
Knew what audio recording meant screen share abit unclear
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Joshua3611:35nilnilCorrectCorrectCorrectnilCorrectnilCorrectCorrectCorrectCorrect + Wrong7.5/8The navigation seems reasonably straightforward.
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Very clean and neat.It is good and clear.Goes to settingsNot readily apparent but able to figure it outNot immediately apparent what the screenshare icons are. Thinks 2nd icon is 'screenshot'
Initially went for a long hold on japanese text than went to top right 3 dotted button
93.70%Doesn't feel that Skype should have 'highlights' feature
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Feels screen recording functionality is redundant
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Evon3618:00nilnilCorrectWrongCorrectnilCorrectnilCorrectCorrectCorrectCorrect + Wrong6.5/8Fairly easy to navigate. Thinks less time to figure out what things are.
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Clean and sleek, looks like WhatsappIt's mainly for text messages between single person and groupsGoes to settings. Thinks it could be at the profile pic alsoNot readily apparent you can quick call through profile pic. Instinctively will go to 'calls' tabNot too sure what is the difference between 'chats' and 'messages'Feels that one doesn't typically mute more than one person at a time. Very good and clear cut. Thinks this makes a lot of senseNot sure about screen share icon. Suggested using two phones as screen share icon First instinct is to click the text bubble. Second instinct is to click 3 dots.81.30%Overall, feels this looks very much like WhatsApp...
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Concerned more about the accuracy of translations
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