Cult Fit - New No Show Policy

	B	C	D	E
1	Number		8220917111	8851009833
2	Name		Ammar - College 1st year	Navya - PS 2

3	Frequency of use		Daily	Twice a week
4	Center		Bangalore - St. Joseph Boys High School	24th Main Cult
5	Which plan		Play swimming only	Dance fitness and Yoga classes
6				Took membership in August this year
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8	Issue faced		5:15 I would reach, Rain, network issue	Not able to wake up half an hour before
9			Logs in only at 5:16	Snoozer, usually faced on weekdays because I've to wake up earlier because I have to take that slot
10			Long queue	No show because they don't allow itself
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12	Issue faced	Frequency	Enrolled for a month and got 3 penalties total in that month	3 times minimum no show in a month, 1ce or twice even 4th no show happen
13	Issue faced	Frustration	CX asks to go to app and app pe no response	If the slots are empty and still I got a no show then why am I getting a no show?
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18	Issue faced	Reason to discontinue	Stopped because of college, not because of this policy	Won't continue, this issue is a primary issue because I wasn't regular
19				If I were more regular, I would have continued. I don't go in the evening sbecause I get tired
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21	Alt solution	Alternative solution	Penalty will be acceptable for 2 days but not blocks	Okay with an option of this, not mandatory
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23	General feedback	Anything else that could be improved	Customer service	Trainer name not revealed, would like to go towards a specific trainer and their slot availability
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