A | B | C | |
---|---|---|---|
1 | IF this happens... | THEN do this... | On Help Ticket? |
2 | LMHS Issued Chromebook is not connecting to the Internet | Fill out Help Ticket | Yes |
3 | Not updating/Running Slow/Will not run MAP Testing | Powerwash - if this fails, fill out Help Ticket. Mr. Daniel will come pick it up, turn in for a day | Yes |
4 | "Locked" Screen: JCPS Locked Device | Fill out Help Ticket | Yes |
5 | Monitor will not turn on (it is charged but monitor is black) | Hard Reset - if this fails, fill out Help Ticket | Yes |
6 | Chromebook will not hold a power charge | Fill out Help Ticket | Yes |
7 | Cracked Screen | Fill out Help Ticket | Yes |
8 | Powercord lost/damaged/destroyed | Fill out Help Ticket, may need to pay | Yes |
9 | Chromebook is stolen | File a police report, Fill out Help Ticket | Yes |
10 | Chromebook is lost | Fill out Help Ticket, may need to pay | Yes |
11 | Chromebook has been damaged and is no longer functioning | Fill out Help Ticket, may need to pay | Yes |