ABC
1
IF this happens...THEN do this...On Help Ticket?
2
LMHS Issued Chromebook is not connecting to the InternetFill out Help TicketYes
3
Not updating/Running Slow/Will not run MAP TestingPowerwash - if this fails, fill out Help Ticket. Mr. Daniel will come pick it up, turn in for a dayYes
4
"Locked" Screen: JCPS Locked DeviceFill out Help TicketYes
5
Monitor will not turn on (it is charged but monitor is black)Hard Reset - if this fails, fill out Help TicketYes
6
Chromebook will not hold a power chargeFill out Help TicketYes
7
Cracked ScreenFill out Help TicketYes
8
Powercord lost/damaged/destroyedFill out Help Ticket, may need to payYes
9
Chromebook is stolenFile a police report, Fill out Help TicketYes
10
Chromebook is lostFill out Help Ticket, may need to payYes
11
Chromebook has been damaged and is no longer functioningFill out Help Ticket, may need to payYes