HelpHub Design Requirements
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Requirement #ItemGitHub Issue #LinkRequirementsSuggestions from GH or NotesNotes
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RQ #1Article Voting FunctionalityGH #7https://github.com/WordPress/HelpHub/issues/71. Question: Did you find this article useful?
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2. YES/NO buttonsDecided for YES/No answers instead of Thumbs up/Thumbs down because the latest may be difficult to understand in other languages/cultures
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3. Clicking YES/NO button will unhide previous answers as seen on image 1Would it be helpful to provide help in replies by offering some choices and an open comment box for anything else, as seen in the below example?
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4. NO triggers feedback boxExample
They clicked "no" and new set of questions show up (these could be just checkboxes):
• Following steps in tutorial doesn't give promised result
• Tutorial is not for claimed knowledge level (it is more difficult)
• Tutorial is not for claimed knowledge level (it is too simple)
• Wording and language are not clear
• Screenshots are strange, I don't have that in my installation
• Anything else?

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RQ #2Search FunctionalityGH #9https://github.com/WordPress/HelpHub/issues/91. Include search areaWill HelpHub be using Jetpack elastic search?
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RQ #3Sidebar Navigation should follow design stylesGH #111https://github.com/WordPress/HelpHub/issues/1111. Sidebar nav must follow WP.org design stylesCurrent Instead of CHAPTERS use CATEGORIES
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Proposed
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• Remove bullets • Add top and bottom dividers • Add proper indentations • Add accordion sections or links • Add proper arrow icons for visual reference of an accordion • Main title should just say “CHAPTERS” • Use correct color blue for links, correct font size and weight
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RQ #4Language Section in ArticleGH #201https://github.com/WordPress/HelpHub/issues/2011. Different styling for language sections on pages because it takes a lot of space Language dropdown menu has been moved to the left-side bar under sidebar nav. Placement is confusing
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Language section has morphed into a dropdown menu
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RQ #5TOC StylingGH #214https://github.com/WordPress/HelpHub/issues/214See GH #111
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RQ #6Category Terms ArchiveGH #231https://github.com/WordPress/HelpHub/issues/2311. Create a base template for wordpress.org/support/category
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2. List all the terms in the CATEGORY sectionObtain CATEGORY list from #docs
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RQ #7Home needs more above fold in mobile viewGH #235https://github.com/WordPress/HelpHub/issues/2351. First impression on mobile device is that there is only searchUse for reference: https://www.nngroup.com/articles/scrolling-and-attention/
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RQ #8Mobile view sidebar is too dominantGH #236https://github.com/WordPress/HelpHub/issues/2361. Sidebar on mobile has been temportarily removed
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2. Is black section in the way or can it be minimized on mobile?
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3. Sidebar before content is bad for SEO and usability
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RQ #9Single page design of WordPress Version pageGH #245https://github.com/WordPress/HelpHub/issues/245Actual sections:Proposed design:
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1. Categories (HelpHub sidebar nav - left column)1. Sidebar nav to match DevHub & meta
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2. Version # (gral info, date, release #)2. Add breadcrumb
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3. Installation update/Highlights3. Right sidebar should link to main sections
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4. Summary4. Accordion solution for "For Devs" section
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5. List of Files Revised5. Sidebar specific about WP Versions only
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6. For devs section
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7. Topics (related articles - right column)
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RQ #10HelpHub Mainhttps://wp-helphub.com/1. Fix space between rows
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2. add WP.org footer
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3. Use correct typography
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4. Fix H2, text and links type sizes
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5. Review mobile version
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RQ #11Getting Startedhttps://wp-helphub.com/category/getting-started/1. Fix space between rows8-pages
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Installing WordPresshttps://wp-helphub.com/category/installation/2. Change H2 to all subtitles4-pages
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Basic Usagehttps://wp-helphub.com/category/basic-usage/3. Change typography1-page
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Basic Administrationhttps://wp-helphub.com/category/basic-administration/4. Set max of #lines for description per topic1-page
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Customizinghttps://wp-helphub.com/category/customizing/5. Change footer1-page
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Maintenancehttps://wp-helphub.com/category/maintenance/1-page (only one post)
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Securityhttps://wp-helphub.com/category/security/1-page
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Advance Topicshttps://wp-helphub.com/category/advanced-topics/5-pages
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Troubleshootinghttps://wp-helphub.com/category/troubleshooting/3-pages
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