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OBJECTIVE:The objective of this test is to see if users can register for the do not call registry on ftc.gov.ResearcherJackie TestJackie TestJoi TestJoi TestKandace TestKandace TestKhadijat TestKhadijat Test
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Task 1TesterLindsayMichelle SavannahFranckMaureenJasonKJDeandra
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Research Question:Type in ftc.gov into your web browser and find the 'register for do not call' link
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Goal/Output:To find and click on the link 'register for do not call'
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Assumptions:User has acess to ftc.gov website and internet
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Scenario/Steps:1. The user will type in ftc.gov into their web browser
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2. They scroll through the homepage and look for the 'register for do not call' linkShe actually went through the menu drop down and missed the button under take actionFound the link easyFound the link easydidn't have to scrool muchfound the link very easily found the link easily easy to naviggate to the site
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3. They will click on the 'register for do not call' linkShe said it could have been easier to find the linkNo problemNo problemeasily foundno problem no probelm
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Success Criteria:Finding and clicking on the link 'register for do not call'No problem with reaching the goal.Completed task without complaincompleted the task with no problemcompleted the task with no probelm
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Notes:She easily typed in the web address and found the correct link "It would be nice to have a button so you wouldnt have to go searching for it."Easily found linkliked the location of the "take action section"and said it was easy to locate. didnt like the picture of the building and did not know what building it was.
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Task 2
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Research Question:Once you've made it to the 'Register for do not call' page, fill out your phone number and email then click submit
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Goal/Output:Register your phone for the do not call service database.
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Assumptions:User has acess to ftc.gov website and internet
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Scenario/Steps:1. They will click on the 'register your phone' icon or the 'register' link She mentioned that the page is ugly, the design, feels very 2000She felt that sign up was easyConfused by multiple links that seem to do the same thing. Why not group together?had no troublespotted with no problem was able to find quicklywas able to find the register your phone
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2. On the next page they will click the 'register here' iconNo problemNo problembutton immediatly stood out no problemhad no problem
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3. They will type in their phone number and email address and click submitNo problemNo problem - computer auto filled for him.didn't notice the phone # format (no dashes) or to confirm emailno problemhesitated but filled in the information
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Success Criteria:Sucessfully registering your phone number to the do not call service database.After questioning which link to follow - easily completed goal.Completed task easilytask completedtask completedcompleted task with no problem
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Notes:She felt that she should have been notified that she left ftc.govShe didn't feel like she needed to be told she was leaving the website. She trusted donotcall.govThought secondary site looked fake, looked like a scam page.didnt notice she was on a different website. said they did not look the same. didnt see where to get back to ftc site. thought the donotcall website looked cartoon-ishdidnt think much of the website. expected it to look bring like a typical "gov't website" didn't notice he was on another site, but also didnt careasked if he had to complete the sign up process felt like he would get emails and did not want that
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Task 3
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Research Question:Then check your email for the registration link that will be sent to you
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Goal/Output:Open registration email from https://www.donotcall.gov/
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Assumptions:User has acess to ftc.gov website and internet
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Scenario/Steps:1. They will check their emailShe received the email quickly and it didn't look like phishing because it was from donotcall.gov Recieved the email quicklyMinor delay - may be due to internet connectiontook a moment for the email to come through. had to check spamtook a moment for the email to coe through. had to chck spamDid not recvie the email quckly he usually gets notification when emails come in did not recvie It after some time+ told him to chck spam and then email appeared in main inbox
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2. They will open the registration email from https://www.donotcall.gov/No problemNo problemno problenno problemno problem
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Success Criteria:Successfully open email Easily completed goalEasily completed goalcompleted goalcompleted goal completed goalcompleted goal
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Notes:She said it felt like a govt page bc it looks old. It felt weird they asked for her email addressoverall did not like the picture of the building, could not tell what it was. woulddidnt think much of the website. expected it to look boring and like a typical "gov't site" but felt it was easy to navigate. didnt
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Task 4
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Research Question:Once you get the email, click on the link in the email to complete your registration. You should finish on a webpage that says your registration is complete.
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Goal/Output:Follow instruction in email to complete registration for https://www.donotcall.gov/
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Assumptions:User has acess to ftc.gov website and internet
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Scenario/Steps:1. They will click on the link in their email No problemDid not read email - just scanned for directions and clicked on linkclicked link did not read emaildid not read email just cliked linkJust clicked on the link
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2. They will see the registration confirmation webpage No problemNo problemNo Problem
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Success Criteria:Viewing the registration complete page.Easily completed goal.Easily completed goal.Easily completed the goal
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Notes:She said the process felt easy but that the website feels like it hasn't been updated in awhileOverall, it felt easy and she didn't have many problems Felt like it was very smooth process. Thought website looks old. Logos should be clear and replaced with actual federal logo. Does not has high expectations for a government site. Surprised at how easy it was to join the do not call list. Did not know it existed.
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