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CFTE AI Expectations Database — Company x Role x Level
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Entry IDCompanySectorEvidence TierRole / FunctionScopeCFTE Level (0-3)CFTE Level NameCompany Level NameVerbatim EvidenceKey QuoteAI Dimensions AssessedHow Assessed / OperationalisedSource URL
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ZAP-ENG-L0ZapierSaaS / Workflow automationStrong published rubricEngineeringAll new hires company-wide. Minimum bar is Capable. V2 raises bar so V1-Capable behaviour is now Unacceptable in several roles.0Below AI literacyUnacceptableUses AI as a lightweight assist inside a mostly unchanged workflow; helps with snippets, debugging or summarization but does not materially change how they design, build, test or ship. Cannot clearly explain tool or model choices, limitations or how their usage has evolved; little evidence of intentional experimentation or repeatable workflows.If someone isn't meaningfully improving their work with the support of AI, they don't meet the bar.AI mindset, strategy, building, accountability (V2 adds accountability as fourth component)Four candidate moments: application, initial (human or AI) screen, skills test, executive interview. Skills tests redesigned to observe candidates using AI in real time. Managers assessed separately on how they led teams to adopt AI.https://zapier.com/blog/raising-ai-fluency-bar-in-hiring/
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ZAP-ENG-L1ZapierSaaS / Workflow automationStrong published rubricEngineeringAll new hires company-wide. Minimum bar is Capable. V2 raises bar so V1-Capable behaviour is now Unacceptable in several roles.1AI literacyCapableUses AI regularly across implementation, debugging, testing and documentation, with concrete examples of better quality, speed or leverage. Shows real tool and model literacy: can explain why they use different tools for different tasks, where those tools break down, and how they have refined their workflows over time.I use AI to operate at a meaningfully higher level.AI mindset, strategy, building, accountability (V2 adds accountability as fourth component)Four candidate moments: application, initial (human or AI) screen, skills test, executive interview. Skills tests redesigned to observe candidates using AI in real time. Managers assessed separately on how they led teams to adopt AI.https://zapier.com/blog/raising-ai-fluency-bar-in-hiring/
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ZAP-ENG-L2ZapierSaaS / Workflow automationStrong published rubricEngineeringAll new hires company-wide. Minimum bar is Capable. V2 raises bar so V1-Capable behaviour is now Unacceptable in several roles.2Applied AI practitionerAdoptiveAI fundamentally changes how they engineer: they default to AI-first approaches where appropriate and have built workflows, tooling or practices that improve output beyond just themselves. Demonstrates strong judgment about tradeoffs and failure modes by choosing tools intentionally, validating outputs and building review, testing or mitigation into the workflow.I orchestrate AI and build systems that elevate how I work.AI mindset, strategy, building, accountability (V2 adds accountability as fourth component)Four candidate moments: application, initial (human or AI) screen, skills test, executive interview. Skills tests redesigned to observe candidates using AI in real time. Managers assessed separately on how they led teams to adopt AI.https://zapier.com/blog/raising-ai-fluency-bar-in-hiring/
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ZAP-ENG-L3ZapierSaaS / Workflow automationStrong published rubricEngineeringAll new hires company-wide. Minimum bar is Capable. V2 raises bar so V1-Capable behaviour is now Unacceptable in several roles.3AI systems leaderTransformativeRe-engineers how software gets built so AI becomes part of the operating model, not just an individual productivity boost; code production, review, testing and delivery are meaningfully restructured around it. Raises the bar for others by setting standards, building shared systems and enabling teams to move materially faster without lowering quality, reliability or safety.I re-engineer how work happens.AI mindset, strategy, building, accountability (V2 adds accountability as fourth component)Four candidate moments: application, initial (human or AI) screen, skills test, executive interview. Skills tests redesigned to observe candidates using AI in real time. Managers assessed separately on how they led teams to adopt AI.https://zapier.com/blog/raising-ai-fluency-bar-in-hiring/
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ZAP-PRD-L0ZapierSaaS / Workflow automationStrong published rubricProductAll new hires company-wide. Minimum bar is Capable. V2 raises bar so V1-Capable behaviour is now Unacceptable in several roles.0Below AI literacyUnacceptableUses AI for simple tasks like summarizing, writing or looking up information, but output reads like obvious AI slop. Cannot point to clear evidence that work is faster or higher quality. The work they do before AI and after AI looks largely the same.If someone isn't meaningfully improving their work with the support of AI, they don't meet the bar.AI mindset, strategy, building, accountability (V2 adds accountability as fourth component)Four candidate moments: application, initial (human or AI) screen, skills test, executive interview. Skills tests redesigned to observe candidates using AI in real time. Managers assessed separately on how they led teams to adopt AI.https://zapier.com/blog/raising-ai-fluency-bar-in-hiring/
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ZAP-PRD-L1ZapierSaaS / Workflow automationStrong published rubricProductAll new hires company-wide. Minimum bar is Capable. V2 raises bar so V1-Capable behaviour is now Unacceptable in several roles.1AI literacyCapableHas a structured approach for generating specs and prototypes that they reuse and refine across projects. The clarity of product direction has improved significantly. Uses AI to tap into user insights (quant and qual) previously inaccessible due to technical limitations or data scale. Rapidly generates working solutions users can try and give feedback on.I use AI to operate at a meaningfully higher level.AI mindset, strategy, building, accountability (V2 adds accountability as fourth component)Four candidate moments: application, initial (human or AI) screen, skills test, executive interview. Skills tests redesigned to observe candidates using AI in real time. Managers assessed separately on how they led teams to adopt AI.https://zapier.com/blog/raising-ai-fluency-bar-in-hiring/
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ZAP-PRD-L2ZapierSaaS / Workflow automationStrong published rubricProductAll new hires company-wide. Minimum bar is Capable. V2 raises bar so V1-Capable behaviour is now Unacceptable in several roles.2Applied AI practitionerAdoptiveCan point to entirely new skill sets developed through AI: writing SQL, doing data analysis, building dashboards. Building systems, not one-off features: pipelines of agents that take in customer feedback, write specs, prototype solutions and ship small features. Has built always-on AI systems others rely on (e.g. automated monitoring of support tickets, NPS).I orchestrate AI and build systems that elevate how I work.AI mindset, strategy, building, accountability (V2 adds accountability as fourth component)Four candidate moments: application, initial (human or AI) screen, skills test, executive interview. Skills tests redesigned to observe candidates using AI in real time. Managers assessed separately on how they led teams to adopt AI.https://zapier.com/blog/raising-ai-fluency-bar-in-hiring/
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ZAP-PRD-L3ZapierSaaS / Workflow automationStrong published rubricProductAll new hires company-wide. Minimum bar is Capable. V2 raises bar so V1-Capable behaviour is now Unacceptable in several roles.3AI systems leaderTransformativeThe PM/Design role on their squad looks materially different than six months ago. Can show examples of redesigning how product ships: abandoning the previous status quo and reinventing the process. Leading new ways of building product, such as unlocking PMs or Designers shipping code in production.I re-engineer how work happens.AI mindset, strategy, building, accountability (V2 adds accountability as fourth component)Four candidate moments: application, initial (human or AI) screen, skills test, executive interview. Skills tests redesigned to observe candidates using AI in real time. Managers assessed separately on how they led teams to adopt AI.https://zapier.com/blog/raising-ai-fluency-bar-in-hiring/
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ZAP-SUP-L0ZapierSaaS / Workflow automationStrong published rubricSupportAll new hires company-wide. Minimum bar is Capable. V2 raises bar so V1-Capable behaviour is now Unacceptable in several roles.0Below AI literacyUnacceptableAsks AI one-off questions to look something up, then goes back to doing work the same way. AI is a slightly faster Google, nothing more. Treats AI as a drafting shortcut for low-stakes written communication but hasn't applied it to substantive work in their role.If someone isn't meaningfully improving their work with the support of AI, they don't meet the bar.AI mindset, strategy, building, accountability (V2 adds accountability as fourth component)Four candidate moments: application, initial (human or AI) screen, skills test, executive interview. Skills tests redesigned to observe candidates using AI in real time. Managers assessed separately on how they led teams to adopt AI.https://zapier.com/blog/raising-ai-fluency-bar-in-hiring/
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ZAP-SUP-L1ZapierSaaS / Workflow automationStrong published rubricSupportAll new hires company-wide. Minimum bar is Capable. V2 raises bar so V1-Capable behaviour is now Unacceptable in several roles.1AI literacyCapableHas repeatable prompts for core parts of their job. Can describe what they put in, what they get back and how it has made that task faster or better. Feeds relevant context into AI before complex work rather than asking isolated questions. Understands that output quality reflects input quality.I use AI to operate at a meaningfully higher level.AI mindset, strategy, building, accountability (V2 adds accountability as fourth component)Four candidate moments: application, initial (human or AI) screen, skills test, executive interview. Skills tests redesigned to observe candidates using AI in real time. Managers assessed separately on how they led teams to adopt AI.https://zapier.com/blog/raising-ai-fluency-bar-in-hiring/
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ZAP-SUP-L2ZapierSaaS / Workflow automationStrong published rubricSupportAll new hires company-wide. Minimum bar is Capable. V2 raises bar so V1-Capable behaviour is now Unacceptable in several roles.2Applied AI practitionerAdoptiveAI use has a clear before/after story that spans months, not tasks. Produces work that others on the team use: a tool, a template, a process. Their AI capability is not just personal productivity; it has raised the floor for people around them. Treats their AI setup like a product: it has versions, it gets updated when the work changes.I orchestrate AI and build systems that elevate how I work.AI mindset, strategy, building, accountability (V2 adds accountability as fourth component)Four candidate moments: application, initial (human or AI) screen, skills test, executive interview. Skills tests redesigned to observe candidates using AI in real time. Managers assessed separately on how they led teams to adopt AI.https://zapier.com/blog/raising-ai-fluency-bar-in-hiring/
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ZAP-SUP-L3ZapierSaaS / Workflow automationStrong published rubricSupportAll new hires company-wide. Minimum bar is Capable. V2 raises bar so V1-Capable behaviour is now Unacceptable in several roles.3AI systems leaderTransformativeHas changed what work their team does, not just how fast they do it. Categories of work either no longer exist or run without human involvement. Has influenced how the broader org works: frameworks introduced, processes replaced, ways of working others have adopted. Can articulate what roles should look like in 12 months, what will be automated and what new skills will matter.I re-engineer how work happens.AI mindset, strategy, building, accountability (V2 adds accountability as fourth component)Four candidate moments: application, initial (human or AI) screen, skills test, executive interview. Skills tests redesigned to observe candidates using AI in real time. Managers assessed separately on how they led teams to adopt AI.https://zapier.com/blog/raising-ai-fluency-bar-in-hiring/
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ZAP-MKT-L0ZapierSaaS / Workflow automationStrong published rubricMarketingAll new hires company-wide. Minimum bar is Capable. V2 raises bar so V1-Capable behaviour is now Unacceptable in several roles.0Below AI literacyUnacceptableUses AI for first drafts only. Output reads like unedited AI; hasn't developed a process for improving quality or adapting tone. Uses AI for campaign ideas but has no real workflow. Cannot explain how AI has changed their process, speed or output quality.If someone isn't meaningfully improving their work with the support of AI, they don't meet the bar.AI mindset, strategy, building, accountability (V2 adds accountability as fourth component)Four candidate moments: application, initial (human or AI) screen, skills test, executive interview. Skills tests redesigned to observe candidates using AI in real time. Managers assessed separately on how they led teams to adopt AI.https://zapier.com/blog/raising-ai-fluency-bar-in-hiring/
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ZAP-MKT-L1ZapierSaaS / Workflow automationStrong published rubricMarketingAll new hires company-wide. Minimum bar is Capable. V2 raises bar so V1-Capable behaviour is now Unacceptable in several roles.1AI literacyCapableUses AI regularly across content, SEO analysis and performance review. Output volume and quality are both up. Built a reusable prompt library for top content formats that the team now pulls from. Can explain how they have iterated on it over time and why certain approaches work better than others.I use AI to operate at a meaningfully higher level.AI mindset, strategy, building, accountability (V2 adds accountability as fourth component)Four candidate moments: application, initial (human or AI) screen, skills test, executive interview. Skills tests redesigned to observe candidates using AI in real time. Managers assessed separately on how they led teams to adopt AI.https://zapier.com/blog/raising-ai-fluency-bar-in-hiring/
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ZAP-MKT-L2ZapierSaaS / Workflow automationStrong published rubricMarketingAll new hires company-wide. Minimum bar is Capable. V2 raises bar so V1-Capable behaviour is now Unacceptable in several roles.2Applied AI practitionerAdoptiveHas run AI-driven experiments with measurable results (e.g. A/B testing copy that increased CTR by 18%) and now defaults to this approach across campaigns. Built a content system that drafts, formats and schedules posts across channels. Has built always-on agentic workflows: content pipelines, monitoring or campaign ops that operate 24/7.I orchestrate AI and build systems that elevate how I work.AI mindset, strategy, building, accountability (V2 adds accountability as fourth component)Four candidate moments: application, initial (human or AI) screen, skills test, executive interview. Skills tests redesigned to observe candidates using AI in real time. Managers assessed separately on how they led teams to adopt AI.https://zapier.com/blog/raising-ai-fluency-bar-in-hiring/
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ZAP-MKT-L3ZapierSaaS / Workflow automationStrong published rubricMarketingAll new hires company-wide. Minimum bar is Capable. V2 raises bar so V1-Capable behaviour is now Unacceptable in several roles.3AI systems leaderTransformativeBuilt a personalization engine that serves AI-generated campaign variants at scale, tied directly to pipeline. Restructured how the marketing team works: what gets automated, what gets owned, how success gets measured. Has automated entire job categories and is driving measurable impact on pipeline and revenue.I re-engineer how work happens.AI mindset, strategy, building, accountability (V2 adds accountability as fourth component)Four candidate moments: application, initial (human or AI) screen, skills test, executive interview. Skills tests redesigned to observe candidates using AI in real time. Managers assessed separately on how they led teams to adopt AI.https://zapier.com/blog/raising-ai-fluency-bar-in-hiring/
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ZAP-PPL-L0ZapierSaaS / Workflow automationStrong published rubricPeople (HR)All new hires company-wide. Minimum bar is Capable. V2 raises bar so V1-Capable behaviour is now Unacceptable in several roles.0Below AI literacyUnacceptableManually does work AI could meaningfully assist with (comp modelling, scenario planning, workforce analysis) and hasn't tested whether AI would improve it. Skepticism is untested, not informed. Actively blocks their team from experimenting with AI. No AI Builder setup, no enablement participation.If someone isn't meaningfully improving their work with the support of AI, they don't meet the bar.AI mindset, strategy, building, accountability (V2 adds accountability as fourth component)Four candidate moments: application, initial (human or AI) screen, skills test, executive interview. Skills tests redesigned to observe candidates using AI in real time. Managers assessed separately on how they led teams to adopt AI.https://zapier.com/blog/raising-ai-fluency-bar-in-hiring/
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ZAP-PPL-L1ZapierSaaS / Workflow automationStrong published rubricPeople (HR)All new hires company-wide. Minimum bar is Capable. V2 raises bar so V1-Capable behaviour is now Unacceptable in several roles.1AI literacyCapableUses AI daily across multiple parts of their role with repeatable prompt templates they refine each cycle. Has connected AI tools into recurring workflows (e.g. auto-summaries into team status updates, AI-drafted content edited for voice). Sets direction for their team's AI experimentation; carved out time and created safe-to-fail norms.I use AI to operate at a meaningfully higher level.AI mindset, strategy, building, accountability (V2 adds accountability as fourth component)Four candidate moments: application, initial (human or AI) screen, skills test, executive interview. Skills tests redesigned to observe candidates using AI in real time. Managers assessed separately on how they led teams to adopt AI.https://zapier.com/blog/raising-ai-fluency-bar-in-hiring/
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ZAP-PPL-L2ZapierSaaS / Workflow automationStrong published rubricPeople (HR)All new hires company-wide. Minimum bar is Capable. V2 raises bar so V1-Capable behaviour is now Unacceptable in several roles.2Applied AI practitionerAdoptiveHas orchestrated end-to-end automation of a core People process (onboarding, hiring pipeline, reporting) with measurable results. Redesigned how a core function works around AI-native logic: agentic screening, AI-generated deliverables and built-in quality checks. Their role shifted from data compilation to strategic pattern recognition and predictive modelling.I orchestrate AI and build systems that elevate how I work.AI mindset, strategy, building, accountability (V2 adds accountability as fourth component)Four candidate moments: application, initial (human or AI) screen, skills test, executive interview. Skills tests redesigned to observe candidates using AI in real time. Managers assessed separately on how they led teams to adopt AI.https://zapier.com/blog/raising-ai-fluency-bar-in-hiring/
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ZAP-PPL-L3ZapierSaaS / Workflow automationStrong published rubricPeople (HR)All new hires company-wide. Minimum bar is Capable. V2 raises bar so V1-Capable behaviour is now Unacceptable in several roles.3AI systems leaderTransformativeStopped running a legacy programme entirely and rebuilt the function around AI-first delivery. Agents generate personalised outputs from role data, deliver just-in-time content and auto-assess completion. Redefined team roles around the new operating model; team members now own agentic platforms rather than manual workflows.I re-engineer how work happens.AI mindset, strategy, building, accountability (V2 adds accountability as fourth component)Four candidate moments: application, initial (human or AI) screen, skills test, executive interview. Skills tests redesigned to observe candidates using AI in real time. Managers assessed separately on how they led teams to adopt AI.https://zapier.com/blog/raising-ai-fluency-bar-in-hiring/
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ZAP-LEG-L0ZapierSaaS / Workflow automationStrong published rubricLegalAll new hires company-wide. Minimum bar is Capable. V2 raises bar so V1-Capable behaviour is now Unacceptable in several roles.0Below AI literacyUnacceptableUses AI for background research before drafting but the core review process is unchanged. Cannot point to evidence that reviews are faster, higher quality or more consistent as a result of AI usage.If someone isn't meaningfully improving their work with the support of AI, they don't meet the bar.AI mindset, strategy, building, accountability (V2 adds accountability as fourth component)Four candidate moments: application, initial (human or AI) screen, skills test, executive interview. Skills tests redesigned to observe candidates using AI in real time. Managers assessed separately on how they led teams to adopt AI.https://zapier.com/blog/raising-ai-fluency-bar-in-hiring/
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ZAP-LEG-L1ZapierSaaS / Workflow automationStrong published rubricLegalAll new hires company-wide. Minimum bar is Capable. V2 raises bar so V1-Capable behaviour is now Unacceptable in several roles.1AI literacyCapableUses AI across every contract: redlining, risk flagging, drafting, negotiation prep. It's standard practice, not occasional. Built a reusable library in Claude, iterated on it over months, and reviews are faster and more consistent. Built a partner terms review agent that cut a 3-day process down to hours.I use AI to operate at a meaningfully higher level.AI mindset, strategy, building, accountability (V2 adds accountability as fourth component)Four candidate moments: application, initial (human or AI) screen, skills test, executive interview. Skills tests redesigned to observe candidates using AI in real time. Managers assessed separately on how they led teams to adopt AI.https://zapier.com/blog/raising-ai-fluency-bar-in-hiring/
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ZAP-LEG-L2ZapierSaaS / Workflow automationStrong published rubricLegalAll new hires company-wide. Minimum bar is Capable. V2 raises bar so V1-Capable behaviour is now Unacceptable in several roles.2Applied AI practitionerAdoptiveConverted the enterprise negotiation playbook into an AI-assisted workflow other teams self-serve. Built an AI legal response and ticketing system that provides initial response based on the legal team's curated knowledge source. Built a legal team dashboard connecting Jira, Slack, Zip and Ironclad.I orchestrate AI and build systems that elevate how I work.AI mindset, strategy, building, accountability (V2 adds accountability as fourth component)Four candidate moments: application, initial (human or AI) screen, skills test, executive interview. Skills tests redesigned to observe candidates using AI in real time. Managers assessed separately on how they led teams to adopt AI.https://zapier.com/blog/raising-ai-fluency-bar-in-hiring/
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ZAP-LEG-L3ZapierSaaS / Workflow automationStrong published rubricLegalAll new hires company-wide. Minimum bar is Capable. V2 raises bar so V1-Capable behaviour is now Unacceptable in several roles.3AI systems leaderTransformativeRebuilt legal ops so that intake, triage and routing happen largely automatically. New requests get classified against the playbook and either handled autonomously or scoped for an attorney with context pre-assembled. Attorneys work from exceptions, not the full queue. Every judgment call is captured as a skill refinement.I re-engineer how work happens.AI mindset, strategy, building, accountability (V2 adds accountability as fourth component)Four candidate moments: application, initial (human or AI) screen, skills test, executive interview. Skills tests redesigned to observe candidates using AI in real time. Managers assessed separately on how they led teams to adopt AI.https://zapier.com/blog/raising-ai-fluency-bar-in-hiring/
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ZAP-SAL-L0ZapierSaaS / Workflow automationStrong published rubricSales / RevenueAll new hires company-wide. Minimum bar is Capable. V2 raises bar so V1-Capable behaviour is now Unacceptable in several roles.0Below AI literacyUnacceptableUses AI-generated call summaries after meetings. Uses AI to draft outreach emails or clean up follow-up notes. Can't describe how AI has changed their win rate, deal velocity or pipeline quality. The work they do before AI and after AI looks largely the same.If someone isn't meaningfully improving their work with the support of AI, they don't meet the bar.AI mindset, strategy, building, accountability (V2 adds accountability as fourth component)Four candidate moments: application, initial (human or AI) screen, skills test, executive interview. Skills tests redesigned to observe candidates using AI in real time. Managers assessed separately on how they led teams to adopt AI.https://zapier.com/blog/raising-ai-fluency-bar-in-hiring/
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ZAP-SAL-L1ZapierSaaS / Workflow automationStrong published rubricSales / RevenueAll new hires company-wide. Minimum bar is Capable. V2 raises bar so V1-Capable behaviour is now Unacceptable in several roles.1AI literacyCapableRuns AI-powered tools daily across core sales workflows: account research, usage analysis, call prep. Built a repeatable pre-call research workflow (company signals, stakeholder mapping, competitive context, product usage data) iterated over time. Uses AI to self-serve quota attainment analysis and pipeline feasibility without waiting on ops or analysts.I use AI to operate at a meaningfully higher level.AI mindset, strategy, building, accountability (V2 adds accountability as fourth component)Four candidate moments: application, initial (human or AI) screen, skills test, executive interview. Skills tests redesigned to observe candidates using AI in real time. Managers assessed separately on how they led teams to adopt AI.https://zapier.com/blog/raising-ai-fluency-bar-in-hiring/
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ZAP-SAL-L2ZapierSaaS / Workflow automationStrong published rubricSales / RevenueAll new hires company-wide. Minimum bar is Capable. V2 raises bar so V1-Capable behaviour is now Unacceptable in several roles.2Applied AI practitionerAdoptiveChains multiple AI tools into connected workflows: AI-driven account research feeds into a personalised outreach sequence, which feeds into a deal channel with auto-generated deal qualification analysis and stakeholder heatmaps. Built or adopted tools the team now relies on. Has measurable before/after impact on a specific motion.I orchestrate AI and build systems that elevate how I work.AI mindset, strategy, building, accountability (V2 adds accountability as fourth component)Four candidate moments: application, initial (human or AI) screen, skills test, executive interview. Skills tests redesigned to observe candidates using AI in real time. Managers assessed separately on how they led teams to adopt AI.https://zapier.com/blog/raising-ai-fluency-bar-in-hiring/
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ZAP-SAL-L3ZapierSaaS / Workflow automationStrong published rubricSales / RevenueAll new hires company-wide. Minimum bar is Capable. V2 raises bar so V1-Capable behaviour is now Unacceptable in several roles.3AI systems leaderTransformativeRedesigned core sales motions around AI-native workflows. Renewal flows where an AI agent analyses account history, usage and engagement, routes ownership and generates a renewal brief so reps start at strategy, not data gathering. Reimagines the rep role: AI owns the operational layer while reps focus on judgment, negotiation and strategic deal shaping.I re-engineer how work happens.AI mindset, strategy, building, accountability (V2 adds accountability as fourth component)Four candidate moments: application, initial (human or AI) screen, skills test, executive interview. Skills tests redesigned to observe candidates using AI in real time. Managers assessed separately on how they led teams to adopt AI.https://zapier.com/blog/raising-ai-fluency-bar-in-hiring/
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ZAP-BOP-L0ZapierSaaS / Workflow automationStrong published rubricBusiness OpsAll new hires company-wide. Minimum bar is Capable. V2 raises bar so V1-Capable behaviour is now Unacceptable in several roles.0Below AI literacyUnacceptableUses AI occasionally for note cleanup, summaries and light analysis, but doesn't rely on it. Cannot point to evidence that reporting is faster, analysis is deeper or decisions are better as a result.If someone isn't meaningfully improving their work with the support of AI, they don't meet the bar.AI mindset, strategy, building, accountability (V2 adds accountability as fourth component)Four candidate moments: application, initial (human or AI) screen, skills test, executive interview. Skills tests redesigned to observe candidates using AI in real time. Managers assessed separately on how they led teams to adopt AI.https://zapier.com/blog/raising-ai-fluency-bar-in-hiring/
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ZAP-BOP-L1ZapierSaaS / Workflow automationStrong published rubricBusiness OpsAll new hires company-wide. Minimum bar is Capable. V2 raises bar so V1-Capable behaviour is now Unacceptable in several roles.1AI literacyCapableUses AI across reporting, analysis and synthesis every week. Output is faster and clearer. Built repeatable workflows for recurring analyses, iterated on them over time, and they are now embedded in how the work gets done. Can explain where AI improves quality, not just speed.I use AI to operate at a meaningfully higher level.AI mindset, strategy, building, accountability (V2 adds accountability as fourth component)Four candidate moments: application, initial (human or AI) screen, skills test, executive interview. Skills tests redesigned to observe candidates using AI in real time. Managers assessed separately on how they led teams to adopt AI.https://zapier.com/blog/raising-ai-fluency-bar-in-hiring/
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ZAP-BOP-L2ZapierSaaS / Workflow automationStrong published rubricBusiness OpsAll new hires company-wide. Minimum bar is Capable. V2 raises bar so V1-Capable behaviour is now Unacceptable in several roles.2Applied AI practitionerAdoptiveConnected data sources, reporting tools and AI into one system. Insights surface without manual pulls and the team runs it. Built automated reporting workflows that eliminated recurring manual work at scale. Tracks where outputs are weak and iterates; embedded validation before anything goes to leadership.I orchestrate AI and build systems that elevate how I work.AI mindset, strategy, building, accountability (V2 adds accountability as fourth component)Four candidate moments: application, initial (human or AI) screen, skills test, executive interview. Skills tests redesigned to observe candidates using AI in real time. Managers assessed separately on how they led teams to adopt AI.https://zapier.com/blog/raising-ai-fluency-bar-in-hiring/
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ZAP-BOP-L3ZapierSaaS / Workflow automationStrong published rubricBusiness OpsAll new hires company-wide. Minimum bar is Capable. V2 raises bar so V1-Capable behaviour is now Unacceptable in several roles.3AI systems leaderTransformativeRebuilt planning, reporting and decision systems around AI; not the old process with AI layered on. Stopped legacy static reporting entirely; reallocated that capacity to forward-looking analysis and strategic work. Redefined what ops does: judgment and prioritisation is what is left. AI handles the operational and analytical layer.I re-engineer how work happens.AI mindset, strategy, building, accountability (V2 adds accountability as fourth component)Four candidate moments: application, initial (human or AI) screen, skills test, executive interview. Skills tests redesigned to observe candidates using AI in real time. Managers assessed separately on how they led teams to adopt AI.https://zapier.com/blog/raising-ai-fluency-bar-in-hiring/
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ZAP-CRD-L0ZapierSaaS / Workflow automationStrong published rubricCorporate DevelopmentAll new hires company-wide. Minimum bar is Capable. V2 raises bar so V1-Capable behaviour is now Unacceptable in several roles.0Below AI literacyUnacceptableUses AI for basic research only, like to summarise companies or markets. Tries AI for diligence but doesn't rely on it. Cannot point to evidence that diligence is faster, analysis is deeper or deal quality has improved.If someone isn't meaningfully improving their work with the support of AI, they don't meet the bar.AI mindset, strategy, building, accountability (V2 adds accountability as fourth component)Four candidate moments: application, initial (human or AI) screen, skills test, executive interview. Skills tests redesigned to observe candidates using AI in real time. Managers assessed separately on how they led teams to adopt AI.https://zapier.com/blog/raising-ai-fluency-bar-in-hiring/
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ZAP-CRD-L1ZapierSaaS / Workflow automationStrong published rubricCorporate DevelopmentAll new hires company-wide. Minimum bar is Capable. V2 raises bar so V1-Capable behaviour is now Unacceptable in several roles.1AI literacyCapableUses AI across deal evaluation every week: market mapping, comps, CIM synthesis and IC memo drafting. Built a repeatable diligence workflow, iterated on it across multiple deals, and output quality has improved materially. Can explain where AI accelerates judgment and where they still own the call.I use AI to operate at a meaningfully higher level.AI mindset, strategy, building, accountability (V2 adds accountability as fourth component)Four candidate moments: application, initial (human or AI) screen, skills test, executive interview. Skills tests redesigned to observe candidates using AI in real time. Managers assessed separately on how they led teams to adopt AI.https://zapier.com/blog/raising-ai-fluency-bar-in-hiring/
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ZAP-CRD-L2ZapierSaaS / Workflow automationStrong published rubricCorporate DevelopmentAll new hires company-wide. Minimum bar is Capable. V2 raises bar so V1-Capable behaviour is now Unacceptable in several roles.2Applied AI practitionerAdoptiveConnected deal sourcing, research tools and AI into one pipeline; cut time-to-IC-memo meaningfully and the team runs it. Built a target screening workflow that scores inbound opportunities automatically and surfaces the ones worth pursuing. Tracks where the system misses and iterates; has embedded validation steps before anything goes to leadership.I orchestrate AI and build systems that elevate how I work.AI mindset, strategy, building, accountability (V2 adds accountability as fourth component)Four candidate moments: application, initial (human or AI) screen, skills test, executive interview. Skills tests redesigned to observe candidates using AI in real time. Managers assessed separately on how they led teams to adopt AI.https://zapier.com/blog/raising-ai-fluency-bar-in-hiring/
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ZAP-CRD-L3ZapierSaaS / Workflow automationStrong published rubricCorporate DevelopmentAll new hires company-wide. Minimum bar is Capable. V2 raises bar so V1-Capable behaviour is now Unacceptable in several roles.3AI systems leaderTransformativeRebuilt how corp dev works: sourcing, screening, diligence and memo generation are AI-first. Team focuses on deal judgment and relationship work. Stopped legacy research and manual comp processes entirely; reallocated that capacity to higher-value deal activity. Agents handle first-pass evaluation; humans engage at conviction and negotiation.I re-engineer how work happens.AI mindset, strategy, building, accountability (V2 adds accountability as fourth component)Four candidate moments: application, initial (human or AI) screen, skills test, executive interview. Skills tests redesigned to observe candidates using AI in real time. Managers assessed separately on how they led teams to adopt AI.https://zapier.com/blog/raising-ai-fluency-bar-in-hiring/
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ZAP-ECO-L0ZapierSaaS / Workflow automationStrong published rubricEcosystems & ChannelsAll new hires company-wide. Minimum bar is Capable. V2 raises bar so V1-Capable behaviour is now Unacceptable in several roles.0Below AI literacyUnacceptableUses AI occasionally for partner comms. Uses AI to draft partner emails or materials. Tries AI for research but not embedded in workflow.If someone isn't meaningfully improving their work with the support of AI, they don't meet the bar.AI mindset, strategy, building, accountability (V2 adds accountability as fourth component)Four candidate moments: application, initial (human or AI) screen, skills test, executive interview. Skills tests redesigned to observe candidates using AI in real time. Managers assessed separately on how they led teams to adopt AI.https://zapier.com/blog/raising-ai-fluency-bar-in-hiring/
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ZAP-ECO-L1ZapierSaaS / Workflow automationStrong published rubricEcosystems & ChannelsAll new hires company-wide. Minimum bar is Capable. V2 raises bar so V1-Capable behaviour is now Unacceptable in several roles.1AI literacyCapableUses AI across partner workflows every week (research, outreach, co-sell prep and enablement materials). Built a repeatable workflow for partner QBR prep or integration prioritisation, iterated on it, and it has changed how the work gets done.I use AI to operate at a meaningfully higher level.AI mindset, strategy, building, accountability (V2 adds accountability as fourth component)Four candidate moments: application, initial (human or AI) screen, skills test, executive interview. Skills tests redesigned to observe candidates using AI in real time. Managers assessed separately on how they led teams to adopt AI.https://zapier.com/blog/raising-ai-fluency-bar-in-hiring/
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ZAP-ECO-L2ZapierSaaS / Workflow automationStrong published rubricEcosystems & ChannelsAll new hires company-wide. Minimum bar is Capable. V2 raises bar so V1-Capable behaviour is now Unacceptable in several roles.2Applied AI practitionerAdoptiveConnected CRM, partner data and AI into one system. Partner tiering, outreach and performance tracking run without manual pulls. Built an enablement workflow the whole team uses. Partners onboard faster and the team stopped building materials from scratch.I orchestrate AI and build systems that elevate how I work.AI mindset, strategy, building, accountability (V2 adds accountability as fourth component)Four candidate moments: application, initial (human or AI) screen, skills test, executive interview. Skills tests redesigned to observe candidates using AI in real time. Managers assessed separately on how they led teams to adopt AI.https://zapier.com/blog/raising-ai-fluency-bar-in-hiring/
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ZAP-ECO-L3ZapierSaaS / Workflow automationStrong published rubricEcosystems & ChannelsAll new hires company-wide. Minimum bar is Capable. V2 raises bar so V1-Capable behaviour is now Unacceptable in several roles.3AI systems leaderTransformativeRebuilt how the ecosystem function operates. Everything about how partners are sourced, tiered, enabled and measured is AI-native. Stopped legacy manual tracking and one-off outreach; reallocated capacity to strategic partnership development. Relationship and strategy work is what is left; AI handles the operational layer.I re-engineer how work happens.AI mindset, strategy, building, accountability (V2 adds accountability as fourth component)Four candidate moments: application, initial (human or AI) screen, skills test, executive interview. Skills tests redesigned to observe candidates using AI in real time. Managers assessed separately on how they led teams to adopt AI.https://zapier.com/blog/raising-ai-fluency-bar-in-hiring/
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ZAP-FIN-L0ZapierSaaS / Workflow automationStrong published rubricFinanceAll new hires company-wide. Minimum bar is Capable. V2 raises bar so V1-Capable behaviour is now Unacceptable in several roles.0Below AI literacyUnacceptableUses AI for basic support tasks: summarising reports or explaining concepts. Tries AI for analysis but doesn't rely on it.If someone isn't meaningfully improving their work with the support of AI, they don't meet the bar.AI mindset, strategy, building, accountability (V2 adds accountability as fourth component)Four candidate moments: application, initial (human or AI) screen, skills test, executive interview. Skills tests redesigned to observe candidates using AI in real time. Managers assessed separately on how they led teams to adopt AI.https://zapier.com/blog/raising-ai-fluency-bar-in-hiring/
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ZAP-FIN-L1ZapierSaaS / Workflow automationStrong published rubricFinanceAll new hires company-wide. Minimum bar is Capable. V2 raises bar so V1-Capable behaviour is now Unacceptable in several roles.1AI literacyCapableUses AI for forecasting, variance analysis and reporting. Uses AI for tax research, provision prep and filing review. Uses AI for close checklists, flux analysis and journal entry review. Builds repeatable workflows across FP&A, tax and accounting.I use AI to operate at a meaningfully higher level.AI mindset, strategy, building, accountability (V2 adds accountability as fourth component)Four candidate moments: application, initial (human or AI) screen, skills test, executive interview. Skills tests redesigned to observe candidates using AI in real time. Managers assessed separately on how they led teams to adopt AI.https://zapier.com/blog/raising-ai-fluency-bar-in-hiring/
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ZAP-FIN-L2ZapierSaaS / Workflow automationStrong published rubricFinanceAll new hires company-wide. Minimum bar is Capable. V2 raises bar so V1-Capable behaviour is now Unacceptable in several roles.2Applied AI practitionerAdoptiveAutomates scenario modelling, reporting and insight generation. Built a workflow for tax memo drafting, jurisdiction risk flagging and quarterly review. Automated reconciliations and journal entry exceptions. Surfaces issues without manual hunting.I orchestrate AI and build systems that elevate how I work.AI mindset, strategy, building, accountability (V2 adds accountability as fourth component)Four candidate moments: application, initial (human or AI) screen, skills test, executive interview. Skills tests redesigned to observe candidates using AI in real time. Managers assessed separately on how they led teams to adopt AI.https://zapier.com/blog/raising-ai-fluency-bar-in-hiring/
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ZAP-FIN-L3ZapierSaaS / Workflow automationStrong published rubricFinanceAll new hires company-wide. Minimum bar is Capable. V2 raises bar so V1-Capable behaviour is now Unacceptable in several roles.3AI systems leaderTransformativeShifts from backward-looking reporting to forward-looking AI models. Rebuilt tax ops around AI: research, structuring and audit prep are AI-first. Redesigned the close process with AI; cut close time materially with better documentation.I re-engineer how work happens.AI mindset, strategy, building, accountability (V2 adds accountability as fourth component)Four candidate moments: application, initial (human or AI) screen, skills test, executive interview. Skills tests redesigned to observe candidates using AI in real time. Managers assessed separately on how they led teams to adopt AI.https://zapier.com/blog/raising-ai-fluency-bar-in-hiring/
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ZAP-DAT-L0ZapierSaaS / Workflow automationStrong published rubricDataAll new hires company-wide. Minimum bar is Capable. V2 raises bar so V1-Capable behaviour is now Unacceptable in several roles.0Below AI literacyUnacceptableUses AI only for one-off tasks, not as part of regular workflows. Applies AI narrowly (e.g. isolated help with queries) without broader impact. Does not integrate AI into how work is planned, executed or delivered.If someone isn't meaningfully improving their work with the support of AI, they don't meet the bar.AI mindset, strategy, building, accountability (V2 adds accountability as fourth component)Four candidate moments: application, initial (human or AI) screen, skills test, executive interview. Skills tests redesigned to observe candidates using AI in real time. Managers assessed separately on how they led teams to adopt AI.https://zapier.com/blog/raising-ai-fluency-bar-in-hiring/
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ZAP-DAT-L1ZapierSaaS / Workflow automationStrong published rubricDataAll new hires company-wide. Minimum bar is Capable. V2 raises bar so V1-Capable behaviour is now Unacceptable in several roles.1AI literacyCapableUses AI consistently across core workflows (analysis, modelling, engineering, experimentation). Improves speed and quality of outputs (queries, models, code, insights) while maintaining rigour and reliability. Develops repeatable ways of working with AI in recurring tasks. Validates outputs and ensures work meets standards for accuracy, reproducibility and trust.I use AI to operate at a meaningfully higher level.AI mindset, strategy, building, accountability (V2 adds accountability as fourth component)Four candidate moments: application, initial (human or AI) screen, skills test, executive interview. Skills tests redesigned to observe candidates using AI in real time. Managers assessed separately on how they led teams to adopt AI.https://zapier.com/blog/raising-ai-fluency-bar-in-hiring/
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ZAP-DAT-L2ZapierSaaS / Workflow automationStrong published rubricDataAll new hires company-wide. Minimum bar is Capable. V2 raises bar so V1-Capable behaviour is now Unacceptable in several roles.2Applied AI practitionerAdoptiveBuilds repeatable AI workflows that significantly reduce manual work in analysis, reporting or data development. Integrates AI into shared processes so work is more scalable, consistent or self-serve. Enables others to move faster by codifying and championing adoption of AI patterns, workflows or systems.I orchestrate AI and build systems that elevate how I work.AI mindset, strategy, building, accountability (V2 adds accountability as fourth component)Four candidate moments: application, initial (human or AI) screen, skills test, executive interview. Skills tests redesigned to observe candidates using AI in real time. Managers assessed separately on how they led teams to adopt AI.https://zapier.com/blog/raising-ai-fluency-bar-in-hiring/
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ZAP-DAT-L3ZapierSaaS / Workflow automationStrong published rubricDataAll new hires company-wide. Minimum bar is Capable. V2 raises bar so V1-Capable behaviour is now Unacceptable in several roles.3AI systems leaderTransformativeEnables teams across Zapier to independently ingest and use data through AI-powered systems, with appropriate guardrails for accuracy, trust and safety. Replaces significant manual or heuristic work streams with durable AI systems that automate ingestion, transformation and insight generation. Establishes AI platforms and workflows where insights are surfaced proactively.I re-engineer how work happens.AI mindset, strategy, building, accountability (V2 adds accountability as fourth component)Four candidate moments: application, initial (human or AI) screen, skills test, executive interview. Skills tests redesigned to observe candidates using AI in real time. Managers assessed separately on how they led teams to adopt AI.https://zapier.com/blog/raising-ai-fluency-bar-in-hiring/
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ZAP-EXO-L0ZapierSaaS / Workflow automationStrong published rubricExec OpsAll new hires company-wide. Minimum bar is Capable. V2 raises bar so V1-Capable behaviour is now Unacceptable in several roles.0Below AI literacyUnacceptableUses AI to tighten emails or summarise meetings; priority routing and judgment work are unchanged and there is no repeatable workflow or measurement. Tries ChatGPT for travel ideas or one-off summaries; cannot describe iteration or where AI must not be used for exec ops work.If someone isn't meaningfully improving their work with the support of AI, they don't meet the bar.AI mindset, strategy, building, accountability (V2 adds accountability as fourth component)Four candidate moments: application, initial (human or AI) screen, skills test, executive interview. Skills tests redesigned to observe candidates using AI in real time. Managers assessed separately on how they led teams to adopt AI.https://zapier.com/blog/raising-ai-fluency-bar-in-hiring/
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ZAP-EXO-L1ZapierSaaS / Workflow automationStrong published rubricExec OpsAll new hires company-wide. Minimum bar is Capable. V2 raises bar so V1-Capable behaviour is now Unacceptable in several roles.1AI literacyCapableEvery week AI aggregates calendar, attendee context and prior threads into a fixed brief; they iterate prompts, spot hallucinations against source material and can cite time saved and quality improvements. A structured flow where AI does a first structured pass of emails in exec voice, and the EA owns what ships with explicit rules for sensitive topics.I use AI to operate at a meaningfully higher level.AI mindset, strategy, building, accountability (V2 adds accountability as fourth component)Four candidate moments: application, initial (human or AI) screen, skills test, executive interview. Skills tests redesigned to observe candidates using AI in real time. Managers assessed separately on how they led teams to adopt AI.https://zapier.com/blog/raising-ai-fluency-bar-in-hiring/
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ZAP-EXO-L2ZapierSaaS / Workflow automationStrong published rubricExec OpsAll new hires company-wide. Minimum bar is Capable. V2 raises bar so V1-Capable behaviour is now Unacceptable in several roles.2Applied AI practitionerAdoptiveConnected calendar, CRM, email/Slack and note tools so one system produces briefings, flags conflicts and routes follow-ups; others reuse it. Ran a time-boxed experiment on AI-first stakeholder updates; measured outcome; kept workflows that improved quality and dropped others.I orchestrate AI and build systems that elevate how I work.AI mindset, strategy, building, accountability (V2 adds accountability as fourth component)Four candidate moments: application, initial (human or AI) screen, skills test, executive interview. Skills tests redesigned to observe candidates using AI in real time. Managers assessed separately on how they led teams to adopt AI.https://zapier.com/blog/raising-ai-fluency-bar-in-hiring/
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ZAP-EXO-L3ZapierSaaS / Workflow automationStrong published rubricExec OpsAll new hires company-wide. Minimum bar is Capable. V2 raises bar so V1-Capable behaviour is now Unacceptable in several roles.3AI systems leaderTransformativeReplaced a weekly long-form update with a live dashboard and short AI brief; freed capacity for forward-looking work; stakeholders changed how they consume information. Redefined responsibilities (EA owns exec AI infrastructure and guardrails), trained teams and scaled patterns to multiple execs. Governance and role change, not only personal productivity.I re-engineer how work happens.AI mindset, strategy, building, accountability (V2 adds accountability as fourth component)Four candidate moments: application, initial (human or AI) screen, skills test, executive interview. Skills tests redesigned to observe candidates using AI in real time. Managers assessed separately on how they led teams to adopt AI.https://zapier.com/blog/raising-ai-fluency-bar-in-hiring/
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SHP-ALL-L0ShopifyE-commerce / SaaSCEO memo + leadership interviewsCross-function (all employees)All Shopify employees. Biannual 360 review rates every colleague on AI native / AI reflexive. Headcount requests firmwide must justify why AI cannot do the work.0Below AI literacyBelow reflexive (not stated)Lightweight AI assist without reflexive usage. Does not turn to AI immediately when hitting a problem. Would not pass the biannual 360 AI native / AI reflexive review.Reflexive AI usage is now a baseline expectation at Shopify.Reflexivity; pair programming with AI; prototype velocity; tool adoption (Copilot, Cursor, Claude Code, LLM proxy)Biannual 360 performance review rates every colleague on AI native / AI reflexive behaviour. Internal dashboard measures who uses Cursor, Claude Code and the LLM proxy, correlated to impact.https://x.com/tobi/status/1909251946235437514
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SHP-ALL-L1ShopifyE-commerce / SaaSCEO memo + leadership interviewsCross-function (all employees)All Shopify employees.1AI literacyAI reflexive (Shopify bar)Reflexively turns to AI when hitting any problem. Uses Cursor, Claude Code and the LLM proxy as default tools. AI is embedded in day-to-day work. Meets the biannual 360 AI native / AI reflexive bar.Reflexive AI usage is now a baseline expectation at Shopify.Reflexivity; tool adoption; pair programming with AIBiannual 360 review. Internal dashboard tracking Cursor, Claude Code, LLM proxy usage correlated to impact.https://x.com/tobi/status/1909251946235437514
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SHP-ALL-L2ShopifyE-commerce / SaaSCEO memo + leadership interviewsCross-function (all employees)All Shopify employees.2Applied AI practitionerAI native (Shopify top tier)Designs AI-powered prototypes. Product designers required to use AI for all prototypes. Engineering directors have a coding interview on hire. Team is 20% more productive. Headcount requests must justify why AI cannot do the work.Before asking for more headcount and resources, teams must demonstrate why they cannot get what they want done using AI.Prototype velocity; managerial modelling; standards-setting; headcount justificationHeadcount requests reviewed against AI-first justification. Engineering directors and above now have a coding interview when hired. Unlimited AI tokens for engineers.https://www.bvp.com/atlas/inside-shopifys-ai-first-engineering-playbook
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ACN-ALL-L1AccentureConsultingEarnings call + CEO interviewCross-function (all employees)All Accenture employees. Firm-wide AI training programme covering 250,000+ staff.1AI literacyAI-fluent employeeAll employees expected to use AI tools and complete Accenture AI learning programmes. AI literacy is a baseline competency across every function and level.Every Accenture person will be skilled in AI.AI tool adoption; AI learning programme completion; client-facing AI positioningFirm-level AI training programme. Tool adoption tracked at practice level. CEO public commitment.https://www.accenture.com
59
ACN-ALL-L2AccentureConsultingEarnings call + CEO interviewCross-function (all employees)All Accenture employees.2Applied AI practitionerAI-enabled consultantEmployees apply AI to redesign client engagements and internal delivery. Accenture embeds AI into how consulting work is structured, priced and delivered.We are reinventing how we work with AI. Our people are doing the same.AI-enabled delivery redesign; client AI strategy; internal process transformationInternal AI platforms deployed firmwide. Client engagement redesign tracked. CEO interviews and earnings calls.https://www.accenture.com
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ACN-ALL-L3AccentureConsultingEarnings call + CEO interviewCross-function (all employees)Senior leaders and managing directors.3AI systems leaderAI transformation leaderPositions every client engagement around AI reinvention. AI is used to redesign how consulting work is structured and delivered, not just to accelerate individual tasks. Accenture itself is a living demonstration of AI-first operating model.Every business will need to reinvent itself with AI. We are doing that ourselves first.AI-first operating model design; workforce reinvention; client AI strategy leadershipCEO-level public commitment. 250,000+ staff trained. Earnings calls cite AI-reinvention revenue.https://www.accenture.com
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CITI-ALL-L1CitigroupFinancial servicesCEO memo + earnings callCross-function (all employees)All Citigroup employees. AI tools rolled out firmwide.1AI literacyAI-literate employeeAll employees expected to use approved AI tools. AI literacy training rolled out firmwide. AI use embedded in core banking and operations workflows.We are embracing AI across every part of our business.AI tool adoption; AI literacy training completionFirmwide AI tool rollout. Training programmes tracked at department level. CEO and earnings-call statements.https://www.citigroup.com
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CITI-ALL-L2CitigroupFinancial servicesCEO memo + earnings callCross-function (all employees)Technology, operations and financial analysis functions.2Applied AI practitionerAI practitionerEmployees design and deploy AI-powered workflows in credit risk, trading operations, compliance and client service. AI tools embedded in core professional workflows.AI is not just a tool for us; it is becoming part of how we operate.AI-enabled workflow design; credit risk AI; compliance AI; client service AIInternal AI platform deployment. Tool adoption and workflow metrics tracked at function level.https://www.citigroup.com
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AMA-ALL-L0AmazonE-commerce / CloudCEO shareholder letter + interviewsCross-function (all employees)All Amazon employees.0Below AI literacyNot meeting barDoes not use AI tools in day-to-day work. Works the same way before and after AI tools were made available. Does not meet the firmwide expectation.Every Amazon employee will use AI to do their job better.AI tool adoption; daily AI useFirmwide Amazon Q deployment. CEO shareholder letter public commitment.https://www.aboutamazon.com
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AMA-ALL-L1AmazonE-commerce / CloudCEO shareholder letter + interviewsCross-function (all employees)All Amazon employees.1AI literacyAI-fluent employeeAll employees expected to use AI tools for productivity. Amazon internal AI assistant (Amazon Q) deployed firm-wide. AI literacy is a baseline expectation across all functions.Every Amazon employee will use AI to do their job better.AI tool use; productivity improvement; Amazon Q adoptionFirmwide Amazon Q deployment. CEO shareholder letter. Internal tool adoption tracked.https://www.aboutamazon.com
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AMA-ALL-L2AmazonE-commerce / CloudCEO shareholder letter + interviewsCross-function (all employees)Engineers, product and operations leaders.2Applied AI practitionerAI practitionerEngineers and product leaders use AI to accelerate development, automate operations and redesign workflows. Amazon cites significant productivity gains in software development through AI coding tools.We are seeing significant productivity gains from AI in software development.AI-enabled software development; operations automation; workflow redesignInternal tool adoption metrics. CEO shareholder letter citing productivity gains. AWS AI capabilities deployed internally.https://www.aboutamazon.com
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FVR-ALL-L1FiverrFreelance marketplaceCEO public statement + blogFreelancers / platform workersAll Fiverr freelancers on the platform. CEO stated AI adaptation is a survival requirement.1AI literacyAI-adapted freelancerFreelancers who adapt and incorporate AI into their services remain viable on the platform. AI literacy is the new baseline expectation for competitive freelancers.Fiverr's freelancers who don't adapt to AI will be left behind.AI tool adoption; service offering adaptation; AI-enhanced deliverablesPlatform-level signals: AI-integrated service listings, pricing. CEO public statements.https://www.fiverr.com
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FVR-ALL-L2FiverrFreelance marketplaceCEO public statement + blogFreelancers / platform workersTop-performing Fiverr freelancers.2Applied AI practitionerAI-powered freelancerFreelancers who use AI to productise and scale their services, offer AI-powered deliverables and design AI-integrated service packages differentiated from commodity work.The freelancers who will win are those who use AI to do more, faster, and at higher quality.AI-powered service design; AI deliverable quality; productivity at scalePlatform performance metrics, pricing premium for AI-enhanced services.https://www.fiverr.com
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JPM-TECH-L1JPMorganFinancial servicesExecutive interviews + technology blogTechnology / EngineeringAll JPMorgan technology and engineering employees. LLM Suite deployed firmwide.1AI literacyAI-enabled technologistAll technologists expected to use LLM Suite (internal AI tooling) for code assistance, documentation and analysis. AI literacy is a baseline expectation for all technology employees.We want every technologist to be an AI-enabled technologist.AI-assisted coding; documentation; code review; LLM Suite adoptionInternal LLM Suite rollout. Tool adoption and usage tracked at team level. CIO public statements.https://www.jpmorgan.com
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JPM-TECH-L2JPMorganFinancial servicesExecutive interviews + technology blogTechnology / EngineeringSenior engineers and technology leaders.2Applied AI practitionerAI practitioner technologistEngineers integrate AI tooling into their standard build workflow. AI tools used for code writing, testing, code review and documentation. Productivity gains measured and reported at firm level.We want every technologist to be an AI-enabled technologist.AI-integrated build workflow; code quality improvement; testing automationLLM Suite deployment metrics. Productivity gains reported in earnings calls.https://www.jpmorgan.com
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JPM-BANK-L1JPMorganFinancial servicesExecutive interviews + technology blogBanking / FinanceAll JPMorgan banking and finance employees.1AI literacyAI-literate bankerBankers and finance professionals use AI tools for research, analysis, document review and client preparation. AI literacy is expected across all banking functions.AI is being used across our business to make our people more productive.AI-assisted research; document analysis; client prep; market intelligenceFirmwide AI tool deployment. CEO and earnings-call statements. Internal usage metrics.https://www.jpmorgan.com
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JPM-BANK-L2JPMorganFinancial servicesExecutive interviews + technology blogBanking / FinanceSenior bankers and finance leaders.2Applied AI practitionerAI practitioner bankerSenior bankers design and deploy AI-powered workflows for deal research, risk analysis, client intelligence and regulatory compliance. AI embedded in core professional workflows.AI is being used across our business to make our people more productive.AI-enabled deal research; risk analysis AI; compliance AI; client intelligenceInternal AI platform deployment. Productivity metrics reported to leadership.https://www.jpmorgan.com
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SFO-ALL-L1SalesforceEnterprise SaaSEarnings call + CEO blogCross-function (all employees)All Salesforce employees. Agentforce platform deployed internally.1AI literacyAI-literate employeeAll employees expected to use Agentforce and Einstein AI tools. AI literacy is a baseline expectation and part of how Salesforce operates and sells.We are the number one AI CRM. Our people need to live it.AI tool adoption; Agentforce use; Einstein AI; productivity improvementAgentforce internal deployment. CEO public commitment. Earnings-call statements.https://www.salesforce.com
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SFO-ALL-L2SalesforceEnterprise SaaSEarnings call + CEO blogCross-function (all employees)Sales, engineering and operations functions.2Applied AI practitionerAI agent practitionerEmployees design and deploy AI agents for sales automation, customer service and operations. Salesforce cites significant productivity gains from AI agent deployment internally.We have deployed AI agents that are working alongside our employees to drive productivity.AI agent design; sales automation; customer service AI; agentic workflowAgentforce deployment metrics. CEO earnings-call statements. Internal productivity gains reported.https://www.salesforce.com
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SFO-ALL-L3SalesforceEnterprise SaaSEarnings call + CEO blogCross-function (all employees)Senior leaders and AI transformation owners.3AI systems leaderAI systems leaderLeaders redesign how business processes work using AI agents. Salesforce has restructured internal operations so AI agents handle routine work and humans focus on judgment and relationship work.We are restructuring how our company operates with AI agents.AI-first operating model; agentic process redesign; role restructuringCEO public statements. Earnings-call operating model disclosures. Agentforce internal deployment at scale.https://www.salesforce.com
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GS-IB-L1Goldman SachsFinancial servicesEarnings call + executive interviewsInvestment BankingAll Goldman Sachs investment banking employees.1AI literacyAI-literate bankerAll bankers expected to use Goldman internal AI tools for research, analysis and document preparation. AI literacy is a baseline expectation across banking functions.Every banker at Goldman is expected to use AI tools in their day-to-day work.AI tool adoption; research assistance; document preparation; deal supportInternal GS AI platform deployment. Tool adoption tracked firmwide. CEO and earnings-call statements.https://www.goldmansachs.com
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GS-IB-L2Goldman SachsFinancial servicesEarnings call + executive interviewsInvestment BankingSenior bankers and MD-level professionals.2Applied AI practitionerAI practitioner bankerBankers use internal GS AI tools to draft pitch books, run comparables and accelerate due diligence. AI is embedded in core deal workflow.Every banker at Goldman is expected to use AI tools in their day-to-day work.Pitch book drafting; comparables analysis; due diligence acceleration; deal workflow AIInternal GS AI platform adoption metrics. Productivity gains reported to senior leadership.https://www.goldmansachs.com
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GS-ENG-L2Goldman SachsFinancial servicesEarnings call + executive interviewsEngineering / TechnologyGoldman Sachs engineering and technology employees.2Applied AI practitionerAI-enabled engineerEngineers use AI coding tools (including GS internal AI platform) for code writing, testing and review. GS has cited that approximately 20-40% of new code is AI-assisted.AI is fundamentally changing how our engineers build software.AI-assisted coding; testing automation; code review; internal platform adoptionInternal AI coding tool deployment. Code contribution metrics. Engineering leadership statements.https://www.goldmansachs.com
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GS-ENG-L3Goldman SachsFinancial servicesEarnings call + executive interviewsEngineering / TechnologySenior engineers and technology leaders.3AI systems leaderAI systems engineerSenior engineers redesign how software is built, shifting the operating model so AI generates, tests and reviews code at scale while senior engineers focus on architecture and judgment.AI is fundamentally changing how our engineers build software.AI-first software delivery; operating model shift; architectural judgmentSenior leadership public statements. Earnings-call engineering productivity disclosures.https://www.goldmansachs.com
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COIN-ENG-L2CoinbaseCrypto / FintechCEO earnings callEngineeringAll Coinbase engineers.2Applied AI practitionerAI-enabled engineerEngineers routinely use AI coding tools to generate and review code. AI-assisted development is embedded in the engineering workflow. Coinbase is tracking progress toward its target of 40-50% AI-written code.We're targeting 40 to 50 percent of our code being written by AI.AI-assisted coding; code review; AI-generated tests; workflow integrationCEO earnings-call disclosure. Code authorship metrics tracked at firm level.https://www.coinbase.com
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COIN-ENG-L3CoinbaseCrypto / FintechCEO earnings callEngineeringSenior engineers and engineering leaders.3AI systems leaderAI systems engineerSenior engineers act as supervisors of AI output rather than sole authors. Operating model shifts so that AI writes, tests and reviews code while engineers focus on architecture, judgment and quality control.We're targeting 40 to 50 percent of our code being written by AI.AI code supervision; architectural judgment; AI-first operating modelCEO public target. Engineering leadership operating model statements.https://www.coinbase.com
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MOD-DS-L1ModernaBiopharmaVendor case study + executive interviewsData Science / ResearchAll Moderna data scientists and researchers.1AI literacyAI-literate scientistData scientists and researchers use Moderna's internal AI platform (mRNA GPT) for sequence analysis and research support. AI literacy is a baseline expectation for all scientific roles.AI is now embedded in how our scientists work every day.AI-assisted sequence analysis; research support; internal platform adoptionInternal mRNA GPT platform deployment. Co-founder and CEO statements. Vendor case study.https://www.moderna.com
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MOD-DS-L2ModernaBiopharmaVendor case study + executive interviewsData Science / ResearchSenior data scientists and research leads.2Applied AI practitionerAI practitioner scientistData scientists use AI to accelerate sequence design and trial analysis. AI embedded in core research workflow with measurable productivity gains in drug development timelines.AI is now embedded in how our scientists work every day.AI-accelerated sequence design; trial analysis AI; research workflow automationInternal AI platform deployment metrics. Productivity gains in drug development cited by leadership.https://www.moderna.com
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IBM-HR-L0IBMTechnology / ConsultingCEO interviews + public statementsHRIBM HR employees. CEO stated 7,800 back-office and HR roles are being reviewed for AI replacement.0Below AI literacyAt risk of AI replacementHR employees who perform routine tasks AI can do. IBM has paused hiring for these roles and is reviewing 7,800 positions for AI replacement.We have paused hiring for roles that AI can do.Role viability; AI substitutability; task automationCEO public statements. Hiring pause confirmed in media interviews. Headcount restructure publicly stated.https://www.ibm.com
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IBM-HR-L1IBMTechnology / ConsultingCEO interviews + public statementsHRHR employees who adapt to AI.1AI literacyAI-literate HR professionalHR professionals who use AI tools for routine query handling, basic talent operations and standard reporting. AI literacy is the minimum viable bar for continued employment in HR.We have paused hiring for roles that AI can do.AI tool adoption; routine query handling; talent operations AIInternal AI HR tool deployment. CEO statements. Headcount review outcomes.https://www.ibm.com
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IBM-HR-L2IBMTechnology / ConsultingCEO interviews + public statementsHRHR business partners and senior HR professionals.2Applied AI practitionerAI practitioner HR professionalHR professionals design and deploy AI-assisted talent matching, skills gap analysis and AI-powered onboarding. AI embedded in core HR workflow with measurable productivity gains.AI is changing how HR works at IBM.AI-assisted talent matching; skills gap analysis; AI-powered onboarding; workflow automationInternal HR AI platform deployment. Productivity metrics reported to leadership.https://www.ibm.com
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IBM-HR-L3IBMTechnology / ConsultingCEO interviews + public statementsHRHR leaders and transformation owners.3AI systems leaderAI systems HR leaderHR leaders redesign how the HR function operates using AI. IBM has restructured HR so AI handles routine operations and HR professionals focus on strategic talent and organisational design.AI is fundamentally changing how HR works at IBM.HR operating model redesign; AI-first HR function; strategic talent focusCEO public statements. Headcount restructure completed. HR transformation case studies.https://www.ibm.com
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MS-WM-L1Morgan StanleyFinancial servicesVendor case study + executive interviewsWealth ManagementAll Morgan Stanley wealth management advisors and associates.1AI literacyAI-literate advisorWealth management advisors use the Morgan Stanley AI @ Work assistant (built on GPT-4) for research, client preparation and portfolio analysis. AI literacy is a baseline expectation.We want every advisor to have an AI assistant working alongside them.AI-assisted research; client prep; portfolio analysis; AI @ Work adoptionMorgan Stanley AI @ Work deployment to 16,000+ advisors. CEO and CTO statements. Vendor case study.https://www.morganstanley.com
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MS-WM-L2Morgan StanleyFinancial servicesVendor case study + executive interviewsWealth ManagementSenior wealth management advisors and relationship managers.2Applied AI practitionerAI practitioner advisorSenior advisors use AI to generate personalised client insights, accelerate portfolio reviews and surface investment opportunities. AI embedded in core advisory workflow with measurable impact on advisor productivity and client experience.AI is making our advisors more productive and giving our clients a better experience.Personalised client insights; portfolio review acceleration; investment opportunity surfacingAI @ Work adoption metrics. Productivity gains cited in vendor case study. Client experience metrics.https://www.morganstanley.com
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BOX-ALL-L1BoxEnterprise SaaSEarnings call + CEO blogCross-function (all employees)All Box employees.1AI literacyAI-literate employeeAll employees expected to use Box AI tools for content creation, summarisation, document review and knowledge management. AI literacy is a baseline expectation.Box AI is how our people work now.AI content creation; summarisation; document review; Box AI adoptionBox AI internal deployment. CEO public statements. Earnings-call disclosures.https://www.box.com
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BOX-ALL-L2BoxEnterprise SaaSEarnings call + CEO blogCross-function (all employees)Product, engineering and operations functions.2Applied AI practitionerAI practitionerEmployees design and deploy AI-powered workflows for document management, content lifecycle and knowledge operations. Box AI embedded in core professional workflows with measurable productivity gains.Box AI is how our people work now.AI workflow design; document lifecycle AI; knowledge operations automationInternal AI deployment metrics. Productivity gains reported by CEO.https://www.box.com
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BOX-ALL-L3BoxEnterprise SaaSEarnings call + CEO blogCross-function (all employees)Senior leaders and AI transformation owners.3AI systems leaderAI systems leaderLeaders redesign how content and knowledge operations work using AI. Box has restructured internal operations so AI handles routine document and knowledge tasks.We are building an AI-first company from the inside out.AI-first operating model; content operations redesign; knowledge management AI at scaleCEO public statements. Earnings-call operating model disclosures.https://www.box.com
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RAMP-FIN-L1RampFintechJob postingFinance / AccountingFinance and accounting hires at Ramp. AI tool proficiency listed as required, not preferred.1AI literacyAI-literate finance hireFinance roles at Ramp require candidates to demonstrate daily use of AI tools for financial analysis, reporting and communication. AI literacy is the baseline hiring requirement.We expect every finance hire to use AI to eliminate repetitive work from day one.Daily AI tool use; AI-assisted financial analysis; reporting automationLive job posting requirements. AI tool proficiency listed as required skill. Hiring team statements.https://ramp.com/careers
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RAMP-FIN-L2RampFintechJob postingFinance / AccountingSenior finance and accounting professionals at Ramp.2Applied AI practitionerAI practitioner finance professionalFinance roles at Ramp require candidates to use AI to automate reconciliation, build reporting workflows and reduce manual processing. AI workflow design is a stated job requirement.We expect every finance hire to use AI to eliminate repetitive work from day one.Reconciliation automation; reporting workflow design; manual process eliminationLive job posting requirements. AI workflow design listed as required competency.https://ramp.com/careers
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RAMP-ALL-L0RampFintechExecutive interview + public frameworkCross-function (all employees)Ramp employees assessed against the company-wide AI-native proficiency ladder; L0 describes employees whose AI use is occasional and does not materially change their work.0Below AI literacyDisengagedL0: Disengaged. Sometimes uses ChatGPT. To be blunt, these people likely won't be at the company long-term.Sometimes uses ChatGPT.AI mindset; tool literacy; workflow impact; role viabilityRamp uses a four-level AI proficiency chart to measure how AI-native the team is, distinguishing occasional use from automated workflows and team-accelerating systems.https://www.linkedin.com/posts/petergyang_how-ai-native-is-your-team-heres-an-exclusive-activity-7438229967768948737-2ISg
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RAMP-ALL-L1RampFintechExecutive interview + public frameworkCross-function (all employees)Ramp employees assessed against the company-wide AI-native proficiency ladder; L1 describes competent users experimenting with GPTs, projects, and internal AI tools.1AI literacyCompetent userL1: Competent user. Tweaks GPTs, projects, and internal AI tools. Experimenting, but hasn't automated real work yet.Tweaks GPTs, projects, and internal AI tools.AI tool literacy; prompt and project setup; experimentation; validationRamp operationalises AI proficiency as a ladder of observable behaviours: competent users show regular tool use and experimentation but have not yet automated real work.https://www.linkedin.com/posts/petergyang_how-ai-native-is-your-team-heres-an-exclusive-activity-7438229967768948737-2ISg
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RAMP-ALL-L2RampFintechExecutive interview + public frameworkCross-function (all employees)Ramp employees assessed against the company-wide AI-native proficiency ladder; L2 describes non-technical builders who automate part of their own job and can commit code using AI tools.2Applied AI practitionerNon-technical builderL2: Non-technical builder. Builds an app that automates part of their job. Can commit code using AI tools.Builds an app that automates part of their job.AI workflow automation; building; AI-assisted coding; productivity leverageRamp treats the move from tool use to building as a distinct proficiency step: employees create apps or automations that change how work gets done.https://www.linkedin.com/posts/petergyang_how-ai-native-is-your-team-heres-an-exclusive-activity-7438229967768948737-2ISg
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RAMP-ALL-L3RampFintechExecutive interview + public frameworkCross-function (all employees)Ramp employees assessed against the company-wide AI-native proficiency ladder; L3 describes systems builders who create AI infrastructure and skills that accelerate everyone on the team.3AI systems leaderSystems builderL3: Systems builder. Building AI infra and skills that accelerate everyone on the team.Building AI infra and skills that accelerate everyone on the team.AI infrastructure; team enablement; systems building; operating-model leverageRamp identifies the top proficiency level as systems building: creating AI infrastructure and reusable skills that accelerate the wider team, not just the individual.https://www.linkedin.com/posts/petergyang_how-ai-native-is-your-team-heres-an-exclusive-activity-7438229967768948737-2ISg
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HIG-INV-L1H.I.G. CapitalAsset management / Private equityJob postingInvestment / Private EquityInvestment analyst and associate hires. AI proficiency listed as a hiring requirement.1AI literacyAI-literate analystPE analysts expected to demonstrate comfort using AI tools for research, market intelligence and analytical support. AI literacy is a stated hiring requirement.Candidates must demonstrate comfort using AI tools for research and analysis.AI-assisted research; market intelligence; analytical supportLive job posting requirements. AI tool proficiency listed as required skill.https://www.higcapital.com/careers
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HIG-INV-L2H.I.G. CapitalAsset management / Private equityJob postingInvestment / Private EquitySenior analysts and associates.2Applied AI practitionerAI practitioner analystPE analysts design and apply AI workflows for deal sourcing, market mapping, due diligence and comparables analysis. AI proficiency is a stated requirement in analyst and associate postings.Candidates must demonstrate comfort using AI tools for research and analysis.Deal sourcing AI; market mapping; due diligence automation; comparables workflowLive job posting requirements. AI workflow design listed as required competency.https://www.higcapital.com/careers
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JDP-DAT-L1J.D. PowerData analytics / ResearchJob postingData / AnalyticsData and analytics hires at J.D. Power.1AI literacyAI-literate analystData and analytics roles require candidates to demonstrate AI tool proficiency and daily AI-assisted analysis. AI literacy is a baseline hiring requirement.We are looking for candidates who use AI tools as a natural part of their analytical workflow.AI-assisted analysis; AI tool proficiency; data workflowLive job posting requirements. AI proficiency listed as required skill.https://www.jdpower.com/careers