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Business Continuity for Hospitality Plan
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Focus AreaGoal TemplateDetailsInitial ValueTarget ValueUnitStart dateDeadlineOwner
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Improve guest servicesObjective:Increase guest satisfaction---1/1/202512/31/2025Joe Briggs
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Action:Utilize feedback surveys---1/1/202512/31/2025Jane Smith
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KPI:Increase guest satisfaction score from 3.5 to 4.53.54.5No unit1/1/202512/31/2025-
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Objective:Improve quality of services---1/1/202512/31/2025-
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Action:Train staff on customer service---1/1/202512/31/2025-
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KPI:Increase customer service score from 7.5 to 8.57.58.5No unit1/1/202512/31/2025-
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Increase reservationsObjective:Increase reservations---1/1/202512/31/2025-
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Action:Promote rooms through various channels---1/1/202512/31/2025-
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KPI:Increase reservations rate from 0.8 to 0.950.80.95%1/1/202512/31/2025-
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Objective:Increase online reservations---1/1/202512/31/2025-
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Action:Increase online marketing activities---1/1/202512/31/2025-
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KPI:Increase online reservations from 30 to 403040No unit1/1/202512/31/2025-
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Improve operational efficiencyObjective:Reduce operational costs---1/1/202512/31/2025-
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Action:Reduce energy consumption---1/1/202512/31/2025-
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KPI:Decrease energy consumption by 5%05%1/1/202512/31/2025-
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Objective:Reduce staff turnover---1/1/202512/31/2025-
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Action:Increase employee engagement---1/1/202512/31/2025-
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KPI:Decrease employee turnover rate from 10 to 8 108%1/1/202512/31/2025-
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