Issue Log

	A	B	C	D
1	1	Issues encountered during testing to be documented on the "Testing Issues" worksheet.
2	2	Each field on the "Testing Issues" tab contains "hover over" help text in the header field to explain the purpose of the field and available selections (where applicable) along with their descriptions.
3	3	When a new issue is documented, information for the following fields is to be entered:
4	•		Date	Include the month, day and year that the issue was documented
5	•		Severity	This denotes the impact to the system
6	•		Priority	Indicates how quickly the issue should be addressed
7	•		Description	Provide an explanation of what occured, the actions taken to create the issue and the expected result for the action. Also include a link to the document containing any screenshots that were taken to help convey the issue.
8	•		Reported By	The name of the person who reported the issue
9	•		Assigned To	The name of the person who is responsible for triage (initial assessment) and assignment of defects. Also, enter a Comment for the field which contains @ and the assigned person's name then select (check) the assign checkbox to send an email notification to the person assigned.
10	•		Status	New
11	4	After the initial assessment is made, the defect should be updated as indicated below:
12	•		Assigned To	The value should be changed to the name of the person identified to resolve the issue or back to the Reported By person if the issue was determined to be invalid. Also, enter a Comment for the field which contains @ and the assigned person's name then select (check) the assign checkbox to send an email notification to the person assigned.
13	•		Status	• In-Process: if the issue is being assigned for resolution • Invalid: if the issue was determined to be related to a testing error • Deferred: if the issue will not be fixed in the current, planned release of the system
14	5	After the issue has been resolved and is available for re-test (if applicable), the following information should be entered:
15	•		Assigned To	The value should be changed to the name of the Reported By person. Also, enter a Comment for the field which contains @ and the assigned person's name then select (check) the assign checkbox to send an email notification to the person assigned.
16	•		Status	Resolved / Pending
17	6	Once the issue has been resolved, the Reported By person will verify and update the issue as indicated:
18	•		Status	Testing
19	7	The Reported By person will retest to verify that the issue has been resolved and update the issue as indicated below:
20	•		Status	• Closed: If the testing was successful (i.e., issue has been verified as resolved and no longer occurs) or • Reopened: If the testing was NOT successful (i.e., issue has NOT been resolved and continues to occur)
21	•		Date Closed	Enter the month, day and year that the issue was closed
22	•		Assigned To	If the issue status was changed to "Reopened", the value should be changed to the name of the person who implemented the resolution. Also, enter a Comment for the field which contains @ and the assigned person's name then select (check) the assign checkbox to send an email notification to the person assigned.
23	8	The Comment field can be used to capture additional information (e.g., root cause, resolution applied, etc.) about the issue, as needed
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25	NOTE: The "Metrics" worksheet is automatically populated based on information on the "Testing Issues" worksheet
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