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Date IssueStatusResolution/Workaround
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11/6/2022Online course window doesn't close when course is complete. MonitoringA person taking Introduction to Cornerstone Learning for Managers CSOD-10002 will need to manually close the intermediary window to get back to their transcript. At that point they will be brought back to their transcript and see their completion.
These instructions have been added to the course description.
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11/6/2022Unable to close an online course using the course navigation. The course doesn't recognize the course completion on the learner's transcriptMonitoringThe learner will need to self-identify and file a Cornerstone Learning Help Form https://michmed.service-now.com/sp?id=sc_cat_item&sys_id=c302a38b1b0650508a9121fcbc4bcbaa to get credit for completion until the revised course is updated.
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11/7/2022Online course opens a page that is not working MonitoringThe learner will need to self-identify and file a Cornerstone Learning Help Form https://michmed.service-now.com/sp?id=sc_cat_item&sys_id=c302a38b1b0650508a9121fcbc4bcbaa to get credit for completion until the revised course is updated.
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11/18/2022Non-employees (vendors, temporary staff, students) being assigned training and they haven't been in the past. In ProgressWe are working with Michigan Medicine HR and the Office of Compliance to determine the correct training for non-employees. Previously, it was the responsibility of the department who was sponsoring the individuals to ensure the correct mandatories were assigned. With the enhanced connection between Cornerstone Learning and our Identity data, now all non-employees (students/temps/contractors) are able to be associated with the sponsoring department and manager with whom they are working, which allows for automated training assignments. For now, the mandatories will remain on their transcripts. We will make the appropriate changes to learning assignments once we have an answer from them. We will post the answer to the Cornerstone Learning Project page (https://hits.medicine.umich.edu/cornerstone-learning-%E2%80%93-resources-support). This information is also in KB0020612 https://michmed.service-now.com/kb_view.do?sysparm_article=KB0020612&sysparm_stack=&sysparm_view=#
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11/10/2022Learners are being assigned training incorrectly. MonitoringThe learner should review the Cornerstone - Why did I get assigned trianing that does not apply to my role? knowledge base article.
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12/1/2022Unable to find course in Cornerstone learning and/or course is inactive that should be active. MonitoringIf this is encountered, please file a Cornerstone Learning Help Form https://michmed.service-now.com/sp?id=sc_cat_item&sys_id=c302a38b1b0650508a9121fcbc4bcbaa for the Cornerstone Learning team to investigate.
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Resolved issues
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11/6/2022Online courses / eLearnings erronously added to learners transcript as part of reversioning processResolved 11/7/22This issue has been resolved. If you have this issue, please file a Cornerstone Learning Help Form - https://michmed.service-now.com/sp?id=sc_cat_item&sys_id=c302a38b1b0650508a9121fcbc4bcbaa
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11/6/2022Some people may have trouble finding their all of their training assignments in Cornerstone Learning due to slower than expected processing times. ResolvedThis issue has been resolved. If you have this issue, please file a Cornerstone Learning Help Form - https://michmed.service-now.com/sp?id=sc_cat_item&sys_id=c302a38b1b0650508a9121fcbc4bcbaa
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11/7/2022Emails from Cornerstone Learning which alert users to training assignments are currently disabled until the intitial learning assignments have been processed. Resolved 11/7/22Emails to learners and instructors to inform them of training are working.
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11/7/2022MLearning facilitators not having access in Cornerstone learning as facilitatorResolved 11/7/22Introduction to Cornerstone Learning for Facilitators CSOD-10000 must be completed before facilitator access is granted in Cornerstone. Please go into Cornerstone Learning and search for the course. Additional details availble in Michigan Medicine Knowledge base - https://michmed.service-now.com/sp?id=kb_article_view&sysparm_article=KB0020426
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11/7/2022Because of the reversioning issue, Compliance COMP-C10000 and elevated IAM curricula are not assigning/completing properly and appear on learner's transcripts incorrectly.Resolved 11/7/22Can take and completion will update. Team is working on a fix for these issues.
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11/8/22Emails from Cornerstone Learning are being sent to Spam/Junk Email.Resolved 11/8/22The From email is NoReply-MMCornerstone@csod.com for now until we are able to get the DMIK from Cornerstone applied.
Submitted at ticket to get this fixed.
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11/8/22Due to the time change, groups are processing an hour earlier than created. Resolved 11/8/22The schedule has been updated to refresh groups at 3am, 9am, 2pm and 9pm.
LMS team is working with Educe to get this fixed.
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11/7/2022The Joint Commission Report - Institutional Mandatories report may be missing results for learners. Resolved 11/8/22Assignments are processing as expected and reports should be returning expected results
Due to slower than expected times with the initial learning assignments and updates, reporting data may not be accurate. Once the learning assignments process, the data will be accurate.
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11/8/22Sessions that were inactivated are not appearing on transcripts. Resolved 11/9/22These sessions have been changed to active.
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11/6/2022Some functionality not working as expected when using Firefox Resolved Learners have the best experience using Chrome.
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11/6/2022Some Mac users have experienced pop up blockers when launching online courses Resolved Learners using Macs will have to allow the site on their own settings. Popups are disabled on CoreImage machines for Edge and Chrome as well as on the Kiosk machines.
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11/6/2022User Profile Questionnaire opens in a second window and some people have reported being logged out of Cornerstone when they complete the questionnaire. Resolved The learner will need to log back into https://michmed.csod.com/samldefault.aspx
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11/6/2022In some cases, there is a day difference in the completion date that appears on a learner's Cornerstone transcript when compared to their Saba transcript. Resolved When transcripts are loaded via import loader, the system applies UTC time which is changing the completion date for many users by 1 day. This can not be changed
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11/6/2022Transcript APIs (ULAM and MiChart) are not real time, data delayed 15-45 minutes depending on volumeResolved Team will continue to monitor the performance of the APIs. Future enhancements to API are being worked on by Cornerstone and coming in future releases
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11/14/2022The Institutional Mandatory for Stroke Edcuation has been incorreclty assinded to user in the Medical School.
Resolved 11/16/22
The LMS team has found the issue in the group and has made the appropriate updates. This should drop off user's transcripts on 11/16/22.
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Nurses are being assigned ACLS and PALS incorrectly due to an issue with the new currriculum
Resolved 12/13/22
Updated 12/13/22: This is has been resolved. The LMS team was about to update the curriculum transcript completion date for the impacted users.
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