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HIPAA CompliantHealthcare / Dental OrientatedPatient experience -- easy/fool proof?Provider experience -- easy/fool proof?ConsentForms / signaturesAbility to share documents with patients prior to appointments including intake questionaires Patient - provider alertsPhoto capturePatient portal for secure asynchronous communicationVideoconference appointment schedulingReferral capabilites and referral managementAbility to charge and collect payment or coverage informationCost
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MouthwatchYesYes, unable to integrate into EDRsRelatively easy, but if patient is not comfortable with technology they may struggleYes, able to change quality of image
Good internet connection is key
Upload documents into patient record on Teledent
Recommend inclusion that patient should have in person follow up at later date
HIPAA compliant text through patient portal and share documents for patient download/sign and returnHIPAA compliant text through patient portal and share documents for patient download/sign and returnPatient can send message to alert provider they are ready
Unable to alert patient if provider is away from desktop
Yes and screenshot availableYesNoNoNoFree 30 day trial with no set up fees. Normally: $149.00 / month and a $250.00 sign-up fee.
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MouthwatchyesYes, not as compatible as I wouls like with my EHRI am not aware of how a patient could use this camera. At the cost point of $200-300 a camera, I do not see a patient purchasing their own camera.I have struggled with this. Not compatible with Apple. Purchased a Dell and struggled with interface. Purchased a Windows based on feedback from Mouthwatch. Camera still occassionally does not work out in the field. **Have to be on Wifi at facility and not all facilities share their Wifif**I have never shared intraorals I have taken so I have not had consent given.I do not use their platformI can email photos through my EHR (tab32) or regular email with POA consent.N/Ayes, but glitches in taking photos at times. I had to inactive my camera on my computer for the Mouthwatch camera to work correctly. Now I can no longer use my coputer for Zoom or any other internet/camera based calls.YesN/A, do not use softwareN/A, do not use softwareN/A, do not use softwareI did not want an additional platform to have to use. Tab32 was not able to incorporate all of the Mouthwatch options. Mouthwatch wanted me to use a separate platform for their product. Managing one platform was enough to work through. Therefore, I have not used Mouthwatch to it's full capabilities. I need to bill, schedule, have tooth charing etc in my EHR.
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Teledentix CommunicatorYesYes, can integrate with EDRsWeb-based and Android or iOS appYesYesYesYesYes, virtual waiting roomYes and screenshot availableYesYesYesYes$300 / month for Teledentix Pro
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Teledentix Basic - for secure videoconferencing only, no EDRYesYes, can integrate with EDRsWeb-based and Android or iOS appYesNoNoNoNoNoNoNoNoNo$150 / month
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ZoomYes if using appropriate BAAEasy to speak with patients, but does not integrate into EDRRelatively easy, but if patient is not comfortable with technology they may struggleImages not always crystal clear if patient does not have good internet connectionUpload documents into patient record in EDR/EHR.
Recommend inclusion that patient should have in person follow up at later date
No, do not recommendAble to share documents for patient download/sign and returnProvider can create a Zoom meeting when ready for patient and invite to joinRecord live video available, possible screenshotNoYesNoNoHIPAA/PIPEDA plans start at $200 / month per account, which comes with 10 hosts.
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DoximityYesYes, unable to integrate into EDRsRelatively easy, but if patient is not comfortable with technology they may struggleYes, able to change quality of image
Good internet connection is key
Separate upload documents into patient record in EDR/EHR.
Recommend inclusion that patient should have in person follow up at later date
HIPAA compliant messaging available, unclear how to get signed and returned documents uploadedHIPAA compliant messaging available, unclear how to get signed and returned documents uploadedProvider is able to contact the patientAble to review previous messages sent through the applicationNoNoNoNoFree
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DentuluYesYes, unable to integrate into EDRsRequires download of specific app.
Relatively easy, but if patient is not comfortable with technology they may struggle
Requires download of specific appSeparate upload documents into patient record in EDR/EHR.
Recommend inclusion that patient should have in person follow up at later date
HIPAA compliant messaging available, unclear how to get signed and returned documents uploadedHIPAA compliant messaging available, unclear how to get signed and returned documents uploadedPatient is able to search for an Dentulu dentist for emergenciesAll messages and videos are recorded on HIPAA compliant platformYesNo, the service provides consultation and then referral to a participating dentist's officeRefers the patient to a dentist office that is open and can provide necessary treatment NoFree- set up fees are waived.
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HealowYesYes, integrates with eCWPatient can use through app on phone or through patient portal on computer. Easy to use but may struggle if not comfortable with technologyEasy- can zoom in and capture pictures during video. Pictures are then saved in patient’s chartconsent was built into app and portal for patient to agree to terms when first sign inNot allowedquestions pop up for patient to complete before entering virtual visitit alerts the doctor when patient signs in. the patient can’t see if the doc is not there.YesYesNoUnclearNo$2 / visit; cost will not exceed $100 / month through June
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SmileVirtualYesSeems more geared to virtual consult re: esthetic concerns...?Patient uploads a "selfie" to discuss concerns, if patient is unfamiliar with technology this may be difficult to accomplishRelatively yesUnclearNot allowedNoAfter patient uploads photo and CC, dentist is able to return with a recorded video discussing optionsYes on patient endYesNoUnclearNo$399 / month, no start up fees, 6 month commitment
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SmileMateYesMay be helpful in receiving consultation for a patient interested in orthodontics If comfortable with technology, yesDashboard for the provider, can be integrated onto practice website as a patient resource, but not directly into EDRUnclearNot allowed NoYes on patient endYesNoUnclearNoFree until May 31, 2020
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MedPod by Henry ScheinYesYesIf comfortable with technology, yesUnclearWeb based platform, consent as part of the web based processWeb based platform, no indication of ability to upload clinic specific forms and consents to be completed Ability to schedule video consult with providerLive on demand video availableYesYesNoNoNo Fixed Fee – nominal set-up charge + small fee per encounter
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MediciYesHealthcare oriented, not dental specificIf comfortable with technology, yes. NOTE: this plateform offers chat TRANSLATION into 30 different languagesYes, ability to pull patients from specific EHR platforms. NOTE: this platform offers chat TRANSLTION into 30 different languagesConsent built into the applicationUnclear if able to upload and have patient sign practice specific forms and consents UnclearYes, patient and provider can send alerts to one another through the applicationYesYesYesYesYes
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Expert AdviceYesYesIf comfortable with technology, yesDoes not appear to integrate with a EDR, it is run as a seperate softwarePatient is able to upload a photo and subsequent screenshots could taken to add to the patient's EDRYesNoNoNo
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Doxy.MeYes
BAA available for download
Yes. No integration with EDR found. Doxy.Me keeps meeting history as part of platform. Doxy.Me comes in 3 account versions: Free, Professional & Clinic. Features like texting/emailing patient's directly from the platform, including group calls, cannot be accessed from the free version.No plug ins required, only difficulty may be with patients less comfortable with technology. Patients can receive a text directly through platform which is nice; they do not need to be on a computer.Easy. Only trouble is that patients can save the link and keep coming back in and sending messages. The link does not change. And a pin can be set for room access, but it doesn't change unless you update it in the settings, which would need to be daily if you wanted to use a pin to limit patients from coming back in.Unclear how to obtain patient consentHIPAA compliant messaging available, unclear how to get signed and returned documents uploadedcustom waiting room ability e.g., add photos, videos, clinic logoPatients are able to "check in" and "queue" while waiting for provider to be availableHD video and audio capabilities. Photo capture can be taken and downloaded to save with patient recordsYesDoes not apper that you can schedule appointment through platformUnclearNoFree: $0. Professional: $35/month for a single provider with a monthly contract, or $29/month with an annual contract. Clinic: $50/month per provider for the first 5 providers, with a bulk discount for each additional provider. Annual contracts are $42/month per provider.
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FacetimeNoNoRelatively yes provided patient is familiar with the platformYesInform patient this is a third party application and that is is NOT secureNeed to get secured connection for consent NoNone unless calling directly Screenshot capability NoNoNoNoFree
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Facebook MessengerNoNoRelatively yes provided patient is familiar with the platformYesInform patient this is a third party application and that is is NOT secureNeed to get secured connection for consent Non secure messenger, but documents can be sent to patient via CHATShows if patient and provider is onlineScreenshot capability NoNoNoNoFree
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SkypeNoNoRelatively yes provided patient is familiar with the platformYesInform patient this is a third party application and that is is NOT secureNeed to get secured connection for consent Non secure messenger, but documents can be sent to patient via CHATShows if patient and provider is onlineScreenshot capability NoNoNoNoFree
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Google HangoutsNoNoRelatively yes provided patient is familiar with the platformYesInform patient this is a third party application and that is is NOT secureNeed to get secured connection for consent Non secure messenger, but documents can be sent to patient via CHATShows if patient and provider is onlineScreenshot capability NoNoNoNoFree
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Google DuoNoNoRelatively yes provided patient is familiar with the platformYesInform patient this is a third party application and that is is NOT secureNeed to get secured connection for consent Non secure messenger, but documents can be sent to patient via CHATTablet / mobile phone application linked to Google Account and/or phone numberScreenshot capability NoNoNoNoFree
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Resources for patients: (these are not for clinics to implment)
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Your Virtual ConsultYesYesRelatively yes provided patient is familiar with the platformAbility to customize a microsite to help identify potential new patientsNot meant as replacement for a dental exam. It is a platform to connect patinets with dentists.No provider specific forms / consents available. Meant as a patient resource, not for clinic implementation for crisis teledentistry Patient is able to write a message to a potential dentist, but no apparent specific questionaire or customizable questionaire Provider receives "alerts" on potenital new leads for new patients Patient's upload photos as part of serviceYesNoConnects the patient with a dental provider, but the dentist cannot refer to another dentistUnsure Free during COVID Crisis
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The TeledentistsYesYesRelatively yes provided patient is familiar with the platformRelatively yesNot meant as replacement for a dental exam. It is a platform to connect patinets with dentists.No provider specific forms / consents available. Meant as a patient resource, not for clinic implementation for crisis teledentistry NoAlerts provider of potential new patients Yes on patient endUnclearUnclearNoNo
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