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Platform NameHIPAA CompliantDental oriented Electronic Dental Record (EDR) availableMobile application availablePatient experience -- easy/fool proof?Provider experience -- easy/fool proof?ConsentForms / signaturesAbility to share documents with patients prior to appointments including intake questionaires Patient - provider alertsPhoto capturePatient portal for secure asynchronous communicationVideoconference appointment schedulingReferral capabilites and referral managementAbility to charge and collect payment or coverage information
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MouthwatchYesYesYes, complete list of available external platformsYesRelatively easy, but if patient is not comfortable with technology they may struggleYes, able to change quality of image
Good internet connection is key
Upload documents into patient record on Teledent
Recommend inclusion that patient should have in person follow up at later date
HIPAA compliant text through patient portal and share documents for patient download/sign and returnHIPAA compliant text through patient portal and share documents for patient download/sign and returnPatient can send message to alert provider they are ready
Unable to alert patient if provider is away from desktop
Yes and screenshot availableYesNoNoNo
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The TeledentistsYesYesUtilizes own platformRelatively yes provided patient is familiar with the platformRelatively yesNot meant as replacement for a dental exam. It is a platform to connect patients with dentists.UnclearNoAlerts provider of potential new patients Yes on patient endUnclearUnclearNoNoUnclear
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Teledentix CommunicatorYesYesUtilizes own EDR systemYesWeb-based and Android or iOS appYesYesYesYesYes, virtual waiting roomYes and screenshot availableYesYesYesYes
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Teledentix Basic - for secure videoconferencing only, no EDRYesYesUtilizes own EDR systemYesWeb-based and Android or iOS appYesNoNoNoNoNoNoNoNoNo
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ZoomYes, if using appropriate BAANoNoYesRelatively easy, but if patient is not comfortable with technology they may struggleImages not always crystal clear if patient does not have good internet connectionUpload documents into patient record in EDR/EHR.
Recommend inclusion that patient should have in person follow up at later date
N/AN/AProvider can create a Zoom meeting when ready for patient and invite to joinRecord live video available, possible screenshotNoYesNoNo
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DoximityYesHealthcare oriented, not dental specificNo, but integrates with MEDITECH for electronic medical records (EMR)YesRelatively easy, but if patient is not comfortable with technology they may struggleYes, able to change quality of image
Good internet connection is key
Separate upload documents into patient record in EDR/EHR.
Recommend inclusion that patient should have in person follow up at later date
HIPAA compliant messaging available, unclear how to get signed and returned documents uploadedHIPAA compliant messaging available, unclear how to get signed and returned documents uploadedProvider is able to contact the patientAble to review previous messages sent through the applicationNoNoNoNo
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DentuluYesYesUtilizes own EDR systemYesRequires download of specific app.
Relatively easy, but if patient is not comfortable with technology they may struggle
Requires download of specific appSeparate upload documents into patient record in EDR/EHR.
Recommend inclusion that patient should have in person follow up at later date
HIPAA compliant messaging available, unclear how to get signed and returned documents uploadedHIPAA compliant messaging available, unclear how to get signed and returned documents uploadedPatient is able to search for an Dentulu dentist for emergenciesAll messages and videos are recorded on HIPAA compliant platformYesNo, the service provides consultation and then referral to a participating dentist's officeRefers the patient to a dentist office that is open and can provide necessary treatment No
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HealowYesHealthcare oriented, not dental specificIntegrates with eClinicalWorks UnclearPatient can use through app on phone or through patient portal on computer. Easy to use but may struggle if not comfortable with technologyEasy- can zoom in and capture pictures during video. Pictures are then saved in patient’s chartConsent is built into app and portal for patient to agree to terms when they first sign inN/AQuestions pop up for patient to complete before entering virtual visitProgram alerts the doctor when patient signs in, but the patient can’t see if the doctor is not there.YesYesNoUnclearNo
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GoodCheckupYesYesNoYesRequires download of specific app.
Relatively easy, but if patient is not comfortable with technology they may struggle
Requires download of specific app, otherwise user friendlyConsent is built into app and portal for patient to agree to terms when they first sign inN/AN/AYes, alerts sent to both provider and patient when a new message is receivedYesYesYesNoYes
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SmileVirtualYesYesNoYesPatient uploads a "selfie" to discuss concerns, if patient is unfamiliar with technology this may be difficult to accomplishRelatively, yesUnclearNoNoAfter patient uploads photo and chief complaint, the dentist is able to return with a recorded video discussing optionsYes on patient endYesNoUnclearNo
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SmileMateYesYesNoYesIf comfortable with technology, yesDashboard for the provider, can be integrated onto practice website as a patient resource, but not directly into EDRUnclearNot allowed NoYesYes, on patient end.YesNoUnclearNo
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MedPod by Henry ScheinYesHealthcare oriented, not dental specificNoUnclearIf comfortable with technology, yesMixed reviewsWeb based platform, consent as part of the web based processWeb based platform, no indication of ability to upload clinic specific forms and consents to be completed UnclearAbility to schedule video consult with providerLive on demand video availableYesYesNoNo
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MediciYesHealthcare oriented, not dental specificYes, but unclear which platforms are available for integrationYesIf comfortable with technology, yes. NOTE: this platform offers chat TRANSLATION into 30 different languagesYes, ability to pull patients from certain EHR platforms. Consent built into the applicationUnclear if able to upload and have patient sign practice specific forms and consents UnclearYes, patient and provider can send alerts to one another through the applicationYesYesYesYesYes
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Doxy.MeYes, if using appropriate BAAHealthcare oriented, not dental specificYes, but unclear which platforms are available for integrationYesNo plug ins required, only difficulty may be with patients less comfortable with technology.Easy. Only trouble is that patients can save the link and keep coming back in and sending messages. The link does not change. And a pin can be set for room access, but it doesn't change unless you update it in the settings, which would need to be daily if you wanted to use a pin to limit patients from coming back in.Unclear how to obtain patient consentHIPAA compliant messaging available, unclear how to get signed and returned documents uploadedCustom waiting room ability e.g., add photos, videos, clinic logoPatients are able to "check in" and "queue" while waiting for provider to be availableHD video and audio capabilities. Photo capture can be taken and downloaded to save with patient recordsYesYesUnclearNo
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FacetimeNoNoRelatively yes provided patient is familiar with the platformYesInform patient this is a third party application and that is is NOT secureNeed to get secured connection for consent NoNone unless calling directly Screenshot capability NoNoNoNo
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Facebook MessengerNoNoRelatively yes provided patient is familiar with the platformYesInform patient this is a third party application and that is is NOT secureNeed to get secured connection for consent Non secure messenger, but documents can be sent to patient via CHATShows if patient and provider is onlineScreenshot capability NoNoNoNo
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SkypeNoNoRelatively yes provided patient is familiar with the platformYesInform patient this is a third party application and that is is NOT secureNeed to get secured connection for consent Non secure messenger, but documents can be sent to patient via CHATShows if patient and provider is onlineScreenshot capability NoNoNoNo
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Google HangoutsNoNoRelatively yes provided patient is familiar with the platformYesInform patient this is a third party application and that is is NOT secureNeed to get secured connection for consent Non secure messenger, but documents can be sent to patient via CHATShows if patient and provider is onlineScreenshot capability NoNoNoNo
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Google DuoNoNoRelatively yes provided patient is familiar with the platformYesInform patient this is a third party application and that is is NOT secureNeed to get secured connection for consent Non secure messenger, but documents can be sent to patient via CHATTablet / mobile phone application linked to Google Account and/or phone numberScreenshot capability NoNoNoNo
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