City of Houston FY2022 Budget Data

	A	B	C	D	F	H	I	J	K	L	M	N
1	Measure	Department	Select	Division	Division Description	FY2020	FY2015	FY2020 Value	Improvement Direction	Change	Keywords	Definition

2	All Units EMS Call Type Response Time	Fire Department		Emergency Response	Provides continuous firefighting and first responder emergency medical services, responds to hazardous materials and aircraft rescue incidents, provides immediate treatment to those in need of urgent medical care, prepares new recruits to be entry-level fire fighters, and manages department resources.	7:04	9.17	7.066666667	Decrease	Improved	ems call response time
3	All Units Fire Call Type Response Time	Fire Department		Emergency Response	Provides continuous firefighting and first responder emergency medical services, responds to hazardous materials and aircraft rescue incidents, provides immediate treatment to those in need of urgent medical care, prepares new recruits to be entry-level fire fighters, and manages department resources.	6:38	9.4	6.633333333	Decrease	Improved	fire call response time
4	All Units Total HFD Response Time	Fire Department		Emergency Response	Provides continuous firefighting and first responder emergency medical services, responds to hazardous materials and aircraft rescue incidents, provides immediate treatment to those in need of urgent medical care, prepares new recruits to be entry-level fire fighters, and manages department resources.	7:01	9.2	7.016666667	Decrease	Improved	fire hfd response time
5	Arson Clearance Rate	Fire Department		Emergency Response	Provides continuous firefighting and first responder emergency medical services, responds to hazardous materials and aircraft rescue incidents, provides immediate treatment to those in need of urgent medical care, prepares new recruits to be entry-level fire fighters, and manages department resources.	25%	#N/A		Increase	#N/A	arson clearance
6	Cadets In Training	Fire Department		Administration/Support	This command coordinates activities of the HFD Distribution Center and the HFD Member Support group as well as serving as the liason to Classified Recruiting and Testing. HFD's office of Emergency Communication (Dispatch) is also located in this command.	156	131		Neutral		cadets
7	Classified Attrition	Fire Department		Administration/Support	This command coordinates activities of the HFD Distribution Center and the HFD Member Support group as well as serving as the liason to Classified Recruiting and Testing. HFD's office of Emergency Communication (Dispatch) is also located in this command.	247	146		Decrease	Improved	attrition
8	First Unit EMS Call Type Response Time	Fire Department		Emergency Response	Provides continuous firefighting and first responder emergency medical services, responds to hazardous materials and aircraft rescue incidents, provides immediate treatment to those in need of urgent medical care, prepares new recruits to be entry-level fire fighters, and manages department resources.	8:16	7.25	8.266666667	Decrease	Improved	ems call response time first unit
9	First Unit Fire Call Type Response Time	Fire Department		Emergency Response	Provides continuous firefighting and first responder emergency medical services, responds to hazardous materials and aircraft rescue incidents, provides immediate treatment to those in need of urgent medical care, prepares new recruits to be entry-level fire fighters, and manages department resources.	7:02	7.28	7.033333333	Decrease	Improved	fire call response time first unit	Measures the average response time in minutes from the time an incident address is verified in the CAD system until the first fire unit dispatched arrives on scene.
10	First Unit Total HFD Response Time	Fire Department		Emergency Response	Provides continuous firefighting and first responder emergency medical services, responds to hazardous materials and aircraft rescue incidents, provides immediate treatment to those in need of urgent medical care, prepares new recruits to be entry-level fire fighters, and manages department resources.	8:12	7.26	8.2	Decrease	Improved	first unit fire response time
11	Total EMS Incidents	Fire Department	x	Emergency Response	Provides continuous firefighting and first responder emergency medical services, responds to hazardous materials and aircraft rescue incidents, provides immediate treatment to those in need of urgent medical care, prepares new recruits to be entry-level fire fighters, and manages department resources.	302,886	285,279		Neutral		fire ems incidents
12	Total EMS Responses	Fire Department		Emergency Response	Provides continuous firefighting and first responder emergency medical services, responds to hazardous materials and aircraft rescue incidents, provides immediate treatment to those in need of urgent medical care, prepares new recruits to be entry-level fire fighters, and manages department resources.	351,294	352,178		Neutral		fire ems responses
13	Total Fire Incidents	Fire Department	x	Emergency Response	Provides continuous firefighting and first responder emergency medical services, responds to hazardous materials and aircraft rescue incidents, provides immediate treatment to those in need of urgent medical care, prepares new recruits to be entry-level fire fighters, and manages department resources.	44,523	42,141		Neutral		fire incidents
14	Total Fire Responses	Fire Department		Emergency Response	Provides continuous firefighting and first responder emergency medical services, responds to hazardous materials and aircraft rescue incidents, provides immediate treatment to those in need of urgent medical care, prepares new recruits to be entry-level fire fighters, and manages department resources.	263,619	23,442		Neutral		fire responses
15	Total HFD Responses	Fire Department		Emergency Response	Provides continuous firefighting and first responder emergency medical services, responds to hazardous materials and aircraft rescue incidents, provides immediate treatment to those in need of urgent medical care, prepares new recruits to be entry-level fire fighters, and manages department resources.	614,913	54,109		Neutral		fire responses
16	Total Inspection Activities	Fire Department		Prevention	The Command will organize, support and coordinate the activities of Life Safety Bureau, Fire Investigation, Strategic Planning, Accreditation, Grant Management and City Council Liaison.	34,582	#N/A		Increase	#N/A	fire inspections
19	Average Defendant Wait Time: Trial by Judge (minutes)	Municipal Courts Department	x	Judicial Operations	Provides staffing, supplies and services related to Judicial Operations. Oversight of dockets including Arraignment, Trials, Jail, Impact, Homeless, Veterans, Safe Harbor, Prostitution Diversion, the Teen Court Program and Annex court services. Oversight of Parking/Ordinance violations and jury operations. Provides expanded magistrate services to law enforcement and mandated court services. Oversight of fee-based wedding service.	25.4	26		Decrease	Improved	defendant wait time judge trial time
20	Average Defendant Wait Time: Trial by Jury (hours)	Municipal Courts Department		Judicial Operations	Provides staffing, supplies and services related to Judicial Operations. Oversight of dockets including Arraignment, Trials, Jail, Impact, Homeless, Veterans, Safe Harbor, Prostitution Diversion, the Teen Court Program and Annex court services. Oversight of Parking/Ordinance violations and jury operations. Provides expanded magistrate services to law enforcement and mandated court services. Oversight of fee-based wedding service.	1.2	2.03		Decrease	Improved	defendant wait time jury trial time
21	Average Warrant Verification Time (minutes)	Municipal Courts Department		Court Operations	Provides staffing, supplies and services related to pre-court services (data entry, scanning, affiant and quality control), courtroom docket support services at all court locations, and post-court services (warrant verification, appellate and bond administration). Oversight of criminal record expungement request processing, act as agents accepting passport applications, and ensuring compliance with record retention policies.	1.5	3		Decrease	Improved	warrant verification time
22	Customer Satisfaction Rating	Municipal Courts Department		Cash Management Svcs	#N/A	94%	87%		Increase	Improved	customer satisfaction
23	Deferred Payment Compliance	Municipal Courts Department		Collections and Compliance	Provides staffing, supplies and services related to collections and compliance. Oversight of collections including One Call Solution Center and the Collections Master Agreement contract (three external collections vendors), internal/external reporting/audit compliance, policy development/compliance, and the Deferred Payment Program that provides assistance for compliance of court orders through payment plans or alternative methods.	#N/A	#N/A		Increase	#N/A	payment compliance
24	Deferred Payment Program Revenue	Municipal Courts Department		Collections and Compliance	Provides staffing, supplies and services related to collections and compliance. Oversight of collections including One Call Solution Center and the Collections Master Agreement contract (three external collections vendors), internal/external reporting/audit compliance, policy development/compliance, and the Deferred Payment Program that provides assistance for compliance of court orders through payment plans or alternative methods.	$518,555	#N/A		Decrease	#VALUE!	payment revenue
25	In-House Collection Revenue	Municipal Courts Department		Collections and Compliance	Provides staffing, supplies and services related to collections and compliance. Oversight of collections including One Call Solution Center and the Collections Master Agreement contract (three external collections vendors), internal/external reporting/audit compliance, policy development/compliance, and the Deferred Payment Program that provides assistance for compliance of court orders through payment plans or alternative methods.	$1.5M	$1.7M		Decrease	#VALUE!	collection revenue
26	Overall Cases Disposed to Cases Filed Ratio	Municipal Courts Department	x	Judicial Operations	Provides staffing, supplies and services related to Judicial Operations. Oversight of dockets including Arraignment, Trials, Jail, Impact, Homeless, Veterans, Safe Harbor, Prostitution Diversion, the Teen Court Program and Annex court services. Oversight of Parking/Ordinance violations and jury operations. Provides expanded magistrate services to law enforcement and mandated court services. Oversight of fee-based wedding service.	89%	125%		Increase	Improved	cases filed disposed
27	Overall Juror Yield	Municipal Courts Department		Judicial Operations	Provides staffing, supplies and services related to Judicial Operations. Oversight of dockets including Arraignment, Trials, Jail, Impact, Homeless, Veterans, Safe Harbor, Prostitution Diversion, the Teen Court Program and Annex court services. Oversight of Parking/Ordinance violations and jury operations. Provides expanded magistrate services to law enforcement and mandated court services. Oversight of fee-based wedding service.	26%	26%		Neutral		juror jurors
28	Quality Control Review of Cases	Municipal Courts Department		Court Operations	Provides staffing, supplies and services related to pre-court services (data entry, scanning, affiant and quality control), courtroom docket support services at all court locations, and post-court services (warrant verification, appellate and bond administration). Oversight of criminal record expungement request processing, act as agents accepting passport applications, and ensuring compliance with record retention policies.	93%	63%		Increase	Improved	quality control cases
29	Quality Control Review of Transactions	Municipal Courts Department		Court Operations	Provides staffing, supplies and services related to pre-court services (data entry, scanning, affiant and quality control), courtroom docket support services at all court locations, and post-court services (warrant verification, appellate and bond administration). Oversight of criminal record expungement request processing, act as agents accepting passport applications, and ensuring compliance with record retention policies.	86%	63%		Increase	Improved	quality control transactions
32	Classified Attrition	Police Department		Chiefs Command	Provides management oversight, and support to Field & Support Operations and Investigative & Special Operations, to include strategic operations in furtherance of the department's mission of enhancing the quality of life in the city. This Command consists of the Office of the Chief of Police, Executive Chief, Budget & Finance, Legal Services, and Internal Affairs.	254	226		Decrease	Improved	attrition
33	Classified Overtime FTEs	Police Department		Chiefs Command	Provides management oversight, and support to Field & Support Operations and Investigative & Special Operations, to include strategic operations in furtherance of the department's mission of enhancing the quality of life in the city. This Command consists of the Office of the Chief of Police, Executive Chief, Budget & Finance, Legal Services, and Internal Affairs.	151.1	116.2		Decrease	Improved	full time employees fte overtime officers
34	External Citizen Complaints (2% reduction)	Police Department		Field & Support Operations	Responsible for management and oversight of calls-for-service citywide, primary investigations, traffic enforcement, crime analysis, public affairs, to include Command Center overwatch to maintain a high degree of police presence and visibility for the prevention and reduction of crime.	236	#N/A		Decrease	#N/A	citizen complaints reduction
35	NIBRS Group A Crime Rate (5% reduction)	Police Department	x	Field & Support Operations	Responsible for management and oversight of calls-for-service citywide, primary investigations, traffic enforcement, crime analysis, public affairs, to include Command Center overwatch to maintain a high degree of police presence and visibility for the prevention and reduction of crime.	9,794	#N/A		Decrease	#N/A	group a nibrs crime rate reduction reduce
36	Priority 1 Average Response Time (minutes)	Police Department		Field & Support Operations	Responsible for management and oversight of calls-for-service citywide, primary investigations, traffic enforcement, crime analysis, public affairs, to include Command Center overwatch to maintain a high degree of police presence and visibility for the prevention and reduction of crime.	5.69	5		Decrease	Improved	response time priority one 1
37	Priority 1 Calls Responded to within 6 Minutes	Police Department		Field & Support Operations	Responsible for management and oversight of calls-for-service citywide, primary investigations, traffic enforcement, crime analysis, public affairs, to include Command Center overwatch to maintain a high degree of police presence and visibility for the prevention and reduction of crime.	65.35%	#N/A		Increase	#N/A	response time priority one 1 minutes	Measures the percent of police Priority 1 (highest priority) calls responded to within the 6 minute target from dispatch received to first police unit on the scene.
38	Priority 2 Average Response Time (minutes)	Police Department		Field & Support Operations	Responsible for management and oversight of calls-for-service citywide, primary investigations, traffic enforcement, crime analysis, public affairs, to include Command Center overwatch to maintain a high degree of police presence and visibility for the prevention and reduction of crime.	10.42	9.7		Decrease	Improved	response time priority two 2 minutes	Measures the average response time from dispatch received to first police unit on the scene for all Priority 2 (second highest priority) calls.
39	Total Dispatched Calls	Police Department	x	Field & Support Operations	Responsible for management and oversight of calls-for-service citywide, primary investigations, traffic enforcement, crime analysis, public affairs, to include Command Center overwatch to maintain a high degree of police presence and visibility for the prevention and reduction of crime.	1,083,549	1,126,957		Decrease	Improved	dispatched calls
40	Traffic Fatalities	Police Department		Field & Support Operations	Responsible for management and oversight of calls-for-service citywide, primary investigations, traffic enforcement, crime analysis, public affairs, to include Command Center overwatch to maintain a high degree of police presence and visibility for the prevention and reduction of crime.	246	213		Decrease	Improved	traffic accidents fatalities
43	Building Operations Work Orders Completed	General Services	x	Design & Construction	Provides Capital Improvement Project planning; manages the design and construction of City facilities for all departments except HAS. Facilitates tenant improvements; manages construction and coordinates moves. Tracks, monitors, and manages environmental contracts and civic art. Administration, provides in-house planning and design services, and construction project management.	2,759	4,106		Increase	Improved	work orders building repair operations maintenance
44	Card Access Changes Processed	General Services		Security Management	Manages physical security of all City facilities which include closed circuit TV, access control, and intrusion alarm systems. Manages citywide security contract; investigates City lost and stolen assets and processes over 45,000 access requests annually.	13,167	39,502		Increase	Improved	card access process
45	City Identification Badges Processed	General Services		Security Management	Manages physical security of all City facilities which include closed circuit TV, access control, and intrusion alarm systems. Manages citywide security contract; investigates City lost and stolen assets and processes over 45,000 access requests annually.	10,925	10,933		Increase	Improved	city identification badges id
46	Environmental Projects Completed	General Services	x	Property Management	Provides operational services to Police, Fire, Health, Library, Administrative & Regulatory Affairs and Municipal Courts properties. Services include, but are not limited to: janitorial, land and ground maintenance, pest control, alarm monitoring, and environmental remediation services.	296	281		Increase	Improved	environment nature environmental projects weather climate change
47	Special Events Requiring Security Staffing	General Services		Security Management	Manages physical security of all City facilities which include closed circuit TV, access control, and intrusion alarm systems. Manages citywide security contract; investigates City lost and stolen assets and processes over 45,000 access requests annually.	78	91		Increase	Improved	security
50	Value of Real Estate Actions Recorded for the Joint Referral Committee	Houston Public Works		Capital Projects	Manages matters pertaining to the abandonment, 6.9 sale, and/or exchange of streets, alleys, or easements. Manages matters pertaining to granting of building encroachments into streets and alleys.	$10.8M	$5.0M		Increase	#VALUE!	real estate value
53	Applications Reviewed: Annual Major Thoroughfare and Freeway Plan Amendments	Planning & Development		Comm & Reg Planning	#N/A	1	#N/A		Neutral		thoroughfare freeway plan amendments applications reviewed
54	Applications Reviewed: Special Lot Size/Building Line and Prohibited Yard Parking	Planning & Development		Comm & Reg Planning	#N/A	30	#N/A		Neutral		special lot size building line yard parking applications reviewed
55	Lots Protected by Special Minimum Lot Size, Building Line and Prohibited Yard Parking Programs	Planning & Development		Comm & Reg Planning	#N/A	958	#N/A		Neutral		minimum lot size building line prohibited yard parking programs
56	Number of Public Contacts for Transportation Planning Efforts	Planning & Development		Transp Planning	#N/A	#N/A	#N/A		Increase	#N/A	public contracts transportation planning driving transport
57	Number of Small Area Plans (Mobility Studies, Livable Center Studies, etc.) Coordinated	Planning & Development		Comm & Reg Planning	#N/A	1	#N/A		Increase	#VALUE!	small area plans mobility livable center
60	Residential Units Serviced	Solid Waste Management	x	Administration	Provides the repository for central costs that are direct costs to all of the department's operations and to provide management leadership and administrative support to the entire department.	390,512	377,610		Increase	Improved	trash collection pickup house neighborhood waste garbage
61	Tons Collected	Solid Waste Management	x	Administration	Provides the repository for central costs that are direct costs to all of the department's operations and to provide management leadership and administrative support to the entire department.	768,940	628,978		Neutral		trash collection pickup house neighborhood waste garbage tons
62	Total Diversion Rate	Solid Waste Management		Administration	Provides the repository for central costs that are direct costs to all of the department's operations and to provide management leadership and administrative support to the entire department.	28%	30%		Increase	Improved	trash diversion
66	Air Quality Inspections within 24 Hours of Complaint	Houston Health Department		Environmental Health	The Environmental Health Division consists of the Bureau of Pollution Control and Prevention (BPCP), Bureau of Consumer Health Services (BCHS), and Bureau of Community and Children's Environmental Health (BCCEH).	99%	100%		Increase	Improved	air quality inspection complaint clean environment
67	Air, Water and Waste Investigations	Houston Health Department	x	Environmental Health	The Environmental Health Division consists of the Bureau of Pollution Control and Prevention (BPCP), Bureau of Consumer Health Services (BCHS), and Bureau of Community and Children's Environmental Health (BCCEH).	2,465	3,144		Neutral		air water waste investigation trash complaint investigate clean environment
68	Clean Rivers Sites Monitored	Houston Health Department		Environmental Health	The Environmental Health Division consists of the Bureau of Pollution Control and Prevention (BPCP), Bureau of Consumer Health Services (BCHS), and Bureau of Community and Children's Environmental Health (BCCEH).	907	1,240		Neutral		clean river rivers sites monitoring environment
69	Clients with a Medical Home (Healthy Families)	Houston Health Department		Children & Family Services	Children & Family Services promotes good maternal and child health through nutrional support and education with Women, Infants, and Children (WIC). The Healthy Families Healthy Futures program educates families and provides assistance to decrease infant mortality.	99%	99%		Increase	Improved	medical home healthy family families
70	Emergency Preparedness/BT/SW Tests Performed	Houston Health Department		Community Health Services	Community Health Services provides public health, clinical, and social support services to enhance the health and well-being of individuals through a network of Houston area health centers and multi-service centers. Assists with oral health and preventive dental services for at-risk Houston children. Key components include HIV/STD prevention, TB Control, and Immunizations.	#N/A	#N/A		Increase	#N/A	emergency preparedness tests
71	Family Planning Clinic Encounters	Houston Health Department		Community Health Services	Community Health Services provides public health, clinical, and social support services to enhance the health and well-being of individuals through a network of Houston area health centers and multi-service centers. Assists with oral health and preventive dental services for at-risk Houston children. Key components include HIV/STD prevention, TB Control, and Immunizations.	7,244	8,453		Increase	Improved	family planning clinic encounter visit
72	Food Establishment Complaints	Houston Health Department		Environmental Health	The Environmental Health Division consists of the Bureau of Pollution Control and Prevention (BPCP), Bureau of Consumer Health Services (BCHS), and Bureau of Community and Children's Environmental Health (BCCEH).	3,186	2,365		Decrease	Improved	food complaint complaints health inspector inspection clean restaurant restaurants
73	Food Facility Inspections	Houston Health Department		Environmental Health	The Environmental Health Division consists of the Bureau of Pollution Control and Prevention (BPCP), Bureau of Consumer Health Services (BCHS), and Bureau of Community and Children's Environmental Health (BCCEH).	39,050	33,943		Increase	Improved	food complaint complaints health inspector inspection clean restaurant restaurants
74	Food Facility Inspections Completed On Time	Houston Health Department		Environmental Health	The Environmental Health Division consists of the Bureau of Pollution Control and Prevention (BPCP), Bureau of Consumer Health Services (BCHS), and Bureau of Community and Children's Environmental Health (BCCEH).	99%	100%		Increase	Improved	food complaint complaints health inspector inspection clean restaurant restaurants
75	Home Delivery and Congregate Meals Served	Houston Health Department	x	Human Services	Human Services promotes the well-being and quality of life for seniors and adolescents. This division includes aging and injury prevention activities that provides individual and population based services for Houstonians across the age life-span. Activities and services provided include adolescent health and youth development and services for seniors.	1,466,609	1,384,861		Increase	Improved	home delivery congregate meals served visit
76	Laboratory Test Performed	Houston Health Department		Surveillance & Pub Hlth Prep	#N/A	561,843	309,097		Neutral		tests performed lab laboratory public health
77	Priority Disease Investigations Initiated within 24 Hours of Receipt	Houston Health Department		Surveillance & Pub Hlth Prep	#N/A	99%	100%		Increase	Improved	disease investigation investigate public health
78	Safety Net Dental Encounters	Houston Health Department		Community Health Services	Community Health Services provides public health, clinical, and social support services to enhance the health and well-being of individuals through a network of Houston area health centers and multi-service centers. Assists with oral health and preventive dental services for at-risk Houston children. Key components include HIV/STD prevention, TB Control, and Immunizations.	6,703	8,591		Increase	Improved	dental encounter health dentist tooth teeth
79	STD Clinic Encounters	Houston Health Department		Community Health Services	Community Health Services provides public health, clinical, and social support services to enhance the health and well-being of individuals through a network of Houston area health centers and multi-service centers. Assists with oral health and preventive dental services for at-risk Houston children. Key components include HIV/STD prevention, TB Control, and Immunizations.	15,963	17,407		Increase	Improved	std sex sexually transmitted disease infection sti clinic
80	Student Vision Program Participants	Houston Health Department		Community Health Services	Community Health Services provides public health, clinical, and social support services to enhance the health and well-being of individuals through a network of Houston area health centers and multi-service centers. Assists with oral health and preventive dental services for at-risk Houston children. Key components include HIV/STD prevention, TB Control, and Immunizations.	12,703	8,990		Increase	Improved	vision student vision eyesight participants
83	Open Job Labs - In-depth Assistance Sessions	Library		Customer Experience	Provide free access to print/digital materials, information, technology and space for community engagement at 44 locations across the city; technology and computers to underserved communities and schools through outreach mobile units; programs addressing literacy, workforce development, technology instruction and student success; passport services at 5 locations, notary services at 16 locations, and Afterschool Zone programs at 18 locations.	5,773	4,975		Increase	Improved	open job employment lab assistance employee
84	Total Attendance by Outside Meeting Groups	Library		Spaces	The SPACES Division is responsible for all of the elements; from Design, Construction, Branding , Security and Art, to Furniture , Fixtures , and Equipment, necessary to ensure that every Houston Public Library SPACE is optimized and ready to help link people to the world.	93,899	94,227		Increase	Improved	library attendance visitors meeting groups community
85	Total Circulation of Library Materials	Library		Library Material Services	Acquires and catalogs all new books, journals and other library materials. Processes materials for use by borrowers . Provides inventory control of library materials for all branches. Sorts and distributes mail. Maintains library borrower database.	4,977,834	#N/A		Increase	#N/A	library materials books reading
86	Total Computer Users	Library		Digital Strategies	Provides technology access and supports for all library public services. Desktop computers, laptops, tablets , network, wifi, scanners, printers, hotspots, website, mobile app. Online catalog, book and materials check-out system, customer accounts and records, technology makerspace, multi-media, audio and video recording studios, 3D scanning and printing technologies .	628,541	1,139,527		Increase	Improved	computer users library online
87	Total In-house Library Visits	Library	x	Customer Experience	Provide free access to print/digital materials, information, technology and space for community engagement at 44 locations across the city; technology and computers to underserved communities and schools through outreach mobile units; programs addressing literacy, workforce development, technology instruction and student success; passport services at 5 locations, notary services at 16 locations, and Afterschool Zone programs at 18 locations.	3,048,845	3,911,932		Increase	Improved	library visitors in person in house visit books reading
88	Total Outside School-Hours Support	Library		Customer Experience	Provide free access to print/digital materials, information, technology and space for community engagement at 44 locations across the city; technology and computers to underserved communities and schools through outreach mobile units; programs addressing literacy, workforce development, technology instruction and student success; passport services at 5 locations, notary services at 16 locations, and Afterschool Zone programs at 18 locations.	230,317	#N/A		Increase	#N/A	school support after school hours student library
89	Total Program Attendance	Library		Community Edu & Com	#N/A	346,029	331,687		Increase	Improved	program attendance library reading
90	Total Registered Borrowers	Library	x	Library Material Services	Acquires and catalogs all new books, journals and other library materials. Processes materials for use by borrowers . Provides inventory control of library materials for all branches. Sorts and distributes mail. Maintains library borrower database.	1,388,950	#N/A		Increase	#N/A	book borrowing renting check out library card
91	Total Virtual Visits	Library		Digital Strategies	Provides technology access and supports for all library public services. Desktop computers, laptops, tablets , network, wifi, scanners, printers, hotspots, website, mobile app. Online catalog, book and materials check-out system, customer accounts and records, technology makerspace, multi-media, audio and video recording studios, 3D scanning and printing technologies .	0	#N/A		Increase	#N/A	virtual visits
92	Total WiFi Sessions	Library		Digital Strategies	Provides technology access and supports for all library public services. Desktop computers, laptops, tablets , network, wifi, scanners, printers, hotspots, website, mobile app. Online catalog, book and materials check-out system, customer accounts and records, technology makerspace, multi-media, audio and video recording studios, 3D scanning and printing technologies .	52,222,749	2,811,029		Increase	Improved	wifi session online internet library digital computer
93	Total Workforce Literacy Classes	Library		Customer Experience	Provide free access to print/digital materials, information, technology and space for community engagement at 44 locations across the city; technology and computers to underserved communities and schools through outreach mobile units; programs addressing literacy, workforce development, technology instruction and student success; passport services at 5 locations, notary services at 16 locations, and Afterschool Zone programs at 18 locations.	24,609	22,415		Increase	Improved	workforce literacy employment employment
96	Average Daily Inspections	Department of Neighborhoods		Code Enforcement	Enforces City codes pertaining to dangerous buildings, weeded lots, junked motor vehicles, and unlawfully placed signs upon the City's right-of-way. Responds to emergencies caused by natural disaster. Provides timely and effective customer service to the public .	225	343		Neutral		inspections code enforcement
97	Average Days from Request to Initial Inspection	Department of Neighborhoods		Code Enforcement	Enforces City codes pertaining to dangerous buildings, weeded lots, junked motor vehicles, and unlawfully placed signs upon the City's right-of-way. Responds to emergencies caused by natural disaster. Provides timely and effective customer service to the public .	16	18		Decrease	Improved	request response time inspection code enforcement
98	Dangerous Buildings Demolished	Department of Neighborhoods		Code Enforcement	Enforces City codes pertaining to dangerous buildings, weeded lots, junked motor vehicles, and unlawfully placed signs upon the City's right-of-way. Responds to emergencies caused by natural disaster. Provides timely and effective customer service to the public .	167	553		Neutral		buildings demolished danger removal dangeous	Measures the number of dangerous buildings demolitions and cleanups (including collapsed structures) through enforced abatement by the City.
99	Dangerous Buildings Secured/Make Safe	Department of Neighborhoods	x	Code Enforcement	Enforces City codes pertaining to dangerous buildings, weeded lots, junked motor vehicles, and unlawfully placed signs upon the City's right-of-way. Responds to emergencies caused by natural disaster. Provides timely and effective customer service to the public .	1,038	808		Neutral		made safe make dangeous buildings security secure	Measures the number of dangerous buildings secured thru enforced abatement by the City.
100	Junk Motor Vehicles Resolved	Department of Neighborhoods		Code Enforcement	Enforces City codes pertaining to dangerous buildings, weeded lots, junked motor vehicles, and unlawfully placed signs upon the City's right-of-way. Responds to emergencies caused by natural disaster. Provides timely and effective customer service to the public .	3,025	#N/A		Neutral		junk motor vehicles scrap yard scrapyard parts
101	Percent of Anti-Gang Program Youth Who Completed Program Services	Department of Neighborhoods		Youth & Family Services	The division develops and implements programs that serve youth, families, and communities through direct services, volunteer initiatives, collaboration, outreach, education, and policy development.	86%	#N/A		Increase	#VALUE!	anti gang anti-gang youth kids children programming crime
102	Percent of Anti-Gang Program Youth Who Reoffend	Department of Neighborhoods		Youth & Family Services	The division develops and implements programs that serve youth, families, and communities through direct services, volunteer initiatives, collaboration, outreach, education, and policy development.	6%	#N/A		Decrease	#VALUE!	anti gang anti-gang youth kids children programming crime reoffend recidivism	Measures the percentage of youth who were offenders upon entering the program who were re-arrested and/or referred to juvenile/criminal court for a new offense while active in Mayor's Anti-Gang Office program.
103	Rate of Voluntary Compliance (as % of closed projects)	Department of Neighborhoods		Code Enforcement	Enforces City codes pertaining to dangerous buildings, weeded lots, junked motor vehicles, and unlawfully placed signs upon the City's right-of-way. Responds to emergencies caused by natural disaster. Provides timely and effective customer service to the public .	84%	72%		Increase	Improved	compliance neighborhoods code enforcement
104	Weeded Lots Cut	Department of Neighborhoods		Code Enforcement	Enforces City codes pertaining to dangerous buildings, weeded lots, junked motor vehicles, and unlawfully placed signs upon the City's right-of-way. Responds to emergencies caused by natural disaster. Provides timely and effective customer service to the public .	21,008	11,657		Increase	Improved	weeded lots cut lawns lawn mow mowed
105	Youth Served Through Anti-Gang Programs	Department of Neighborhoods	x	Youth & Family Services	The division develops and implements programs that serve youth, families, and communities through direct services, volunteer initiatives, collaboration, outreach, education, and policy development.	6,856	6,014		Increase	Improved	anti gang anti-gang youth kids children programming crime reoffend recidivism
108	Aquatics Participants	Parks and Recreation	x	Recreation and Wellness	Oversees the operation and programming of the department's Adaptive Recreation Center, N. Wayside Sports Facility, and Lee and Joe Jamail Skatepark; Operates 37 swimming pools, 3 tennis centers, 143 tennis courts, 5-disc golf courses, and a citywide soccer program. Program operations are year-round for youth, adults, and seniors. The funds are used to offset programs offered at these locations.	233,052	249,937		Increase	Improved	aquatics water recreation swimming
109	Bike/Hike Mowing Cycle (average number of days)	Parks and Recreation		Greenspace Management	Provides ground maintenance to COH parks, sports fields, trails, trees, libraries, multi-service centers, Lake Houston Wilderness Park and other natural resources. Responsible for City Urban Forestry Services such as tree planting, trimming, and citywide 311. Provides emergency services during disasters.	19	20.1		Decrease	Improved	mowing greenspace lawn management	Measures the average number of days between mowing cycles for City-maintained esplanades.
110	Community Service Volunteers (Hours)	Parks and Recreation		Community Center Operations	Core Community Center services and programs include fitness, instructional sports, nature and environmental education, cultural awareness, arts and crafts as well as leisure, social and specialty classes for youth, teen, adults and seniors. Our goal is to continue providing safe recreational programs and activities that contribute to the economic and environmental health and well-being of our citizens.	50,390	44086		Increase	Improved	community service volunteer volunteering
111	Esplanades Mowing Cycle (average number of days)	Parks and Recreation		Greenspace Management	Provides ground maintenance to COH parks, sports fields, trails, trees, libraries, multi-service centers, Lake Houston Wilderness Park and other natural resources. Responsible for City Urban Forestry Services such as tree planting, trimming, and citywide 311. Provides emergency services during disasters.	21.9	21.5		Decrease	Improved	mow mowing esplanades
112	Facility Work Orders Completed	Parks and Recreation		Facilities Mgmt/Development	Coordinates and monitors park planning and expansion; construction and renovation of park facilities. Inspects all park amenities and provides routine maintenance of all HPARD facilities.	17,907	19,305		Neutral		facility work orders
113	Park Patrol Miles & Hours	Parks and Recreation		Urban Park Rangers	Directs the security operations and dispatch services at HPARD city operated pools, community centers, and other Parks' Department facilities and venues 24 hours a day, seven days a week. Since February 2019, bike, car and foot patrol hours have increased to coordinate HPARD's needs with local law enforcement to promote safer parks and facilities for public use.	153,799	#N/A		Neutral		park patrol miles hours park rangers
114	Park Sites Improved	Parks and Recreation		Facilities Mgmt/Development	Coordinates and monitors park planning and expansion; construction and renovation of park facilities. Inspects all park amenities and provides routine maintenance of all HPARD facilities.	8	17		Neutral		park sites management
115	Parks/Plazas Mowing Cycle (average number of days)	Parks and Recreation		Greenspace Management	Provides ground maintenance to COH parks, sports fields, trails, trees, libraries, multi-service centers, Lake Houston Wilderness Park and other natural resources. Responsible for City Urban Forestry Services such as tree planting, trimming, and citywide 311. Provides emergency services during disasters.	21.5	20.2		Decrease	Improved	park plazas mowing days greenspace management
116	Seniors/Adults-Craft Participants	Parks and Recreation	x	Community Center Operations	Core Community Center services and programs include fitness, instructional sports, nature and environmental education, cultural awareness, arts and crafts as well as leisure, social and specialty classes for youth, teen, adults and seniors. Our goal is to continue providing safe recreational programs and activities that contribute to the economic and environmental health and well-being of our citizens.	115,326	171,554		Increase	Improved	seniors adults craft arts and crafts
117	Summer Enrichment Program	Parks and Recreation		Community Center Operations	Core Community Center services and programs include fitness, instructional sports, nature and environmental education, cultural awareness, arts and crafts as well as leisure, social and specialty classes for youth, teen, adults and seniors. Our goal is to continue providing safe recreational programs and activities that contribute to the economic and environmental health and well-being of our citizens.	99,309	128,260		Increase	Improved	summer enrichment community parks
118	Tree and Litter in Park Complaints through 311	Parks and Recreation		Communications Office	Responsible for flow of information between the department, the public, press and the community. Supports the department's core functions through branding, marketing programs and events via press releases, publications, 311 liaison, citizensnet, the web, social media, askparks website responses, and citizens' concerns.	585	354		Decrease	Improved	tree litter park complaints 311 management parks clean up
119	Volunteer Hours at Community Centers	Parks and Recreation		Community Center Operations	Core Community Center services and programs include fitness, instructional sports, nature and environmental education, cultural awareness, arts and crafts as well as leisure, social and specialty classes for youth, teen, adults and seniors. Our goal is to continue providing safe recreational programs and activities that contribute to the economic and environmental health and well-being of our citizens.	17,818	27,876		Increase	Improved	volunteer community hours
120	Youth Tennis Participants	Parks and Recreation		Community Center Operations	Core Community Center services and programs include fitness, instructional sports, nature and environmental education, cultural awareness, arts and crafts as well as leisure, social and specialty classes for youth, teen, adults and seniors. Our goal is to continue providing safe recreational programs and activities that contribute to the economic and environmental health and well-being of our citizens.	52,487	47,618		Increase	Improved	tennis sports youth children community
123	311 Average Speed of Answer (seconds)	Administration and Regulatory Affairs	x	Operations	Manages 311 Call Center and responds to citizens' questions and requests for service. Organizes and manages the citywide records program and printing services contracts. Sells surplus city property through Asset Disposition.	106	73		Decrease	Improved	311 response time answer