WordPress, Squarespace, and Wix User Testing
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PLATFORMAGEGENDERTASKSNET PROMOTER SCORE (FROM USERS)TIME COMPLETEDNOTES FROM USERSTASK COMPLETED? WP SITE CARE ASSESSMENTUSER FEEDBACKLINK TO VIDEO
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Wix18-25MaleTask 1100:06:49Images are too big when uploadedYesHow easy it was to navigate the site. I really liked the sidebar with all the tools.https://www.youtube.com/watch?v=Gc7w4jw_MHY
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Wix18-25FemaleTask 180:04:21No (She did not add a new page to the site)Very simple, clean, and easy to personalize.https://www.youtube.com/watch?v=o3A_rWrMcS8
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Wix25-35MaleTask 1100:10:49YesI like how easy it is to edit pages. Adding and manipulating content is so simple and fun to do with Wix.https://www.youtube.com/watch?v=1bMaaTg1jWw
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Wix25-35FemaleTask 130:09:28I would make doing the tasks more efficient. I would also make the layout a little simpler and easier to understand.No (She didn't add a new page to the site. She also didn't preview the site properly).It was an easy to navigate site, and the colors were bright and engaging. The look was very modern and sleek.https://www.youtube.com/watch?v=oOhBtoFqHEk
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Wix18-25MaleTask 290:07:43I would make the process a little more straightforward, in that, it would give you almost like an interactive tutorial or something, if of course it is your first time doing it.No (He didn't change the current websites template, he just made a new one that would be used for a separate site)Everything did remain clean. Along with just looking as well, a ton of features are present to choose from.https://www.youtube.com/watch?v=2ChUKtJWWUg
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Wix18-25FemaleTask 2100:03:53There was an overwhelming amount of choices.No (She didn't change the current websites template, she just made a new one that would be used for a separate site)The site layouts were all really beautiful and lots of options for customization.https://www.youtube.com/watch?v=E_vlzVANzDc
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Wix25-35MaleTask 290:16:14I would be able to go to the left side bar of the editor and find a "change template" button. From there the website would arrange the components of my current template into the same components of the new template. For example, my header would go onto the new pages header as well. I wouldn't expect it to be perfect, but it would mean I wouldn't have to start a new template from scratch.No (He was confused that when you apply a new template, it erased all the content you already had on your site)I liked how user friendly a lot of the things were. I wasn't expected to code anything, which is good, because I don't know how to do that. Things can easily be dragged or changed, and for the most part it is self explanatory.https://www.youtube.com/watch?v=EJK-FtyEGjQ
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Wix25-35FemaleTask 270:05:34I would simplify the menus on each page so there's only one main menu.No (She just added a picture to the background)There's a lot to customize using this site builder.https://www.youtube.com/watch?v=rgcAKCrt0FA
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Wix18-25MaleTask 380:05:11I would probably add a toggle details button, as in you would be able to show pieces of the page like pictures and blocks of text as colored rectangles representing what was there.YesI did like the way the menu was displayed though. I really felt like it wasn't too cluttered, but also had everything readily available. I also like the freedom this tool gave me when placing elements. I was suprised that I could place the gallery wherever I wanted (mostly because I have used Weebly for making small websites prior to this test).https://www.youtube.com/watch?v=iLSPp324Bew
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Wix18-25FemaleTask 370:06:50I would have been able to see all the pictures that are posted on my blog already in the options for gallery images.She was able to do the task but did not preview correctly, could be because of the wording we usedThe verbage used made it easy to find tabs in order to complete the task. I also liked that the buttons aren't obtrusive, but as you hover over them, the tell you what each is for. I also really like they pop up guide lines in order to organize the blog pictures.https://www.youtube.com/watch?v=qhxXZ-ueN_k
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Wix25-35MaleTask 380:13:08add a title option to other sections if you wish to add one, make it seem more easier to customize or make areas bigger to fit a new section.YesI liked how I had a ton of options to use, I felt over whelmed in a good way regarding all the different galleries I could choose from. I like that when you were placing a section you had a lot of options despite not being able to add a title... the pink boarder lines made it much easier to align the section I was adding to the web page, so that was much appreciated.https://www.youtube.com/watch?v=0v732Zph5xQ
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Wix25-35FemaleTask 370:09:36Have a folder of pictures already on the page or site so I didn't have to go digging in the stock photosYesEverything showed up exactly how I expected, while not everything was explicitly labelled it was all where I would expeced it to be.https://www.youtube.com/watch?v=WfWblV0jl_8
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Wix18-25MaleTask 4100:12:29Have a search bar that would allow you to search for specific tool or give you answers to questions you haveYesThe large amount of customizable items to easily build and preview your websitehttps://www.youtube.com/watch?v=g5cZWMmUNKk
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Wix18-25FemaleTask 4100:14:34I feel that the "add a page" button should be somewhere so that it is more intuitive. Maybe on the left hand side where the plus sign is.No (Didn’t correctly add a gallery, jut inserted photos onto the page)I like that it was pretty easy to figure out after I realized where to add a new page. The preview really made the site look professional and it was really easy to accomplish those results with the tool bar on the left hand side.https://www.youtube.com/watch?v=Nqi8AhY-2os
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Wix25-35MaleTask 480:08:25Add a "save" button when a new window pops up to change something.YesI like that what I saw in the editing view was exactly what the website would look like. When I used Wordpress before, they would look different.https://www.youtube.com/watch?v=WhQlUJNQGtU
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Wix25-35FemaleTask 4100:15:17I would set up a tutorial if you intend first time users to be attracted to it. Or a help menu that was a little easier to maneuver through.No (She could not make a link directing back to the homepage)I liked that it was fun, fresh and had a lot of options, even if I wasn't sure how to use them all.https://www.youtube.com/watch?v=nS80ftUbcB4
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Wix35-45MaleTask 460:36:34a step-by-step walkthrough with much information on how/why to use all these buttons/functions while creating a website would be most helpful for anyone not experienced with WiX and even more helpful to those who haven't a clue about building websites also.No (He couldn't make a link back to the homepage)there seems to be a lot of freedom in creating the page I would want. the amount of options/functions available is awesome. for the most part, everything seems very user friendly and easy to understand.https://www.youtube.com/watch?v=wyHq4UKdqdA
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Wix35-45FemaleTask 4511:30I would do something about the text edit box that stays on the screen while you're typing text. It's intrusive. There must be a way to minimize the box or place these edits elsewhereYeshttps://www.youtube.com/watch?v=Dh3cxCM6-Fc
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Wix35-45MaleTask 490:17:00I would add a few more "shortcut" icons to the Toolbar that allowed you to perform a few of the tasks quicker and easier. For example, add some kind of text icon that you could just click on and be able to click anywhere on the page and add text. Also, might be nice to be able to have an image icon that allows you to place an image right onto the page.YesFor the most part, I though the process overall was fairly easy to use and fairly intuitive once I got a little experience with the application. I liked that the Editor view was pretty much what you would get if you published the page (What You See Is What You Get). I liked the purple vertical line that allowed you line up elements on your page without having to use the Position coordinates to line them up.https://www.youtube.com/watch?v=Zy1nCFodQc8
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Wix35-45FemaleTask 460:21:12The menu bar buttons for adding features to the web page were not intuitive. It wasn't clear to me that by adding the word Gallery to the menu bar, I not only was adding the word, but adding another page. I'd like some more descriptive information about what menu option is going to do.No (She forgot to add a page of text. I don't think she realized she skipped that part though because she never tried to find out how to do it)I liked that the website allowed you to drag & drop new features onto your web page.https://www.youtube.com/watch?v=_aYb1a7-xYM
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Squarespace18-25MaleTask 130:15:24I'd make it more beginner friendly, It seems as though it was built for people who aren't able to code their website from scratch, which is great, but as someone who's an average-advanced web user with absolutely no coding/website building skills, the site was way too frustrating for me. It also slowed down my computer terribly. If I were a beginner trying to build a simple website using this tool, I'd have given up and gone and hired someone to build my site. I think that it needs a little "Getting started" tutorial to show me how to perform all the basic finctions, and to make me feel like I can use this with some effort (vs feeling almost completely lost).No (He added 2 photos, but to 2 different pages because he couldnt figure out how to add 2 pictures to one page. He also didn't preview the page)The overall design of the site was very asthetically pleasing, however (sadly) there wasn't anything about the actual proces that I liked.https://www.youtube.com/watch?v=ljFIHpfIsDQ
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Squarespace18-25FemaleTask 160:06:49I would add a mini sidebar to every page, where it would be able to display a list of tools such as adding images and text boxes, etc.No (She wasn't able to add 2 photos to the page. She also didn't preview the page)The style over all looks sleek and well designed, very formal and elegant.https://www.youtube.com/watch?v=GDzAdih_PWQ
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Squarespace25-35MaleTask 100:23:00I would make a menu bar that appears n every page. It would include adding pictures, adding text, changing text size and font, adding links, etc. Nothing is intuitive. The most basic functions like adding text and pictures felt almost impossible. These actions should be very simple.No (He wasn't able to add 2 photos to the page. He also didn't preview the page)I like that there is a demo that is set up so that you know what a finished page should look like.https://www.youtube.com/watch?v=KDbGbu77_yU
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Squarespace25-35FemaleTask 140:05:08I couldn't find where/how to add imagesNo (She wasn't able to add 2 photos to the page. She also didn't preview the page)Easy to navigate and understand - except for adding imageshttps://www.youtube.com/watch?v=shpSGlrp6jI
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Squarespace18-25MaleTask 280:06:10Decrease load times so the website runs a lot faster.? (He wasn't able to go into preview mode but I think it's because how we worded the test. He didn't attempt to find a preview mode, he just previewed it by looking at what he had done)It was very effortless to switch templates, and I liked being able to thoroughly preview the templates as much as possible before making them go live.https://www.youtube.com/watch?v=7iCsrOFEoUs
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Squarespace18-25FemaleTask 250:07:18be able to fill it out what kind of website i am looking for and they can based on what i filled out they can help meYesit was excititnghttps://www.youtube.com/watch?v=60t3oPa0M1c
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Squarespace25-35MaleTask 270:10:40add a link somewhere on admin page to open the front end view of the website so i can see how my changes have effect the website from a users point of view. make website redirect back to the design - > templates side bar after installing a new template.? (He was able to do the task but did not preview correctly, could be because of the wording we used)the live edit as is preivew of the website from admin panel.https://www.youtube.com/watch?v=z1ecX7jBpC0
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Squarespace25-35FemaleTask 290:08:13I would have it show up as the first template on the left hand side since it was the most recent I had chosen.? (She was able to do the task but did not preview correctly, could be because of the wording we used)I LOVED how easy it was to edit and make changes. I know other websites that have so many details and here it is just the basics but if I wanted to add more it is so easy to use. I also liked that the basics still covered most of the details needed. As I am not a webiste maker professional, I felt as though I was in control of my website and that I can easily use all the tools displayed to me.https://www.youtube.com/watch?v=nDLBKWFVERU
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Squarespace18-25MaleTask 390:07:34wasnt as easy as i thought. image quality needs to be alot more clearer when using pictures from gallery? (He was able to do the task but did not preview correctly, could be because of the wording we used)if i played around on this site for 5 more minutes i know this would make it easy for creating a websitehttps://www.youtube.com/watch?v=Fq6Vv2hp58s
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Squarespace18-25FemaleTask 370:09:10Make the instructions more clear about how to create a gallery page. Having a gallery section on the main page is also confusing, because I thought maybe I was supposed to add to it, so take that out. Make it possible to grab multiple images from Getty at a time. Maybe make a way to change what format you want the gallery in (scrolling, grid, etc.)? (She was able to do the task but did not preview correctly, could be because of the wording we used)It's easy to see all the editing options at once, and the layout is prettyhttps://www.youtube.com/watch?v=9dONBlrlzTw
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Squarespace25-35MaleTask 370:13:52I'd allow users to select a bunch of photos at a time and drag and drop them onto a page to create a galley. I had a hard time even figuring out how to create a galery in the first place.No (He was unable to add a gallery)I do like the fact that the results you get look modern and stylish.https://www.youtube.com/watch?v=_itNC0rBG64
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Squarespace25-35FemaleTask 350:11:46Give me rollover hints. Make actions easier to figure out. It took me a long time to figure out how to do simple tasks!!YesThe overall UI is beautiful, and the tools create a beautiful site.https://www.youtube.com/watch?v=A3VCEboPBJ0
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Squarespace18-25MaleTask 490:29:12To litterally just click anywhere in the workspace and have options pop up with what you want to do. Like if I wanted a picture in the background of some text, to just like right mouse click it and have options.YesThe simple and smooth result of the website once completed. I esspecially liked the movement of the photo as you scrolled down. I also liked how I can add photos in any way.https://www.youtube.com/watch?v=BqOBsYVEZ0E
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Squarespace18-25FemaleTask 480:12:53Make it easier to find things.No (She couldn’t figure out how to add a gallery or view the live page)The professionalism and modernism of the pages.https://www.youtube.com/watch?v=Rbd9bRDU6pM
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Squarespace25-35MaleTask 490:12:54I would put the gallery in a more obvious place as I simply didn't find it. A list of links for the different pages would also be helpful.No (He couldn't figure out how to add a gallery)I really liked the stylish design and clean layout of the page, looks classy! Accessing a database of pictures that are automatically resized to my site is something excellent!https://www.youtube.com/watch?v=LzOxc_Dnqh0
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Squarespace25-35FemaleTask 410:54:30I would put a help button prominently on the edit menu. I would put a "insert gallery" button on the page content editor. I would have templates of different image configurations (based on the number of images uploaded) on the page content editor.YesThere seem to be a lot of choices you can make, and you can e as technical as you like when editing your page. But if you aren't already familiar with the location of the settings you want to change, you wont be able to find them.https://www.youtube.com/watch?v=FmUNZ_d5VvA
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Squarespace35-45MaleTask 480:21:37Have a big tutorial for guys like meNo (He couldn't get the gallery to save to the page)seemed to provide all the tools neededhttps://www.youtube.com/watch?v=U9n1oFE0zKE
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Squarespace35-45FemaleTask 480:19:26I would have more basic options of editing. Adding text and multiple pages was simple, but other items were more confusing. When I clicked the hyperlink option, I was not sure what I was supposed to do. Some pop-up instructions that could be turned on/off would be helpful. The editing box needed more options in my opinion; preferably in the form of buttons (with descriptions of what they did with a mouse hover on the button).No (She could not make the gallery on her new page or a link back to the home page)I liked the overall look from the "live view" and the button navigation system on the right. During the building process, I liked having the menu of navigation and editing options open on the left. . .that was helpful.https://www.youtube.com/watch?v=0O01xDOAeB0
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Squarespace35-45MaleTask 490:22:02On the left side of the edit screen the (+) icons is used to add pages, galleries and other things. This button was not clear to me at first. Perhaps that can be changed to something a bit less obscure and more obvious.No (He could not find a way to add the gallery to the new page he created. He also couldn't find a way to make a link back to the homepage)The site looks clean and well organized. I liked the link on the top left corner that takes me back to seeing the editing and the page how others will view it. It stays our of my way but it's always there for me to use. That was really cool.https://www.youtube.com/watch?v=F-AlKAWKVgM
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Squarespace35-45FemaleTask 460:30:16Spell it out. Make areas very plain that anyone would know what to do next.No (She couldn't put a gallery on the new page she created, she couldn't make a link back to the homepage and she couldn't preview the site)I liked the edit functions and being able to see the results instantly. Although the right pane did not function as expected during the entire duration of the test.https://www.youtube.com/watch?v=JNKUGcT4ctE
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WordPress18-25MaleTask 1100:02:13I would make the images more accessible by making it so that I dont have to press control to select multiple images to insert. Also, I would make it so that photos are movable just by dragging and clicking with my mouse.YesIt was very easy, and the pages link was very easy to locate. I found it quickly, and I was able to fill out the information easily.https://www.youtube.com/watch?v=_tC9mXuFfwI
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WordPress18-25FemaleTask 180:04:06I would have some sort of template with boxes that you could click on to add an image or text. Those boxes could then be clicked and dragged, to arrange the page in a more customizable way.YesIt didn't take me long to find any of the functions I was looking for.https://www.youtube.com/watch?v=EI5P0w23j30
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WordPress25-35MaleTask 1100:13:49If you could click and drag the images to move them anywhere on the page just like how it is in Word.YesVery easy, efficient, and intuitive. Also I love the ability to resize the images by simply clicking and dragginghttps://www.youtube.com/watch?v=TcTSxV1nQvs
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WordPress25-35FemaleTask 1100:04:43YesI liked how simple it was. I didn't find myself spending a large amount of time looking for anything. I really hate when I can't find the section on a website I'm looking for, so being able to do that so easily made me really enjoy the site.https://www.youtube.com/watch?v=1vikd_ECiKY
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WordPress18-25MaleTask 280:03:04Maybe give more options for templates. Highlight important features with maybe a tutorial or some pop up information bubbles.YesVery direct. I wanted to make a website and the format was already laid out for me. If I wanted more complex customization options, I know it would be available.https://www.youtube.com/watch?v=0S1JsSLkRP0
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WordPress18-25FemaleTask 280:03:10Making a larger/more visible "visit site" or "preview site" button.YesIt was simple and quick for the most part.https://www.youtube.com/watch?v=ZfC1vMCSPVw
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WordPress25-35MaleTask 240:02:57more templates to choose fromYessimple and easy to usehttps://www.youtube.com/watch?v=Qqm5ptzP5Ys
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WordPress25-35FemaleTask 2100:04:18? (She completed the task but did not preview the page which may be due to the way we worded it)It was so easy. I selected the template, which was very visible from the main page and then all there is left to do is to customize ithttps://www.youtube.com/watch?v=00hW1RoRMnY
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WordPress18-25MaleTask 380:07:17There was nothing that was titled "Add Gallery". This required me to be creative in my creation of the gallery. I made a page with the images instead of a gallery. In addition to this, I was not able to customize the look of the page, I had to simply place images. Allow myself to drag and resize images to the exact location I wanted them. In addition, I would want to be able to choose from several different preset gallery templates.No (He didn't find a way to make a gallery so he just added a number of photos)liked how you can store the images on the website and you can easily access them. In addition to this, it was very easy to save changes and preview the site.https://www.youtube.com/watch?v=mrTH_UIuAc0
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WordPress18-25FemaleTask 380:07:46I would add some color. It is an extremely boring site with so much typing that I was overwhelmed when directed to it.No (She didn't create a gallery, she just posted pictures on the page)I liked how once I figured out what I was supposed to do, the menu makes it very easy to accomplish that.https://www.youtube.com/watch?v=iQzSYUpFFao
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WordPress25-35MaleTask 380:05:17I would make it so that adding images in the text field could be like Microsoft Word, allowing them to be dragged or dropped at different positions.No (He did not create a gallery, he just added the images to the site)I liked that it had the ability to look at the HTML of the post. I do not know any HTML, but I think that it would probably be convenient if you knew a little more about website design, because then you could manage your time better by only fine tuning with HTML instead of making things from scratch.https://www.youtube.com/watch?v=FbJNE8DRY2s
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WordPress25-35FemaleTask 360:09:07No (she only added a background image to the site using the "customize my site" button)I think this website probably is great and helps people create their own websites.https://www.youtube.com/watch?v=ulVSB5zGAj4
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WordPress18-25MaleTask 4100:15:14I would have made my password have the ability to see what I am typing in an option just in case I missed a key stroke, and for the other improvement instead of throwing my work in the trash it would of been nice if it had asked me if I was sure I wanted to discard my work. Instead of just throwing it in the trash.YesI like how the page preview pops up to see how your website looks. Also the simplicity to add a link to your page.https://www.youtube.com/watch?v=YCdUMVlaXqY
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WordPress18-25FemaleTask 410:08:55YesIt appears you can do major customization to the pages you'd createhttps://www.youtube.com/watch?v=bi-iNL4IJo4
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WordPress25-35MaleTask 4100:10:40I've used WordPress a few times and I think it's very user friendly, however adding the gallery to the website site seemed a tad tricky. I feel that it is not straight forward and maybe there should be a wizard of some sort to guide you through. Additionally, I didn't know that I had to click on each image to add that them to my gallery. I was looking for some checkboxes as seen by changing the layout of the pictures from a different section on WordPress.YesI appreciated that everything appeared correct the first time I clicked preview.https://www.youtube.com/watch?v=JLFPZ-gpczI
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WordPress25-35FemaleTask 470:10:45Clicking and dragging elements makes creating the compostition of your site easy. Perhaps having a prview pane that showed your design as seen by others would be helpful so that you would not have to switch screens to see your site.No (She was unable to create a gallery)I thought the buttons gave a clear indication of what options I had and where to begin each task (except the link to existing content option). It is nice that there was room to explore with a means to move back to previous pages and options easily.https://www.youtube.com/watch?v=K2UmSmmzedU
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WordPress35-45MaleTask 4810:331) As in my previous answer make the selection of current content as links show the URLs before I select one, 2) Allow me to work in true 'WYSISYG" mode where I update the page and see all the changes in the same way as they would be shown in PreviewNo (He put photos on the page without clicking the "create gallery" button)I really liked the ease of adding media to the 'library' and then pick the ones I wanted to display on the page I was working on.https://www.youtube.com/watch?v=s_psL-d4LRs
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WordPress35-45FemaleTask 4106:58YesI love creating galleries. It is so much easier than manually adding pictures & trying to get them to line up just right. Creating galleries is a great feature.https://www.youtube.com/watch?v=SAube44mliw
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WordPress35-45MaleTask 4100:06:56YesI truly like Wordpress because it allows a beginner, novice, or advance website designer to create a website with ease.https://www.youtube.com/watch?v=OAbvgTKz-l8
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WordPress35-45FemaleTask 4100:05:17Within Wordpress itself, the only thing I can think of to improve things is to perhaps give some of the major button functions an icon or color or something to make them stand out. For instance, the save button or the preview button... they all just blend in and look like every other link/button. It might be helpful to have some sort of differentiation to make them more easily spotted which would increase the efficiency of the process just slightly.Y/N (She put photos on the page without clicking the "create gallery" button)I like that adding elements is straightforward and that I can easily preview them to see how they look in a real page.https://www.youtube.com/watch?v=PS-URXZyuZI
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