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Return Authorization Request
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Name:Date of Purchase:
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Phone #:Date of Issue:
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E-mail:Warranty Expires:
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Unit SW Version:
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Company Information
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Name:Return Ship Date:
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Address:Ship Via:
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Address:Date:
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City:Issued By:
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State:
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Zip:RMA#
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Country:
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Product NameModel NumberSerial #Reason for Return
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Additional Items Included:
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Explain Problem in Detail:
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·   RMA number must be visible on Box.
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·   Repair Charges are $150 Per Hour ( minimum of 2 Hours) + Parts.
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·   If Repair Charges Exceed 2 Hours of lab work, it will be communicated to the customer for approval.
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·   Customer is responsible for all Freight charges both to and from ICS including Duties, Taxes and any other applicable fees.
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·    Each product sent to ICS for NON-WARRANTY repair is subject to an evaluation fee of $300 of repair charges. This fee will be credited towards the repair of the device. If no fault found, the evaluation fee will be retained by ICS.
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·   Customer is responsible for Safe Secure Packaging of returned unit. ICS is not responsiable for any damges during Freights.
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Accepted by:Signature:Date:
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Note: Please fill out this RMA Form then save as "pdf" for print and include form in package.
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Return Address:
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Intelligent Computer Solutions
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2380 Shasta Way Suite E
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Simi Valley, CA, 93065
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Tel: (818) 626-1361
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