MNLINK Lost Items Discussion Process
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Activity
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Historypreceeds Cindy Baker's time at SELCO - documentation happened after switch to VDX See Journey map of SELCO as Borrower for steps before Lost
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Step 12 weeks after item is due item becomes lost and Horizon generates a Lost Notice (Library should send this to patron)
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Step 22 weeks after item becomes lost - An automated Script sends email to patron's library notifying the library staff of lost item
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Step 3Daily log into Citrix/Horizon
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Step 4run Fast Add report
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Step 5locate items that are overdue by 30 days
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Step 6email borrowing library to contact patron to return items
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Step 7run Fast Add report
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Step 8locate items that are overdue by 60 days
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Step 9log into VDX
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Step 10find lost item
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Step 11ask owning library for a bill
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Step 12Bill Arrives
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Step 13log into Help Desk
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Step 14log into VDX
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Step 15find lost item from the invoice in VDX
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Step 16create help desk ticket with borrowing library as requester
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Step 17in VDX, mark item as lost and let owning library know we received the bill
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Step 18assign help desk ticket to Admin
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Step 19place paper invoice in admin mailbox
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Step 20admin prints email of help desk ticket
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Step 21admin receives paper copy of bill from owning library
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Step 22log into Billing software
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Step 23create SELCO invoice for our library
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Step 24admin sends SELCO invoice to borrowing library
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Step 25log into VDX
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Step 26log into Help Desk
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Step 27admin makes notes in VDX and Help Desk indicating invoice was sent
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Step 28admin received payment
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Step 29admin makes notes in VDX and Help Desk indicating payment was received
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Step 30admin pays owning library's invoice
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Step 31close Help Desk/VDX tickets with notes indicating paid
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Step 32admin prints batch of checks
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Step 33admin schedules SELCO board treasurer to sign checks
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Step 34checks are placed in mail
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MNLINK Lost No Moreonly applicable if item is returned before the payment is received - then the following steps
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Step 1Item is received in delivery
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Step 2item is unable to be returned via VDX system
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Step 3delivery staff researches item in VDX to identify the problem
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Step 4Item is delivered to Cindy B with note
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Step 5locate item in VDX
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Step 6verfiy payment has not been sent
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Step 7email Admin letting them know it was returned
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Step 8send message in VDX indicating item is being returned
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Step 9place newly found item in Delivery in MINITEX tub
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Step 10admin prints email for paper documention
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Step 11close Help Desk ticket with appropriate notes
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Step 12delete SELCO invoice from billing software
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Step 13keep paperwork in file if there are future questions
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