| A | B | C | D | E | H | I | J | L | M | N | O | Q | R | S | T | U | V | W | X | Y | Z | AA | ||
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1 | / v1 Persona | |||||||||||||||||||||||
2 | Feature - As a ... I need to ... | Goals? Stage? Epic? | Dependencies/Opportunities | Personas needing this feature | Citizen | Municipal Official | Farmer | Small holding farmer | Private Sector | Ward councillor | Civil Society | Provincial/National government | Department of Local Government (All their Departments, IDP, PP, CWP, etc) | Ward committee member | ||||||||||
3 | I would like to know when service disruptions will occur so that I can prepare e.g. water repairs, road maintenance | faults | Notifications; Geo-specific Dep: Service disruption data | 4 | 1 | 1 | 1 | 1 | ||||||||||||||||
4 | I would like to easily and quickly report problems to the correct people with clear proof of the problem so that I can be taken seriously and don't disrupt me even more than necessary disrupt - when it's hard to report taken seriously - need proof e.g. refuse not collected, non-running water, land grabs, illegal dumping which service or issue falls under which department? Why do people get redirected so often? Is that just a natural part of the process? | faults | 4 | 1 | 1 | 1 | 1 | |||||||||||||||||
5 | I would like to see which projects are planned for my town or ward so that I know what's been prioritised and what I still need to petition for | local projects; IDP | 3 | 1 | 2 | |||||||||||||||||||
6 | I would like to contact the municipal Law enforcement department when I have a break in, or some other issues that require law enforcement so that I know my issue will be tended to Perception that SAPS easily drops it | safety | 3 | 1 | 1 | 1 | ||||||||||||||||||
7 | I would like a record that I reported a fault or engaged with the Law enforcement or other part of municipality, so that I can refer to it later when I try to escalate my unresolved issue or use the fact that it's reported later. Requirements if it's for insurance? | contact; faults | 3 | 1 | 1 | 1 | ||||||||||||||||||
8 | I would like to be able to review and apply for job or training opportunities so that I can make use of the opportunities. when there is limited or no connection, when I am outside coverage area or out of data | access | 3 | 1 | 1 | 1 | ||||||||||||||||||
9 | I would like to know when they are working on important roads so that I can plan my travel/commute | faults, roads | 2 | 1 | 1 | |||||||||||||||||||
10 | I would like to speak to the right person in the municipality so that I can get my call resolved effectively | faults | 2 | 1 | 1 | |||||||||||||||||||
11 | I would like to know when a problem that affects me will be fixed so that I can plan effectively Similar to problems I reported, but consider flow outside "Your issues" | faults | 2 | 1 | 1 | |||||||||||||||||||
12 | I would like to know when there are relevant tenders so that I can bid on them | tenders | 2 | 1 | 1 | |||||||||||||||||||
13 | I would like to find out about planned public meetings for my ward and transport to the meeting in advance so that I can attend and ensure my issues are represented | public meetings in ward | 2 | 1 | 1 | |||||||||||||||||||
14 | I would like to know what took place at public meetings that I did not attend myself so that I know that my issues were represented and discussed, and what decisions were made for my ward | public meetings in ward | 2 | 1 | 1 | |||||||||||||||||||
15 | I would like to be able to petition for projects or improvements to my town that are not already planned so that gaps in services particularly relevant to my area can be resolved As a muni official I would like comments to come to small number of appropriate channels so that I don't have to scour lots of places and miss things, angering residents | local projects; IDP | 2 | 1 | 1 | |||||||||||||||||||
16 | I want to know what housing projects exist and where I am on the housing waiting list so that I know when I will be able to move in and don't unneccessarily go to the municipal office or release events | ?No housing queue? When am I getting a house? something about qualifying criteria. Location-dependent. Proof of being on the list is important to be able to apply for other things like social housing or BNGs. Sometimes CoCT threatens to remove people from the list. | 2 | 1 | 1 | |||||||||||||||||||
17 | As a citizen I would like access to public wifi so that I can actually use all the facilities available (Off during COVID) | Accessiilty | 2 | 1 | 1 | |||||||||||||||||||
18 | I would like to ask questions like addresses and request information or documents like construction plans | 2 | 1 | 1 | ||||||||||||||||||||
19 | I would like illegal dumping to be reported so that we can catch the culprits | faults | 1 | 1 | ||||||||||||||||||||
20 | I would like to know when an issue I reported will be resolved so that I know how long I need to make appropriate other arrangements (how I work around it depends on how long it's going to take) | faults | 1 | 1 | ||||||||||||||||||||
21 | I would like to know what the weather forecast and tide will be so that the fishermen can go in and out at the right time | weather | 1 | 1 | ||||||||||||||||||||
22 | I would like to know which services are the municipality's responsibility, and which services are someone else's responsibility so that I don't waste my time petitioning the municipality for something they can't provide me | services offered | 1 | 1 | ||||||||||||||||||||
23 | I would like to find out what support is available to my workers so that they can be uplifted | opportunities | 1 | 1 | ||||||||||||||||||||
24 | I would like to be able to post questions or agenda items before a meeting to try and get an answer or have it discussed sooner than only raising it at the meeting | public meetings in ward; questions | 1 | 1 | ||||||||||||||||||||
25 | I would like to know who my ward councillor is so that I can ensure that my issue is being represented in the legislature Actual feedback didn't use the term legislature, but they know the councillor is the person to petition | public meetings in ward; local projects | 1 | 1 | ||||||||||||||||||||
26 | I would like to know when and where council meetings are taking place and that I can attend or read the minutes so that I can attend and monitor what they are up to | council; ward councillor | 1 | 1 | ||||||||||||||||||||
27 | I would like know when there are changes to operating hours within the Municipality so that I don't waste my time unnecessarily travelling to a municipal building (COVID) | contacts | 1 | 1 | ||||||||||||||||||||
28 | I want to know what development projects are taking place around the municipality and how they are progressing so that I know what facilities are becoming available to me and my workers | projects | 1 | 1 | ||||||||||||||||||||
29 | I would like access to detailed information of who is moving around the farms so that we can figure out if they are a threat | new cameras around mui | 1 | 1 | ||||||||||||||||||||
30 | I would like to keep up to date with notices from the municipality relevant to me so that I can take action if it applies to me | notices | 1 | 1 | ||||||||||||||||||||
31 | I would like to check my municipal account balance and pay so that I can easily understand what's going on with it and keep up with payments | municipal account | 1 | 1 | ||||||||||||||||||||
32 | I would like to be look up my traffic fines and renew my car registration so that I can keep my car legally on the road | traffic fines, car registration | 1 | 1 | ||||||||||||||||||||
33 | I would like to find out about activites, sports game times/places and results, and churches and their events, so that I can take part in my local community activities | activities, sport | 1 | 1 | ||||||||||||||||||||
34 | I would like to find out about local businesses and what they offer so that I can support local and find things I'm otherwise unaware of Link biz portal to Google My Business? | local businesses | 1 | 1 | ||||||||||||||||||||
35 | As a citizen I would like to check my voting registration and ensure everything is in place so that I can vote in the upcoming local gov election | election; ward councillor | 1 | 1 | ||||||||||||||||||||
36 | I would like myself and the Municipality to know how widespread my issue is so we know how things should be prioritised. I don't want multiple duplicate reports of the same issue distracting us from resolving the problem. | Channel of issues, there is a way where people with same issue reaches the relevant Department in Municipality | 1 | 1 | ||||||||||||||||||||
37 | As Guesthouse owner I woud really like to know when there will be planned service disruptions like power outages | 1 | 1 | |||||||||||||||||||||
38 | I would like to provide general feedback, an example the refuse being removed on time always | Provide feedback and negative, positive. | 1 | 1 | ||||||||||||||||||||
39 | "I want to report the Potholes in my road" | Ensure the Municipality plans for repairing it | 1 | 1 | ||||||||||||||||||||
40 | I would like to know why I wasnt selected for a job, as I have applied for employment in the Municipality | 1 | 1 | |||||||||||||||||||||
41 | As a care worker I would like to find living space for people who are retiring so that they can find appropriate care and accommodation. This is for people who can afford to pay out of their SASSA grant I use the ward committee - I might write a letter to ask what I want to know and hand it in there - I dont always get what I want but then I understand why not because they're talking to me | 1 | 1 | |||||||||||||||||||||
42 | I would like to be able to speak to the person reporting the problem to get more information | faults | 1 | 1 | ||||||||||||||||||||
43 | I would like to be notified when my car registration will expire so that I can renew it in time | car registrations | 1 | 1 | ||||||||||||||||||||
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