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Pembury Action Tracker September 24
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ItemIssue and Action RequiredBlock Name/AreaResponsible OfficerUpdateEstimated due date*Item Status
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Gardening Club Residents would like to set up a gardening club. Pembury EstateLauren-Rose Haper - Sustainability PartnerThis is a biodiversity project lead by our Sustainability Team. We have found a resident who is going to manage the gardening group, and walkabouts have been carried out. The group will continue to use the space on Hindrey Rd and will also use an area by the outdoor gym for vegetables. Lauren has proposed the following: a. no-mow initiative in three areas as the first step towards planting wildflowers next year. b. Revitalizing the allotments behind Hindrey Road and adding two new beds in Hindrey gym, funded by a Wates supplier.

Kay has confirmed with PERA that the project should continue following the fire and we will keep these residents informed. Sites that will be used will not be around Dalston Lane. Kay and Lauren are setting up a meeting with the gardening group. Update September 2024: Lauren is planning to survey residents to obtain their views, and the meeting will follow shortly afterwards. 		Ongoing









In Progress
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Fly tippingFly tipping is an on-going issue on the estate. Peabody and Hackney Council to write a joint letter to the estate regarding the issue. Pembury EstateSunny Vadher - Estate ServicesA joint letter from Peabody and Hackney Council concerning fly tipping has recently was sent on 19 March. Residents subsequently reported not receiving the letter, this was due to an incomplete mailing list being used. The letter was then resent all residents on 11 April using an updated mailing list. 11.04.24Complete
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Additional rubbish bins Residents would like additional bins on the estate.Pembury EstateSunny Vadher - Estate ServicesUpdate August 24: Kay has confirmed with PERA that the project should continue following the fire and we will keep these residents informed. Sites that will be used will not be around Dalston Lane. Kay and Lauren are setting up a meeting with the gardening group. 19.07.24Complete
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Moving of binsResidents would like bins moved to entrances to prevent fly tipping.
Hindrey and Tolsford
Jason Reid - Estate Services A jet wash has taken place and the bins have been moved at Hindery Road and Tolsford Rd.

Complete
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Fly tipping signs Residents have asked for signs to deter fly-tipping and theftPembury EstateKay Majola - Neighbourhoods Existing fly-tipping signs have been lowered and new fly-tipping signs were installed on 3 April 24. Larger signs have been installed at Tolsford, Hindrey, Shellness and Dalston Lane. Completed. Complete
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Bike Store Doors - Atkins square Residents would like us to look at whether stronger doors on bike sheds are needed.Atkins Square Richard Ellis - Contracts Manager Electrical Team. Richard Ellis has confirmed that bike store doors will be improved.
Update September 24: An update on Pembury doors was sent on 29 August, Richard has advised that due cost Peabody are starting with Hindrey Rd doors first and then other blocks will follow. 		November 2024
In Progress
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Bike Store break-in at 13 Atkins Square Thieves entered the bike store at 13 Atkins Square on 1 May 2024 and bikes were stolen. We have received information that the thieves may be the children of Pembury residents. 13 Atkins Square Davey Telfer - Community Safety Officer.This case has been allocated to Community Safety Officer Davey Telfer. Davey is working with the Police and will look to invite the parents of the alleged perpetrators into our office for an interview shortly, with a view to getting them to sign an ABA.
We are still waiting to hear what action the police will be taken in relation to the incident, and Davey is in regular contact with the lead officer. The case is complicated by the fact that no one has reported a stolen bicycle. Once the Police have taken action then Peabody will initiate its own tenancy enforcement. September 2024 - No change since August update unfortunately. 		Ongoing










In Progress
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Door issues at Hindrey Road, Tolsford and Shellness RdThere are door issues on Hindrey, Tolsford and Shellness Rd, with doors not locking and/or closing.Hindrey, Tolsford, ShellnessRichard Ellis - Contracts Manager Electrical Team. A walkabout was carried out 27 March with PERA, PGM and Peabody. Many doors are not locking and internal doors on the first floor are not locking or closing. PGM have installed closers at Hindrey Rd, Shellness Rd, Tolsford Rd, and Dalston Lane. The remaining recommended repairs are a mixture of fitting additional maglocks and closers to make doors more secure, and also the replacement of some doors. We are now obtaining secondary quotes and will then carry out consultation with shared owners and leaseholders where necessary. This process will take around 3-4 months and once concluded, the replacement doors will then need to be manufactured. Repairs to be carried out at Atkins Square, Hindrey Rd, Shellness Rd, Tolsford Rd, and Dalston Lane.

Update September 24: An update was sent to PERA on 29 August including a schedule of works to the doors at Hindrey Road. Due to cost a decision has been made to start repairs and upgrades to Hindrey Rd first, as the need is greatest in block. Repairs and Upgrades will subsequently be carried out to Dalston Lane, Tolsford Rd and Shellness Rd.		Ongoing








 		In Progress
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Gym sign Residents want a permanent sign to show the gym opening hours. Pembury Circus Justin Gibbs - NeighbourhoodsA gym sign was installed however this was too large. The design of the new sign has recently been agreed upon by PERA and Peabody and the sign will now be manufactured and installed shortly.

Update September 24: Gym sign has been installed. 		31.08.24








26.07.24		Complete
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Noticeboards Residents are unhappy with the installation of the new noticeboardsPembury EstateJoshua Munford - PGM and Jason Reid - Estate Services
PGM have carried out redecorations to the affected blocks. 		Completed
15.04.2024		Complete
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DecorationsResidents are unhappy with colour of paint used in blocks in Pembury West Pembury EstateJoshua Munford - PGM Residents are unhappy that dark grey has been used when the blocks were previously white. PERA would like update on who signed off colour, costs of painting and for blocks to be repainted.

Neighbourhoods asked PGM to paint the blocks in the darker color's however we should have consulted with residents on this first. All the blocks at Pembury West and Pembury Estate have now been painted white.



Complete
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PGM Resident liaison Officer An RLO was supposed to be based at Pembury. Pembury EstateJoshua Munford - PGM RLO Beverly Neuville started on 8 July and she is based at Pembury on Tuesdays and Fridays. PGM have designed a poster so that residents are aware of Beverley and how to contact her. 08.07.24Complete
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Leak at Hindrey RoadOngoing leak to roof at Hindrey Road, affecting upper floors. Hindrey Road Eileen McGowan - Head of Repairs NE LondonPGM are investigating whether the leaks have been addressed.
TBAIn Progress
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Fibre broadbandResidents would like info on when fibre broadband can be connected to the estatePembury Estate Dean Moss- Telecoms Project OfficerWork is due to start on Hackney estates shortly and we have asked for Pembury to be prioritised. Delays have occurred due to networks suspending their build programmes and operators such as community fibre have stopped operating. This has caused delays in our programme. Peabody is working with G Network on the Pembury Estate and the upgrade is scheduled for 2025. We’re keeping other options open also and will bring the works forward if possible. Next update due November 2024.

2025In Progress
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Cables hangingCables for ariels are hanging all over the estate and need to be looked at and refixed.Pembury Estate PGM Kay has done a walkabout and sent a report to PGM detailing where cabling needs to be tied back. PGM have tied back all cabling save for Pegwell House where bushes are presenting an obstruction. Jason is arranging for Gingko to remove the bush so that the cabling can be tied back. Wrong pictures sent by PGM as a result Ginco could not identify the bushes that needed to be cut Back. Kay to do another walkabout with Jason and will take pictures and send directly to Ginco so they can progress with the required work.
31.09.24In Progress
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Complaints about cleaning PERA have raised regular concerns about fluctuating standards of cleaning on the estate Pembury Estate Sunny Vadher - Estate ServicesIn mid-June Sunny placed two additional Area Managers on the estate to support Jason. The staff are reviewing current standards, processes and capabilities, and are putting new systems in place to Facilite better cleaning standards. General feedback from speaking to residents is that cleaning standards have improved. The community centre have mentioned that they haven't received any complaints about cleaning in the last two weeks. Jason resumed full management of estate services at Pembury from 12 August. Update September 2024: Sunny will provide further update to PERA at the meeting on 9 September. OngoingIn Progress
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Rough sleepersRough sleepers and drug users are misusing the binstores at 104 Hindrey Road. PERA would like confirmation on whether door to roof at Hindrey Rd has been closed up.

104 Hindrey Rd Richard Ellis - Contracts Manager Electrical Team.The door at 104 Hindrey Road is being replaced, and in the meantime we have asked Kingdom to carry out regular patrols of this area. This is being done by the concierge during the daytime and the Dalston Lane security after hours. A job has been raised for PGM to close the rooftop, ref. 3987036/1. Update September 2024: The door to bin store at 104 Hindrey has now been replaced and is locking. November 2024
In Progress
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CCTVResidents would like confirmation of work carried out at Atkins Square. PERA have requested CCTV contract between Hackney and Peabody. Pembury Estate Electrical Team Ben has requested a summary of recent CCTV works in Atkins Square from the Electrical Team. He will respond on the CCTV contract shortly.
31.09.24In Progress
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Fire safety Following Dalston Lane Fire, residents on the estate would like an update on fire safety, including whether the stay put is being reviewed. Pembury Estate Fire Safety Team A fire safety letter was sent to residents of Hindrey Rd, Shellness Rd, Dalson Lane and Tolsford Red on 8 August. A further letter is being considered for Old Pembury. 31.09.24In Progress
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*Estimated dates are subject to change.
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