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PHC Score Card
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OPDPHC SCORELABORATORY
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100100%100
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NATIONAL HEALTH PROGRAMGENERAL ADMINISTRATION
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100100
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Area of Concernwise Score
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Service ProvisionPatient's RightInputSupport Services
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100100100100
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Clinical ServicesHospital Infection ControlQuality ManagementOutcome
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100100100100
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Area of Concern - A Service Provision
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Standard A1Facility provides primary level curative services100%
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Standard A2The facility provides RMNCHA Services 100%
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Standard A3 The Facility provides Diagnostic Services, Para-clinical & support services.100%
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Standard A4The facility provides services as mandated in the National Health Programmes /State scheme(s).100%
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Area of Concern B - Patients' Right
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Standard B1The facility provides the information to care seekers, attendants & community about the available services and their modalities 100%
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Standard B2Services are delivered in a manner that is sensitive to gender, religious and cultural needs, and there are no barrier on account of physical, economic, cultural or social status. 100%
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Standard B3The facility maintains privacy, confidentiality & dignity of patient, and has a system for guarding patient related information.100%
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Standard B4The facility ensures that there are no financial barrier to access, and that there is financial protection given from the cost of hospital services.100%
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Area of Concern - C Inputs
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Standard C1The facility has infrastructure for delivery of assured services, and available infrastructure meets the prevalent norms100%
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Standard C2The facility ensures the physical safety including fire safety of the infrastructure. 100%
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Standard C3The facility has adequate qualified and trained staff, required for providing the assured services to the current case load 100%
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Standard C4The facility provides drugs and consumables required for assured services.100%
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Standard C5The facility has equipment & instruments required for assured list of services.100%
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Area of Concern - D Support Services
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Standard D1The facility has a established Facility Management Program for Maintenance & Upkeep of Equipment & Infrastructure to provide safe & Secure environment to staff & Users 100%
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Standard D2The facility has defined procedures for storage, inventory management and dispensing of drugs in pharmacy and patient care areas100%
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Standard D3The facility ensures availability of diet, linen, water and power backup as per requirement of service delivery & support services norms100%
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Standard D4The facility has defined and established procedures for promoting public participation in management of hospital with transparency and accountability. 100%
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Standard D5Hospital has defined and established procedures for Financial Management & monitoring of quality of outsourced services.100%
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Standard D6The facility is compliant with all statutory and regulatory requirement imposed by local, state or central government 100%
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Standard D7Roles & Responsibilities of administrative and clinical staff are determined as per govt. regulations and standards operating procedures. 100%
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Standard D8Hospital has defined and established procedure for monitoring & reporting of National Health Program as per state specifications100%
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Area of Concern - E Clinical Services
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Standard E1The facility has defined procedures for registration, consultation and admission of patients. 100%
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Standard E2The facility has procedures for continuity of care of patient.100%
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Standard E3The facility has defined and established procedures for nursing careNA
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Standard E4 The facility has defined procedure for drug administration & follows standard treatment guidelines defined by state/Central government100%
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Standard E5The facility has defined and established procedures for maintaining, updating of patients’ clinical records and their storage100%
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Standard E6The facility has defined and established procedures for discharge of patient.NA
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Standard E7The facility has defined and established procedures for Emergency Services and Disaster Management 100%
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Standard E8The facility has defined and established procedures of diagnostic services 100%
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Maternal & Child Health Services
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Standard E9The facility has established procedures for Antenatal care as per guidelines 100%
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Standard E10The facility has established procedures for Intranatal care as per guidelines NA
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Standard E11The facility has established procedures for postnatal care as per guidelines 100%
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Standard E12The facility has established procedures for care of new born, infant and child as per guidelines 100%
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Standard E13The facility has established procedures for abortion and family planning as per government guidelines and law100%
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Standard E14The facility provides Adolescent Reproductive and Sexual Health services as per guidelines 100%
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National Health Programmes
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Standard E15The facility provides National health Programme as per operational/Clinical Guidelines 100%
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Area of Concern - F Infection Control
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Standard F1The facility has infection control Programme and procedures in place for prevention and measurement of hospital associated infection100%
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Standard F2The facility has defined and Implemented procedures for ensuring hand hygiene practices and antisepsis100%
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Standard F3The facility ensures availability of material for personal protection, and facility staff follow standard precaution for personal protection. 100%
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Standard F4The facility has standard procedures for processing of equipment and instruments 100%
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Standard F5Physical layout and environmental control of the patient care areas ensures infection prevention 100%
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Standard F6The facility has defined and established procedures for segregation, collection, treatment and disposal of Bio Medical and hazardous Waste. 100%
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Area of Concern - G Quality Management
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Standard G1The facility has defined and established organizational framework & Quality policy for Quality Assurance 100%
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Standard G2The facility has established system for patient and employee satisfaction100%
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Standard G3The facility have established system for assuring and improving quality of Clinical & support services by internal & external program.100%
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Standard G4The facility has established, documented implemented and maintained Standard Operating Procedures for all key processes and support services. 100%
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Area of Concern - H Outcomes
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Standard H1 The facility measures Productivity Indicators and ensures compliance with State/National benchmarks 100%
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Standard H2 The facility measures Efficiency Indicators and ensure to reach State/National Benchmark100%
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Standard H3The facility measures Clinical Care & Safety Indicators and tries to reach State/National benchmark100%
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Standard H4The facility measures Service Quality Indicators and endeavours to reach State/National benchmark 100%
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100