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Area/MetricValue 0-10WeightResultAvg
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Finance
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Performance
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Reporting81.18.8
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Billing515
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Regulatory compliance performance10110
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7.93
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Cost
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Ease of negotiation414
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Adherence/cost creep10110
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7.00
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Contract
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Specs
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Delivers to negotiated spec 616
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Delivers to negotiated timeline5.51.26.6
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Quality of delivered goods/services is acceptable717
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6.533333333
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SLA
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Negotiated realistic SLAs for our need919
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Performs to SLAs as contracted717
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Escalates SLA issues per contract313
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Performance on SLA failure penalties515
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6
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Relationship
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Sales/Service
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Pre-contract sales team support818
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post-contract sales team support616
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Customer service availability71.17.7
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Customer service responsiveness515
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6.675
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Flexibility/transparency
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Vendor reporting on performance issues919
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Vendor's promises to deliver matched by ability to del717
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Vendor performance on change orders810
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5.333333333
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Positioning
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Strategic/tactical
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Strategic value (10 is highest, pure tactical is 0)818
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8
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Criticality
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Products/services are mission critical515
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Satisfaction with performance on critical elements818
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Satisfaction with non-critical elements717
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6.666666667
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