ABCDEFGHIJKLMNOPQRST
1
Area/MetricValue 0-10WeightResultAvg
2
Finance
3
Performance
4
Reporting81.18.8
5
Billing515
6
Regulatory compliance performance10110
7
7.93
8
Cost
9
Ease of negotiation414
10
Adherence/cost creep10110
11
7.00
12
Contract
13
Specs
14
Delivers to negotiated spec 616
15
Delivers to negotiated timeline5.51.26.6
16
Quality of delivered goods/services is acceptable717
17
6.533333333
18
SLA
19
Negotiated realistic SLAs for our need919
20
Performs to SLAs as contracted717
21
Escalates SLA issues per contract313
22
Performance on SLA failure penalties515
23
6
24
Relationship
25
Sales/Service
26
Pre-contract sales team support818
27
post-contract sales team support616
28
Customer service availability71.17.7
29
Customer service responsiveness515
30
6.675
31
Flexibility/transparency
32
Vendor reporting on performance issues919
33
Vendor's promises to deliver matched by ability to del717
34
Vendor performance on change orders810
35
5.333333333
36
Positioning
37
Strategic/tactical
38
Strategic value (10 is highest, pure tactical is 0)818
39
8
40
Criticality
41
Products/services are mission critical515
42
Satisfaction with performance on critical elements818
43
Satisfaction with non-critical elements717
44
6.666666667
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100