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Comment #Date receivedDate resolvedPublish (leave empty if NO)FeedbackSanitized FeedbackSummaryCommenterCategoryResponsibleSourceEntered byCommentResolutionSubmitted to FESS for comment
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101/19/201804/10/2019YESTaps in toilets only activate when hands too high above basin. They also keep breaking (9th floor)Taps in toilets only activate when hands too high above basin. They also keep breaking (9th floor)Taps in bathrooms (WH9)AnonymousBathrooms:WHQoLMeet and greet feedback boxFrank ChlebanaThis has been addressed.This has been addressed.01/17/2019
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201/19/2018YESInclude computing people and computing results and outstanding improvements in the UEC talksInclude computing people and computing results and outstanding improvements in the UEC talksComputing results in EUC talksMaria A (CMS Computing)UEC talksUsers MeetingMeet and greet feedback boxFrank Chlebana
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301/19/201801/19/2018Thanks for all you do for the users of FermilabThanksAnonymousUECUECMeet and greet feedback boxFrank ChlebanaThanks received
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401/19/201801/17/2019YESProvide a convenient long term parking space near Wilson HallProvide a convienent long term parking space near Wilson HallLong term parking at WHAnonymousParking:WHQoLVerbalFrank ChlebanaLong term parking is available at the village - but that is not very practical for people at WH. Check with ESH&Q security (Cindy brought up that there is longterm parking also at the education center, depends on how long parking is needed) -> some words on the global user webpageWilson Hall does not have long term parking and most likely will not since parking is already at a premium.  It also interferes with roads and gournds winter plowing management. However, there are other long term parking areas on-site: Blackhawk & Shabbona Streets in the Village, CDF (HAB), D0, SciDet, and Lederman Science Center.  Information was received from Security Chief.
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501/19/201804/10/2019YESKeep the back door at the users center open to allow people accessing the sports area to more easily enter the users centerKeep the back door at the users center open to allow people accessing the sports area to more easily enter the users centerKeep back door at users center openUnknownFacilities:VillageQoLVerbal, during meet and greetFrank Chlebananeeds to be followed up, safety concern because of money for the bar: Jack HawkinsThis has been addressed, and the Che-Che Pinqua entrance to the Users Center bar area is now accessible during the normal bar hours of 4:00 - 11:30pm, Monday thru Friday.01/17/2019
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601/19/2018Keep the back door at the users center open to allow people accessing the sports area to more easily enter the users center (two people made this comment)Keep the back door at the users center open to allow people accessing the sports area to more easily enter the users center (two people made this comment)Keep back door at users center openUnknownFacilities:VillageQoLVerbal, during meet and greetFrank Chlebananeeds to be followed up, safety concern because of money for the bar: Jack Hawkins
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701/19/201807/16/2019YESMake sure general announcements (to allhands <allhands@fnal.gov> or such as work on wifi) are sent to both employees and users email listsMake sure general announcements (to allhands <allhands@fnal.gov> or such as work on wifi) are sent to both employees and users email listsGeneral computing announcements to users email listUnknownGlobal ServicesQoLVerbal, during meet and greetFrank Chlebananeed to talk to communications office and computing, both have to be able to send messages to these lists, right now they are bouncing, updated 190122 to enlarge scope to allhands email list Is there any way we could automate these emails going to the users so that Kim and Linda don’t have to do it by hand (e.g. add them to the mailing list that the original email went to, or have the original email be sent to both)? That seems like it would both make things easier for the office and make sure users get the information as soon as possible. Talked to Jon Bakken. He points to the new computing news column on the fermi at work page. He also said he is willing to send it to the users (user list) but he cannot decide what is applicable to users and what is not, so it would be a binary decisionThe Communications Office agreed to send messages to both the users and employees in case it pertains to both. Some small technical difficulties still have to be solved, but in general it is working
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801/19/201804/17/2019Clarify the definition of "users"Define "users"Cindy JoePolicyUECVerbal, during meet and greetFrank Chlebanasee feedback 15A User is defined in <a href="http://directorate-docdb.fnal.gov/cgi-bin/RetrieveFile?docid=108">Fermilab's Access Policy</a>.  An employee can participate as long as their manager approves their participation.
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901/19/201804/17/2019YESComplaint about the new car rental policy of not having the ability to pick up a car from onsite.Complaint about the new car rental policy of not having the ability to pick up a car from onsite.Cannot pickup rental car onsite.UnknownRental CarQoLVerbal, during meet and greetFrank ChlebanaThe new car rental contract was negotiated without input from the UEC. Do we want to have some input in this... If there is enough notice, cars will be dropped off. Enterprise has to deliver to the person renting the car, cannot leave the key with someone. During business hours!Enterprise will drop off vehicles on site. They need 24 - 48 hour notice.
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1001/19/201804/10/2019YESExtend cafateria hours to the weekend. Some meetings are scheduled during the weekend and it would be good to have food services available.Extend cafateria hours to the weekend. Some meetings are scheduled during the weekend and it would be good to have food services available.Weekend Cafeteria hoursUnknownCafeteria:HoursQoLVerbal, during meet and greetFrank ChlebanaThomas: In the past, we have repeqtidly asked FNAL directorate for a snacks/heat-up food vending mashine to be place near the elevators instead of the 5 millions softdrinks...A Saturday morning food service program was offered in the past. This service was discontinued, as means to help with reducing the subsidy amount paid to the food service provider. In order to reinstate such a program, the current food service subcontract would need to be modified, which would come at an extra cost to laboratory.01/17/2019
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1101/19/201804/10/2019YESProvide indoor bike parking or a covered area outside that is protected from the elementsProvide indoor bike parking or a covered area outside that is protected from the elementsProtected bike parkingUnknownFacilities:WHQoLVerbal, during meet and greetFrank Chlebana, contacted Joe Pygott on 3/7/17Wilson Hall building management and the Employee Advisory Group (EAG) have had discussions with the Directorate to formulate a plan concerning this matter.  The Site Sustainability Committee, is also creating a working group to help address sustainable commuting opportunities for the entire laboratory, which includes promoting a bicycle friendly atmosphere.01/17/2019
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1201/19/201807/18/2019YESFocus more on the physics program - allow users to provide more input to help shape the physics programFocus more on the physics program - allow users to provide more input to help shape the physics programFocus on physics programUnknownPolicyUECVerbal, during meet and greetFrank ChlebanaEveryone is able to submit proposals to the PAC - physics advisory committeeThe physics program of the laboratory is shaped by the chief research officer, the scientist advisory council, and the physics advisory committee. Perhaps we need to encourage an explicit connection between science planning and the UEC. The laboratory’s science program is largely governed by the p5 priorities but there are details and choices that could benefit from more discussion. We would welcome some type of discussion group that would bring the user community into closer contact with the lab’s scientific direction setting.
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1301/19/2018YESBetter define the UEC role and how it interacts with other initiatives at the labBetter define the UEC role and how it interacts with other initiatives at the labDefine UEC role and interactions with other initiativesUnknownPolicyUECVerbal, during meet and greetFrank Chlebana
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1401/19/201804/12/2018Provide feedback from users to visa office directly. They welcome details and look forward how they can improveFeedback to visa officeKappy (Visa office)VisaQoLVerbal, during meet and greetThomasThanks
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1501/19/201804/17/2019YESDefine users: Is a AD operator a user, can that person run for uec.Define "users": Is a AD operator a user, can that person run for uec. What about FNAL technicians/engineers. What about university technicians/engineers that stay at FNAL in the village. Would spouses qualify? Define "users"Anonymous PolicyUECVerbal, during meet and greetThomasThomas: What about FNAL technicians/engineers. What about university technicians/engineers that stay at FNAL in the village. Would spouses qualify? A User is defined in <a href="http://directorate-docdb.fnal.gov/cgi-bin/RetrieveFile?docid=108">Fermilab's Access Policy</a>.  An employee can participate as long as their manager approves their participation.
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1601/19/201804/17/2019YESIncreased cost of rental cars compared to Pilot's costThe costs for rental cars increased with the switch away from Pilot. Can you explain the increase?Rental car cost increaseJanet ConradRental CarQoLVerbalSowjanyaGriselda is the contact for enterprise, Enterprise coverage is much better, there is a Q&A on the website explaining that everything that is paid through FNAL checks needs to be enterprise, paying out of pocket you can use whoever you like, including Pilot. need to be carefully worded: it was looked at by the <whatever> committee, everything that enterprise provides (including insurance)Enterprise provides additional services such as a towing package. Renter is not responsible for additional cost if this service is needed.
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1701/19/2018YESDo you have any data/metrics on what impact UEC has on budget outcomes through the DC trips? If not, it would be great to find a way to assess this.Do you have any data/metrics on what impact UEC has on budget outcomes through the DC trips? If not, it would be great to find a way to assess this.Impact Metrics of DC tripDmitri DenisovMetricsGovernment RelationsVerbal, during meet and greetSowjanya
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1801/19/201801/25/2019YESThe wifi is terrible at some places in the village and this is really impacting graduate student's work. Can UEC do anything to help this scenario?The wifi is terrible at some places in the village and this is really impacting graduate student's work. Can UEC do anything to help this scenario?Wifi in VillageAndrew Mogan (graduate student)ComputingQoLVerbal, during meet and greetSowjanyafollow with BakkenFermilab’s core computing division hears complaints like this from time to time and addresses them one by one. We follow up closely on individual tickets through the service desk and would ask to open tickets when problems get notices. To our knowledge the networking situation in the village was improved dramatically during the last 5 years. Users should not expect the same bandwidth and quality of network as in Wilson hall or other offices though.
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1901/19/2018YESUsers meeting length is not long enoughUsers meeting length is not long enoughUsers meeting too shortPeter ShanahanUsers meetingUsers MeetingVerbal during meet and greetJiyeon Han
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2001/22/201804/17/2019YESUEC Meets&Greets event was loud even in other floors, maybe better to host in 2nd-floor or soUEC Meets&Greets event was loud even in other floors, maybe better to host in 2nd-floor or soUEC Meet&Greet too loudAnonymousUECUECVerbal in Wilson hall elavatorJiyeon HanThe meet and greet was moved to the 2nd floor this year and was scheduled during the wine and cheese time.
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2101/25/201704/10/2019YESThere is too much parking reserved for the directorateThere is too much parking reserved for the directorateToo much reserved parkingAnonymousParking:WHQoLFeedback formFrank ChlebanaWith the upcoming construction for the Integrated Engineering Research Center in the Wilson Hall east parking lot, the lab has formed a Parking Working Group which is currently developing strategies to resolve parking issues in the core campus. With the upcoming construction for the Integrated Engineering Research Center in the Wilson Hall east parking lot, the lab has formed a Parking Working Group which is currently developing strategies to resolve parking issues in the core campus. 01/17/2019
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2202/01/201804/10/2019YESThe men's bathroom situation in wilson hall is getting ridiculous. On the upper floors, bathrooms routinely close and are out of service for a week at a time, and this happens pretty frequently. Half the sinks seem broken, as well. I get that this is a national lab and funding for bathroom fixes is probably low. But it makes the lab a pretty terrible place to work when it's a struggle to find a working bathroom!The men's bathroom situation in wilson hall is getting ridiculous. On the upper floors, bathrooms routinely close and are out of service for a week at a time, and this happens pretty frequently. Half the sinks seem broken, as well. I get that this is a national lab and funding for bathroom fixes is probably low. But it makes the lab a pretty terrible place to work when it's a struggle to find a working bathroom!Many Men's bathrooms brokenAnonymousBathrooms:WHQoLFeedback formFrank Chlebanacheck with Facilities, write a resolutionA Work Order Request was issued, and this has been resolved 01/17/2019
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2302/12/201804/10/2019YESNo hot (or warm) water at the faucets, water sprays over the counter tops (water pressure too high), faucet broken for many weeks (months).No hot (or warm) water at the faucets, water sprays over the counter tops (water pressure too high), faucet broken for many weeks (months).Taps in bathroomsAnonymousBathrooms:WHQoLVerbalFrank ChlebanaA Work Order Request was issued, and this has been resolved 01/17/2019
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2402/12/201804/10/2019YESHigh mineral content of water fountains.High mineral content of water fountains.High mineral content of water fountains.AnonymousFacilities:WHQoLVerbalFrank Chlebanatoo high, facility personDrinking water samples are performed periodically as part of an ongoing process. We have engaged the services of a water quality expert to review the results of these samples to insure that we provide the best quality drinking water.01/17/2019
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2503/02/201804/10/2019YESProvide carbonated water dispenser at the cafeteriaProvide carbonated water dispenser at the cafeteriaProvide carbonated water dispenser at the cafeteriaAnonymousFoodQoLVerbalFrank ChlebanaFood committeeAn additional lever has been added to the Coca-Cola dispenser in the cafeteria that will provide carbonated water.01/17/2019
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2603/26/201804/10/2019Can you push Fermilab more on the bathroom situation? Currently, the men's bathroom on 10 is out (and has been since 2/21/18 at least). It spends about half it's time or more unusable. The bathrooms on 9 and 11 are both down to a single working sink. I am not looking for luxury, here, but when bathrooms are getting cleaned or others briefly go out-of-service it can take 5 or more floors of searching to find one that is available...Can you push Fermilab more on the bathroom situation? Currently, the men's bathroom on 10 is out (and has been since 2/21/18 at least). It spends about half it's time or more unusable. The bathrooms on 9 and 11 are both down to a single working sink. I am not looking for luxury, here, but when bathrooms are getting cleaned or others briefly go out-of-service it can take 5 or more floors of searching to find one that is available...Many Men's bathrooms brokenCorey AdamsBathrooms:WHQoLFeedback formGavin Daviessee feedback 22All of the issues denoted in this concern have had Work Order Requests assigned to them and have been addressed. Due to the traffic volume for the 48 restrooms throughout Wilson Hall, there may be at any given time, a small number of restrooms that are out of service awaiting repair. Work Order Requests are issued and resolved as rapidly as possible. 01/17/2019
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2703/28/201804/10/2019Today (Mar 28) a sign appeared on the 11th floor men's bathroom mentioning it was closed for maintenance, and the bathroom was locked. The locking happened sometime after 10AM, when I had changed in the bathroom and left my running clothes/shoes in the locker. Luckily, by calling Clorica (2798) they came right away and opened the restroom to let me get my clothes (thanks Dianne!). The bathroom situation is pretty bad: I had to go down to the 9th floor to have a usable bathroom, where there was only 1 faucet available. I know a colleague who went up instead of down and had to go all the way to 15th! Hopefully some resources can be dedicated to handle this situation. Thanks for your help!Today (Mar 28) a sign appeared on the 11th floor men's bathroom mentioning it was closed for maintenance, and the bathroom was locked. The locking happened sometime after 10AM, when I had changed in the bathroom and left my running clothes/shoes in the locker. Luckily, by calling Clorica (2798) they came right away and opened the restroom to let me get my clothes (thanks Dianne!). The bathroom situation is pretty bad: I had to go down to the 9th floor to have a usable bathroom, where there was only 1 faucet available. I know a colleague who went up instead of down and had to go all the way to 15th! Hopefully some resources can be dedicated to handle this situation. Thanks for your help!Many Men's bathrooms brokenGabriele BenelliBathrooms:WHQoLFeedback formGavin Daviessee feedback 22All of the issues denoted in this concern have had Work Order Requests assigned to them and have been addressed. Due to the traffic volume for the 48 restrooms throughout Wilson Hall, there may be at any given time, a small number of restrooms that are out of service awaiting repair. Work Order Requests are issued and resolved as rapidly as possible. 01/17/2019
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2803/28/201804/10/2019YESThe women's bathroom on the second floor of Aspen East provides almost no privacy for showering. There are 2 showers next to one another, both with glass doors, and across from a large mirror. The only real option to ensure your privacy is to lock the bathroom door, but being as this is the only women's bathroom on the floor, that prevents anyone else from using the bathroom while you are in the shower.The women's bathroom on the second floor of Aspen East provides almost no privacy for showering. There are 2 showers next to one another, both with glass doors, and across from a large mirror. The only real option to ensure your privacy is to lock the bathroom door, but being as this is the only women's bathroom on the floor, that prevents anyone else from using the bathroom while you are in the shower.Privacy problems in Women's bathroom in Aspen EastAnonymousBathrooms:VillageQoLFeedback formFrank ChlebanaGriselda in January takes over, she will have a look. Was there renovation in Aspen East during the summer of 2018?

short term solution that we will implement to add extra privacy will be to add an opaque shower door film to the current doors. Tommy is also going to look into installing new shower doors that would again add more privacy. The long term solution is to remodel the bathroom, and convert them all into single person bathrooms.
Two new doors that obscure the view through the glass were purchased and installation should be complete by April 6, 2019.01/17/2019
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2903/28/201804/10/2019The situation with Wilson Hall bathrooms is ridiculous. The men's restroom on 10 has been closed for over a month, with no indication that any progress is being made to fix it. Now, the men's restrooms on 11 and 12 are also closed down.The situation with Wilson Hall bathrooms is ridiculous. The men's restroom on 10 has been closed for over a month, with no indication that any progress is being made to fix it. Now, the men's restrooms on 11 and 12 are also closed down.Many Men's bathrooms brokenAnonymousBathrooms:WHQoLFeedback formFrank Chlebanasee feedback 22All of the issues denoted in this concern have had Work Order Requests assigned to them and have been addressed. Due to the traffic volume for the 48 restrooms throughout Wilson Hall, there may be at any given time, a small number of restrooms that are out of service awaiting repair. Work Order Requests are issued and resolved as rapidly as possible. 01/17/2019
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3004/09/201804/10/2019YESHello, just a thought. I know the west parking lot isn't that big, but I was thinking it would be nice to have the lightpoles numbered or alphabetized to make it easier for me to find my car. Like they do in shopping mall parking lots. Thank you.Hello, just a thought. I know the west parking lot isn't that big, but I was thinking it would be nice to have the lightpoles numbered or alphabetized to make it easier for me to find my car. Like they do in shopping mall parking lots. Thank you.Number lightpoles to find parked car.Parking:WHQoLFeedback formFrank ChlebanaGriselda and OLI will pass it on to somebodyFESS will investigate the feasibility of alphabetizing the light poles in the west parking lot of Wilson Hall.01/17/2019
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3104/19/201804/16/2019YESWith Fermilab Cafeteria changing hours of service willy-nilly, it is
worse than useless on some occasions. Yesterday I wanted to have a
quick lunch right after 1PM. However the cafeteria was closed in
spite of their posted "lunch" hours 11:30AM-2PM. I saw several other
people turned away.

I think cafeteria vendors should be required to maintain service
during their agreed to with Fermilab and posted hours. Can you please
follow up and make sure Fermilab users do not have surprises like
yesterday in the future?
With Fermilab Cafeteria changing hours of service willy-nilly, it is
worse than useless on some occasions. Yesterday I wanted to have a
quick lunch right after 1PM. However the cafeteria was closed in
spite of their posted "lunch" hours 11:30AM-2PM. I saw several other
people turned away.

I think cafeteria vendors should be required to maintain service
during their agreed to with Fermilab and posted hours. Can you please
follow up and make sure Fermilab users do not have surprises like
yesterday in the future?
Opening hours of cafeteriaAndrei GaponenkoCafeteria:HoursQoLDirect email to members of the UEC QoL Frank ChlebanaThere are occasions throughout the year, where the cafeteria is requested to close early, due to a large event that is taking place in the atrium that requires extra time or space for setup. When this occurs there is signage posted in the cafeteria serving area explaining the situation, and also announcements are placed in the Fermilab at Work website. All requests by the sub-contractor to close early must be approved by FESS.There are occasions throughout the year, where the cafeteria is requested to close early, due to a large event that is taking place in the atrium that requires extra time or space for setup. When this occurs there is signage posted in the cafeteria serving area explaining the situation, and also announcements are placed in the Fermilab at Work website. All requests by the sub-contractor to close early must be approved by FESS.01/17/2019
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3205/03/201804/10/2019YESWhy were the trees removed in the east side parking lot? Environmental impact and communication to the community.Why were the trees removed in the east side parking lot? Environmental impact and communication to the community.Why tree removal on WH eastFacilities:WHQoLVerbalFrank Chlebanacheck with FacilitiesTrees onsite are typically removed because of hazard potential, negative impact to operations, or they've been affected by insects/disease. The trees in question were affected by the emerald ash borer beetle, which lay their eggs in bark crevices on ash trees. The larvae feed underneath the bark, ultimately disrupting the tree's ability to transport water and nutrients, which eventually kills the tree.01/17/2019
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3306/21/201812/04/2018YESBike rack at TD (for Bike share program)Bike rack at TD (for Bike share program)Bike rack at TD (for Bike share program)AnonymousBikesQoLFeedback boxJiyeon HanWe will add a rack in TD in the Spring of 2019
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3406/21/2018YESNormal ranch dip available for break time snacks in Users MeetingNormal ranch dip available for break time snacks in Users MeetingNormal ranch dip available for break time snacks in Users MeetingAnonymousUsers MeetingUsers MeetingFeedback boxJiyeon Han
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3506/21/201804/17/2019YESROC West is less pretty than ROC East. Can we set nice pictures/paintings?ROC West is less pretty than ROC East. Can we set nice pictures/paintings?ROC West is less pretty than ROC East. Can we set nice pictures/paintings?AnonymousFacilities:WHQoLFeedback boxJiyeon HanWho owns ROC West. Send Harry Ferguson a mail and resolveContacted Harry Ferguson and passed on request.
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3606/21/2018YESAlphabetize badges in Users MeetingAlphabetize badges in Users MeetingAlphabetize badges in Users MeetingAnonymousUsers MeetingUsers MeetingFeedback boxJiyeon Han
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3706/21/2018YESa box to recycle name tagsa box to recycle name tagsa box to recycle name tagsAnonymousUsers MeetingUsers MeetingFeedback boxJiyeon HanPlaced the recycle box in UEC booth area, we will advertise more during Users Meeting
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3806/21/201801/17/2019YESHave a zipcar park spot near WHHave a zipcar park spot near WHHave a zipcar park spot near WHAnonymousParking:WHQoLFeedback boxJiyeon HanZipcar is no longer available on siteZipcar is no longer available on site
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3906/27/201801/01/2019YESI submitted the following query to the Fermilab EAG, but since it's in the village I thought you might like to know as well. "I was wondering if you could help out. The main overhead parking lot light at the Fermilab gym has been out for a long time. (So long that I've forgotten how long: 3 months? 6 or more?) So it's very dark out there at night, especially in the winter. There is a light next to one of the houses that helps a little bit, but not enough, especially with trees in the way. I am a gym member and go almost daily, often late at night. I like the 24/7 open hours, but I don't feel very safe when it's so dark and deserted, so if it's very late I always hurry to my car, even when I get to park next to the door. In addition to not always feeling safe, there's not enough time to acclimate to the darkness on the way out and I have hurt myself stumbling over branches and parking fixtures. Being able to see would be very reassuring. I have seen two different lifts in the parking lot for periods of time, including right now (a lift is taking one of the semi-lit spots next to the door, actually), but as of last night the light hadn’t come back yet. Any chance you can find out when/if it can be fixed?"
The main overhead parking lot light at the Fermilab gym has been out for a long time. (So long that I've forgotten how long: 3 months? 6 or more?) So it's very dark out there at night, especially in the winter. There is a light next to one of the houses that helps a little bit, but not enough, especially with trees in the way. I am a gym member and go almost daily, often late at night. I like the 24/7 open hours, but I don't feel very safe when it's so dark and deserted, so if it's very late I always hurry to my car, even when I get to park next to the door. In addition to not always feeling safe, there's not enough time to acclimate to the darkness on the way out and I have hurt myself stumbling over branches and parking fixtures. Being able to see would be very reassuring. I have seen two different lifts in the parking lot for periods of time, including right now (a lift is taking one of the semi-lit spots next to the door, actually), but as of last night the light hadn't come back yet. Any chance you can find out when/if it can be fixed?"
Fix light at gym parking in villageAnonymousFacilities:VillageQoLFeedback FormGavin Daviesfixed, resolved
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4004/01/201804/17/2019YESThe issue is that foreign nationals have to get a new ID every time they exit/re-enter the US.
This means that I have to get a new ID every time I come to Fermilab. Sometimes for 2 days...
Without Fermilab-ID, one can get on site only from 8am on with any photo-ID. I think it would be useful to at least change this to 6am.

The new ID rule is from DOE, I believe. That would not be easy to change. Although for people with Global Entry, it could be relaxed.
The issue is that foreign nationals have to get a new ID every time they exit/re-enter the US.
This means that I have to get a new ID every time I come to Fermilab. Sometimes for 2 days...
Without Fermilab-ID, one can get on site only from 8am on with any photo-ID. I think it would be useful to at least change this to 6am.

The new ID rule is from DOE, I believe. That would not be easy to change. Although for people with Global Entry, it could be relaxed.
Visa holders need to get new ID every time they enter the USMichele WeberVisaQoLVerbalSowjanya GollapinniThis is a very reasonable request and I heard similar request from other users. This creates problems during shifts as well where shifters might want to come early to transition into the shift role. Depends on I-94 and the visa waiver program. Also request has to be filled out correctly.ID badges experiation dates are driven by person's lawful immigration status and/or duration of planned visit, and/or medical insurance.
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4105/01/201801/01/2019YESTaiwan s listed as "Province of China" which is not correct. Can this be fixed? Taiwan s listed as "Province of China" which is not correct. Can this be fixed? Taiwan s listed as "Province of China" which is not correct. Can this be fixed? Yun-Tse TsaiGlobal ServicesUECVerbal/eamilSowjanya GollapinniThis is being followed up on by HR and the foriegn visits specialist at the lab. Initial response is: "As a Department of Energy laboratory, the country list in ServiceNow is based on the International Standards Organization's official list of Codes for the representation of names of countries and their subdivisions. The US government officially views Taiwan as 'Taiwan, Province of China'." But, SLAC which is also a DOE lab lists Taiwan as just Taiwa and not a province of China. This is being understood.The countries list used by Fermilab is based on the International Standards Organization’s (ISO) official list of codes for the representation of names of countries and their subdivisions. Under ISO, Taiwan is listed as “Taiwan, Province of China". Fermilab has ISO certification in IT services which requires Fermilab to use the ISO official list of Codes for country classification. Fermilab is one of the DOE labs to earn this certification. Other DOE labs which do not have the ISO certification for IT may not follow ISO listing. UEC understands and shares the concern brought up by users in this regard and have informed the directorate and lab’s foreign visits specialist about this, but given the IT certification requirement, there is not much room to make a change unless the listing is officially updated by ISO. Any further progress on this will be informed to the users as UEC learns more.
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4207/01/201812/07/2018I'm wondering whether the UEC would like a presentation on lab cybersecurity by Irwin Gaines? Irwin has presented to some of the other lab committees, who found it useful. If so, pending Irwin's schedule, could he please be added to the agenda for an upcoming meeting?Cybersecurity talk for UECMarcia TeckenbrockUECUECEmailGavin Daviestalk given
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4308/02/201804/10/2019YESWater in dorm is so bad and many of users are suffering from skin issues. Several users asked if there is a possibility to install water softner in dorm area. Water in dorm is so bad and many of users are suffering from skin issues. Several users asked if there is a possibility to install water softner in dorm area. Bad quality water in dormSeveral MINERvA studentsBathrooms:VillageQoLVerbalJiyeon HanOngoing: housing put water to purchase in laundry room to drink, other incident: orange water out of the tabs, sometimes brown (old pipes), Jose: water tests confirm that the water is safe (from housing office) Bring up with housing office, maybe put filters, or if you replace pipes, this will come from rents which will increase, not every house has filtersWater quality in the Village has always been problematic. Water for almost the entire site (including Wilson Hall) comes from wells in Warrenville. The water meets all of the required standards for quality. It is also routinely tested internally by the Laboratory. The water is hard, being from a well (compared to being from Lake Michigan, for example).  We have taken what steps we can to reduce the hardness by replacing most of the water lines in the Village. The old water lines were cast iron or galvanized; the newer ones are made from a PVC-type plastic material or copper. There are no plans to install water softeners in the residential areas of Fermilab. Installation and maintenance would be a significant challenge. In addition, most of the buildings in the Village do not have the space to allow water softening equipment to be installed.01/17/2019
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4408/18/201801/18/2019YESHello, I have a question about the Fermilab code of conduct. Google still finds a Fermilab anti-harassment policy dating to 2015 which has reporting mechanisms for employees but not users. I know this was brought up by the UEC more recently but I haven't been able to find updated information. I'm trying to help MINERvA and DUNE with their policies and having a usable FNAL policy document would be very useful.Hello, I have a question about the Fermilab code of conduct. Google still finds a Fermilab anti-harassment policy dating to 2015 which has reporting mechanisms for employees but not users. I know this was brought up by the UEC more recently but I haven't been able to find updated information. I'm trying to help MINERvA and DUNE with their policies and having a usable FNAL policy document would be very useful.Updated FNAL code of conductHeidi SchelmanPolicyUECEmail to Users Office and SowjanyaSowjanyaSowjanya is following up with HR, Global and keeping Users Office in the loop.The FNAL code of conduct is called "Statement of Fermilab Community Standards" and is available from the <a href="http://news.fnal.gov/fermilab-at-work/policies/">Policies webpage</a>. The current code went into effect July 18 2017, available <a href="http://directorate-docdb.fnal.gov/cgi-bin/RetrieveFile?docid=174">here</a>.
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4508/27/201804/10/2019YESIt is very difficult to have packages delivered (e.g. from Amazon or other e-commerce websites) when living in the village. It routinely takes up to a week for packages to get from the Fermilab shipping center to the village. I know of no reasonable explanation for these huge delays.It is very difficult to have packages delivered (e.g. from Amazon or other e-commerce websites) when living in the village. It routinely takes up to a week for packages to get from the Fermilab shipping center to the village. I know of no reasonable explanation for these huge delays.Long delays for package delivery in villageKevin PedroMailQoLFor security reasons, it is currently the lab's policy that all mail and packages delivered on-site shall be routed through our Shipping & Receiving Department. For individuals that are expecting package(s), there is the option of coming to site 38 shipping / receiving to obtain the package(s). For security reasons, it is currently the lab's policy that all mail and packages delivered on-site shall be routed through our Shipping & Receiving Department. For individuals that are expecting package(s), there is the option of coming to site 38 shipping / receiving to obtain the package(s). 01/17/2019
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4608/01/201702/11/2019YESI would like to make a request, but please ignore if this was already brought up and discussed earlier and I just happened to miss it. Several experiments these days are choosing to publish technical papers in Jinst, rather than NIM, but the Fermilab library no longer subscribes to this journal. I asked the library and they confirmed that they used to subscribe but discontinued the subscription because, according to the person I spoke to, it wasn't getting many hits. As a result we can get access to older articles from within the Fermilab network but not the recent ones, such as the <a href="http://iopscience.iop.org/article/10.1088/1748-0221/12/08/P08003">MicroBooNE paper on noise characterization</a>. I personally find this journal very useful and while I can access articles through another library subscription, which requires several steps, I think it would be useful for Fermilab users to have full access to it. Would it be possible for the UEC to ask the library to reconsider, if others also feel the same way?Several experiments these days are choosing to publish technical papers in Jinst, rather than NIM, but the Fermilab library no longer subscribes to this journal. I asked the library and they confirmed that they used to subscribe but discontinued the subscription because, according to the person I spoke to, it wasn't getting many hits. As a result we can get access to older articles from within the Fermilab network but not the recent ones, such as the <a href="http://iopscience.iop.org/article/10.1088/1748-0221/12/08/P08003">MicroBooNE paper on noise characterization</a>. I personally find this journal very useful and while I can access articles through another library subscription, which requires several steps, I think it would be useful for Fermilab users to have full access to it. Would it be possible for the UEC to ask the library to reconsider, if others also feel the same way?JINST journal available in libraryVassili PappavassiliouLibraryUECEmail to Ed Kearns last year, just found this in my inbox. I think this is a reasonable request and UEC can follow up with the Library.GavinGavin to look into itThe Fermilab Library has reinstated access to JINST online access. It can be accessed via <a href="https://library.fnal.gov/journal-list/#J"this link onsite or via VPN access</a>
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4710/01/201807/18/2019YESFeedback: Wanted to suggest moving the director's coffee break up from 3:30pm to 2:00pm. I personally prefer a caffeine bump earlier in the afternoon to make me more productive.Wanted to suggest moving the director's coffee break up from 3:30pm to 2:00pm. I personally prefer a caffeine bump earlier in the afternoon to make me more productive.Move director's coffee earlierMichael BairdFoodQoLsend email to person, highly unlikely, bring it up on Friday for TimThe director’s coffee break is timed to address other meetings that release management to mingle. We are not immediately considering a re-schedule.
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4810/01/201804/10/2019YESI received the following mail this morning from the administrator of the 10th floor neutrino group. "Good morning, I just received a visit from Building Management and was asked to pass along some notes regarding bicycles in Wilson Hall. Bicycles are not to be stored in the hallway, stairwell or behind the elevator. They are also not allowed to be hung on walls. Bicycles are considered freight and are not to be brought into the elevators between 7:00 - 9:00, 11:00 - 13:00 and 15:00 - 17:00. In the near future, bicycles will NOT be allowed in Wilson Hall at all and instead must be parked outside at the bike rack. (There is talk of putting up a bike shed outside WH -- updates will be given once available.) If you have any questions, you may contact John Kent directly." My comments are that If there is a real or perceived safety hazard or other inconvenience posed by the presence of bicycles in Wilson Hall because there is not adequate sheltered storage, shouldn't this problem be solved by providing such storage? And in providing such storage, one should take into account the needs of users who visit. For example, it isn't practical for visitors who keep a bike at the lab for commuting or exercise to have a storage solution that requires bikes to be regularly moved on an arbitrary schedule. My comments are that If there is a real or perceived safety hazard or other inconvenience posed by the presence of bicycles in Wilson Hall because there is not adequate sheltered storage, shouldn't this problem be solved by providing such storage? And in providing such storage, one should take into account the needs of users who visit. For example, it isn't practical for visitors who keep a bike at the lab for commuting or exercise to have a storage solution that requires bikes to be regularly moved on an arbitrary schedule. Rather than declaring a ban, a better process would be stating the problem and working with stakeholders to solve it. I'm disappointed by this bicycle unfriendly action by the lab.I received the following mail this morning from the administrator of the 10th floor neutrino group. "Good morning, I just received a visit from Building Management and was asked to pass along some notes regarding bicycles in Wilson Hall. Bicycles are not to be stored in the hallway, stairwell or behind the elevator. They are also not allowed to be hung on walls. Bicycles are considered freight and are not to be brought into the elevators between 7:00 - 9:00, 11:00 - 13:00 and 15:00 - 17:00. In the near future, bicycles will NOT be allowed in Wilson Hall at all and instead must be parked outside at the bike rack. (There is talk of putting up a bike shed outside WH -- updates will be given once available.) If you have any questions, you may contact John Kent directly." My comments are that If there is a real or perceived safety hazard or other inconvenience posed by the presence of bicycles in Wilson Hall because there is not adequate sheltered storage, shouldn't this problem be solved by providing such storage? And in providing such storage, one should take into account the needs of users who visit. For example, it isn't practical for visitors who keep a bike at the lab for commuting or exercise to have a storage solution that requires bikes to be regularly moved on an arbitrary schedule. My comments are that If there is a real or perceived safety hazard or other inconvenience posed by the presence of bicycles in Wilson Hall because there is not adequate sheltered storage, shouldn't this problem be solved by providing such storage? And in providing such storage, one should take into account the needs of users who visit. For example, it isn't practical for visitors who keep a bike at the lab for commuting or exercise to have a storage solution that requires bikes to be regularly moved on an arbitrary schedule. Rather than declaring a ban, a better process would be stating the problem and working with stakeholders to solve it. I'm disappointed by this bicycle unfriendly action by the lab.Protected bike parking, related to bike policy in WHKevin McFarlandFacilities:WHQoLfollow up with ESH&Q and Facilities, maybe mainly bikes in emergency stairwell, contacted Joe Pygott on 3/7/17Wilson Hall building management and the Employee Advisory Group (EAG) have had discussions with the Directorate to formulate a plan concerning this matter.  The Site Sustainability Committee, is also creating a working group to help address sustainable commuting opportunities for the entire laboratory, which includes promoting a bicycle friendly atmosphere.01/17/2019
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4910/01/201807/18/2019YESWilson Hall is the iconic symbol of Fermilab, instantly recognized by the world science community. The architectural concept was part of Bob Wilson's vision of a world class physics laboratory in an environment where form and beauty reflected the scientist's holistic view of the world. It was to be an isolated, inspiring structure, visible from afar, like Mont Saint-Michel or the Chartres cathedral. Siting the IERC building adjacent to and in front of Wilson Hall and eliminating the east reflecting pond will badly compromise the elegant symmetry of Wilson Hall and its surroundings. It must be possible to position the IERC building in a way that preserves Fermilab's unique architectural legacy, and perhaps even enhances it.Wilson Hall is the iconic symbol of Fermilab, instantly recognized by the world science community. The architectural concept was part of Bob Wilson's vision of a world class physics laboratory in an environment where form and beauty reflected the scientist's holistic view of the world. It was to be an isolated, inspiring structure, visible from afar, like Mont Saint-Michel or the Chartres cathedral. Siting the IERC building adjacent to and in front of Wilson Hall and eliminating the east reflecting pond will badly compromise the elegant symmetry of Wilson Hall and its surroundings. It must be possible to position the IERC building in a way that preserves Fermilab's unique architectural legacy, and perhaps even enhances it.Location of IERC spoils WH architectureAnonymousFacilities:WHUECUEC Feedback formThis might have changed. Presentation was given during the last all-hands meeting. Building is now off to the east of WH.The skyline of Fermilab is special and well-recognized. We need to respect and steward the legacy Bob Wilson created. As the science program evolves, we need more constructed-space adjacent to Wilson Hall. the present concept for IERC is minimalist and supportive of the WH tower. These principles are built into the design contracts and we expect a final solution that supports, enhances, and expands on the original vision in 1968. 01/17/2019
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5001/01/201904/10/2019YESConferences/meetings that happen at FNAL (called irregular meetings) have impact on the cafeteria, taxi service, etc. How can we make sure that functions like the taxi know when irregular meetings are taking place at the lab.Conferences/meetings that happen at FNAL (called irregular meetings) have impact on the cafeteria, taxi service, etc. How can we make sure that functions like the taxi know when irregular meetings are taking place at the lab.Information about irregular meetings should be available to taxi, etc.Saptaparna BhattacharyaQoLQoLMailOLIThere is a lab calendar ( http://news.fnal.gov/fermilab-at-work/events/ ) which can also be filtered, although I don’t think there’s a conference category. It also might not be a bad thing to ask the conference office to make sure the taxi service is notified as a matter of course when events are scheduled. I bet the cafeteria would like to know as well, if they aren’t already. There may be others of which it would be a win-win for both the users and the office. There’s a form called the FRF (facilities request form) that goes to several people when there are irregular events. You might track down who gets that FRF and see if it contains the information useful to someone like the driver. John Kent runs the facilities at Wilson Hall, he may be another contact to ask. Just wanted to chime in because Linda and I use the facility requests to get an idea of when large groups of people are coming in. The calendar is not accurate for these types of things…for example, there’s a CMS DAS this week with about 70 attendees that is not on the calendar but is in the facility requests. We are on the mailing list to get the approved requests, which I believe come from the conference office (Dawn is handling them now), so maybe check with Dawn on that.Conferences/meetings requiring additional services should first be communicated using the Fermilab Facility Request form. Extended or additional shuttle service can be requested by contacting our Dispatch Operation, at 630-840-6399.01/17/2019
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5101/18/201905/07/2019YESAn easy way of connecting a name to a face of a person would facilitate communication in the user community. CERN does this by showing a picture of a person on their phone book page. I think the picture is usually taken when one gets or renews their CERN ID. This phonebook feature in only available to users who are signed in, to alleviate privacy concerns. At Fermilab we have the <a href="http://neutrinophysics.fnal.gov/who-is-who/">Neutrino Division Who-is-Who</a> but it only covers people in the Neutrino division. It would be useful to have a Lab-wide photo directory. I think it would be natural to integrate it with the phonebook, and have everyone with Fermilab ID there by default, like CERN did. One would probably need to to sign a release of information consent to comply with privacy laws (notably the Illinois one); this can be integrated into the ID-issuing (or renewing) paperwork.An easy way of connecting a name to a face of a person would facilitate communication in the user community. CERN does this by showing a picture of a person on their phone book page. I think the picture is usually taken when one gets or renews their CERN ID. This phonebook feature in only available to users who are signed in, to alleviate privacy concerns. At Fermilab we have the <a href="http://neutrinophysics.fnal.gov/who-is-who/">Neutrino Division Who-is-Who</a> but it only covers people in the Neutrino division. It would be useful to have a Lab-wide photo directory. I think it would be natural to integrate it with the phonebook, and have everyone with Fermilab ID there by default, like CERN did. One would probably need to to sign a release of information consent to comply with privacy laws (notably the Illinois one); this can be integrated into the ID-issuing (or renewing) paperwork.In Phone Book show picture of PersonAndrei Gaponenko <gandr@fnal.gov>QoLQoLFeedback listOLIPeter J. Rzeminski (through FNAL ServiceDesk: https://fermi.service-now.com/nav_to.do?uri=sc_req_item.do?sys_id=71cb61b6db38b7400bc630dc7c961921 )
Additional comments (customer communication)•2019-05-07 12:19:46
I will add this to our list of "possible future enhancements".

I cannot provide an ETA on whether or not this will happen, if ever. This would have to be a managed Project, so I will bring it up to my management and see if they are willing to allocate FTE to make it happen, and to further speak to the management of the other Sectors where FTE would be required to modify their systems to feed said images in a manner we can consume.

If we ever move forward with this project, I will email you its status.

Additional comments:

In the meeting, concerns were raised if this would be a good idea in the first place. This could enable stalking of individuals. We need to discuss this if the ServiceDesk comes back to us
The ServiceDesk was contacted and Peter Rzeminski from the Core Computing Division replied. He is going to add this to the list of "possible further enhancements" and will discuss needed effort with management. No ETA though. He will get back to us if this will be considered. At that point, we need to have a privacy discussion with the community.
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5201/18/201907/18/2019YESWilson Hall had a <a href="https://www.youtube.com/watch?v=h8XWefHBh7s&feature=youtu.be">"Foucault pendulum"</a> which was uninstalled some time ago. Let me suggest to put something else instead of the pendulum, which may become a new physics attraction in the Wilson Hall. I suggest to instal a large Wilson Cloud Chamber at some optimal height above the 1st floor of WH, e.g. at the altitude level of 2nd floor. ==> Let's think BIG: The suggestion is to make the largest Cloud chamber ever build, and to put it inside the Wilson Hall, so: everyone could see the cosmic rays in the chamber during late afternoons, evenings, and nights, from the cafe-exhibition area at the 2nd floor. The BIG means e.g. (15m x 10m) wide, height e.g. 1m-3m. What about stacking more chambers above each other ? Using modern cooling and air-condition technology, and Fermilab experimental proficiency + expertise, this should be a reasonably achievable task ! A nice mini-Cloud chamber is shown <a href="https://www.youtube.com/watch?v=XGNvAEtYZkw&feature=youtu.be">here (see parameters at T=16min)</a>.Wilson Hall had a <a href="https://www.youtube.com/watch?v=h8XWefHBh7s&feature=youtu.be">"Foucault pendulum"</a> which was uninstalled some time ago. Let me suggest to put something else instead of the pendulum, which may become a new physics attraction in the Wilson Hall. I suggest to instal a large Wilson Cloud Chamber at some optimal height above the 1st floor of WH, e.g. at the altitude level of 2nd floor. ==> Let's think BIG: The suggestion is to make the largest Cloud chamber ever build, and to put it inside the Wilson Hall, so: everyone could see the cosmic rays in the chamber during late afternoons, evenings, and nights, from the cafe-exhibition area at the 2nd floor. The BIG means e.g. (15m x 10m) wide, height e.g. 1m-3m. What about stacking more chambers above each other ? Using modern cooling and air-condition technology, and Fermilab experimental proficiency + expertise, this should be a reasonably achievable task ! A nice mini-Cloud chamber is shown <a href="https://www.youtube.com/watch?v=XGNvAEtYZkw&feature=youtu.be">here (see parameters at T=16min)</a>.install the Largest Wilson cloud chamber inside Wilson Hall at FNALPeter Filip <filip@fzu.cz>Facilities:WHUECFeedback listOLImoved to outreach UECThis is an intriguing idea. In our experience, cloud chambers require careful maintenance and repairs. We have recruited a new education and outreach program leader; she may have some resources and ideas about how we can execute this vision without endangering folks (alcohol vapor, suspended masses) and making it substantially visible.
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5301/18/201904/10/2019YESPlease install sinks in all kitchens in WH as was done on the 13th floor.Please install sinks in all kitchens in WH as was done on the 13th floor.Sinks in kitchens in WHGerber Cecilia <gerber@uic.edu>Facilities:WHQoLMeet&GreetOLIAlthough this suggestion merits review, a project of this magnitude would require development, planning and most of all funding and resources weighed against other infrastructure projects throughout the site.Although this suggestion merits review, a project of this magnitude would require development, planning and most of all funding and resources weighed against other infrastructure projects throughout the site.01/17/2019
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5401/18/201904/10/2019YESRecycling is not working at Fermilab (especially WH). The recycling bins are not sufficiently labeled and there are no instructions what is recycling and what is not. Fermilab should check with universities how they handle recycling and label what can be recycled clearly for their communityRecycling is not working at Fermilab (especially WH). The recycling bins are not sufficiently labeled and there are no instructions what is recycling and what is not. Fermilab should check with universities how they handle recycling and label what can be recycled clearly for their communityLabel recycle bins and what belongs in them more clearlyGerber Cecilia <gerber@uic.edu>Facilities:WHQoLMeet&GreetOLIFESS Site Services is currently working with the lab's waste hauler to supply educational material for recycling. We are also looking into standardizing waste receptacles and labels throughout the site that will provide a clear consistent message.FESS Site Services is currently working with the lab's waste hauler to supply educational material for recycling. We are also looking into standardizing waste receptacles and labels throughout the site that will provide a clear consistent message.01/17/2019
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5501/18/201904/10/2019YESTaxi service on call is not suited for work related trips (especially during winter where there are no rental bikes). People are losing a lot of time for example going to the stock room and having to wait 30 min for the taxi to come back and bring them back to WH. A better way of organizing the taxi service is converting it into a bus schedule. People can plan their work according to the schedule.Taxi service on call is not suited for work related trips (especially during winter where there are no rental bikes). People are losing a lot of time for example going to the stock room and having to wait 30 min for the taxi to come back and bring them back to WH. A better way of organizing the taxi service is converting it into a bus schedule. People can plan their work according to the schedule.Convert taxi service into bus scheduleAria Soha <aria@fnal.gov>TaxiQoLMeet&GreetOLIGriselda and Brian spoke about a pilot for summer taxi service and are currently working on a plan.We are currently working on a plan for a pilot for summer taxi service providing a regular schedule in the morning and the afternoon like a bus service.01/17/2019
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5601/21/201904/18/2019YESThe FNAL code of conduct is called ""Statement of Fermilab Community Standards"" and is available from the <a href="http://news.fnal.gov/fermilab-at-work/policies/">Policies webpage</a>. The current code went into effect July 18 2017. the policy as stated is pretty nebulous about what a non-fnal user would do in the case of, for example, sexual harassment by another user or fnal employee. It explicitly says to talk to your "HR partner" although it does now give a phone # to call. I've now dealt with 5 of these policies now (IUPAP, DUNE and MINERvA) and as a dept chair have actually helped people report at OSU. In all cases clear reporting mechanisms are important. Maybe a bit of clarification - like users should call this # instead of saying HR partner or the number would be useful.The FNAL code of conduct is called ""Statement of Fermilab Community Standards"" and is available from the <a href="http://news.fnal.gov/fermilab-at-work/policies/">Policies webpage</a>. The current code went into effect July 18 2017. the policy as stated is pretty nebulous about what a non-fnal user would do in the case of, for example, sexual harassment by another user or fnal employee. It explicitly says to talk to your "HR partner" although it does now give a phone # to call. I've now dealt with 5 of these policies now (IUPAP, DUNE and MINERvA) and as a dept chair have actually helped people report at OSU. In all cases clear reporting mechanisms are important. Maybe a bit of clarification - like users should call this # instead of saying HR partner or the number would be useful.Clarify Statement of Fermilab Community Standards for users that are not employees.Heidi Schellman <schellmh@science.oregonstate.edu>QoLUECMailOLIcontacted Stacey from HR on 3/7/19m she replied and said that she will take care and report back.Phone numbers, also for users who are not FNAL employees, have been added.
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5701/22/201904/10/2019YESUsers (village residents) were given very little notice (20 min) that the taxi was stopping service due to bad weather (an email from the housing office went out at 1.25 saying that the taxi would stop operating at 1.45). That seems like it will almost definitely cause problems - either residents without transportation getting stranded at Wilson Hall, or the taxi being overloaded with last-minute requests (or both). Users (village residents) were given very little notice (20 min) that the taxi was stopping service due to bad weather (an email from the housing office went out at 1.25 PM saying that the taxi would stop operating at 1.45 PM). That seems like it will almost definitely cause problems - either residents without transportation getting stranded at Wilson Hall, or the taxi being overloaded with last-minute requests (or both). Taxi service interruption or early cancelation does not give users enough time to get back to the villageKirsty Duffy <kduffy@fnal.gov>TaxiQoLPersonal CommunicationOLITo avoid an issue like this from occurring again in the future, FESS Logistics and Property Control is working on developing a policy that will provide taxi service for a minimum of one hour after inclement weather closure announcements are communicated.To avoid an issue like this from occurring again in the future, FESS Logistics and Property Control is working on developing a policy that will provide taxi service for a minimum of one hour after inclement weather closure announcements are communicated.01/17/2019
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5801/23/2019YESLet me suggest the Lecture room "West One" should have its own LCD display, showing the Seminars for a given day. Cafeteria has its own display showing the daily menus. I think a small. e.g. 32" LCD screen mounted close to the "West One" door could be really Useful. I am not sure who will fill data for West One about the seminars and Lectures, but at CERN they have such LCD display near large Seminar rooms.Let me suggest the Lecture room "West One" should have its own LCD display, showing the Seminars for a given day. Cafeteria has its own display showing the daily menus. I think a small. e.g. 32" LCD screen mounted close to the "West One" door could be really Useful. I am not sure who will fill data for West One about the seminars and Lectures, but at CERN they have such LCD display near large Seminar rooms.LCD display showing scheduled seminars near 1 WestPeter Filip <filip@fzu.cz>Facilities:WHQoLFeedback listOLIafter back and forth, Jon Bakken said that CD would take care of the hardware, but somebody has to take care of the content. Both communication office and global services have said it is not up to them. QoL thinks it should be Communications. This needs to go back to the directorate and a decision from them how to proceed.
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5901/30/201904/17/2019YESDoes Fermilab have an office for disability resources and accommodations? I have not been able to find any reference to accommodations for individuals with disabilities. Does Fermilab have an office for disability resources and accommodations? I have not been able to find any reference to accommodations for individuals with disabilities. Office for disability resources and accomodationsFeedback formQoLQoLFeedback listOLIcontacted Sandra Charles on 3/7/19There is no office for disability resources and accommodations, per se – at Fermilab requests for Reasonable Accommodation are handled by our <a href="https://hr.fnal.gov/contact/hr-partners/">HR Partners</a>, for users that are not employees, this is <a href="mailto:drandich@fnal.gov"Deanne Randich</a>. In <a href="https://fermipoint.fnal.gov/org/wdrs/policies/equal%20opportunity%20and%20nondiscrimination/reasonableaccommodation.pdf">Fermilab's Reasonable Accommodation policy</a> Disabilities include, but are not limited to: Blindness, Deafness, Cancer, Diabetes, Epilepsy, Autism, Cerebral palsy, HIV/AIDS, Schizophrenia, Muscular dystrophy, Bipolar disorder, Major Depression, Multiple sclerosis (MS), Missing limbs or partially missing limbs, Post-traumatic stress disorder (PTSD), Obsessive compulsive disorder, Impairments requiring the use of a wheelchair, Intellectual disability (previously called mental retardation).
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6001/18/201904/17/2019YESCommenter remembered that the rental car service (rate and service option) was better during the pilot program. Especially, he remembered that the pilot program had better rate for the rental car dropping at the airport. The cost of rental now seems to be still expensive.Rental car service (rate and service options) was better with pilot leeasing. Pilot leasing had a better rate for dropping the car off at the airport. The cost for rentals now seen to be expensive.Rental car rates more expensive than with Pilot, especially when dropping off at airportAnonymousRental CarQoLPersonal CommunicationJiyeonGriselda is working on resolution textEnterprise provides additional services such as a towing package. Renter is not responsible for additional cost if this service is needed.
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6102/06/201904/17/2019YESUnhappiness that every user needs to renew badge every year. Especially for tenured professors with long research histiory at FNAL, this is very inconvenient.Unhappiness that every user needs to renew badge every year. Especially for tenured professors with long research histiory at FNAL, this is very inconvenient.Yearly badge renewal for longtime collaborators a big hassle"Bolton, Tim" <bolton@phys.ksu.edu>User RegistrationQoLPersonal CommunicationOLIGriselda is working on resolution textWe made changes to our badging process all together. We have a consistant method for all non-employee personnel that helps us manage our User data and metrics.
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6202/08/2019We’ve heard about plans for the library to be relocated from its current 3rd floor location to the 15th floor, which apparently will entail some shrinking of its collections. We’ve also heard about the fact that apparently it will no longer be possible to suggest any book to be purchased by the library. Do you think it would be possible for UEC to check on these plans and see how can users make sure their appreciation for the current service/arrangement is known?A request for information regarding Fermilab Library relocation plansGabriele Benelli <Gabriele.Benelli@cern.ch>Facilities:WHUECPersonal CommunicationGavinGavin to check on status of library relocation. Initial plan is to move to 15th floor and integrate into tours, and Quantum Center to be on 3rd floor. More concrete information shall be sought
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6303/18/2019YESMoving office spaces must be done with at least 24 hours of notification. Today I was informed I must move my things by today. Similar situation with my four colleagues sharing the office. 12th floor.Moving office spaces must be done with at least 24 hours of notification. Today I was informed I must move my things by today. Similar situation with my four colleagues sharing the office. 12th floor.Request to move office space without warning in advanceJose Luis Palomino Gallo <jpalominogallo@gmail.com>Facilities:WHUECFeedback listOLIGavin will bring this up with directorate to inform the department heads not to do that.
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6304/18/201907/18/2019YESThis is to express my concern in regards to the new DOE regulation by which all non-US citizens visiting Fermilab are being asked for a CV showing academic and work history from the age of 18 with no unexplained gaps. I am increasingly concerned about how burdensome these regulations are becoming to our (very collaborative and international) community. This regulation seems to apply not only to users coming to Fermilab to participate in research projects, but also to participants of summer schools and other educational events which ultimately aim to strengthen our community; it is extremely discouraging and demoralizing when guest speakers, school lecturers, and student visitors are continually asked to go jump through hoops just because of their non-US citizenship status.This is to express my concern in regards to the new DOE regulation by which all non-US citizens visiting Fermilab are being asked for a CV showing academic and work history from the age of 18 with no unexplained gaps. I am increasingly concerned about how burdensome these regulations are becoming to our (very collaborative and international) community. This regulation seems to apply not only to users coming to Fermilab to participate in research projects, but also to participants of summer schools and other educational events which ultimately aim to strengthen our community; it is extremely discouraging and demoralizing when guest speakers, school lecturers, and student visitors are continually asked to go jump through hoops just because of their non-US citizenship status.concern in regards to the new DOE regulation by which all non-US citizens visiting Fermilab are being asked for a CV showing academic and work history from the age of 18 with no unexplained gaps.Georgia S Karagiorgi <georgia@nevis.columbia.edu>UECUECFeedback listOLIGavin talked to directorate (Tim)We appreciate the burden this new requirement places on people and we appreciate the unconscious message it sends. From the larger perspective, providing more information about our backgrounds and qualifications is inevitable and the CV is a recognized tool/product.
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6404/29/2019YESAccount renewal notices don't include urgency to submit request immediately due to potential delays from the CV requirement. When the renewal request is being sent, it should be known if an individual needs to hand in their CV and the renewal message should state this. If not possible, then all account renewal messages should include text pointing to possible delays.Account renewal notices don't include urgency to submit request immediately due to potential delays from the CV requirement. When the renewal request is being sent, it should be known if an individual needs to hand in their CV and the renewal message should state this. If not possible, then all account renewal messages should include text pointing to possible delays.Add potential for delays of account renewals due to CV requirement and advice to immediately request extension in the account renewal reminder email."Vyacheslav E. Krutelyov" <slava77@fnal.gov>QoLQoLPersonal CommunicationOLI
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6505/15/2019YESWhen your ID is about to expire, you get an email every day for like a month. This reminder system is extremely ineffective because it communicates "most of these emails are not urgent, this will require your attention sometime in the next month". Can the reminders be changed to increase in frequency rather than start at one per day a whole month before my accounts expire? Alternatively, can we de-activate people's accounts a few days before their actual expiration? This will force people have to renew to keep working without actually missing the deadline. This is especially important for international visitors whose accounts expire and they are left without any means of doing work for a long time.When your ID is about to expire, you get an email every day for like a month. This reminder system is extremely ineffective because it communicates "most of these emails are not urgent, this will require your attention sometime in the next month". Can the reminders be changed to increase in frequency rather than start at one per day a whole month before my accounts expire? Alternatively, can we de-activate people's accounts a few days before their actual expiration? This will force people have to renew to keep working without actually missing the deadline. This is especially important for international visitors whose accounts expire and they are left without any means of doing work for a long time.ID expiration emails don't say that this is urgent, but they should.AnonymousQoLQoLFeedback listOLI
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6606/05/201908/06/2019YESA recent Fermilab Today article announced changes to the taxi service. It stated that other than when the new routes were running, the normal procedures would apply. But what are those procedures? As far as I have been able to determine, the taxi service has no web presence. How does one use it? When does it run? Where? Notices of alterations to the schedule are posted by the elevators in the high-rise but no where else. You have to know someone who knows someone, this is Chicago after all.What are the normal procedures of the taxi service onsite before the pilot service change on June 3. Where can I find information about the taxi service on the web?Need web documentation for taxi serviceThomas K Kroc <kroc@fnal.gov>TaxiQoLFeedback listOLIFrom a quick search, I found the following on the "Fermilab Guide to Living Onsite" (http://fspa.fnal.gov/wp-content/uploads/2016/09/FermilabGuideToLife_11Sep2015_Online.pdf):

There is a taxi service for on-site-travel at no charge. The hours of operation are 7:30 a.m. to 4:30 p.m., Monday through Friday. Call x4225 (HACK) to arrange transportation

I will ask the global services office for more info.
The taxi schedule is now posted on the right side of the following webpage: <a href="https://fess.fnal.gov/site-layout/">https://fess.fnal.gov/site-layout/</a>. We asked to clarify the site layout and make it easier for users to find.
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6706/05/2019YESWould it be possible to install a bike station at the D0 assembly building? On the SBND experiment, there has been an expression of interest from several people, especially (and appropriately) summer students.Would it be possible to install a bike station at the D0 assembly building?Install a bike station at the D0 assembly buildingWilliam F Badgett Jr <badgett@fnal.gov>BikesQoLFeedback listOLIFollow up: "If there is no money for a new station, would you consider waiving the 2 hour limit for the students who travel to D0?"
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6806/04/201906/06/2019Is any part of the annual users meeting going to be remotely viewable?Is any part of the annual users meeting going to be remotely viewable?Is any part of the annual users meeting going to be remotely viewable?Gregory J Bock <bock@fnal.gov>Users MeetingUsers MeetingFeedback listOLIUnfortunately , the Users Meeting will not be live-streamed. However, the recorded video will be available after few days.
71
6906/05/201906/05/2019I have reached out to several different people over the course of a couple of months to inquire whether there were going to be any exhibitors or sponsors for this event. Can someone please get back to me to let me know.Are there going to be any exhibitors or sponsors for the 2019 users meeting?Are there going to be any exhibitors or sponsors for the 2019 users meeting?elizabethfitzgerald@n-c.com <elizabethfitzgerald@n-c.com>Users MeetingUsers MeetingFeedback listOLICindy: I believe Elizabeth Fitzgerald is associated with an outside vendor who has exhibited at the Users Meeting in the past. This year we are not having outside vendors. She did contact us earlier and we referred her to the conference office, but I’ll forward it again just to make sure.This year we are not having outside vendors.
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7005/30/2019YESI'm a postdoc and have been at Fermilab for soon a year and am pretty shocked at the state of the housing on site. Compared to similar sized labs (e.g. CERN, KEK, J-PARC) it's very poorly organised:
2) There are plenty of houses that are currently unoccupied yet housing insists they are full. This is simply not true
3) Priority does not seem to be given to those who need it the most and may not be able to afford off-site housing (e.g. students, early postdocs, foreign visitors)
4) The quality of the housing is sub par. During my year here I've witnessed
A) two dead rats (not mice...) in the kitchen
B) failing ACs in the middle of winter leaving temperatures of about 40F in the room
C) failing hot water in winter, forcing cold showers for residents.
D) most of the gas on one of the cookers is broken in dorm 2, forcing the dorm to largely share 1 cooker between sometimes 20 people. This has been reported but only recently fixed, nothing has been done for more than 8 months.
I'm a postdoc and have been at Fermilab for soon a year and am pretty shocked at the state of the housing on site. Compared to similar sized labs (e.g. CERN, KEK, J-PARC) it's very poorly organised:
2) There are plenty of houses that are currently unoccupied yet housing insists they are full. This is simply not true
3) Priority does not seem to be given to those who need it the most and may not be able to afford off-site housing (e.g. students, early postdocs, foreign visitors)
4) The quality of the housing is sub par. During my year here I've witnessed
A) two dead rats (not mice...) in the kitchen
B) failing ACs in the middle of winter leaving temperatures of about 40F in the room
C) failing hot water in winter, forcing cold showers for residents.
D) most of the gas on one of the cookers is broken in dorm 2, forcing the dorm to largely share 1 cooker between sometimes 20 people. This has been reported but only recently fixed, nothing has been done for more than 8 months.
I am pretty shocked at the state of the housing on site. Compared to similar sized labs (e.g. CERN, KEK, J-PARC) it's very poorly organisedClarence C. Wret <c.wret@rochester.edu>Facilities:VillageQoLFeedback listOLIfor Griselda and her team?
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7105/30/2019YESThe non-car options on-site are very poor. In rain or snow the bike path often closes with large puddles forming, clearly been designed without adequate drainage. The alternative transport (FNAL taxi and Pace bus to Geneva) run too seldom to be practical; e.g. an 8 am start is largely impossible, as is leaving the office after 5-6pm.The non-car options on-site are very poor. In rain or snow the bike path often closes with large puddles forming, clearly been designed without adequate drainage. The alternative transport (FNAL taxi and Pace bus to Geneva) run too seldom to be practical; e.g. an 8 am start is largely impossible, as is leaving the office after 5-6pm.The non-car options on-site are very poor. In rain or snow the bike path often closes. The alternative transport run too seldom to be practicalClarence C. Wret <c.wret@rochester.edu>TaxiQoLFeedback listOLIno funds for external things, use uber, taxi was extended and not many use it, need to send it to FESS, Joe is no longer taking care of this site -> just send it to Joe
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7205/30/2019YESPublic spaces around the lab is very lackluster. We are surrounded by lovely nature but there is very little facilities to enjoy it, e.g. benches, tables, and so on.Public spaces around the lab is very lackluster. We are surrounded by lovely nature but there is very little facilities to enjoy it, e.g. benches, tables, and so on.We are surrounded by lovely nature but there is very little facilities to enjoy it, e.g. benches, tables, and so on.Clarence C. Wret <c.wret@rochester.edu>FacilitiesQoLFeedback listOLIalso to FESS
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7305/30/2019YESThe catering in the Atrium is incredibly overpriced and whoever bargained the deal should be ashamed. It is far cheaper to venture off-site and buy a tastier meal. Not very environmental, not very convenient and certainly not good for the working hours, but it's often the only viable alternative. The lacking vegetarian options are also a concern for me personally.The catering in the Atrium is incredibly overpriced. It is far cheaper to venture off-site and buy a tastier meal. Not very environmental, not very convenient and certainly not good for the working hours, but it's often the only viable alternative. The lacking vegetarian options are also a concern for me personally.The catering in the Atrium is incredibly overpriced. The lacking vegetarian options are also a concern.Clarence C. Wret <c.wret@rochester.edu>FoodQoLFeedback listOLItalk to Jose, who is on the food committee, otherwise FESS (John)
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7406/16/2019YESPlease clarify how food can be delivered to the dorms or the houses in the village to help people without cars to do their grocery shopping? Does one have to inform the guards everytime and beforehand that a food delivery is expected and what the schedule is? At houses, the delivery drivers can knock, how does this work at the dorms?Please clarify how food can be delivered to the dorms or the houses in the village to help people without cars to do their grocery shopping? Does one have to inform the guards everytime and beforehand that a food delivery is expected and what the schedule is? At houses, the delivery drivers can knock, how does this work at the dorms?Clarify procedures to get food delivered to the dorms or the houses in the villageJose Luis Palomino Gallo <jpalominogallo@gmail.com>FoodQoLPersonal CommunicationOLI
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7506/14/2019YESThe users center no longer lets one order food for snacks on Fridays. They switched to a fixed menu only, which makes it impossible to come for a drink and snacks with colleagues like we have always done. We couldn't even order fries for our group even though they had them as part of their main menu. Could they please go back to having the food options we used to have?The users center no longer lets one order food for snacks on Fridays. They switched to a fixed menu only, which makes it impossible to come for a drink and snacks with colleagues like we have always done. We couldn't even order fries for our group even though they had them as part of their main menu. Could they please go back to having the food options we used to have?The users center no longer lets one order food for snacks on Fridays.FoodQoLPersonal Communicationfirst checked with Jose who is on the food committee. Then going to submit comment to John Hatfield (FESS)
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7607/16/2019YESIndico rules changed for organizing off-site conferences using indico.fnal.gov. Previously off-site conferences could use the FNAL indico independent of whether FNAL employees were part of the organizing committee. From now on, the organizing committee need to include a Fermilab employee to be allowed to use indico.fnal.gov. The conference in question moved their indico entry to CERN.Indico rules changed for organizing off-site conferences using indico.fnal.gov. Previously off-site conferences could use the FNAL indico independent of whether FNAL employees were part of the organizing committee. From now on, the organizing committee need to include a Fermilab employee to be allowed to use indico.fnal.gov. The conference in question moved their indico entry to CERN.indico.fnal.gov does not allow conferences without FNAL employee participation in organizing committeeDavid Martinez <damartin83@gmail.com>ComputingQoLPersonal CommunicationOLItalk to Jon Bakken and if correct, send announcement to users and employees, cc Griselda
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7707/17/201907/19/2019YESFermilab Calendar entries for diversity lectures don't specify a location. The user community is very interested in them and would like to attend. But they don't get the reminder emails from the training system as all the employees, and rely on the calendar to know about them. Adding the location for the lectures would help the user community attend.Fermilab Calendar entries for diversity lectures don't specify a location. The user community is very interested in them and would like to attend. But they don't get the reminder emails from the training system as all the employees, and rely on the calendar to know about them. Adding the location for the lectures would help the user community attend.Fermilab Calendar entries for diversity lectures don't specify a locationMarguerite Tonjes <tonjes@fnal.gov>CommunicationQoLPersonal CommunicationOLIemailing diversity office: Mario Lucero <mlucero@fnal.gov>We can definitely address this for future D&I events. I'll use this feedback to be more inclusive of the user community when planning for 2020 since the remaining 2019 courses are fully booked.
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7807/24/2019It is never appropriate for the directorate to use sarcasm in response to a question from users or employees. It demonstrates contempt for the person asking the question and helps no one. The directorate should consider behaving more maturely when questions are asked of them in future. It is never appropriate for the directorate to use sarcasm in response to a question from users or employees. It demonstrates contempt for the person asking the question and helps no one. The directorate should consider behaving more maturely when questions are asked of them in future. Directorate to use sarcasm in response to a question from users or employeesCommunicationQoLFeedback listOLI
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7907/14/2019YESThe bathrooms in Wilson Hall are frequently closed for weeks or even months at a time. This has been happening for years, if not decades. Whatever "repairs" they do are clearly insufficient, because the problem keeps recurring. We need a long-term fix, not short-term patches. Please also note that unavailability of working bathrooms could constitute a violation of the Americans with Disabilities Act, for which the lab would be liable.The bathrooms in Wilson Hall are frequently closed for weeks or even months at a time. This has been happening for years, if not decades. Whatever "repairs" they do are clearly insufficient, because the problem keeps recurring. We need a long-term fix, not short-term patches. Please also note that unavailability of working bathrooms could constitute a violation of the Americans with Disabilities Act, for which the lab would be liable.long-term fix for restroom situation in WHKevin Pedro <pedrok@fnal.gov>Bathrooms:WHQoLFeedback listOLI
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8008/06/2019YESCan we please keep the Batavia road gate open after hours? If I want to get to work early it takes me 25 minutes longer to do so. I imagine a lot of people live on the east side of the lab who have the same problem. Can we please keep the Batavia road gate open after hours? If I want to get to work early it takes me 25 minutes longer to do so. I imagine a lot of people live on the east side of the lab who have the same problem. Keep Batavia road gate open after hoursAnonymousSite AccessQoLFeedback listOLIGriselda can bring it up with Security, this is most probably because of available effort
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8108/06/2019YESI would like the piano practice room in the village laundry building to be opened up to non-village-resident users and employees. Unlike every other village resource (tennis courts, pool, gym, baseball fields, soccer fields, users center), use of this particular resource is limited to village residents alone. It is an underused resource, and is mostly standing empty and unused. Some of us live in apartments where we cannot rehearse, or are living here temporarily and can't have a piano with us. It would be very good and useful to open this resource to other Fermilab badge holders.I would like the piano practice room in the village laundry building to be opened up to non-village-resident users and employees. Unlike every other village resource (tennis courts, pool, gym, baseball fields, soccer fields, users center), use of this particular resource is limited to village residents alone. It is an underused resource, and is mostly standing empty and unused. Some of us live in apartments where we cannot rehearse, or are living here temporarily and can't have a piano with us. It would be very good and useful to open this resource to other Fermilab badge holders.Open the piano practice room in the village laundry building also to non-village-resident users and employees.AnonymousVillageQoLFeedback listOLIGriselda says that was taken care of. As long as they have a badge, they are allowed to use the room.
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8208/12/2019YESBathroom situation deteriorated again, the WH11 men's bathroom faucets dispense only brown water, half the bathroom is blocked since a month for repairs.Bathroom situation deteriorated again, the WH11 men's bathroom faucets dispense only brown water, half the bathroom is blocked since a month for repairs.WH11 men's bathroom faucets dispense only brown water, half the bathroom is blocked since a month for repairs.Frank Chlebana <chlebana@fnal.gov>Bathrooms:WHQoLPersonal CommunicationOLI
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8308/12/2019YESMany buildings lack social areas, like a dedicated area where people can sit and talk about general things, a table outside the building/offices in green areas will help to take a break from the stress in the office.
Many buildings lack social areas, like a dedicated area where people can sit and talk about general things, a table outside the building/offices in green areas will help to take a break from the stress in the office.
Many buildings lack social areas, like a dedicated area where people can sit and talk about general things, a table outside the building/offices in green areas.Jose Luis Palomino Gallo <jpalominogallo@gmail.com>SiteQoLFeedback listOLICampus Facility Planning Board -> UEC chair
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8408/12/2019YESBike and walking paths to go to different places inside FERMILAB are needed. From village to Wilson Hall there is no problem, if I want to go to other places I must ride or walk in the road.Bike and walking paths to go to different places inside FERMILAB are needed. From village to Wilson Hall there is no problem, if I want to go to other places I must ride or walk in the road.Bike and walking paths to go to different places inside FERMILAB are needed.Jose Luis Palomino Gallo <jpalominogallo@gmail.com>SiteQoLFeedback listOLI a few examples will be if I want to rid/walking from the village to POD, Grid Computing Center or Test Beam facilities, etc. There is no clear path for pedestrians, could be dangerous if drivers are not 100% focus on driving because we must share the same road.


-> FESS
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8508/12/2019YESUsers would like to use the courts in the gym and not the fitness machines, and ask for not having to pay the fee for this. Especially this is being asked for the Fall/Winter months.
Users would like to use the courts in the gym and not the fitness machines, and ask for not having to pay the fee for this. Especially this is being asked for the Fall/Winter months.
Users would like to use the courts in the gym and not the fitness machines, and ask for not having to pay the membership feeJose Luis Palomino Gallo <jpalominogallo@gmail.com>SiteQoLFeedback listOLINo easy way, we have to keep it the way it is. -> Griselda will write a resolution
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8608/23/201908/23/2019YESEvery Friday morning, there is a gate guard at the Pine Street entrance, whom after carefully checking the badge, smiles and gives the most friendly, great "Happy Friday" greeting. I have stopped and told her how great that is. Just that little thing is a great cheer up, and others have mentioned it too, even to the point of someone bringing it up when I closed a LPC Computing Discussion, they suggested I wish everyone a "Happy Friday". Every Friday morning, there is a gate guard at the Pine Street entrance, whom after carefully checking the badge, smiles and gives the most friendly, great "Happy Friday" greeting. I have stopped and told her how great that is. Just that little thing is a great cheer up, and others have mentioned it too, even to the point of someone bringing it up when I closed a LPC Computing Discussion, they suggested I wish everyone a "Happy Friday". Every Friday morning, there is a gate guard at the Pine Street entrance, whom after carefully checking the badge, smiles and gives the most friendly, great "Happy Friday" greeting.Marguerite Tonjes <tonjes@fnal.gov>SiteQoLPrivate CommunicationOLILet's mention this as a positive at the next UEC meeting to the directorate.Will mention this as a positive to the directorate.
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8709/03/201912/20/2019YES For both inclusion and environmental reasons, there are not enough vegetarian options in the cafeteria. The standard "vegetarian" option is always some unseasoned veggies on top of rice (or some other carbohydrates), which maybe functions as ok food if you're feeling sick, but isn't really a valid vegetarian option. It would be great if that changed day to day - I try to eat vegetarian often but that feels challenging in the cafeteria. For both inclusion and environmental reasons, there are not enough vegetarian options in the cafeteria. The standard "vegetarian" option is always some unseasoned veggies on top of rice (or some other carbohydrates), which maybe functions as ok food if you're feeling sick, but isn't really a valid vegetarian option. It would be great if that changed day to day - I try to eat vegetarian often but that feels challenging in the cafeteria.For both inclusion and environmental reasons, there are not enough vegetarian options in the cafeteria.Joao Caldeira <caldeira@fnal.gov>FoodQoLFeedback listOLIYuanyuan is representing UEC in the food advidory committee, she will bring this up in the next meeting.Yuanyuan is representing UEC in the food advisory committee, she will bring this up in the next meeting.
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8809/13/2019YESFor the Fermilab tornado shelter, it needs:
- Water, possibly some food stores
- flip down benches like on the subway
- not to have to walk through a puddle in the hallway
- working WiFi throughout the hallway
- power outlets would be nice, but benches would be better.

It was dark and quite hot with all those people.
<a href="https://photos.app.goo.gl/NTnopMH6Aez36bdD7">https://photos.app.goo.gl/NTnopMH6Aez36bdD7
</a>
For the Fermilab tornado shelter, it needs:
- Water, possibly some food stores
- flip down benches like on the subway
- not to have to walk through a puddle in the hallway
- working WiFi throughout the hallway
- power outlets would be nice, but benches would be better.

It was dark and quite hot with all those people.
<a href="https://photos.app.goo.gl/NTnopMH6Aez36bdD7">https://photos.app.goo.gl/NTnopMH6Aez36bdD7
</a>
WH tornado shelters need improvementsMarguerite Tonjes <tonjes@fnal.gov>SiteQoLFeedback listOLIFess, maybe some water dispensers
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8910/01/2019YESFermilab new employee orientation includes some information on FSPA and the LRGs but nothing on the UECFermilab new employee orientation includes some information on FSPA and the LRGs but nothing on the UECAdd UEC informatiomn to new employee orientation.Fernanda Psihas <psihas@fnal.gov>QoLQoLPersonal CommunicationOLIThomas K. Warburton <karlwarb@iastate.edu> said that he included Midhat Farooq <midhatf3@gmail.com>, "Mario A. Lucero" <mlucero@fnal.gov>

Needs a point contact from UEC, Griselda will contact Sandra

Somebody needs to provide information.
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9010/04/201911/19/2019YESThe coin dispenser machine in the laundry room in the village is not working for a while (checked for last three weeks). It requires repair/maintenance.The coin dispenser machine in the laundry room in the village is not working for a while (checked for last three weeks). It requires repair/maintenance.The coin dispenser machine in the laundry room in the village requires repair/maintenance.Reddy pratap Gandrajula <gandraju@msu.edu>QoLQoLPersonal CommunicationOLIReddy checked and it is working nowWorking again
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9110/04/2019YESOne or more of the 3 Microwave Owens in the Wilson Hall atrium south-west corner that we use for warming the food at lunch time is/are not working for a while. It needs to be repaired or replaced.One or more of the 3 Microwave Owens in the Wilson Hall atrium south-west corner that we use for warming the food at lunch time is/are not working for a while. It needs to be repaired or replaced.One or more of the 3 Microwave Owens in the Wilson Hall atrium south-west corner need to be repaired or replaced.Reddy pratap Gandrajula <gandraju@msu.edu>QoLQoLPersonal CommunicationOLIthis goes to FESS, or building management, Marc is checking with John Kent if there is funding to replace also the third microwave
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9210/11/2019YESWe are having young NOvA meeting this week we we discuss the current concerns, issues that young students and postdocs have at lab/village as users. One concern that we had a discussion was on if a user signs on a housing agreement for living in village the housing office provides an address proof letter supposed to be used for applying to a driving license/opening a bank account /buying car etc but the local DMV/banks are not accepting that address proofs stating the housing agreement does not include the word `lease contract` or something like that. Just want to bring this to your attention so we can have a discussion on how to address this and have a possible solution.If a user signs on a housing agreement for living in village the housing office provides an address proof letter supposed to be used for applying to a driving license/opening a bank account /buying car etc but the local DMV/banks are not accepting that address proofs stating the housing agreement does not include the word `lease contract` or something like that. Just want to bring this to your attention so we can have a discussion on how to address this and have a possible solution.Housing agreement for village cannot be used to apply for driver license / bank account.Reddy pratap Gandrajula <gandraju@msu.edu>QoLQoLFeedback listOLILiving in the villiage means that this letter is the only proof for DMV/banks, utilities are handled centrally and users just pay the village rent.

How do college dorms handle this issues? DMV was familiar with the housing contract from the dorm. Maria will check her old letter.

Person who experienced this will come to the next QoL meeting: Reddy will arrange this

Example letter will go to Griselda, she will discuss with legal
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9310/23/201912/20/2019YESCan anything be done about the reduced parking around the high rise? It is only getting worse for those of us who work here and the long walks in the winter will only make this more unpleasant.Can anything be done about the reduced parking around the high rise? It is only getting worse for those of us who work here and the long walks in the winter will only make this more unpleasant.Parking around highriseAnonymousQoLQoLFeedback listOLIFermilab is providing remote parking locations and shuttles in times when parking is reduced around WH.
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9410/25/201912/20/2019YESNow-a-days there is not enough space for parking at Wilson hall parking lot and we are forced to park where there is not a parking place and we are receiving a fermilab parking ticket.
Hoping to see more parking places alternatively.
Now-a-days there is not enough space for parking at Wilson hall parking lot and we are forced to park where there is not a parking place and we are receiving a fermilab parking ticket.
Hoping to see more parking places alternatively.
Parking around highriseAnonymousQoLQoLFeedback listOLIFermilab is providing remote parking locations and shuttles in times when parking is reduced around WH.
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9511/15/201912/20/2019YESI was wondering if the posters reminding people of the Fermilab community standards are on display in common areas of the Village (like the Users Center, laundry room, gym, etc.). If not, could they be? It’s a small change, but it might be nice to remind people to treat others with respect, even after hours.
I was wondering if the posters reminding people of the Fermilab community standards are on display in common areas of the Village (like the Users Center, laundry room, gym, etc.). If not, could they be? It’s a small change, but it might be nice to remind people to treat others with respect, even after hours.
Are community standards posters hanngin in village (users center, laundry room, gym, etc.)?Patricia Lavern Vahle <plvahle@wm.edu>QoLQoLPrivate CommunicationOLIGriselda is checking the laundry room, otherwise posters are up in the village.The laundry room and the gym have posters posted, another poster is in the entrance of the User Center. We are going to add two additional posters one in the bar area and one in the game room.
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9611/18/201912/20/2019YESThe network in the village is not very stable. Even though there is a router in my living room, the network is dropping from time to time. It is not convenient when I have a zoom meeting and connect to gvpm machine for coding.The network in the village is not very stable. Even though there is a router in my living room, the network is dropping from time to time. It is not convenient when I have a zoom meeting and connect to gvpm machine for coding.Network in village is unstableAnonymousQoLQoLFeedback listOLIWe get this feedback from time to time. It is usually temporary. If it persists, please open a service desk ticket and the Core Computing Division will take care of it.
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9712/11/201912/20/2019YESI really think the winter parking lot closure plan needs to be reevaluated. The WH parking lot is already very full, and if you arrive later in the morning the main parking lot is full and you end up in the overflow parking at Lederman Science Center. From the plan posted on Fermilab News, this parking lot will be one that is closed. During bad weather is when we will need the overflow parking the most. When there is any snow on the ground people don't park within the lines, and you end up with fewer cars fitting in the main parking lot. And if there are any collaboration meetings or reviews during the winter, parking will turn into even more of a nightmare without the nearby overflow lots.I really think the winter parking lot closure plan needs to be reevaluated. The WH parking lot is already very full, and if you arrive later in the morning the main parking lot is full and you end up in the overflow parking at Lederman Science Center. From the plan posted on Fermilab News, this parking lot will be one that is closed. During bad weather is when we will need the overflow parking the most. When there is any snow on the ground people don't park within the lines, and you end up with fewer cars fitting in the main parking lot. And if there are any collaboration meetings or reviews during the winter, parking will turn into even more of a nightmare without the nearby overflow lots.Re-Evaluate winter parking lot closure plan.AnonymousQoLQoLFeedback listOLIWe checked with FESS, the Lederman Science center overflow parking will not be closed. FESS will also increase the clearing of the trail.
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9801/08/202002/18/2020YESEvery single day over the break, the water ran brown (women's bathroom WH11 - often happens on Mondays also). Made me nervous washing hands and dishes like they weren't getting clean. Running water for a prolonged time didn't help.Every single day over the break, the water ran brown (women's bathroom WH11 - often happens on Mondays also). Made me nervous washing hands and dishes like they weren't getting clean. Running water for a prolonged time didn't help.Bad water in the bathrooms Wilson Hall over the holiday breakMarguerite Tonjes <tonjes@fnal.gov>QoLQoLPrivate CommunicationOLIbring up to fessInformed FESS (Mark Jeffers). FESS is aware and applied for large infrastructure grants from the DOE to update WH.
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