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Dirty Laundry List0/3 completed
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✓DateProblemWhy it happenedQuestions to bring up potential problem
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9/8Unhappy customer= didn't have internal resources to executeInternal staff was inexperienced with this type of tech and how to use. Too long a ramp up time to see expected ROI. Expected more training and supportWhat are they hoping to accomplish with this implementation? Can they still meet their goal with it? Will they need to add staff to make that happen? Who do they have on staff? What is their experience level? How much support will they need? Are they more inclined to want on demand training or in person, or some combination?
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9/9Deal lost = lack of end user adoptionEnd users complained about changing tech- IT re-evaluating need.What happens if your users don't want this change and refuse to participate?
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9/10Deal lost= IT had a last minute issue with the data securityChief Security Officer wasn't in demo meetingWhat current security protocols are in place now? What future security mandates are coming? Shouldn't we check to make sure that's that case before we get too far ahead?
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