Stormont, Dundas and Glengarry County (SDG) Library

Admin Office -- Cornwall

Lynda.com; LearnHQ; ALA webinars; OLA webinars; Library 2.0 virtual conference(s); videos; Teams meetings

providing "virtual" public programs and online resources; lending WiFi hotspots to other municipal employees; shipping and receiving of mail and invoices (including scanning) for all municipal departments, POA payments, parcels & orders; Health & Safety inspections and/or reports; CEO attends municipal emergency response team meetings 6x/week

online -- necessity to pay off fines suspended

online registrations via website

website, Facebook, Twitter, Instagram, municipality's Communications officer's channels

(cell) phone, email, Teams, Skype

Petrolia/Oil Springs

They closed libraries as of the end of the day March 17

You can call headquarters

You can call headquarters

Combination: Some staff are still employed (sent home with pay); Some staff have been laid off (and will apply for EI).

We don't have a formal process set up for membership renewals. If someone contacts the library, staff will renew the membership. Some community members have been using our online registration form to update/renew/acquire membership/login information.

We have created an online registration process. Forms are reviewed by staff and a temporary membership is created. Membership details are emailed to the community member who completed the online registration.

Email (from CEO or Union representative).

https://ntpl.ca/client/en_US/newtec/?rm=COVID-190%7C%7C%7C1%7C%7C%7C0%7C%7C%7Ctrue

Township of Tay

Make aware the FREE training from SirsiDynix and through SOLS to all staff, ample time to ask questions and read manuals to learn multiple modules of our ILS.

One staff member is at home under quarantine (family traveled outside of Canada)

Social distancing (spreading staff throughout the branches, maintaining a MINIMUM 6ft distance between staff when not working in different rooms), sanitizing workstations after each day, using PPE while emptying dropbox and quarantining the items that are wiped down; using different entrances/exits at different times to ensure social distancing.

Renewals are (and have always been) available via phone or email, and can be accepted through social media messages if it happens.

As of April 1st we are NOT promoting online registration; 1 person requested to register via Facebook & CEO is looking into implementing an online registration policy.

Email, social media, website, and answering any phone calls while in branch.

Primarily via personal phone when not in branch, branch phones and email when in branch.

https://www.tay.library.on.ca/custom/web/content/library%20closure%20COVID%20announcement.pdf

Our CEO is part of the emergency management team for the town, specifically working with the community communication piece.

All cards are being renewed.

We're providing new cards for online services

social media is the main way

email, phone calls, and soon virtual meetings

webinars, videos, staff discussions about future programming

the staff are utilizing laptops from the library that have workflow on them, we have a discussion group on google groups

https://www.facebook.com/NEMILibrary

We have encouraged anyone who needs help to contact us via phone or online, we are also developing a process for new registrations online, at least temporarily

providing links and posting on library windows latest information from public health, municipal, provincial and federal government information

We are working on internal improvements, written procedures, policy recommendations, etc.

So far, when people call or message.

Working on an online registration process to be available by midweek.

Webpage and facebook primarily.

https://www.facebook.com/NEMILibrary

we've forwarded OLS-North website with courses; other courses

some taking courses from home; admin sometimes coming in to physical plant

ensuring they know about online courses

Not sure yet; meeting on Thursday, April 9th to determine if we're going to continue paying when they're at home or if there will be layoffs

shared on our Facebook page

answer phone messages and email questions

we'll renew cards without needless human contact

if someone asks for a card, we'll issue it via telephone and confirm in person once everything is back to normal

social media posts; returning telephone calls/emails

emails; telephone calls/messenging

Powassan & District Union Public Library

Our staff has been encouraged to go on Learn-HQ and take advantage of all of the free webinars available to them.

three quarter of the staff are working from home.

The person taking care of our online presence can easily do it from home. As the CEO, there are some jobs I am able to do from home, others not due to not having access to some software or files from home, also my internet is not as powerful as the one at the library.

https://www.powassanlibrary.com/

A lot of our patrons were already taking advantage of books on Overdrive. Now we are making it easier for new patrons to get a card from us in order to access overdrive. We will only require proof of residence after the crisis.

We are posting a lot of free e-resources and access to government sites to educate the public.

We offered the local school our old computers (5) for them to donate to needy students.

We asked JASI to extend all of our patrons privileges to May 2022.

As I mentioned before we don't require proof of residence at this time to obtain a library card, we make a note and will require proof after the crisis.

on Facebook, on our website and on the sign at the front of the library.

I call them when I need to talk to them or will text them. We are planning on holding a staff meeting in the near future using Zoom.

Aundeck Omni Kaning

Using links and webinars that come up

Allowing resources to be used when necessary

We have been helping people get access to materials online

We are helping by being closed and not giving kids and youth a place to go.

Keeping in touch through social media and working with the community as necessary

Currently we have had no new requests, but have put out that we would still be providing them to community memebers

Going in 1 day a week if necessary to add them into the system

They are doing HQ webinars

CEO is updating staff and board with a mini update eblast. CEO is calling them once a week and texting them.

We are spreading the word through facebook and instragram and showing videos on how to go on Libby.

We have been on the radio telling the public about the closure and telling them we're waiving fines and renewing their books and the public can go on ere courses . Message is also on our website and answering machine that we are closed.

Patrons are calling leaving messages and emailing us for renewals.

If a patron wants to use resources they send us an email with their information and we assign a card and fill out the registration so they have a pin number.

Facebook, Instram, phone message, webpage and radio

Phone calls, texting, emails,

at library, only person allowed in is me!

i have dropped off bags of weeded books to a few patrons (driveway) with a "please do not return" note :)

if someone needs a renewal, I just do it and let them know when I have completed the request, if it's a non-resident, I tell them to pay me when its over!

I do it, them text or email them their card number.

no need to communicate as I do all "library" related work.

rotating shifts in library one staff per day

they are casual part-time employees

we are unsure what we re allowed to do - ILL/VDX or shut in service?

we are here to renew by phone

facebook, website, phone message, notice on door

All staff are encouraged to participate in webinars and take courses if possible

Everything takes longer as don't have access to all files and information needed at times.

Workflows - mobile circulation - can assist patrons with certain things

some instructional videos created to help patrons - posted on our Facebook page

respecting orders to vacate the building- not looking for loopholes to resist orders
engaging the community to try online services
encouraging reading as a healthy pursuit

basically described all above

mobile circ - patrons can email the library and I can renew on my laptop at home

we are allowing new patron registration through email - we are a small town so can do this- we kind of know who people are! They will come in and get their card and finish registration when the library reopens

website, facebook page and through the township

texting, emails, phone calls

more promoting of material

By providing on-line story time events, providing information regarding COVID-19 and how to stay safe.

We are notifying patrons on social media and website that even though the building is closed, staff are still here to help them.

We are not doing any a this time.

Most staff are still working in the building completing various projects.

Excel courses, Syrsi Dynix training, APLL, Learn HQ

Some from home ...some in library at times

Laptops ..email and text check ins

More posts regarding e-resources. Purchases of more resources

Assist requests via email or phone messages.

Email library or phone and leave a message

Email library or phone and leave a message

email, phone , text messaging

Training through LearnHQ, Ryan Dowd Homeless training, and HRDownloads

Working from home and some in the buildings for book drop and weeding.

Allowing resources to be used

http://www.westgreylibrary.com

Using other budget areas to purchase additional e-collections

Social media updates, newsletter, newspaper and radio (where available)

Virtual programs, e-collections, temporary cards, contacting isolated/vulnerable patrons

Renewals can be done as usual, via phone, email or social media

Temporary cards can be obtained by contacting us via phone, email or social media. We will then sign them up for 3 months.

Social media, newsletters, newspaper and radio

We have used the Zoom platform

People can e-mail in and we will do a Library Card on line for them and send information back and forth by e-mail

They are automatically being done

Folks can e-mail in, I will send a copy of our registration and they can respond either by printing, and scanning and sending it back or by just giving us the information and I will print off the email and that will do.

Facebook, email, and the phone

The library assitant works alone in the library for her regular shifts 2 days/week. She cannot get work completed at home due to the nature of her job. The CEO works from home during the clerks shifts in the library. The CEO works alone in the library the rest of the time.

Library will pay for tech support to set up home work stations.

We have one casual employee who only ever came in to cover shifts. She hasnt been working at all.

We have never had overdrive before amd are now in the process of subscribing

email, phone, messenger, any non residents will pay upon reopening of library. No late fees for past materials still checked out

email, phone, messenger, any non residents will pay upon reopening of library. No late fees for past materials still checked out

facebook, notes on the door of the building, library voicemail message

Staff are studying a variety of online courses ie. Learn HQ

2 staff are working from home, 1 remains in the library

They are using home computers, Internet and teleconferencing.

More advertising and posters about the services. Update patron cards for access.

Posting municipal and Thunder Bay District Health Unit updates and help lines, partnership with Senior Centre, help with check-in calls.

Try to address the need for more I-pads and help for seniors. Sharing resources and teachers and parents.

Patron cards are updated when requested through e-mail. A block renewal for patrons is under consideration.

People can contact the library for registrations.

Patrons are able to email or call.

Staff are in phone contact almost daily and are required to submit a weekly report.

patrons r being asked to keep books until library reopens

Prince Township

We were asked by the Township to close and we have.

Monthly Township Newsletter notified patrons that we are CLOSED.

We don't have anyone needing to register as we are closed.

Muskoka Lakes Township Public Library

Staff are using resources provided by SOLS and OLSN, SirsiDynix, and other online sources. Staff report to CEO weekly.

Working from home most of the time. Staff still checking book drop and library building. Virtual story time from library.

Weekly Zoom meetings, texts, phone calls, and emails.

https://www.muskokalakes.ca/library

We are issuing memberships via email and have extended existing users cards.

CEO part of Senior Management Team, providing work space for municipal leaders so that physical distancing is possible

Extending renewal date to July 1 for all users except blocked or non-resident.

Weekly zoom meeting, text, email, phone

Full-time staff who continue to work from home and all part-time and casual staff who have been laid off continue to have access to the resources on the library website. The VPL website has a limited number of online websites that provide professional development and instructional opportunities.

Full-time staff continue to work from home; all Part-time and casual staff have been laid off.

full-time staff continue to have access to corporate email and internal communication systems. Corporate and internal communication systems have been blocked for all part-time and casual staff.

all part-time and casual staff have been laid off and will apply for EI. Approximately one third of laid off staff have changed their status and taken a job protected emergency leave of absence. These staff are also applying for EI.

number of items that patrons can borrow has increased.

3-d printers have been loaned to organizations so that they can be used to create health care face shields.

return dates and fines for items returned during the closure have been waived.

patrons can receive a temporary virtual library barcode

telephone calls, information posted on social media and library website and email

full-time staff continue to use corporate email and internal communication tools; part-time and casual staff access to corporate email and internal communication tools has been blocked during the layoff/leave of absence period. These staff must rely on telephone and personal email to communicate with management or full-time colleagues.

sharing and recommending webinars; providing tech for work from home

providing tech; virtual meetings

http://www.midlandlibrary.com/events/

checking on access more often; sharing more online; allowing online patron renewal; linking from main webpages

closure; sharing relevant community info; contacted health unit re: 3D printing supplies

they can self-serve online

http://www.midlandlibrary.com/library-service-and-the-novel-coronavirus-covid-19/

We have developed an internal "Hub" where we have curated and posted PD courses from LearnHQ, Lynda.com, and other platforms. We have assigned some courses as mandatory based on staff area of responsibility.

We ensured that all staff have the necessary equipment to work remotely including laptops, connectivity etc. Where necessary provide them with laptops and WiFi hubs

Laid off or emergency leave - whatever qualified them for government benefits

http://www.kinglibrary.ca/

focused on promoting ecards, increased monthly limits and dollar thresholds for popular digital products (e.g. Hoopla)

Ongoing communication through website and social media to keep people informed, Providing access to entertainment and educational resources through ecards, working with the municipality to ensure essential services continue (potentially redeploying library staff)

we have extended the expiry date on all patron cards

access to ecard registration through our website. Offer support through email if people are having technical difficulties. Staff follow up by phone if necessary.

website, social media, email, phone, local newspaper

email, video chat, text, phone

See above for some details - we are told to use online learning but so far little direction provided for precise links and courses

Provided a link on setting up the home office, link to ergonomic considerations, a reporting mechanism for tracking hours promised but not yet provided, we were told software had been purchased to provide e-reference and online staff meetings - I have not seen any of this yet

Limits on Hoopla are extended - don't see any other change

All branches are closed to the public - drop boxes sealed - due dates extended til April 30. From the info standpoint the response is non-existent. There are no notices on the webpage or app. There is a link to the City's COVID info page in small type at the bottom of each page on the library website whether it is accessed on desktop or phone. I've yet to see anything on the MPL app on COVID-19. Normal operating hours are still listed with no closure info on all online service points! I suppose people know by now but it would be safer to actually spell it out prominently

Have to get back to you. I have not been told anything

I heard of a phone reference service but there is no info at this time available about this. There is a voicemail message on the library's main call in line explaining the building closures and extended due dates. If a caller waits after the voicemail finishes the system transfers to an admin staff extension which states that the library is re-opening on April 5. This could be misleading if someone believes it and takes a needless trip out.

Just updating this part - there is a complete weekly training plan for all full time staff still working with online course offerings and forms to complete after finishing various modules

online courses, workshops (free)

both working from home and limited number (2) in library, rotating through small branches

phone, email communication; Zoom; experienced staff

ability to access 3-month card for non-patrons; sourcing and publishing online resources for patrons

don't know; have been working from home since early in the closure; doing programming more than admin

temporary card through phone, email

email to those who have registered; facebook posts; announcements on websites; phoning isolated patrons weekly

daily emails; frequent phone calls (all but one is part-time)

Finished a learnhq course, and will be signing up for another to complete my EXCEL.

Accessing as much as I can on my home computer, put a lot of forms and spreed sheets onto a thumb drive to be able to access at home. Using email, texting and facebook to communicate with my board and patrons.

I have put step by step instructions on our facebook page to help people access this service for the first time and I have given them my contact information if they need any help. Plus the patrons who use the online collection are making sure their friends and neighbours know about it.

Any reports from our mayor or municipal office are shared on our facebook page as well.

We are open to any suggestions.

I can easily renew them at home for the patrons as I have the system now on my home computer.

I have brought home with me application forms and cards. We can do it either over the phone or messenger. We are in a small isolated community so it will not be difficult for new members to come in and sign their application and bring in ID when we are back up and running.

I am the only staff member

They aren't. The library board laid everyone off as of April 15

County of Essex (seven local municipalities)

We have created a roster of training session for all work position which includes: Microsoft 365 training through Lynda, Ryan Dowd training (niche), H&S training ( HR Downloads), database training and resource awareness (we also provide time to read! and review online resources- movies)

From home and onsite (scheduling for physical distancing)

to train at home staff must have internet access and personal devise (or they are scheduled to train onsite with a designated personal computer)

As this time staff work, use time banks, request an leave or ROE. If work is not available or permitted, temp layoff as per CA

Investigating radio announcements to promote eresources, promotion of virtual collction

Preparing staff to assist where safe and applicable -delivery drivers
Sharing information through social media channels
offering services and resources to other county departments

Considering mail book delivery

automatic renewal of all cards that are set to expire in within the next six months

emails, virtual meetings, phone calls, onsite - physical distance 3 or less (rare)

Our staff already has a yearly professional development plan, so they are just able to complete it earlier.

Working opposite shifts. Some projects are worked on from home, etc.

At this point, only projects staff are able to work on are being allowed. They may take home Chromebooks if needed.

Our student page positions have been laid off

Patrons may get cards via telephone or email in order to use online resources. We are waiving current non-resident renewal fees until we re-open to the public.

Created a page on our website. Working closely with municipality.

Wellness calls to those patrons we know live alone and have limited access to ensure they're doing okay. We encourage and answer all emails from patrons.

Cards are automatically renewed

Accepted via email or telephone

Monthly newsletter, social media, included in town newsletter mailed to all residents, and ad in local paper.

In contact with staff face-to-face, through text and telephone.

Clarence-Rockland

Some have been doing courses while at home, about 50%

It is going very well. Three employees have VPN, so we are able to share files, etc. Others are working with their home computers. It is going very well. Lots to do

On Declared Emergency Leave - will get CERB

We are creating temp cards for people who didn't previously have a library card. We are posting videos on how to use our ebook collections

We are sending out messages on behalf of our City or local businesses

Renewing cards as needed. Clients send us emails when they notice their cards have expired

Via email. These temp cards are good for 3 months, then (assuming we are open again) they will need to come into the Library to get an actual card with their ID and proof of residence.

Mostly Facebook. Some Instagram, Twitter and website

Email, Facebook Messenger, phone

Springwater Township Public Library

Springwater (comprising Midhurst, Minesing, Elmvale)

Staff led, using SOLS, Webjunction and other free and paid resources

Some staff have library technology (laptops etc), regular check-ins through phone and email, using MS TEAMS for conversations, program planning, and staff meetings

https://springwater.library.on.ca/client/en_US/spring/?rm=VIRTUAL+PROGRA3%7C%7C%7C1%7C%7C%7C0%7C%7C%7Ctrue

Now offering online temporary cards, will become permanent once picked up in branch, online login inquiries and reference

Linking to Simcoe Muskoka District Health Unit, sharing information from there and the Township

Trying to get the word out that we are still open virtually

Automatically renewing them.

Providing temporary online card registrations, will become permanent when shown id after reopening

Facebook, website, Township website, e-newsletter, local newspaper, Instagram

https://www.facebook.com/Springwater-Public-Library-257744667668662/?ref=settings

Staff are taking online courses; we are paying upfront for SOLS Excel courses

Providing laptops, VPN through the City, supplies needed are provided, Zoom to meet

We will issue cards by telephone

Increased access to online resources and ebooks, hotline, programming online, Gale courses

We continue to answer questions by telephone and online, provide programming virtually

Customers may call in to have their card renewed

This can be done by telephone

Social media and website; e--newsletters

using Microsoft Teams to talk about professional development, using Lynda.com and other resources (ie. webinars)

Using Microsoft Teams, doing weekly check-ins with staff and weekly staff meetings as a branch

https://www.hpl.ca/node/24496

Redirected funds to e-resources, have a number of different free trials for e-resources going on.

3D printing PPE, sewing masks, using courier to deliver PPE, redeploying staff to other efforts as needed

We're going to start calling seniors in our community and trying to reach out to community organizations to make sure they know we're able to provide technical support and teaching, as well as reference services

Extended library card renewals

Email, signs on branch doors, social media

using our website, email and Teams

Haliburton County

Online training and webinars, self-directed learning for job-specific tasks (e.g.: using zoom to run a book club), policy review, etc.

Working from home or in closed branches (1 staff member per branch with H&S protocols)

Some staff are working using their own devices, others are using County owned laptops (either ones they had been issued already, or ones that County has requisitioned for this period). County is also using the libraries public access laptops and computers to redeploy to County and municipal staff.

https://haliburtonlibrary.ca

All of our RA has been shifted to e-books, and any RA that's out there we are working on purchasing the books in e-book format.

Staff fund donated to local food banks, providing online programming for people stuck at home, 24/7 public wi-fi outside of branches, redeploying IT assets to municipal staff

Training community groups on how to use Zoom for their own gatherings.

Social media, website, and through our ILS if needed (email). Also through the local news media (newspaper, radio).

Library cards have all been automatically renewed until May.

Six Nations of the Grand River - Ohsweken

A mix of working in-house and working from home

Access was available before COVID-19

Working w community partners to support students to successfully complete this academic year via online learning

Consideration to establish a 'reference period' - telephone call in for reference assistance

Unfortunately, we cannot offer new card registrations at this time

Via our website, social media and email networks

Self learning courses at home via computer

Our 3D printers are creating face masks for the hospital

We have implemented electronic enrolment and updates

Community newspapers, CBC Kitchener morning show, update web site weekly

Non so far. Staff are busy with other projects at this time. Maybe later on as in house work becomes slim.

most are. some are in house working in the stacks.

Provided them with a laptop and downloaded workflows and their email so they could stay connected and be efficient.

Laid off. Applying for Canada Emergency Response Benefits as Government is not accepting EI applications at this time.

We are promoting heavily that these are fee collections and that most e-resources have opened their barriers to all libraries to share with their community.

No contact but are helping out as much as we can.

Have made a couple deliveries to certain shut in patrons who have no family or friends to provide them with material. They depend on the library heavily.

Over the phone and verify their ID by photos texted or notes to verify when we reopen

We are sharing any online training opportunities or seminars and using Lynda.com

Holding virtual staff meetings and conducting phone calls and sharing resources.

purchasing multiple copies of some items to lessen holds lists; providing video tutorials for how to use e-collections on desktop and phones or tablets.

Providing information and sharing links to reliable information on COVID-19. Providing educational support

may offer video virtual programs for teens and adults.

Borrower services staff have provided emails to contact staff to renew cards and they have access to the ILS.

Using the library website patron account, new patrons can sign up for a library card and a number will be sent them to use for digital resources. Physical cards will be made available when the library reopens.

Social media, email, and library website and local paper.

video conferencing, email, and phone calls.

Lists and links to webinars, courses, podcasts, etc

Training for Microsoft Teams and Office, VPN access to internal systems as needed (ILS, etc), updates and professional development training posted to public website for those who can't access internal systems

HPL has always been a front runner in providing access to our digital collections (see the 2020 OLASC presentation by one of our librarians). We are purchasing more digital materials (eBooks and eAudio), we have digital library card sign ups which allow instant access to all digital collections, staff are walking new digital customers through our resources both by email and phone, enabled an authentication protocol so that our customers can access Ancestry Library Edition from home.

Some staff are working with the City (driving, secondments to public health, etc), Red Book Hamilton is helping the public find community resources that are still active.

We are initiating a wellness-call system to check in on our vulnerable residents.

Renewal dates have been extended so that no cards need to be renewed during this time.

We have digital registration available which allows access to our digital collections (these cards can be transferred to a full registration at a later date if the customer wishes to borrow physical materials as well).

Email, phone, social media, newsletter

Email, phone, Microsoft Teams, Skype chat, all staff updates posted to public website

https://www.hpl.ca/staff-updates

Accounts on HR Downloads opened and/or reminders of access.

Several took home computers and access to the network was extended to them.

Retweeting and re-posting local health unit and town's COVID-19 information

Patrons cards are renewed when they call the library. CEO works regular hours.

In town cards are renewed for three months, paid memberships for surrounding areas are extended for three month also. New cards issued.

Learn HQ, online tutorials, webinars

Staff are working mostly from home but 3 staff members go in 2 days a week. to do tasks in the library

Set up of remote desktop, set up of Zoom meeting, email

Links and guide to using Libby on our website. Temporary library cards issued to anyone in our area during pandemic.

We have partnered with the Food bank to offer online cooking tutorials with items that will be received in the food basket each month. We have links to reputable resources on our website for Covid-19 information. Issuing temporary library cards during pandemic.

Moving our programming online, making sure staff have adequate training to be able to offer online services.We will begin making wellness calls to seniors. Engaging with our patrons on social media.

We are forgiving all fines during this period and are renewing books as needed. We have marked the library as closed in ILS so no new fines will be generated.

Anyone in our area can email their information or fill out a library card application online for a temporary card. This will be good until the end of June or for as long as the library remains closed.

Facebook, Instagram, website, email, phone

phone, text, email, will be setting up Zoom meetings

https://www.facebook.com/Biblioth%C3%A8que-Champlain-Library-159615927424618

Online webinars with eResources (e.g. Libby), LearnHQ sessions, Library 2.0, IT training (e.g Excel tutorials), mental health first aid, customer service, and database training (e.g. Novelist).

Laptops and devices provided when needed, VPN setup, weekly Zoom meeting check-ins and programs, tech troubleshooting, toner for printing, spreadsheet to track hours and training.

Some on leave without pay, some of those applying for CERB, some banking hours for later inventory and branch moves

https://rideaulakeslibrary.ca/events-programs/kids/

Available through phone and email to sign up, update library cards and provide PINs. Boosted Hoopla downloads for April (4 to 6) and increased Overdrive eBooks and eAudiobooks.

Staying home. Information on Covid-19 testing and resources on website and social media, contact with the township to promote online programs, discussion with local high school to provide internet connectivity and exam support.

We are calling vulnerable patrons to check and see if they're okay. We are hoping to do a drop-off delivery of materials but will wait for some restrictions to lift. For now, the message is Stay Home.

By phone or email request we will renew cards.

By phone or email request we will sign up new members with follow up later.

Website, newsletter and newsfeed, social media (fb and instagram), township newsletter, local newspaper, email and some phone calls.

Email, phone and weekly Zoom meeting check-ins.

Offering online training and suggesting courses available through services we subscribe to on website

Messages daily offering support and how-to about various trainings, etc

Emails to public telling them what’s available and how to access

Running food banks out of branches

Emails to people who registered to receive newsletter; articles in paper and magazine Toronto Life

Dufferin Peel Catholic District School Board

The province mandates school closures

Board communication channels

Learn HQ, GCFLearnFree.org, webjunction, TechBoomers

Working from home and/or onsite (one staff at a time)

CEO set up programs on remote Desk top

more publicity of our e-collections

keeping staff employed, access to our virtual library through our e-resources

Assist requests through email/telephone

facebook, web page , email, telephone

Collaborating with other teacher-librarians through email and Google Drive

Permitted to go back into the school for a short period to gather material and supplies

Promoting and reminding students about this resource.
Acquisition of resources for ebooks is done at the board level.

Support for students and families by connecting with them and also lending technology to support students with distance learning.

Encouraging students to share and be a part of the virtual library

Twitter, the new website (still a work in progress) and sharing information using the platform chosen by classroom teachers.

There is only one staff at our location (me)

Hasn't been a main priority yet due to other projects, but we plan to use Learn HQ / Web Junction

We are using Library provided laptops, with support from municipal IT to install VPN software.

Staff are laid off and applying for EI, but are also receiving Supplementary Unemployment Benefits through our municipal SUBP package

https://www.dryden.ca/en/explore/library-programs-and-events.aspx

Online library card registration and free temporary non-resident memberships, purchased Flipster membership, registered as an Overdrive Advantage member

Sharing information, keeping updated with our Municipal Emergency Control Group

We provided Easter care packages and activity kits to seniors in lockdown at our local assisted living facility (across the street from our Library)

All cards are being renewed online, for non residents we are renewing cards until the end of June with no fees (if closure extends beyond that we will extend the cards again).

Patrons can register through an online form. Non-residents are receiving free temporary memberships to the end of June, and notes were placed on their account re: non-resident status. If the library closure extends beyond that then we will extend all of these memberships.

Social media - Facebook.

ensuring access to any staff wishing to participate

still employed - will each apply for CERB

https://www.facebook.com/pg/EspanolaPublicLibrary/posts/?ref=page_internal

special three-month online membership to anyone to allow access to e-books, renewal of privileges via email / facebook messenger

Social media interactions to promote staying at home and keeping oneself entertained and/or learning

Sharing of broad range of links and resources

library / facebook messenger as contact points

Anyone can request and receive a special 3-month membership to allow access

Facebook / Instagram - email responses

Training suggestions and a tracking sheet were distributed to all staff.

Staff have full remote access to corporate applications, email, cloud drives and collaboration software. Staff who needed technology (laptops, iPads) were issued equipment. Documentation on working from home and ergonomics were distributed. All staff were given a task list and regularly check in with their manager.

all part-time and casual staff have been laid off and will apply for EI and/or CERB. Approximately one third of laid off staff have changed their status and taken a job protected emergency leave of absence. These staff are also applying for EI/CERB.

http://www.vaughanpl.info/vpl_at_home

Borrowing limits have been increased on hoopla, new items have been purchased for Overdrive and circulation rules have been relaxed to prevent fines from blocking borrowing.

Library staff participate in City’s emergency operations centre. Technology and cleaning supplies have been loaned to other City departments, including Fire & Rescue. 3-d printers have been loaned to organizations so that they can be used to create health care face shields.

We continue to provide reference, reader’s advisory and circulation services by email. We intend to begin calling frequent customers to offer assistance and are looking into resuming phone services remotely.

N/A – our customer records expire after 99 years.

Customers can register for a virtual library card during the closure period and begin using e-resources immediately.

telephone calls, information posted on social media and library website and email

Full-time staff continue to use corporate email and internal communication tools; part-time and casual staff access to corporate email and internal communication tools has been blocked during the layoff/leave of absence period. These staff must rely on telephone and personal email to communicate with management or full-time colleagues.

We have had frontline staff complete the online SOLS course, Customer Service for Front-Line Library Staff. Otherwise most professional development is on hold.

We have issued public laptops to those staff who normally use a desktop and provided all who need it VPN access to files and to our ILS.

http://www.newmarketpl.ca/covid19

We have extended expired cards and are issuing temporary anonymous e-access cards for those who don't have a card. We have extended home access to Ancestry.

Helping produce PPE for healthcare workers

We have renewed all recently and soon to expire cards and are renewing older cards for 3 months with no proof of ID upon request.

We are issuing 3-month anonymous barcodes with e-access only.

Weekly memo from the CEO on our website and to our e-mail subscribers, social media posts, media releases.

Via e-mail and regular Zoom conferences.

https://www.newmarketpl.ca/Modules/News/index.aspx?newsId=262b4848-f12c-4462-94d1-842c7b2bc66b&feedId=cdfe8ea2-dffe-4079-aed8-05a5bcd8a490,95199f72-2007-4553-b95b-8717349428bf

Sault Ste. Marie

Providing laptops to staff who require them

https://www.facebook.com/SSMPL/photos/a.345767825488117/2988105481254325/?type=3&theater

Circulation staff are working from home emailing card numbers to new patrons and will later mail the physical cards.

Lending 3-D printers for PPE construction, providing online resources for education and entertainment

Investigating online programming ideas, acting as an information steward using social media

All cards that have expired in the last two years were renewed

We are still registering new patrons through email. Our circulation module is web based and can be accessed from home.

Media releases, social media, the Library's website

https://www.sootoday.com/local-news/library-hosting-a-virtual-easter-egg-hunt-2245671

Yes - all staff are continuing to work

Virtual programs/storytimes, virtual training, answering clients questions

Access to email, voicemail

Free cards, card renewls,

Cards are for everyone that qualifies

Email, phone, Zoom meetings

Niagara-on-the-Lake

Some staff are continuing to work, some are not

Live stream art programs and steam story time, online chess tournaments, online Minecraft club and mini games, weekly Sunday brunch video upload from a local chef, Tinker Thinker video upload, Family Fun Fridays live stream activity, Weekly Ask Me Anything chat with a community member, Weekly online book chat,Tuesday Trivia, weekly kids trivia, online chat available and calls answered M,W,F 10-2. Online new membership registration or card renewal.

https://notlpubliclibrary.org/whilewereclosed

Increased ebook budget, reinstated digital magazines

Sharing all town updates on our social media

Homebound volunteers have lists of library patrons who live alone and are calling them weekly to check in on them.

Online registration, bring in ID later in the year

Social Media, Website, Newspapers

Some staff are continuing to work, some are not

Virtual programming, creating video tutorials for using online resources, "Care Calls" (calling seniors in our ILS for wellness checks, service referrals, provide social interaction), building eResources collection ("Digital Library"), contributing to PPE production (Inksmith project), redeployed to support other Town departments

Most staff are taking online courses on a range of topics, including: Covid-19 planning, Adobe masterclass, AI, customer experience, readers' advisory, and many more.

IT provided staff with ability to install ILS on their home devices, app for accepting and making phone calls through the Library's business number, flexible work hours, various programs are available to allow them to make accommodations for competing responsibilities

Temporary contracts were not extended, relief staff are not working

Book clubs have moved online for live video meetings, prerecorded "storytimes" targeted at different developmental levels, online maker/hacker instruction and challenges, craft-based online sessions, we started with mostly prerecorded videos and are adding more live programming now

https://www.innisfilidealab.ca/

Reorganized website to create a one-stop "Digital Library". Added a staff ePicks section. Created a Digital Membership option. Customer Experience staff have created lists in Bibliocommons for eBooks and eAudiobooks, are posting written and video reviews on social media.

Working with a number of Town departments. Working group on serving seniors experiencing isolation. Librarians are watching the live announcements from the Prime Minister and Premier and providing summaries to senior Town staff immediately so they have important information quickly to guide decision making. Some staff are updating the Town's business directory which will be used for communication purposes to offer supports to them, and are testing a new virtual marketplace for local businesses. Library staff are consulting with community groups for feedback on what they need most. Staff are looking into ability to provide a virtual platform for community groups to connect.

Staying connected with other Town departments and staff, as well as other services that support residents (such as County), to offer assistance wherever needed.

We proactively updated all accounts set to expire before April 15 (more than 2000). Staff will reduce fines as needed on a case by case basis to allow access to online resources. Staff are responding to email inquiries 7 days a week, updating accounts as requested, and by phone 5 days a week.

We started offering a Digital Membership option within a few days of the closure. Residents can fill out an online form or call to register. The accounts are set to expire on July 10th, at which time they can visit the Library with their I.D. to change their account over to a full membership.

Phones are open Mon-Fri, 9am-5pm. Emails are being answered 7 days a week.

Regular virtual meetings for teams, using Google Meets, as well as management meetings and committee-level meetings. Zoom is used for Town meetings.

https://www.innisfilidealab.ca/

Yes - all staff are continuing to work

Community Outreach through social media, email, telephone - new patron cards - virtual programming - professional development - data management - planning

Work plan suggests 1 to 2 hours of professional development per week - staff may choose which ones they need based on suggestions from CEO

Co-ordinating efforts through weekly Zoom meetings, regular email and text communications - regular check in phone calls to make sure staff are also caring for their mental health. A work plan has been established - modified as needed after weekly meetings.

Online programming and service through website and social media.

http://madocpubliclibrary.ca/

Library cards can be issued via email, information about eresources being shared with local media, a new home page on the library website makes it easier to find the needed resources.

A page on our website provides reliable COVID-19 information, including the link to the Municipality's updates. Local school information is also provided

Patron call-backs - the library phone now takes messages - staff check in daily and respond.

Renewals have been automatically completed for all patrons until June.

CEO is handling all new registrations. Contact information is sent via email - a card number is assigned and sent back. Patrons must verify address when library re-opens before they may take out any physical items.

Social media, email, and telephone

Email, text, Whats App, Zoom meetings, telephone.

http://madocpubliclibrary.ca/index.php/staff-directory/

Some staff are continuing to work, some are not

phone support, original content creation (e.g. story times), promotion of digital resources, selection of new materials and maintenance of digital resources, participation in local initiatives, 3D printing of PPE, etc.

Homelessness training, other online training

Most working from home except for those required to be in-house (e.g. facilities, IT, finance)

Providing laptops, VPN access

Casual, Pages and Temp staff laid off. Most others are working.

Online content being produced, digital collections, etc.

Home page has been redone to feature digital collections

Taking part in City response teams, 3D printing of PPE

Online eCard was already in place.

Social media, web site, phone, email

Whitchurch-Stouffville Public Library

Whitchurch-Stouffville

Some staff are continuing to work, some are not

Virtual Programs, supporting Digital Library resources, general administration work

Through Lynda.com and HR downloads provided by Municipality

using software like Microsoft Teams

Virtual Programs through social media channels, mix of live and pre-recorded. Online Library Card registration and Community Check in service

https://www.wsplibrary.ca

New online registration for Library cards

Virtual Programs and Community Check in service

new Community Check in service to call and reach out to our regulars and those looking to use the service.

Extended all cards expiring between Jan 01, 2020 and Sept 01, 2020

Online Library Card registration that will need proof of ID check when we reopen

Social Media, email, telephone.

Project Management, Technology, New Software, (especially for Virtual Environments)

Beachburg/Cobden/Foresters Falls

Yes - all staff are continuing to work

Those that can enter their buildings are purchasing, cataloguing and weeding books; cleaning their libraries. Those unable to enter their buildings (due to being within a school) are cataloguing books from home.

Staff who are presently doing online EXCEL courses continue to do so from home.

Two staff members are working in their buildings; one is working from home.

Staff working from home have downloaded WorkFlows to home computer.

Public who may not have a library card can call Chief Librarian to set one up so they may access OverDrive. Facebook page has provided links to OverDrive, Libby, Tumblebooks, Storyline Online and continues to offer Facebook links from an Indigenous Teachings Group that had begun visits to our branches this year.

None, other than providing access to new library membership over the phone (see above).

We are sharing contact info of patrons who are providing volunteer services (e.g. sewing surgical hats for frontline healthcare workers) on our Facebook page.

Renewals may be done over the phone with the Chief Librarian.

Public may contact Chief Librarian over the phone to register.

Some staff are continuing to work, some are not

Website, social media, online programs, bookkeeping

Online professional development for the first few weeks

Set up TeamViewer on select staff computers. Library laptops given out to select employees.

Weekly online meet ups via Zoom, mostly book club related

https://brockvillelibrary.ca/programs-and-events/adult-and-senior-programs/

Creation of Community Information Board on front doors for people who don't have the ability to get online. WiFi available 24/7

Customers can call or email to renew, but considering running a report to automatically renew all library cards until the end of the year.

Online registration is available for cards. Expiry date has been extended to 60 days and can be extended further if necessary.

Email, website, social media, community information board, phone

Email, phone, Zoom meetings

Yes - all staff are continuing to work

Creating Policies, De-selecting books, cleaning, Updating web-site, providing reading materials,

Online program development chats, online courses

Additional promotion of the resources

Updating web-site with free site to promote reading in children, educational materials, and other sites

Technical support in setting up e-book access

Not worrying about that right now

Will register patrons remotely

Posting to FaceBook, web-site, and over the phone

Mississippi Mills

Some staff are continuing to work, some are not

collection maintenance, updating/adding online resources, promotion, online tech tutoring, online programs

We originally hoped staff would participate in some free online training through SOLS. Unfortunately, training was not seen as a priority when determining layoffs.

Zoom meetings and online catalogue have been helpful through this transition.

online readers advisory, online tech tutoring, card registration, Zoom Babytime, Online bookclubs, links to online programs

We have purchased more eBooks/Audiobooks and have set aside more money for eresources.

We would like to offer curbside or delivery service to residents. Many people have requested this service because they do not have quality internet or the digital skills to use online resources.

We would really like to offer curbside or delivery service but at this time our services are online.

We globally renewed privileges that would expire during the closure.

We are registering patrons with shortened expiry dates. These patrons will need to pick up their cards when we reopen. We will extend their privilege at that time.

Facebook, website, local papers, municipal Facebook page

emails and regular Zoom meetings

Yes - all staff are continuing to work

Professional development, catalogue clean-up, social media, website development, virtual programming development, telephone outreach to patrons, online membership fulfillment, email responses, collection development.

Educational Institute's All Access Pass

Virtual meeting support/check-in, email instruction, lending of computer equipment.

Storytime with Ketsia, Read Together, Apart book club (Goodreads)

Instructional how-to videos (Overdrive/Libby/catalogue navigation), online card renewal, enhanced collection development to e-collections.

We re-post or share community social media informational posts, continue to maintain the library's outdoor bulletin board with up-to-date important information for the community and surrounding area.

Online card renewal with proof of identity and residence

Online membership application with proof of identity and residence; physical cards along with various informational pamphlets (Guide to Services, e-Library brochure) mailed to residence.

Newsletter, daily social media posts/outreach, telephone campaign to off-line patrons, maintenance of telephone and email messages.

Weekly Zoom meetings, correspondence via email and telephone, physically-distanced walking meetings in some cases.

https://www.perthunionlibrary.ca/

Some staff are continuing to work, some are not

inventory of collection, reviewing policy and procedure manuals, online programming, updating website, online professional development

refer them to SOLS online training resources also resources that come in such as Sl. Johns Ambulance online training, social media training (i.e Jennifer Baker Improving Your Digital Footprint During a Crisis) and other presentations from other library organizations (i.e homelessness presentation)

Two at a time are working at the library maintaining social distancing

Discussed among staff as to what can be done,online programing, online training, reviewing and updating procedure manual and policy manual.

Casual call in staff are not coming into work at present

Ukuele Jammers group continues to meet online via Zoom, offering to host Zoom Meetings to community and business organizations. Continue to offer 24/7 e-resources, online reference, and assistance with using Overdrive. Added a virtual card application form to website and promoted it on Facebook. Promoting resources and programs on website and facebook. Answering questions by e-mail, phone, Facebook.

http://www.gananoquelibrary.ca

Website has be revised, facebook images and content have been developed.

Working on a virutal music video with local musicians as a fundraiser for the food bank, The library is working with Frontenac Arch Biosphere and other community members and groups to promote International Bee day on May 20th. The library is developing a video/s for the initiative with a GISS volunteer student. The video/s being made by the library will share interesting bee facts, will include clips of people in the region encouraging others to get involved, and will show how to build a bee hotel.

What other online programs and services the library can provide.

added a virtual sign up form to the website and promoted it on facebook.

How to make websites and web content meet WCAG 2.0 Level AA compliant

Yes - all staff are continuing to work

Have been weeding collection and other collection management, files, general decluttering, publicizing eresources, providing reference help (esp with eresources), returning books, various administrative things & correspondence, have started online story programming, online training

We are encouraging use of LearnHQ for relevant professional development

some in library / some at home

We just ask staff to keep track of their hours & what they are doing (mostly the professional development & programming). We have the technology we need to work from home.

eresources, children's storytime, we were offering a "take-out" service for library materials, but our municipality wanted us to stop. Am planning to contact our library book club about possible zoom meetings. Our wifi is still available, but access is a bit limited at the moment because we are in a recreational area.

https://www.facebook.com/Merrickville.Library

Have added some of the free eresources available during the pandemic and made them easier to find on our website - regular posting about them on facebook. Staff are answering requests from the public to help them get started/ deal with problems. Will add members remotely. Have added some advantage titles to our Overdrive collection.

Well, we're closed. Are sharing posts from a local group that has been active helping the food bank, etc.

We're a small library and there's not a lot else that seems practical at the moment. Would like to bring back the take-out service. Will work on that as the covid situation improves.

Small library - not an issue, just renewing if necessary (most are done at the beginning of the year)

Will do by phone/email to allow access to eresources now. Will worry about the details when we reopen.

On our website & by facebook (mostly that). Did have an article in the local monthly paper about our eresources.

Notes, email, phone - once a week we are both in the building (although we are working in separate areas) and can share anything necessary while maintaining distance.

http://www.merrickvillelibrary.ca

Temiskaming Shores

Some staff are continuing to work, some are not

Social media, programming ideas, professional development, collection development, Board business, administration, website updates, planning for re-opening, preparing for the library's move to a new location.

The library board has transferred funds from another budget line to increase the capacity for professional development.

The library board has provided laptops to staff who needed. They are also paying for internet connection for one staff member. The CEO has a VPN license to log into the library network to facilitate working from home. The CEO keeps in touch with each staff member via email, phone and videoconferencing meetings.

We are focusing on increasing access to ebooks, audiobooks and emagazones. We have not started up any virtual programming at this time. We are also trying to keep engagement on our social media pages by posting games such as library bingo and staff picks. We have loaned deposit collections of physical materials to the local nursing homes to help them at this time.

We will sign up and renew library cards over the phone and via email when previously we required proof of residency and in person signature.

We are sharing information from our local health unit when applicable.

We are helping a lot of people navigate our eresources via FaceBook Messanger at all hours of the day.

We will renew over the phone or by email or messenger.

We will sign people up without the signature and proof of residency.

Mostly via social media, the local newspaper and the CEO and one other staff member go on the local radio station to do the "7:30 Chat" to talk about library services a few times a month.

We are using the phone, email and videoconferencing.

Virtual summer reading program ideas, virtual programming ideas, re-opening best practices

Yes - all staff are continuing to work

At the moment - a complete updating of the records in the database and training modules (we have a number of new staff). Two of the staff are working on EXCEL courses

I funnel or create training modules for them

I provided some with computer stations so they could do database work at home. I have also assigned them work they can do from home. In most cases the staff have never done this type of work so there was training involved but they are also learning new skills and better understanding how the cataloguing record controls the opac experience

Distributed free resources through social media. We have started reaching out to patrons to say hi and also to get some information about a potential pick up service in the future.

Renewing and creating new patron library cards, updating people with their login and passwords, some training on how to use Libby, started reaching out to them to say hi and to prepare for a potential pick up service.

just renewing them for three months

Just creating them for three months

Leeds and The Thousand Islands Public Library

Some staff are continuing to work, some are not

Programming, social media engagement, cleaning of the branches, weeding.

Increased number of borrows available for all patrons.

Curbside pickup, free Wi-Fi access, digital library card registration, over the phone IT support.

Pivoting to online programming using physical resources through curbside pickup.

Cards will auto renew after 60 days (digital cards), all requests for renewals will be granted.

Online registrations available on our website or over the phone.

Online, information printed on the Township's newsletter, physical mailers.

Emails, phone calls, conference calls online.

The Blue Mountains

Yes - all staff are continuing to work

Virtual programming, projects, weeding by set schedule 1 person per section, training

Scheduled and assigned by CEO. Also, by request of staff

Ergonomics discussions. Weekly H&S tips.

Story time, tech help, book club, RA, local history discussions, art exhibits virtually

https://www.thebluemountainslibrary.ca/event-calendar.cfm

Promotion, extend cards set to expire, no limit temporary for anyone who requests regardless of residency.

Health resources, access by apt for computer access for CERB access, increased wi-fi, buying local gift certificates for program prizes

Holds will resume when closure lifted

By phone and email for those lost. All card currently renewed through June 30

None required. Offering card to anyone who asks, even those out of town if requested. Temporary through June 30. We will renew this as needed.

Library Updates & COVID-19 page, Facebook, and enewsletter

Email, MS Teams, weekly Manager Teams Mtg, every 2 weeks staff Teams meeting, weekly staff update

https://www.thebluemountainslibrary.ca/service-updates-andCOVID-19.cfm

Practical topics with excersise- e.g. difficult situations, social media.

Yes - all staff are continuing to work

programming, reports, annual survey, online training

team viewer for the computers and brought our office supplies at home

nothing yet working on offering some services in the near future

nothing so hard but social distancing

weekly check in to our elders

Some staff are continuing to work, some are not

Website, social media, training, virtual programming

Sharing ideas for webinars , staff meetings

Library cards remote, e-resources, virtual programming,

Responding to email requests

Website, social media, sign on door, possible phone

Staff meetings by TEAMS meeting and email

Some staff are continuing to work, some are not

Working on policies and procedures, updating manuals and ordering books.

I am enrolled in and doing an online course. Looking at another one to do as well.

Accessing library operating system from home as well as emails. Courses being taken on home computer.

I will answer questions 7 days a week for patrons wondering how the e-collection works, as well as renewing library cards, or registering new users.

Sharing information from our town and the news. Staying engaged with our patrons through social media.

Doing them from home as people contact me.

I will do them from home for people and when we are all able to return to the library, I will have them sign their registration form.

Yes, through social media

Some staff are continuing to work, some are not

Weeding, file sorting, general collection maintenance

There is only one staff working - keeping up with email and list serve

What I can do from home I do from home

Overdrive and patrons keep all materials they had out until crisis is over

Keeping people who need talking books supplied by delivery

I am calling once a week to patrons who are elderly and isolating alone to chat

By phone. A message machine will pick up the request when I am not there.

Some staff are continuing to work, some are not

CEO is only person working and is working from home on Admin tasks and Calendar of Events for remainder of year

Board and CEO put together a tasks list

Via Facebook - posting online storytime links such as CBC read-alouds from Canadian authors, Free trail databases such as Mango languages and AtoZ Travel

Creating library memberships remotely and providing new members with their number so that they can access the overDrive electronic books collection

adhering to closure, offering online databases

Responding to email and Facebook requests by asking the individual for address and phone number so that a membership can be created remotely from home.

Facebook, Email and website

CEO only staff member working.

Some staff are continuing to work, some are not

Modified work due to adapting to an online format. Virtual reference, programs and marketing

Providing online training opportunities

As best as they can. Its hard for a contingent of 60 staff and most part time without laptops

Virtual programs such as story times, virtual scavenger hunts, downloadable activity sheets.

Digital card memberships

Email and phone calls, social media platforms

Some staff are continuing to work, some are not

Remote customer service; online programming; planning for post-closure; training; developing local history resources; 3D printing PPE.

Posting links to training materials.

Declared Emergency Leave

Online programs, and at home activities; customer service in response to chat/email/voicemail inquiries.

https://www.brantfordlibrary.ca/en/whats-happening/home-based-activities.aspx

Temporary online membership form launched; e-collections expanded; digital services page created on library website.

CEO sits on City EOC; developed COVID-19 resources page on library website; 3D printing PPE.

Extended all membership expiry dates so no renewals required.

Introduced online registration form, also introduced temporary memberships for digital-only access.

Library website, social media, regular newspaper column.

Daily message to all staff from CEO via email and Intranet; Slack for departmental conversations; Zoom for meetings.

Callander Ontario

Yes - all staff are continuing to work

The CEO is supervising staff, collection development, writing new policies to deal with Covid-19 and updating policies, accounting, Board meetings, staff meetings, performance evaluations, Annual Survey All Other Staff: updating the website with links to services and resources for everyone affected by Covid-19, offering virtual storytimes, STEAM classes, continuation of the Forest of Reading Program, inventory of materials, inventory of technology and updating Technology Plan, professional development,

We have asked staff to look for webinars and courses that relate to their positions and fill out a request form for approval. We have a budget for professional development and this is a great time to use it.

CEO and assistant librarian are in the library 2 days a week and work from home the other 3 days, part-time staff working from home.

using Zoom and WhatsApp for meetings. The CEO meets with staff twice a week. Staff provides a joint report every second week for the CEO and Board. Staff all have laptops to work from home and are able to update the website and social media, as well as take courses and participate in webinars. The CEO is available every days for support.

The following are all virtual through the website and social media : Forest of Reading, Raising Readers's storytimes, STEAM crafts, Knitting club and Book Clubs. Reference services or other questions can be asked via email with an answer within 24 hours. Overdrive and all e-resources and the catalogue can be accessed 24x7. WiFi is available outside the library 9am to 8pm.

We have ensured that people with fines or lapsed memberships can still access our e-collections. We will still sign up new members via email with proof of residence in our community.

providing information about resources in the community: e.g. food bank hours, grocery store hours. Providing links to many other services including local, provincial and federal government services and covid-19 programs, links to latest information on covid-19 from the North Bay Parry Sound District Health Unit, W.H.O., Health Services Canada, Health Services Ontario.

We are setting up Zoom virtual meetings for seniors who belong to our knitting club and book club, so they can still have interactions with their friends. Many of these people live alone and this will be one of the few interactions they have with other people.

We are renewing cards for all patrons who have a current card. They can reach us by email. We have a section on our website to inform our patrons how to reach us. We are also letting out patrons know how to reach us by posting information on renewing your card on all of our social media.

We are allowing new registrations, by emails.

Website, Facebook, Instagram, ZOOM

ZOOM, WhatsApp, email, text

New technologies, cutting edge programming and services

Leeds and the Thousand Islands Public Library

Some staff are continuing to work, some are not

Online programming, web page development, Social Media outreach to patrons, Computer upgrades and reconfiguration, Budget re-submission, Program planing, Return to Work Planning, reaching out to patrons daily by phone or email, responding to user requests for technology assistance and cataloguing of archival records

staff are provide with necessary technology

Online programming including story time ( with Batman) and lego club online membership registration

https://www.facebook.com/leeds1000islandspubliclibrary/?eid=ARCnVUeTt9rly0dAwVlLHdkJsZRr035wspcIBi0dWQMPgQfMOlC1NdJxHaAHYr_ScxujFjBd-eh3y1G0

heat turned off electronic bulletin boards shut down

Online tech support and readers advisory phone support as needed

ongoing monitoring of emails and phone calls

renewing patron cards upon request

Online registration for patron cards

hard-copy and digital newsletters and phone support

Yes - all staff are continuing to work

2 are keeping up with Social Media one is continueing with cataloguing and getting caught up and cleaning up the catalogue, one is dealing with bookkeeping items and audit, one comes in on weekends and does the book drop, one developes music and craft videos movement videos this is working, and I come in everyday to deal with board stuff, managing everyone at home and we do Zoom staff meetings and answering phone calls and emails.

All staff are doing Sols webinars and they are continuing with their Excel Certification

CEO is calling them once a week, text 3 times a week and CEO sends out once a week to all staff and board members in what we have accomplished during the week.

I come in on daily routine CEO

E-Resources, videos on crafts, we developed 2 portals on the first page of our web site for children and adults for links to go to... Tuesday we travel around the world, Thursday is music day, Saturday is Silly Saturday craft day, we promote during the week new books in different pictures, all on social media.

We're promoting it more and adding more links on our website in how to do it and on facebook.

We're going on the radio to remind people if they are not hooked up to Libby they can call the library and we'll set up a card for them and instruct them what to do. We're promoting holds for people so when the library is open the books are waiting for them. Some of us are packing up groceries for seniors in support with the rotary.

Everything is thru social media, crafts and travel links are big hit.

We answer emails and phone calls . We have advertised on the radio to do so.

People email us their information and we respond by activating a new card for them.

Radio and web site, social media

Phone calls, text, emails, zoom staff meeting

More instructions on Zoom, I've been on a few and they're all over the map and not always working. Mental Health self help and positive talks.

Some staff are continuing to work, some are not

Responding to requests for information and assistance received via text, email and voicemail, online programs and storytelling, one-to-one tech support, ongoing projects including new website and new SharePoint site, communication, training, administrative and financial supports,

In advance of being placed on DEL, the focus of front line staff has been largely on training. The pace at which in-house learning modules were launched was increased.

All staff currently working from home have library laptops with remote VPN access to network and ILS. Zoom is being used as a means of regular check-ins and department meetings. Emergency Work From Home agreement has been created and all remaining staff will be required to sign.

Declared Emergency Leave

Storytimes and online crafts for kids, viewing parties, book clubs, film clubs, one-to-one tech support via Zoom, virtual trivia night, guest speakers (in the works)

https://myemail.constantcontact.com/2020-04-15--New-Online-Book-Club--Virtual-Movie-Discussion--Quick-Links-and-More---.html?soid=1110963062678&aid=SUtRe_NG6pM

Expiry dates for all accounts, including temporary online cards, have been extended. All blocks have been eliminated. Increased our monthly limit for Hoopla from 5 to 10.

Member of the Town's EOC and Community Connections Task Force. Partnerships with local food bank and Meals on Wheels. Provided local community garden with seeds from our seed library.

Wireless Access Points have been relocated within the branches to allow for improved access from the parking lots.

All expiry dates have been pushed to later in spring and will continue to be extended as necessary.

CPL launched online self-registration in February. These memberships are intended to expire after 30 days but all are being extended during the closures.

Social media, website, eNewsletters, flyers were placed in all food bank hampers that went out at Easter, Meals on Wheels volunteers have been provided with a script about library services to discuss with clients during regular phone check-ins

Email, zoom meetings, phone calls, creation of staff Q & As

http://www.caledon.library.on.ca/default.aspx

Recovery planning - options and solutions, health and safety implications of COVID

East Gwillimbury

Some staff are continuing to work, some are not

Transitioning programs to virtual settings, digital collections top ups, social media communications, special projects such as website audit, policy review, team meetings

weekly department meetings, bi-weekly staff meetings, encouraged to take courses on Lynda, SOLS, we are running a contest for a local gift card where they submit their ideas on how we can improve our virtual services

we ensured all staff had laptops and some did not have internet so we eqquipped with hotspot, working closely with Town for access to network drives etc so everything can be accessed

book club, knitting club, virtual special programs such as mindfulness, storytimes, tech help, maker demonstrations (ex: Cricut), builders club challenges, local author visit

https://www.egpl.ca/stay-at-home-library/

additional money allocated to overdrive top ups, Ancestry made available, more promotion online. We've had ecard registration for some time, but seeing an increase now

we run a food pantry (for the last 3 years), and this has had a lot of community interest, CEO sits on the Town's EOC, we have dedicated community page on our website, we had that WIFI was available but due to library being in Town facilities, it was taken down because the parking lots are closed due to people using parks

phone check ins to homebound patrons, food pantry, virtual tour of local museum, webpage on community business to support local, creative ideas

using a setting in workflows to extend all cards that were set to expire until July

offering e card registration

website, social media, MOSIO chat, email, call if necessary

email, Slack instant messaging, phone, Google Meets for meetings

sanitizing material, stress management/mindfulness, legalities

Some staff are continuing to work, some are not

Collection Development, Professional Development, Instructional Videos, Storytime Videos, researching new digital resources to replace traditional services

Staff have been encouraged to speak with their supervisor about what professional development courses they would like to take. Focus on Ryan Dowd's Homelessness Training videos for all staff.

Reasonably well. Once a week ZOOM meeting for staff to all see each other.

Storytimes, instructional videos, more social media presence, online issue of an eCard for access to digital service, digital book clubs, tech support via phone. Launching of more digital activities on May 1st.

https://www.mywpl.ca/digital-programs-for-adults

eCard: online registration for temporary library card to access digital resources.

Focusing on digital resources and services.

Directing more funds to purchase digital resources. Plans to move to a digital summer reading club platform.

Waiving late fines to June 1st. Book drop is closed. Will extend as required.

eCard initiative - temporary ecards to access digital resources. See https://www.mywpl.ca/new-temporary-ecards

Heavy increase in use of library social media channels, Library website.

ZOOM, web meeting, telephone, email, FaceTime, pigeon.

How to move traditional services to video.

Murillo & Rosslyn

Yes - all staff are continuing to work

inventory, SROI, policy updates, special patron requests, contacting patrons, purchasing additional ebooks, keeping the collections current, cleaning, planning

one staff per library branch

staff is working from the library

ebook & audio book lending, material lending by special request, delivery and drive up service for Good Food Boxes (fruit and Vegetables)

extra promotion of this service, library cards given by email or phone request

we are complying with the directives set out by the municipality and encouraging the community to do the same

phone calls and emails to patrons most in need, finding ways to help people as the need arises

we are renewing all memberships that will be expiring

by obtaining patron contact information by email or phone

monthly newsletter, phone, email, facebook

summer program ideas that allow for social distancing

Some staff are continuing to work, some are not

Virtual Programming, updating the library website to enhance eresourses

Staff are taking part in online training, webinars as well as mini virtual conferences

We are working remotely and it has been overall without difficulty

Preschool storytimes; STEAM programming

No changes have been made we've just have highlighted our e-collections on the opening page of our website

We've added the link to our website as well we have added the banner to the bottom of our signature lines on our email

We have had added a help@wainfleetlibrary.ca to assist with signing patrons up with virtual cards, assisting with the online e-resources; and any other assistance that is needed.

When we receive calls we are able to renew for patrons.

We have given a virtual card when we are closed when we reopen the patron can come in and pick up their card.

We've been communicating through facebook, website as well sent out a news release to area newspapers.

I am communicating daily through email, telephone and our internal spark program like instant messaging.

virtual programming ideas; what will the new normal look like in weeks to come

Some staff are continuing to work, some are not

Virtual programming - storytime, crafting, a literacy puppy in training. Lots of staff doing training at home. Creating cards for patrons to access online resources and e/audio books. Continuing to advertise in the town's local newspaper about our online library services, local magazines etc.

Web junction for the most part. The video editor has amped up youtube training to learn how to create video openings/closing effects

Everyone knew we were closing and took files and memory sticks with files home.

Applying for Emergency Leave

Virtual storytime, virtual follow along crafts, one staff member recently bought a puppy and is training it to be a Literacy Dog so she takes footage of the puppy, the video editor puts it all together and posts them Monday mornings. Our Volunteer Income Tax program is still running via an email address to connect to that service. We have amped up our advertising for online databases for students still in school, Ancestry Library opened up home access to our patrons, we offer online renewal of lapsed library cards as well as virtually being able to sign up for a card and getting going from home to access e/audio books online.

We advertised heavily about e/audio books at the start of COVID-19 and created an email for people to contact if their membership had lapsed or needed a library card so they could sign up and get reading.

Staff are making masks at home and sending them to family members who work in the Health Care Industry as well as connecting with a local Barrie group who are distributing them where needed

We are talking about a virtual online summer reading program and have purchased a program that is due to arrive soon. We are going to film staff members reading the first Harry Potter book with props and personal pictures by staff who have previously traveled to Harry Potter World in Florida and will be posting those to our youtube channel soon. Facebook has been ramped up where we used to do one post a day we are now doing two - one at 10am that is kid focused, one at 4pm which is adult focused with resources, jokes, program videos and more. Our instagram account had lapsed and one staff member has picked that up and makes daily posts there with staff home picture content, memes etc. which has garnered new followers and numbers there.

We set up an email address that people can use to send their information and start a dialogue with staff that have remote access to the system and can get them going.

We set up an email address that people can use to send their information and start a dialogue with staff that have remote access to the system and can get them going.

Each branch has an email contact and we set up a general info email for people to contact and we can respond from there either with an email or a phone call depending on the need.

Email. Microsoft team meetings biweekly. Phone calls.

Some staff are continuing to work, some are not

Cataloguing, Future programming, professional development, library reorganization, ordering new resources

Making staff aware of professional develpment opportunities, paying for Excel courses

Working from home and in the library

Making sure that all staff have remote access to computer programs

Took a leave for child care purposes

Online book club, updated posting of free resources available to patrons, assistance with accessing resources

Posting a step-by-step procedure on our website regarding how to access e-collections

By staying closed to the public

Using our social media to promote resources

Renewing cards on personal request

Issuing temporary card registrations over the phone or via email

Website, social media, local newspaper

Procedures to put in place for reopening

Yes - all staff are continuing to work

Systems work, Promoting eResources, Virtual Programming, Professional Development, Social Media engagements, PPE Printing with 3D Printer, Delivering seeds from Seed Library, Special Projects (Our Digital World), Admin work.

We purchased the Librarian's Guide to Homelessness Training which staff really enjoyed. Also the Indigenous Canada MOOC https://www.coursera.org/learn/indigenous-canada from the University of Alberta. Along with several other webinars from LearnHQ, Webjunction etc.

Only Temporary weekend staff were laid off.

Hoopla (New), eResources, Virtual Story Time, Virtual ABC Yoga, Virtual Book Club, Seed deliveries, Reference help, new eLibrary cards.

https://www.facebook.com/Timmins-Public-Library-Biblioth%C3%A8que-municipale-de-Timmins-1560473114173592/

Redesign of home page of website, promoting how to reach us by phone or email, launch of Hoopla, eLibrary cards available by phone, no expiry on cards, heavy promotion of eResources on Facebook Page, Press Release reminding community of our virtual services.

We have delayed expiry dates by 6 months for expiring cards.

New, over the phone registrations are now accepted. Online registration is available but still has quirks it it therefore we have not promoted it yet.

Phone/Email/Website/Facebook/Press Release

Email/Zoom/Phone/Text/Google Hangouts/Google Drive

https://www.timminstoday.com/coronavirus-covid-19-local-news/timmins-public-library-open-with-virtual-services-2283332

Some staff are continuing to work, some are not

online programming, collection development and maintenance, marketing and promotion, website maintenance

providing links to MANY online courses, webinars, etc.

it has been seamless. We have microsoft teams and zoom meetings to stay in touch

online storytime, demonstrations, mindfulness programs

increase in Hoopla allocation and Overdrive purchases

CEO sits on Town Senior Management Team and meets daily; we are partnering with Community Care to distribute books at food bank

social media, telephone, email

email, phone, microsoft teams, zoom

Yes - all staff are continuing to work

There are two full time employees including myself. We are working opposite weeks so that there is only one person in the library at a time. The Assistant Librarian is currently working on our website that was compromised earlier in the year, promoting our library on social media, responding to patron phone calls, renewing cards, setting up virtual cards, managing patron accounts, routine work. The CEO is answering regular emails, billings to Municipality, weeding, keeping Board informed, some online ordering, planning to do inventory once weeding is completed, whatever else comes up.

Two employees each working every second week hence only having one person in the library at a time.

Promoting online e-resources, social media, online books, etc.

Offering cards to new patrons over the phone/emails.

Sharing information through postings on door for public, sharing on social media any income news from the Municipality.

We continue to provide phone and email support.

We are taking registrations over the phone/emails and once this is over, these patrons will need to come in with identification or card will be cancelled.