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Target Persona
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Install and first Experience of BC
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The 5Es and Service Blueprint
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EnticeEnticeEnticeEnterEngageExitExtend
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Emotional State of the user:'(:'(:|:D
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Customer Thoughts or CommentsFearful of getting going, they are struggling with the CLIRun JDK EAP DM BC Dashboard KIE EnabledCool I can finally write a rule
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Customer GoalTo show a rule to their boss and how easy it is to edit and change in near time.
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Step NameDownload EAPJDK AvailableDM BC Download
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Physical Evidence/Touch Point
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Backend Supporting Action or Support Process
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Behavorial Economics in UseIntermitment Rewards kinda hard to parse, and they don't curate next best fix action
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Captology in Use
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