Code for America Brigades // 2019 Impact Indicators
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Impact IndicatorImpact MeasuredDescriptionProject Phase
Phase Number
Project NameLocationProject Lead
SDG  (ref: https://www.un.org/sustainabledevelopment/sustainable-development-goals/)
NotesReference
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(applications processed per time unit)Access to Housing
Measuring Change in Govt. Processing Times
Structural Effects3
Affordable Housing Application
Santa MonicaFellow11
Application Processing KPI
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5f70d81eea_1_0
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Decrease in misdirected pre-appsAccess to Housing
Change in Pre-Application Processes + Applicant Experience
Structural Effects3
Affordable Housing Application
Santa MonicaFellow11Pre-App KPI
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5f70d81eea_1_0
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Improved experience/education?Access to Housing
Change in Pre-Application Processes + Applicant Experience
Structural Effects3
Affordable Housing Application
Santa MonicaFellow11Pre-App KPI
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5f70d81eea_1_0
5
Number of denial letters sentAccess to HousingUseTool Use2
Affordable Housing Application
Santa MonicaFellow11
User Activity KPI
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5f70d81eea_1_0
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Number of prototypes?Access to HousingUser InputTool Creation1
Affordable Housing Application
Santa MonicaFellow11Input KPI
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5f70d81eea_1_0
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Number of user interviews, workshops, surveys (SMHA, applicants, landlords)
Access to HousingUser InputTool Creation1
Affordable Housing Application
Santa MonicaFellow11Input KPI
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5f70d81eea_1_0
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Number of website visits / SMS exchanged
Access to HousingUseTool Use2
Affordable Housing Application
Santa MonicaFellow11
User Activity KPI
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5f70d81eea_1_0
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Research hoursAccess to HousingUser InputTool Creation1
Affordable Housing Application
Santa MonicaFellow11Input KPI
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5f70d81eea_1_0
10
# API reads/week (researcher metric)Government Transparency
Users Learn About Municipal Legislation
Tool Use2Council Data ProjectSeattleVolunteer16-
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5e207c843b_0_93
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# of Event Page VisitsGovernment Transparency
Users Learn About Municipal Legislation
Tool Use2Council Data ProjectSeattleVolunteer16-
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5e207c843b_0_93
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Activist: Δ in primary legislative info source
Government Transparency
Users Understand and Use Municipal Legislation
User Benefit3Council Data ProjectSeattleVolunteer16-
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5e207c843b_0_93
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Avrg time on event page per visitGovernment Transparency
Users Learn About Municipal Legislation
Tool Use2Council Data ProjectSeattleVolunteer16-
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5e207c843b_0_93
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Cits: Change in legislative knowledge (via survey)
Government Transparency
Users Understand and Use Municipal Legislation
User Benefit3Council Data ProjectSeattleVolunteer16-
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5e207c843b_0_93
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Conversions per user group (target: 60%)
Government Transparency
Users Learn About Municipal Legislation
Tool Use2Council Data ProjectSeattleVolunteer16-
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5e207c843b_0_93
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Journos: # inbound news links per qtrGovernment Transparency
Users Understand and Use Municipal Legislation
User Benefit3Council Data ProjectSeattleVolunteer16-
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5e207c843b_0_93
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Researcher: # citations per qtrGovernment Transparency
Users Understand and Use Municipal Legislation
User Benefit3Council Data ProjectSeattleVolunteer16-
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5e207c843b_0_93
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User group / total user research (target: 25%) (+ Baseline survey for Cits, Act for final impact)
Government Transparency
Users are Engaged in Design Process
Design1Council Data ProjectSeattleVolunteer16-
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5e207c843b_0_93
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Beneficiary Effect KPI
Diversity, Equity, and Inclusion (DEI)
-Beneficiary Effect3
Data Standard for Equitable Community Engagement
DurhamFellow10-
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5c5f94ab1c_0_0
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Design Process Participant Data (race, gender, age, income, orientation...)
Diversity, Equity, and Inclusion (DEI)
Design Process Inclusion
Tool Creation1
Data Standard for Equitable Community Engagement
DurhamFellow10-
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5c5f94ab1c_0_0
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Tool Use KPI
Diversity, Equity, and Inclusion (DEI)
-Tool Use2
Data Standard for Equitable Community Engagement
DurhamFellow10-
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5c5f94ab1c_0_0
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(partners contributing to hybrid cloud - public source)
Access to Housing
Change in Govt. and Partners Processing Times
Structural Effects3GetHousing.org MiamiFellow11
Application Processing KPI
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5f70d81eea_1_0
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# application submitted.Access to HousingUse Tool Use2GetHousing.org MiamiFellow11
User Activity KPI
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5f70d81eea_1_0
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# Gov workers using tool per week.Access to HousingUse Tool Use2GetHousing.org MiamiFellow11
User Activity KPI
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5f70d81eea_1_0
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# Nonprofits using tool per week.Access to HousingUse Tool Use2GetHousing.org MiamiFellow11
User Activity KPI
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5f70d81eea_1_0
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# of prototypes createdAccess to HousingUser InputTool Creation1GetHousing.org MiamiFellow11Input KPI
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5f70d81eea_1_0
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# of user testersAccess to HousingUser InputTool Creation1GetHousing.org MiamiFellow11Input KPI
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5f70d81eea_1_0
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# Partners listing housing data.Access to HousingUse Tool Use2GetHousing.org MiamiFellow11
User Activity KPI
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5f70d81eea_1_0
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# user interviews/workshopsAccess to HousingUser InputTool Creation1GetHousing.org MiamiFellow11Input KPI
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5f70d81eea_1_0
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#applications approved vs unapproved.
Access to HousingUse Tool Use2GetHousing.org MiamiFellow11
User Activity KPI
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5f70d81eea_1_0
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applications processed per time unit)Access to Housing
Change in Govt. and Partners Processing Times
Structural Effects3GetHousing.org MiamiFellow11
Application Processing KPI
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5f70d81eea_1_0
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How many people waitlist notified get into their housing unit?
Access to Housing
Change in Pre-Application Processes + Applicant Experience
Structural Effects3GetHousing.org MiamiFellow11Pre-App KPI
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5f70d81eea_1_0
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Net promoter scoreAccess to HousingUse Tool Use2GetHousing.org MiamiFellow11
User Activity KPI
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5f70d81eea_1_0
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On average how long did take it them compared to before?
Access to Housing
Change in Pre-Application Processes + Applicant Experience
Structural Effects3GetHousing.org MiamiFellow11Pre-App KPI
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5f70d81eea_1_0
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per user groupsAccess to HousingUser InputTool Creation1GetHousing.org MiamiFellow11Input KPI
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5f70d81eea_1_0
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Can actively check online for volunteers vs. requesting updated list from HfH staff.
Access to Housing
Intermediate Impact
Phase 22Habitat for Humanity11
Group Leaders: Faster and better access to volunteer information.
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g60a5666101_0_11
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Group Leaders: Many groups have everyone signed up faster and empty spots can be filled in more efficiently.
Access to HousingFinal ImpactPhase 33Habitat for Humanity11
Group Leaders [sign-up speed and competion]
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g60a5666101_0_11
38
HfH Staff: Focus more time on scheduling more groups and recruiting more volunteers
Access to HousingFinal ImpactPhase 33Habitat for Humanity11
HfH Staff [efficient time use]
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g60a5666101_0_11
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The tool is used ~3-5x per day (~720 groups per year) by HfH staff; Provides HfH staff with ~1 hour time savings per day.
Access to HousingInitial ImpactPhase 11Habitat for HumanityDenverVolunteer11
HfH Organizer: Time Savings for providing group details
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g60a5666101_0_11
40
Went from 24-48 hours to same day.Access to Housing
Intermediate Impact
Phase 22Habitat for Humanity11
Faster Turnaround from HfH staff
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g60a5666101_0_11
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-
Access to Reproductive Health Services
Final ImpactSocietal Effects4Mama BearMilwaukeeVolunteer5
Better understanding of who, why, circumstances of abortion in the US
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5f398935a5_0_16
42
-
Access to Reproductive Health Services
Final ImpactSocietal Effects4Mama BearMilwaukeeVolunteer5
Establishing an evidence base for understanding this traumatic experience
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5f398935a5_0_16
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-
Access to Reproductive Health Services
Final ImpactSocietal Effects4Mama BearMilwaukeeVolunteer5
Humanization
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5f398935a5_0_16
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-
Access to Reproductive Health Services
Final ImpactSocietal Effects4Mama BearMilwaukeeVolunteer5
Normalization of reaching for support with decision-making wrt abortions
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5f398935a5_0_16
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# of chats
Access to Reproductive Health Services
Intermediate Impact
Tool Use2Mama BearMilwaukeeVolunteer5
Emotional Support (women)
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5f398935a5_0_16
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# of communication materials
Access to Reproductive Health Services
Final ImpactBeneficiary Effects3Mama BearMilwaukeeVolunteer5
Examples to share (something to build off of)
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5f398935a5_0_16
47
# of items bought/shared
Access to Reproductive Health Services
Intermediate Impact
Tool Use2Mama BearMilwaukeeVolunteer5
Movement (society)
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5f398935a5_0_16
48
# of stories
Access to Reproductive Health Services
Final ImpactBeneficiary Effects3Mama BearMilwaukeeVolunteer5
Examples to share (something to build off of)
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5f398935a5_0_16
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# of stories on forum
Access to Reproductive Health Services
Intermediate Impact
Tool Use2Mama BearMilwaukeeVolunteer5
Emotional Support (women)
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5f398935a5_0_16
50
# of users
Access to Reproductive Health Services
Final ImpactBeneficiary Effects3Mama BearMilwaukeeVolunteer5
A sense of utility
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5f398935a5_0_16
51
# of women getting transportation help
Access to Reproductive Health Services
Intermediate Impact
Tool Use2Mama BearMilwaukeeVolunteer5
Service provision (orgs)
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5f398935a5_0_16
52
# of women linked to resources
Access to Reproductive Health Services
Intermediate Impact
Tool Use2Mama BearMilwaukeeVolunteer5
Service provision (orgs)
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5f398935a5_0_16
53
# of x resource received by women
Access to Reproductive Health Services
Intermediate Impact
Tool Use2Mama BearMilwaukeeVolunteer5
Access to resources (families)
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5f398935a5_0_16
54
# Social media posts
Access to Reproductive Health Services
Intermediate Impact
Tool Use2Mama BearMilwaukeeVolunteer5
Movement (society)
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5f398935a5_0_16
55
Does it seem that based on cycling back to the above that there is improvement?
Access to Reproductive Health Services
Initial Impact Tool Creation1Mama BearMilwaukeeVolunteer5Optimization
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5f398935a5_0_16
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Importance to users (qualitative)
Access to Reproductive Health Services
Final ImpactBeneficiary Effects3Mama BearMilwaukeeVolunteer5
Sense of community
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5f398935a5_0_16
57
Popular links
Access to Reproductive Health Services
Initial Impact Tool Creation1Mama BearMilwaukeeVolunteer5Feedback
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5f398935a5_0_16
58
Qualitative response
Access to Reproductive Health Services
Final ImpactBeneficiary Effects3Mama BearMilwaukeeVolunteer5
Sense of safety
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5f398935a5_0_16
59
sign-ups
Access to Reproductive Health Services
Initial Impact Tool Creation1Mama BearMilwaukeeVolunteer5
MVP Tool Creation
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5f398935a5_0_16
60
Time spent on page
Access to Reproductive Health Services
Initial Impact Tool Creation1Mama BearMilwaukeeVolunteer5Feedback
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5f398935a5_0_16
61
Time spent on site
Access to Reproductive Health Services
Initial Impact Tool Creation1Mama BearMilwaukeeVolunteer5Feedback
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5f398935a5_0_16
62
Visits
Access to Reproductive Health Services
Initial Impact Tool Creation1Mama BearMilwaukeeVolunteer5
MVP Tool Creation
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5f398935a5_0_16
63
Metric: (How do we measure awareness of and attempted use of the tool?)
Access to School Lunch
Measuring reach and use
Tool Use2Meals Count2-
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5f2a487d14_2_4
64
Metric: Currently-participating districts use the tool to increase funding levels
Access to School Lunch
Expand school free meal coverage by making it easier for administrators to ‘game out’ different school bundles for Federal aid
Beneficiary Effects3Meals Count2-
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5f2a487d14_2_4
65
Metric: More districts participate in CEP than in previous years
Access to School Lunch
Expand school free meal coverage by making it easier for administrators to ‘game out’ different school bundles for Federal aid
Beneficiary Effects3Meals Count2-
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5f2a487d14_2_4
66
Metric: What are reasons that (some) nutritionists don’t currently participate in CEP?
Access to School Lunch
What output do users want? (or: Design tool to address barriers to CEP participation/expansion)
Tool Creation1Meals CountSan DiegoVolunteer2-
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5f2a487d14_2_4
67
Metric: What kind of output do users want?
Access to School Lunch
What output do users want? (or: Design tool to address barriers to CEP participation/expansion)
Tool Creation1Meals Count2-
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5f2a487d14_2_4
68
# OD-based news stories/timeGovernment Transparency
OD Data in the News or Grassroots Comms
Data Amplification2Open DisclosureOaklandVolunteer16-
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5e8a3166e4_2_4
69
# of OD data mentions in X grassroots comms
Government Transparency
OD Data in the News or Grassroots Comms
Data Amplification2Open DisclosureOaklandVolunteer16-
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5e8a3166e4_2_4
70
# watchdog email subscribersGovernment Transparency
Frequent Community Watchdog & Journalists Usage
Tool Use1Open DisclosureOaklandVolunteer16-
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5e8a3166e4_2_4
71
# watchdog outreach (you)Government Transparency
Frequent Community Watchdog & Journalists Usage
Tool Use1Open DisclosureOaklandVolunteer16-
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5e8a3166e4_2_4
72
# watchdog user feedback (comments)
Government Transparency
Frequent Community Watchdog & Journalists Usage
Tool Use1Open DisclosureOaklandVolunteer16-
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5e8a3166e4_2_4
73
# watchdog user feedback (ppl)Government Transparency
Frequent Community Watchdog & Journalists Usage
Tool Use1Open DisclosureOaklandVolunteer16-
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5e8a3166e4_2_4
74
Electoral outcomes (W/L)Government Transparency
Candidates & Electeds w/ Aligned Financial Interests
Institutional Effects3Open DisclosureOaklandVolunteer16-
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5e8a3166e4_2_4
75
Other accountabilitiesGovernment Transparency
Candidates & Electeds w/ Aligned Financial Interests
Institutional Effects3Open DisclosureOaklandVolunteer16-
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5e8a3166e4_2_4
76
Comments per userPost-Incarceration Re-Entry
Actions Taken on the Site
Tool Use2
Re-Entry Resources and Community
IndianapolisFellow16-
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5c2ed426e6_19_52
77
Content postedPost-Incarceration Re-Entry
User Research and Content Collection
Tool Creation1
Re-Entry Resources and Community
IndianapolisFellow16-
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5c2ed426e6_19_52
78
New FB group members addedPost-Incarceration Re-Entry
Actions Taken on the Site
Tool Use2
Re-Entry Resources and Community
IndianapolisFellow16-
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5c2ed426e6_19_52
79
Number of formerly incarcerated women/men consulted
Post-Incarceration Re-Entry
User Research and Content Collection
Tool Creation1
Re-Entry Resources and Community
IndianapolisFellow16-
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5c2ed426e6_19_52
80
Questions askedPost-Incarceration Re-Entry
Actions Taken on the Site
Tool Use2
Re-Entry Resources and Community
IndianapolisFellow16-
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5c2ed426e6_19_52
81
Score on an anxiety scale (Ask questions before and after tool use through user survey (pop-up on website, email, SMS, user Interviews)
Post-Incarceration Re-Entry
Reduction in Re-Entry Anxiety
Beneficiary Effect3
Re-Entry Resources and Community
IndianapolisFellow16-
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5c2ed426e6_19_52
82
Total people giving inputPost-Incarceration Re-Entry
User Research and Content Collection
Tool Creation1
Re-Entry Resources and Community
IndianapolisFellow16-
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5c2ed426e6_19_52
83
Visits per pagePost-Incarceration Re-Entry
Actions Taken on the Site
Tool Use2
Re-Entry Resources and Community
IndianapolisFellow16-
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5c2ed426e6_19_52
84
[Try to use same scoring system as Indianapolis]
Post-Incarceration Re-Entry
Change in Re-Entry Anxiety
Beneficiary Effect3Re-entry RoadmapCharlotteFellow16-
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5c2ed426e6_19_108
85
Community members doing user testing:
Post-Incarceration Re-Entry
Community Participation
Tool Creation1Re-entry RoadmapCharlotteFellow16-
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5c2ed426e6_19_108
86
Number of re-entry centers where tool is used
Post-Incarceration Re-Entry
Institutional Adoption
Structural Effect4Re-entry RoadmapCharlotteFellow16-
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5c2ed426e6_19_108
87
Page in process per userPost-Incarceration Re-Entry
User Problem Areas and Areas of Interest
Tool Use2Re-entry RoadmapCharlotteFellow16-
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5c2ed426e6_19_108
88
Total completions (print result)Post-Incarceration Re-Entry
User Problem Areas and Areas of Interest
Tool Use2Re-entry RoadmapCharlotteFellow16-
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5c2ed426e6_19_108
89
Total number of user tests completed:Post-Incarceration Re-Entry
Community Participation
Tool Creation1Re-entry RoadmapCharlotteFellow16-
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5c2ed426e6_19_108
90
Total pages visitsPost-Incarceration Re-Entry
User Problem Areas and Areas of Interest
Tool Use2Re-entry RoadmapCharlotteFellow16-
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5c2ed426e6_19_108
91
Total partners signed on for tool creation and adoption:
Post-Incarceration Re-Entry
Community Participation
Tool Creation1Re-entry RoadmapCharlotteFellow16-
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5c2ed426e6_19_108
92
Total people giving input:Post-Incarceration Re-Entry
Community Participation
Tool Creation1Re-entry RoadmapCharlotteFellow16-
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5c2ed426e6_19_108
93
Total resources provided in tool:Post-Incarceration Re-Entry
Community Participation
Tool Creation1Re-entry RoadmapCharlotteFellow16-
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5c2ed426e6_19_108
94
# of Low Income and Senior Resident User Testers
Access to WaterUser ResearchTool Creation1
Residential Affordable Water Program
BuffaloFellow6-
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5c2ed426e6_19_35
95
# of New Applications SubmittedAccess to Water
New Applicant Use
Tool Use2
Residential Affordable Water Program
BuffaloFellow6-
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5c2ed426e6_19_35
96
# of Processing HoursAccess to Water
Efficiency (workers)
Beneficiary Effects3
Residential Affordable Water Program
BuffaloFellow6-
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5c2ed426e6_19_35
97
Time to Subsidy ReceiptAccess to Water
Access (residents)
Beneficiary Effects3
Residential Affordable Water Program
BuffaloFellow6-
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5c2ed426e6_19_35
98
# hours research (interviews, workshops, surveys)
Access to Housing
Measuring User Input
Tool Creation1Shared-Housing Project
Downtown Los Angeles (DTLA)
Volunteer11-
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5e7c345aa1_7_0
99
# prototypesAccess to Housing
Measuring User Input
Tool Creation1Shared-Housing Project
Downtown Los Angeles (DTLA)
Volunteer11-
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5e7c345aa1_7_0
100
# users reachedAccess to Housing
Measuring User Input
Tool Creation1Shared-Housing Project
Downtown Los Angeles (DTLA)
Volunteer11-
https://docs.google.com/presentation/d/129CnzIBdS-7fu5AaoBteO-vJMDQScMjC2TPLzidQkAc/edit#slide=id.g5e7c345aa1_7_0
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