ABCDEFGHIJKLMNOPQRSTUVWXYZ
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BRIEFING SHEET
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REG : CONFIG :STA :STD :GATE :
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ARRIVALDEPARTURE
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FLT NO / DATE
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F/L - B/L
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WCHRWCHR : WCHC :WCHR : WCHC :
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MAAS
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ALFURSANGOLD ELITE +SILVERGREENGOLD ELITE +SILVERGREEN
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SPECIAL MEAL
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ONLINE CHECK-IN
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INBOUND
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OUTBOUND
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MIN CONX
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LONG CONX
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SODSV STAFF
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CTRL SYSTEMTICKETING
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CTRL MOBILE
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JCLASSCOUNTING COUPON
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ALFURSAN/ELITEPSC
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ONLINE / BAG DROP
IMMI / RECON
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GUEST CLASS 1ASST GATE
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GUEST CLASS 2FLIGHT DOCS
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GUEST CLASS 3DOC CHECK/APIS/BINGGO
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GROUPCLEAR UP
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QCASSIST CREW
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NOTE TO CHECK-IN COUNTER
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ALFURSAN BENEFITS
GOLDELITE +SILVERGREEN
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GARUDA LOUNGEJCLSYCLSJCLSYCLSJCLSYCLSJCLSYCLS
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2 FAMILY1 FAMILY2 FAMILY1 FAMILY2 FAMILY1 FAMILYNILNIL
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1 GUEST1 GUEST1 GUEST1 GUEST
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Essential Guest Experience GuidelinesGUEST INTERACTION SCRIPT
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SMILE AND SPEAK CLEARY"Good morning/Afternoon/Evening! Welcome to SAUDIA"
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EYE CONTACT"May I have your passport/ID) please?"
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STAND UP WHILE TALKING TO THE GUEST"Mr/Ms(…) My name is (…), I'll be glad to assist you today?"
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OFFER ASSISTANCE***** Continue to ask Security Questions *****
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GUIDE THE GUESTS"here's your ppt, your boarding card and your bag tag Mr/Ms(…)"
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"Is there anything else I can assist you with ?"
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"Thank your for choosing SAUDIA and we wish you a pleasant flight"
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"You may proceed to the gate" (point in the direction)
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