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1 | SONGHAI HEALTH TRUST LTD - SOFTWARE REQUIREMENT | |||||||||||||||||||||||||
2 | SN | USER'S STORY | ||||||||||||||||||||||||
3 | INTERPHASE | |||||||||||||||||||||||||
4 | ADMIN PORTAL | |||||||||||||||||||||||||
5 | PROVIDER PORTAL | |||||||||||||||||||||||||
6 | ENROLLEE PORTAL | |||||||||||||||||||||||||
7 | ||||||||||||||||||||||||||
8 | Underwriting Module | |||||||||||||||||||||||||
9 | 1 | Coverage Plan: to define condition for enrolment - dependant type,count, and age_limits control enrolment according to the set parameter | ||||||||||||||||||||||||
10 | 2 | User can specify principal's age | ||||||||||||||||||||||||
11 | 3 | Dependant type can be spouse,children, extra dependant, additional dependant etc. | ||||||||||||||||||||||||
12 | 4 | Number of dependants should be dynamically set by user | ||||||||||||||||||||||||
13 | 5 | Age of dependants should be dynamically set by users | ||||||||||||||||||||||||
14 | 6 | Healthcare plan should have a band that determines plan's level | ||||||||||||||||||||||||
15 | 7 | Plan Band should define level of access to Healthcare | ||||||||||||||||||||||||
16 | 8 | On a plan choose a service category, set count or amount limit to control concerned services | ||||||||||||||||||||||||
17 | 9 | On a plan enter or upload corresponding benefit package | ||||||||||||||||||||||||
18 | 10 | Benefit package is function of a healthcare plan and should be visible to the enrollee,provider and hmo's interphase. | ||||||||||||||||||||||||
19 | 11 | Plan Band should define level of access to providers because providers are in levels. | ||||||||||||||||||||||||
20 | 12 | Create organization (client) profile: Client's full name, location, address, contact person, start date, system compute end date, policy circle(Yearly,monthly,quarterly) | ||||||||||||||||||||||||
21 | ENROLMENT | |||||||||||||||||||||||||
22 | 1 | Basic Enrolment of PHIS Client | ||||||||||||||||||||||||
23 | 2 | Enrolment of dependants above set age, should be restricted by the system(PHIS) | ||||||||||||||||||||||||
24 | 3 | Providers are selected based on band. Only providers within enrolee's coverage should be available for selection(PHIS) | ||||||||||||||||||||||||
25 | 4 | PHIS Enrollee should be able to do self enrolment via enrolee's portal or mobile app. | ||||||||||||||||||||||||
26 | 5 | Bulk enrolment of enrolees. | ||||||||||||||||||||||||
27 | 6 | Upload of Current NHIA list to replace the previous list | ||||||||||||||||||||||||
28 | 7 | Upload of Current NYSC list to replace the previous list | ||||||||||||||||||||||||
29 | 8 | Upload of Current FHIS list to replace the previous list | ||||||||||||||||||||||||
30 | 9 | Upload of ANY OTHER list for a new scheme | ||||||||||||||||||||||||
31 | 10 | Update NHIA list | ||||||||||||||||||||||||
32 | 11 | Update NYSC list | ||||||||||||||||||||||||
33 | 12 | Update FHIS list | ||||||||||||||||||||||||
34 | 13 | Mandatory Fields: | ||||||||||||||||||||||||
35 | 14 | First Name | ||||||||||||||||||||||||
36 | 15 | Last Name | ||||||||||||||||||||||||
37 | 16 | Organization | ||||||||||||||||||||||||
38 | 17 | Plan | ||||||||||||||||||||||||
39 | 18 | Phone Number | ||||||||||||||||||||||||
40 | 19 | Account Type | ||||||||||||||||||||||||
41 | 20 | Hospital | ||||||||||||||||||||||||
42 | 21 | Gender | ||||||||||||||||||||||||
43 | 22 | DOB | ||||||||||||||||||||||||
44 | 23 | |||||||||||||||||||||||||
45 | 24 | Location | ||||||||||||||||||||||||
46 | 25 | Marital Status | ||||||||||||||||||||||||
47 | 26 | On edit dependant ---user should ensure a pricipal is selected before clicking 'update'. if that is not done the dependant will no longer be linked to principal. system should not update if principal is not selected | ||||||||||||||||||||||||
48 | Client Deactivation | |||||||||||||||||||||||||
49 | 1 | Manual deactivation of organisation. All principals and dependants of this organisation should be deactivated | ||||||||||||||||||||||||
50 | 2 | Reason for deactivation should be recorded and visible users | ||||||||||||||||||||||||
51 | 3 | Manual deactivation of principal. All dependants of deactivated principal should be deactivated | ||||||||||||||||||||||||
52 | 4 | Automatic deactivation of clients based on set policy period | ||||||||||||||||||||||||
53 | 5 | Automatic deactivation of dependants who is over age | ||||||||||||||||||||||||
54 | 6 | Warn before deactivation-configurable period for warning | ||||||||||||||||||||||||
55 | 7 | Ability to replace existing NHIA list with current list | ||||||||||||||||||||||||
56 | 8 | Ability to replace existing NYSC list with current list | ||||||||||||||||||||||||
57 | 9 | Ability to replace existing FHIS list with current list | ||||||||||||||||||||||||
58 | 10 | AUDIT TRAIL - Details of who deactivated or delete enrollee or organization | ||||||||||||||||||||||||
59 | 11 | Record of deleted and deactivated clients | ||||||||||||||||||||||||
60 | ||||||||||||||||||||||||||
61 | Client Reactivation | |||||||||||||||||||||||||
62 | 1 | All Deactivated clients can be easily reactivated | ||||||||||||||||||||||||
63 | 2 | Able to set expiring period for reactivated clients,principal | ||||||||||||||||||||||||
64 | ||||||||||||||||||||||||||
65 | Business Set up | |||||||||||||||||||||||||
66 | Service Type: services to be controlled should be under a category, restriction based on amount, count should be applied to different categories. | |||||||||||||||||||||||||
67 | ||||||||||||||||||||||||||
68 | Report | |||||||||||||||||||||||||
69 | List of enrollees by organization - Display total number of Principal, Dependant, additional Dependant & Extra Depedants | |||||||||||||||||||||||||
70 | List of enrollees by Hospitals - Display total | |||||||||||||||||||||||||
71 | Utilization by client for a specified period | |||||||||||||||||||||||||
72 | Utilization by enrollee for a specified period | |||||||||||||||||||||||||
73 | Utilization by family for a specified period | |||||||||||||||||||||||||
74 | Utilization chronic conditions per period,per enrollee,per provider | |||||||||||||||||||||||||
75 | QUALITY ASSURANCE | |||||||||||||||||||||||||
76 | Tariff | |||||||||||||||||||||||||
77 | User can sign up providers using their basic details: full name,email,phone no, NHIA code,address,location,region,password,acct details, band | |||||||||||||||||||||||||
78 | A hospital tarff should contain name of service,amount,category,primary/secondary service columns | |||||||||||||||||||||||||
79 | Upload of agreed tariff - tarff can be enterred individually or bulk upload | |||||||||||||||||||||||||
80 | NHIA tariff is universal - the same for all nhia enrollees at all hospital. | |||||||||||||||||||||||||
81 | PHIS tariff differs from hospital to hospital | |||||||||||||||||||||||||
82 | Ability to Band hospital based on their tariff | |||||||||||||||||||||||||
83 | Create a common category for Services that are controlled by conditions set by benefit package | |||||||||||||||||||||||||
84 | Deactivate tariff-one by one and by all | |||||||||||||||||||||||||
85 | Deactivated tariff should not affect created transactions | |||||||||||||||||||||||||
86 | Fresh upload of updated tariff should not affect created transactions. | |||||||||||||||||||||||||
87 | NYSC tariff should be separeted from NHIS for us to rightly format NHIS drug tariff which is not applicable to NYSC | |||||||||||||||||||||||||
88 | Ability to deactivate one service in tariff. | |||||||||||||||||||||||||
89 | Should have songhai's tariffs which can be assigned to any provider | |||||||||||||||||||||||||
90 | No service category field on front end | |||||||||||||||||||||||||
91 | CALL CENTRE | |||||||||||||||||||||||||
92 | Code Request | |||||||||||||||||||||||||
93 | 1 | Enrolee's eligibility. Search and display basic details of enrolee (full name/id, organization, scheme/plan,picture,phone no.) | ||||||||||||||||||||||||
94 | 2 | Select diagnosis, select services,select drugs, write note | ||||||||||||||||||||||||
95 | 3 | System should count and display cumulative days of admission | ||||||||||||||||||||||||
96 | 4 | Submit request as either: Secondary Request or Referral Request or Admission request | ||||||||||||||||||||||||
97 | 5 | Prescription drop down to define accurate quantity of drugs | ||||||||||||||||||||||||
98 | 6 | System should mandate clinical findings | ||||||||||||||||||||||||
99 | 7 | Categorization of latest ICD diagnosis | ||||||||||||||||||||||||
100 | 8 | System restricts service duplication on same request | ||||||||||||||||||||||||