Portland User Group Conference Agenda - Current
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StartelPTDTUG
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9:00am - 10:30am
Startel CMC 15.0 Features & Uses - Enhancements and changes and how to utilize. Presenter: Victoria Whitney
9:00am - 10:30am
Monadnock "Refresh" Review - Update on the latest features and functions. Presenters: Jim Graham & John Friere
9:00am - 10:30am
Client Web Portal - Pro's & Con's of giving clients access. Wallboard: A Wealth of Helpful Information. Presenter: Joanne Scaggs
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10:30 - 10:45am = Break
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10:45am - 11:15am
Secure Message Gateway - What is it and Why you want it. Presenters: Victoria Whitney & Margaret Lally
10:45am - 11:15am
Supporting Remotes - Items and strategies that you can use to keep your agents in rotation. Presenter: Mike Antognetti
10:45am - 11:30am
Scenario Manager Simplified - Flexibility this option provides for new and existing customers. Presenter: Joanne Scaggs
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11:15am - NoonAuto Dialer - Basic Requirements, Set-up and Practical Applications. Presenter: John Carey11:15am - NoonPinnacle Interface with Twilio - Reviewing the key advantages of this integration. Presenter: Jim Graham11:30am - NoonPrivacy Compliance Options/Discussion - The basics for preventing unauthorized access to client's personally identifiable information. Presenter: Richard Fung
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Noon - 1:30PM = Lunch on Own - See Conference Packet for some Tasty Options
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1:30pm - 3:00pmDispatch Scripts, Appointment Scheduler, Intellilocator, Formula's and More! Quick overview of each an unique ways to utilize. Presenter: Victoria Whitney
1:30pm - 2:15pm
Look Ups in Pinnacle - Learn how to use Get DB to access, update and collect data. Presenter: Mike Antognetti1:30pm - 3:00pmTascom New Features - Uses, Demonstration and discussion on new items from the last year. Presenter: Richard Fung
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2:15pm - 3:00pm
Asterisk Basics for Pinnacle Users - Basics of Administration as users migrate to the Startel Soft Switch Presenter: Alan Hartmann
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3:00 - 3:15pm = Break
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Joint Sessions for all Three User Groups
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3:15pm - 4:00pm
Asterisk 101 - Asterisk is a powerful tool, we will be unpacking the basics to give you a taste of the power of the Soft Switch. Presenter: Margaret Lally
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4:00pm - 4:30pm
Scenario Building - Defining, creating and unique solutions for Scenario's in the Startel Soft Switch. Presenter: John Carey
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