NPQ Management Flow Usability Testing Insights

	A	B	C	D	E	F	G	H
1	Lucid board	Prototype
2	NPQ Research: Lucidspark	https://npq-prototype.herokuapp.com/index
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4	Insight	Page	Potential action	Likely effort	Likely impact	Next Step	Action	Ticket No.
5	Some users may want to know they'll need their TRN and National Insurance Number before starting	Create a DfE Identity account	Include content to explain they'll need this	Very low	Low	Leave it alone		-
6	Users do not always understand the purpose of creating a DfE Identity account, and that they can log back in	You've signed in to your DfE Identity acount	Explain on this page what they have done, and that they can log back in to this account, and what they can do after logging in	Low	Medium	Sabrina to have a look at the content on this page - more explicit? Need to talk about identity account on start page? Need to address this at end of journey too?		https://dfedigital.atlassian.net/browse/CPDNPQ-1141
7	Some users want the registration and application process (and management process) to be unified	Whole journey	Streamline the NPQ registration and application process	Very high	High	WHOLE TEAM - DISCOVERY IN PROGRESS
8	Users are not clear on what to do next after completing registration, the content seems contradictory to some (some think they're done)	You've registered	Clarify next steps content/link to the next step/unify the registration and application process	Low/Very high	Medium/Very high	Do we want to finish the journey on a confirmation page, or the status page? Could this have a more positive effect? Team decision needed - IXD and CD particularly		https://dfedigital.atlassian.net/browse/CPDNPQ-1142
9	Users are not clear on what to do next after completing registration, the content seems contradictory to some (some think they're done)	Email	Clarify next steps content/link to the next step/unify the registration and application process	Low/Very high	Medium/Very high	Can we investigate if we can link to the provider applciation process here? Can we make the registration status page have a green confirmation banner? IXD, BA, CD		https://dfedigital.atlassian.net/browse/CPDNPQ-1143
10	Users want to know which provider they've registered to via the email	Email	Provide provider information through the email	Very low (if possible)	Very low	Sabrina to make the provider more prominent in the email - bring up to top Note: CANNOT link to provider from email
11	Some users do not spot the fact they can return to the portal through the email	Email	Make the fact users can log in through a portal and change information more explicit	Low	Medium	Sabrina to make this more explicit in the email
12	Users may not know they need update their information via the DfE	N/A	Make this explicit through the email and other channels	Medium/High	?	Potentially not relevant now due to MVP (users don't actually need to make DfE aware of employment and personal info changes (other than name) This is coming, but difficult to do now in dev		-
13	Users do not see the 'Register for a national qualification' page as a place to manage NPQ registration information, and what they can do there	Register for an NPQ	Make it clearer where users can sign in to change NPQ registration information	Medium/High	?	Page: add functionality and content to make this clear (IXD and CD) Email: making it clear routes back to login (CD) Comms: letting users know this exists and where to go (Comms Team and CD thing) Providers: tell providers this functionality now exists (Faisal/Rachael/Laura)
14	Users are confused by the 'Continue to register for a national professional qualification' copy when logging in to their DfE Identity account	You've signed in to your DfE Identity acount	Change this content to reflect on what users can do next	Low	High	Sabrina and GAI team to address
15	Users are unsure what the different fundings mean	Your registration	Clarify what these different fundings mean	Medium	Low	Decide as a UCD team if we want to do this. Can Sabrina give some copy examples? Should we test these?		https://dfedigital.atlassian.net/browse/CPDNPQ-1144
16	Users are not sure what pending means	Your registration	Clarify what pending means, and what the next steps required (and from whom) are	Medium	High	Decide as a UCD team if we want to do this. There are a variety of 'pending' causes, that we cannot surface to users. What can we show (in terms of helping users do next steps)? (IF statements to users) Can Sabrina give some copy examples? Should we test these?		https://dfedigital.atlassian.net/browse/CPDNPQ-1145
17	Some users are unsure whether they're entering their new workplace, or existing one	Where is your workplace located?	Make it explicit you're entering new information	Very low	Low	Sabrina copy change
18	Some users are unsure what information to enter as to where their workplace is located (postcode? region? city?)	Where is your workplace located?	Make the options more specific	Low	Low	Keep an eye, but maybe not change for now Sabrina to have thoughts on this
19	Some users misread the workplace location page and just enter their school	Where is your workplace located?	Make the page more explicit in what it is askign for	Medium	Low	Keep an eye, but maybe not change for now Sabrina to have thoughts on this
20	Users need to update provider information as well	You've updated your registration for an NPQ	Explain what users need to do next/link them to this/unify the management journey	Low/Very High	Medium/Very high	Ignore, cos looking to unify
21	Users are unsure what will happen to a page with multiple registrations when it updates after an edit	Your registration	Decide this	Medium/High	Low	Look at this again once decided we give users functionality to do this		-
22	Some users want to cancel or remove old applications	Your registration	Decide whether we want to be able to do this	Medium	Low	Likely ignore - JAKE THOUGHTS FROM DATA POV If we want to do anything, copy to assuage fears that no one can see this? Maybe, seems very low impact and likelihood for pay off (Sabrina thoughts)	Let's talk to devs and Jake about feasibiltiy and impact of this
23	Users cannot see a way to 'Change details' with multiple registrations	Your registration	Make this more explicit that this can be done	Medium	Medium	Retest before changing		-
24	Some users are concerned they may lose successful registrations when looking to register for a new one (where they may register unsuccesfully)	Your registration	Explain to users that previous registrations will not be affected when applying for new ones?	Medium	Low	Review the requirements (IXD, CD, PM and BA), do we want to make this clear so users don't register again?		https://dfedigital.atlassian.net/browse/CPDNPQ-1148
25	Some users want more information about what to do exactly when they want to change from an NPQ they've already started	Your registration	Make information about changing course more explicit, both in what is and isn't possible, and how to achieve the possible, in places users expect it (at the edit points)	Medium	Low	Sabrina to make copy slightly more explicit about what info to include		https://dfedigital.atlassian.net/browse/CPDNPQ-1149 https://dfedigital.atlassian.net/browse/CPDNPQ-1146
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