| A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | AA | AB | AC | AD | AE | AF | AG | AH | AI | |
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1 | Timestamp | 1. What is your age? | 2. What is your gender? | 3. What is your nationality? | 4. Which state do you currently reside in or use the Moovit app the most? | 5. How frequently do you use the app? | 6. How long have you been using Moovit? | 7. What is your primary purpose for using Moovit? | 8. How would you rate your overall satisfaction with Moovit? | 9. Which features do you use the most in Moovit? | 10. How do you feel about the layout and design of the Moovit app? | 11. Are the icons and buttons (e.g., for real-time traffic conditions, live location, directions, stations, and lines) in the app easily understandable without labels? Please indicate how intuitive they are based on your experience. | 12. Do you feel there is too much or too little information on the screen at one time? | 13. How is your experience when you navigate between different sections of the app? Navigation means moving around from one part of the app to another, like checking different routes or settings. | 14. What has been your experience with advertisements in the app? Consider if ads are disruptive or placed in a way that interrupts your use of the app. | 15. How is the speed of the app load routes and maps? | 16. How does the app track real-time locations of public transport? | 17. Is finding essential information, like route details or alerts, straightforward | Based on your answer to Question 17, can you describe any specific aspects that make it easy (if you answered Yes) or challenging (if you answered No or Neutral) to find essential information, like route details or alerts? | 18. How frequently do you encounter any inconsistencies with route information while using the app? | 19. What is the most frustrating aspect of using Moovit? | 20. How often do these frustrations impact your use of the app? | 21. Are there any features or improvements you would like to see in Moovit? | 22. How likely are you to recommend Moovit to others? | 23. How helpful do you find Moovit in avoiding delays and navigating alternative routes? | 24. How would you rate the visual design of the Moovit app? This includes the look and layout of the app, like colours, icons, and overall style. | Based on your rating in Question 24, what specific visual changes or enhancements would you suggest to improve the design of the Moovit app? Please describe any colours, styles, or layout adjustments you think could make it more appealing. | 25. Would you prefer a simplified design with fewer features or a more feature-rich design, even if it’s slightly more complex? Please explain why. | 26. Do you have any additional comments or suggestions to improve your experience with this app, its features, or its design? (Open-ended) | ||||||
2 | 15/11/2024 18:51:29 | 18 -24 | Female | Malaysian | Selangor | Monthly | Over a year | Commuting | 4 | Route planning, Maps | Neutral | 3 | Too much | 2 | 1 | 3 | 3 | Neutral | the route that was given are not clear enough | 3 | advertisement | Often | remove ads. make it more user friendly | 3 | help me to estimate the arrival time | 3 | - | yes prefer simplified design, easy to see not complicated | - | ||||||
3 | 15/11/2024 18:54:13 | 18 -24 | Female | Malaysian | Selangor | Monthly | 1 - 6 months | I use it for travel planning | 3 | Real-time transit updates, Maps | Somewhat Cluttered | 3 | Too much | 2 | 2 | 3 | 4 | No | Since the interface is a bit messy, I was confused on where I need to click to find the feature that I want | 3 | If compare with other same brand app, it navigation is not clear and I’m confusing while using this app. And the advertisement is keep disturbing while using the app | Often | Maybe can decrease the advertisement | 2 | It is not really helpful | 2 | Decrease the advertisement, rearrange the interface | I like simple but useful design, it make me easier to use the app | I think no | ||||||
4 | 15/11/2024 18:56:08 | 18 -24 | Female | Malaysian | Kuala Lumpur (Federal Territory) | Rarely | 6 - 12 months | Travel Planning | 3 | Route planning | Neutral | 3 | Too much | 3 | 1 | 3 | 3 | Neutral | I somehow find it difficult to understand the route details. | 3 | Too many ads | Often | Lesser ads and cleaner page | 3 | Neutral | 2 | Should improve layout adjustments to a cleaner and easier one, old people will have problem understanding them | SImplified design because it is easier to teach the elderly to use the app, and easier to find information or icons that I need | - | ||||||
5 | 15/11/2024 19:00:58 | 18 -24 | Female | Malaysian | Kuala Lumpur (Federal Territory) | Monthly | Over a year | To find way to the destination using public transport | 4 | Route planning, Real-time transit updates, Maps | Neutral | 4 | Just right | 4 | 1 | 4 | 3 | Yes | Routes planning | 3 | The ads, inaccurate estimate of time, less efficient route choices | Sometimes | Lessen the ads on the app interface | 5 | Just so so | 2 | More graphic design | Feature-rich, to provide more functionality for people who started to live or move around in KL | No | ||||||
6 | 15/11/2024 19:08:10 | 18 -24 | Female | Malaysian | Kuala Lumpur (Federal Territory) | Monthly | Over a year | Commuting | 4 | Route planning, Real-time transit updates | Somewhat Clean | 3 | Just right | 4 | 2 | 4 | 4 | Yes | Alert notifications is very convenient | 2 | - | Rarely | - | 5 | Easier to travel | 5 | - | - | - | ||||||
7 | 15/11/2024 19:14:55 | 18 -24 | Female | Indonesian | Never | Less than a month | Since i never use it, i would said in generally it's to travel and book a ride book | 3 | Route planning, Service alerts, Real-time transit updates | Somewhat Cluttered | 2 | Too much | 3 | 2 | 3 | 3 | Neutral | Due to many ads, somewhat make us hard and consuming much time to go our main point which is travel. | 1 | I think the interface is cluttered and too many advertisement on it so it make user frustrate | Never | Removing ads and adjusting the layout ( give space for each point so it does not look cluttered ) | 2 | 3/5 i think.. since i never use it😅 | 2 | Layout adjustment, make it clear and balance between it so it does not cluttered. Typography also need to pay attention. Bigger font for heading and small font for short description | Simplified and fewer features since user want to achieve the goal fast, better not make a complex design to make it confused. | I think i don't have any🙏🏻 | |||||||
8 | 15/11/2024 20:02:10 | 18 -24 | Female | Malaysian | Sarawak | Weekly | 1 - 6 months | Travel Planning. | 5 | Route planning, Real-time transit updates, Saved routes | Very Clean | 1 | Just right | 4 | 3 | 3 | 4 | Yes | - | 2 | - | Rarely | - | 4 | - | 5 | - | - | - | ||||||
9 | 15/11/2024 20:09:51 | 18 -24 | Prefer not to say | Malaysian | Kuala Lumpur (Federal Territory) | Rarely | 1 - 6 months | Travel planning | 3 | Route planning, Real-time transit updates | Somewhat Clean | 4 | Too little | 4 | 1 | 2 | 4 | Neutral | Something not very clear instructions | 2 | Sometimes load very slow | Sometimes | Maybe provide some other review | 3 | Neutral | 3 | - | Simply design easy to use | - | ||||||
10 | 15/11/2024 20:14:42 | 18 -24 | Female | Malaysian | Selangor | Monthly | 6 - 12 months | travel planning | 4 | Route planning, Real-time transit updates, Maps | Somewhat Clean | 5 | Just right | 4 | 5 | 5 | 5 | Yes | provide accurate location so I don't get loss | 5 | localization issue | Rarely | offline mode for people to used without using wifi or data | 4 | real-time updates | 5 | all colours are good | i prefer simplified design so that people who using this apps can easily understand and use the function | no | ||||||
11 | 15/11/2024 20:16:47 | 18 -24 | Female | Malaysian | Selangor | Monthly | Less than a month | travel planning | 4 | Route planning, Real-time transit updates, Maps | Somewhat Clean | 3 | Just right | 4 | 3 | 4 | 4 | Yes | clear instructions | 2 | - | Rarely | - | 4 | quite helpful | 3 | more colour themed | simplified | - | ||||||
12 | 15/11/2024 20:25:30 | 18 -24 | Female | Malaysian | Kuala Lumpur (Federal Territory) | Rarely | Over a year | Travel Planning | 4 | Route planning, Real-time transit updates, Saved routes | Neutral | 4 | Just right | 4 | 1 | 4 | 4 | Neutral | Showing route cost and time needed, can exclude ways to travel that I am not interested | 2 | So many advertisements | Always | Reduce the advertisements | 4 | Help people who have difficulties in recognizing route | 4 | The icon is already cute. Maybe changing colour to blue, is just personally I prefer blue. | Feature-rich design, features are the most important part of an app | No, reducing advertisements already can improve consumer's experience a lot | ||||||
13 | 15/11/2024 23:12:18 | 18 -24 | Female | Malaysian | Kedah | Monthly | Over a year | for travelling | 3 | Route planning, Real-time transit updates | Very Cluttered | 2 | Too much | 1 | 1 | 2 | 4 | No | The route suggestion is details, but it’s cluttered and poor visual hierarchy | 4 | The frequency of popping out the ads is too often, it really pissed me off when Im travelling in hurry. | Always | I hope the visual design of the app will be redesigned🥲 | 2 | It actually help a lot | 2 | The visual hierarchy of the text information is very poor, and all the details clutter together where always took me a few times to figure out. | Simplified design, i prefer a clean interface so that i could navigate the feature or find the information quickly while travelling. | I think that the route suggestion could incorporate with a more attractive and intuitive route icons, such as clearer transfer points, or animated travel time. I think this can help us to quickly understand the route in a glance. You can also use icons or arrows to indicate the location of transfers or walking segments. | ||||||
14 | 16/11/2024 11:10:00 | 18 -24 | Female | Malaysian | Kuala Lumpur (Federal Territory) | Rarely | Over a year | Commuting and Travel Planning | 3 | Route planning, Real-time transit updates, Saved routes, Maps | Somewhat Clean | 3 | Just right | 4 | 2 | 3 | 4 | Yes | Very easy to use | 2 | Sometimes WiFi reload then lag | Sometimes | Na | 4 | Quite nice | 4 | Color contrast would be good | Simplified design, more accessible to click | Nik | ||||||
15 | 16/11/2024 11:14:27 | 18 -24 | Female | Malaysian | Kuala Lumpur (Federal Territory) | Rarely | Over a year | Commuting and travel planning | 4 | Route planning, Service alerts, Real-time transit updates | Somewhat Cluttered | 3 | Too much | 3 | 1 | 2 | 3 | Yes | Everything is clear cut and simplify in a page | 2 | Advertisement | Sometimes | Better UI design | 3 | Very helpful sometimes when other commuting applications are slowed down | 1 | messy layout and the dull design is not appealing | Yes, a simplified design attracts the usage as for now the design looks very dull and not attractive at all | Design and layout improvement | ||||||
16 | 16/11/2024 11:15:38 | 25 - 34 | Female | Malaysian | Kuala Lumpur (Federal Territory) | Rarely | Over a year | Commuting | 3 | Route planning, Real-time transit updates | Somewhat Cluttered | 4 | Too much | 3 | 1 | 3 | 3 | No | Sometimes im finding LRT route but it does shows me bus route with same name which is quite confusing for new users without knowing the icon for bus and LRT | 3 | Too many ads | Always | Put lesser ads | 4 | Not really I prefer using maps navigation apps like google maps or waze to avoid traffic jam | 4 | The layout of each widget can be more organized and leave more blank space in between because current layout or design looks abit compacted for me | Yes, i prefer simplified design to capture the information easily. Compacted design that contain too many information in one page is hard for me to capture. | - | ||||||
17 | 16/11/2024 11:18:10 | 18 -24 | Female | Malaysian | Selangor | Weekly | Over a year | Commuting | 3 | Route planning, Real-time transit updates, Maps | Somewhat Cluttered | 3 | Too much | 2 | 1 | 2 | 2 | Yes | Route alert is very intuitive | 2 | Advertisement thus load too long while needing immediate real time updates | Always | Instead of forcing ads watching which impact the user who need immediate real time update, maybe can earn points for watching ads for next time use, so user can earn enough points before starting their route | 4 | Very, especially mrt/lrt | 3 | Less clutter or more intuitive icons | Personally will be fewer features since I only use for moovit for routing in real time | More intuitive and more user friendly for either Ads display or icon choices | ||||||
18 | 16/11/2024 12:44:37 | 18 -24 | Female | Malaysian | Kuala Lumpur (Federal Territory) | Never | Less than a month | Commuting | 3 | Route planning | Neutral | 3 | Just right | 3 | 3 | 3 | 3 | Neutral | - | 1 | None | Never | None | 3 | - | 3 | - | - | - | ||||||
19 | 16/11/2024 13:15:07 | 25 - 34 | Male | Malaysian | Kuala Lumpur (Federal Territory) | Never | Less than a month | Never use before | 3 | Route planning, Service alerts | Neutral | 3 | Too much | 3 | 3 | 3 | 3 | Neutral | Neutral | 3 | Never use before, so unable to comment | Sometimes | Not for now | 3 | Never use before, so unable to comment | 3 | Never use before, so unable to comment | Never use before, so unable to comment | Never use before, so unable to comment | ||||||
20 | 16/11/2024 13:17:10 | 25 - 34 | Male | Malaysian | Kuala Lumpur (Federal Territory) | Rarely | Over a year | Commuting | 4 | Route planning, Real-time transit updates | Somewhat Clean | 3 | Just right | 3 | 4 | 4 | 3 | Yes | No | 3 | Accuracy | Sometimes | Fare of trips | 3 | Helpful | 3 | Multiple colours | More feature rich design. The purpose of using something is for the feature | Na | ||||||
21 | 17/11/2024 13:52:31 | 18 -24 | Female | Malaysian | Selangor | Monthly | Less than a month | go to somewhere that need lrt,mrt | 3 | Route planning | Somewhat Cluttered | 2 | Too much | 2 | 1 | 3 | 3 | Yes | It will provide detailed directions and tell me how to get to my destination. | 2 | Ads are very disruptive.This makes me very frustrated. | Always | communication, users can share the situation of the road like Waze | 2 | I don't think it helps much, I just use it to check the route ahead of time. | 3 | The purple banner below.It’s obvious and always catches my eye, but the content of the banner is not so important. | I think the current design is a bit outdated, the color tones used do not attract me and have no characteristics.I would prefer a minimalistic, intuitive app. | Reduce advertising, update design | ||||||
22 | 17/11/2024 15:33:53 | 18 -24 | Female | Malaysian | Selangor | Weekly | Over a year | Travel Planning | 4 | Route planning, Saved routes | Neutral | 3 | Just right | 3 | 1 | 3 | 2 | Yes | Moovit will list out a few routes with the total time taken so this can help me in planning my route better | 2 | The advertisement | Sometimes | Can be more colourful | 5 | Very helpful | 3 | Maybe can add in more icon in the page | Feature-rich design so that we can find it easy to use and can help in reducing frustration | - | ||||||
23 | 17/11/2024 17:06:32 | 18 -24 | Female | Malaysian | Kuala Lumpur (Federal Territory) | Monthly | 1 - 6 months | Travel around KL | 3 | Route planning, Real-time transit updates, Maps | Somewhat Clean | 5 | Just right | 5 | 1 | 4 | 4 | Yes | could find any specific info in the app | 3 | advertisement part | Often | when i enter the app, it pops out few advertisement which makes me feel annoyed and wants to quit, its better to reduce it especially for new user | 3 | good | 4 | colour wise shud be okay, maybe the layout of advertisement can put below, so it wont be too distrating from important info | simplified design and more infographic so its more arttractive | dont hav to wait for 5seconds for advertisement, its makes me wants to quit during 5 seconds, the first page biggest border is also a advertisement, can make it a strip and put at bottom shud be better | ||||||
24 | 17/11/2024 18:31:58 | 18 -24 | Female | Malaysian | Selangor | Never | Less than a month | Mapping | 3 | Maps | Somewhat Clean | 4 | Just right | 3 | 3 | 3 | 3 | Yes | The message itself | 2 | Inaccuracy | Sometimes | Accuracy of routes | 2 | It’s ok | 3 | No clue | First option, it feels calmer and easier to see | Nope | ||||||
25 | 18/11/2024 18:43:18 | 18 -24 | Female | Malaysian | Selangor | Rarely | Less than a month | Travel | 2 | Route planning, Maps | Somewhat Cluttered | 2 | Too much | 2 | 1 | 2 | 2 | Neutral | It's just a lot of information. It's displayed really badly. There's like a visual overload. I'd prefer to use Google maps if I was trying to find my way, less cluttered, straight forward uu | 3 | The ads, a lot of ads. So many afs | Often | Less cluttered ui. More direct navigation to certain screen, less intrusive ads | 1 | Idk sry | 2 | The current layout is very packed, could give it more spacing between elements. | I'd prefer a simplified design but it still gets the job done. | Hmm I have said everything that I need to say | ||||||
26 | 18/11/2024 19:17:53 | 18 -24 | Female | Malaysian | Kuala Lumpur (Federal Territory) | Rarely | Over a year | Travel planning | 3 | Route planning, Saved routes | Very Clean | 4 | Just right | 2 | 1 | 4 | 2 | Yes | The information is quite clear to understand. | 3 | Too many ads | Often | Keep updated to more easier alternative routes. | 3 | Time estimations are quite accurate | 4 | Nope, it’s quite good now | I prefer the simplified design with fewer features because it’s more user friendly | Provide more easier alternative routes and minimise the ads in the app | ||||||
27 | 18/11/2024 20:16:02 | 18 -24 | Female | Malaysian | Selangor | Weekly | Over a year | Commuting | 3 | Route planning, Real-time transit updates | Somewhat Cluttered | 2 | Too much | 4 | 2 | 3 | 2 | Yes | Obvious search button. | 2 | Very messy and not nice to look at | Often | Better interface | 4 | Neutral | 2 | Brighter colours | Simplified, because we just want to obtain the travel information asap | More modernized design | ||||||
28 | 18/11/2024 20:58:21 | 18 -24 | Female | Malaysian | Selangor | Never | Less than a month | Commuting | 3 | Route planning, Real-time transit updates, Saved routes | Somewhat Cluttered | 2 | Too much | 3 | 1 | 3 | 3 | Neutral | Everything is really cluttered and in a bunch of colours so it's hard to find what I need | 3 | Nothing that over frustrated me | Rarely | No | 3 | It's not bad, but I'll stick to apps I know like Google Maps | 1 | Don't use so many colours and have a consistent color palette | Fewer features, you don't need that many and it's best to be simple and straight to the point | Nope | ||||||
29 | 18/11/2024 21:38:08 | 18 -24 | Male | Malaysian | Selangor | Rarely | 1 - 6 months | Travel | 2 | Route planning, Maps | Very Cluttered | 4 | Too much | 1 | 2 | 2 | 1 | Neutral | No | 5 | Need very accurate bus route code then just can find the road, and also the address need very accurate, these will waste a lot of time when using | Always | Can add shortcut and advanced searching function | 2 | No good at all | 2 | Color and font can be more clearly and simple | More prefer to simplified design cause design now is over in page, will make confuse | For bus trip hope it can be more accurate | ||||||
30 | 19/11/2024 11:47:18 | 18 -24 | Female | Malaysian | Selangor | Weekly | 1 - 6 months | Travel Planning | 3 | Route planning, Real-time transit updates | Neutral | 3 | Too little | 3 | 2 | 4 | 4 | Yes | It is very convenient that there are several route details to select while travel. | 2 | Ads are too many and always outstanding and the overall layout is quite messy(?) | Sometimes | Make the layout more consistency | 3 | I think the prediction time feature is pretty good | 2 | Maybe unify the colour palette of the layout | Prefer simplified design. Simple is the best. | Maybe the colour choice can be helpful for people with color vision impairment | ||||||
31 | 19/11/2024 11:43:19 | 18 -24 | Male | Malaysian | Kuala Lumpur (Federal Territory) | Rarely | 1 - 6 months | Research the train line n time | 3 | Route planning, Real-time transit updates | Somewhat Cluttered | 2 | Too much | 2 | 2 | 3 | 3 | Neutral | Hard to find the info and the interface is very messy with a lot of advertise | 3 | Too many advertise | Always | improve the interfsce design n avoid the advertise appear because will make user have bad experience | 2 | Too many mostly the user interface | 3 | adjust the text layout margin or some abtract color for the button | simplified design with enough information | Nope | ||||||
32 | 19/11/2024 11:57:01 | 18 -24 | Female | Indonesian | Selangor | Rarely | Over a year | Going to Mydin | 2 | Real-time transit updates, Maps | Neutral | 2 | Too much | 4 | 1 | 3 | 4 | Yes | I like the real time updates | 2 | the transport is slow sometimes | Sometimes | choice to chose which transport | 2 | Its been a year since i used it, so its okay back then dont know about now | 2 | add more colors to contrast the white probs? also the add is distracting | the feature can ba a lot but the layout need to be simple | nope | ||||||
33 | 19/11/2024 12:48:16 | 18 -24 | Female | Malaysian | Selangor | Rarely | 1 - 6 months | Tracking the bus | 3 | Real-time transit updates, Saved routes | Somewhat Clean | 2 | Too much | 2 | 2 | 3 | 3 | Neutral | The searching was pretty straightforward | 2 | Inconsistent time | Often | The updates on time | 3 | Not very helpful | 4 | More minimalistic and clearer layout | Simplified design because features that are important is enough than having too many | The design | ||||||
34 | 20/11/2024 09:28:16 | 25 - 34 | Male | Malaysian | Selangor | Weekly | 1 - 6 months | Commuting | 3 | Route planning, Service alerts, Real-time transit updates | Somewhat Cluttered | 2 | Too much | 2 | 1 | 2 | 2 | No | The app's interface is slightly cluttered which the essential route details are buried under too many menu or options. | 4 | The most frustrating aspect of the Moovit app is the excessive ads that pop up unexpectedly. | Always | I would like to see improvements in the Transportation and Route Filters by adding options for routes, such as "most affordable" or "fastest route." Additionally, including different transportation types within the filter options would help reduce the number of navigation bars and prevent clutter. | 2 | I think there is still room for improvement, although it is generally helpful but sometimes alternative route suggestions are not the most efficient which maybe with longer travel times instead of quicker options. | 2 | I would suggest to simplify the layout of Moovit app because the layout feels cluttered and confusing. Therefore, I think adjustments like grouping the similar features together and creating a more streamlined home screen would improve the user experience. | I would prefer a more simplified design because it allows me to focus on the essential features without getting to overwhelmed by unnecessary options. | The app should include options for booking or purchasing tickets directly, which would save time and able to eliminate the need for third-party apps or physical ticket counters. | ||||||
35 | 20/11/2024 10:06:25 | 18 -24 | Female | Malaysian | Selangor | Weekly | 1 - 6 months | Locate the best transport options | 2 | Route planning, Service alerts, Real-time transit updates | Neutral | 1 | Too much | 2 | 1 | 2 | 2 | Yes | The app provides real-time updates on delays and alerts, which are displayed clearly on the route overview page. | 3 | Intrusive Ads | Always | I would love to see more personalization features, such as the ability to customize themes and icons. | 2 | The app helps identify delays, but the suggested alternative routes are often confusing and don’t clearly highlight the quickest or cheapest options. | 1 | The icons are outdated and lack visual appeal. So, I would suggest that a sleek and modern design for icons with clear labels would make the app more intuitive and visually attractive. | I would prefer a simplified design with fewer features because it ensures that I will not distracted by extra features I don’t use, making the app more straightforward to operate. | I would suggest to add more options for themes and icons that would enhance the visual appeal and allow users to personalize the app to their liking. | ||||||
36 | 21/11/2024 09:18:21 | 25 - 34 | Male | Malaysian | Kuala Lumpur (Federal Territory) | Weekly | 6 - 12 months | Commuting | 2 | Route planning, Service alerts, Real-time transit updates, Maps | Very Cluttered | 2 | Too much | 3 | 1 | 2 | 2 | Neutral | The information is available, but the interface feels cluttered, making it harder for me to quickly find what I need, especially under time pressure or in a hurry. | 3 | No quick access to the cheapest or fastest routes. | Often | I would prefer Moovit to add a filter option to quickly find the cheapest or fastest route options. | 3 | Neutral, although delays are shown, but the app doesn’t always suggest the best alternative routes. | 3 | I personally think that the layout works, but it feels a bit outdated, so I would suggest maybe a cleaner and more spacious designs. | I would prefer a simpler design because it makes navigation quicker and I can find the information I need without spending extra time exploring multiple tabs. | I think incorporating gamified elements, such as check-in rewards or achievements for daily app usage, would make the app more engaging and fun. For example, users could earn rewards for checking in every day and receive bonuses for completing a full week. | ||||||
37 | 21/11/2024 09:53:50 | 25 - 34 | Male | Malaysian | Selangor | Monthly | 6 - 12 months | Commuting and Travel Planning | 2 | Route planning, Service alerts, Real-time transit updates, Maps | Somewhat Cluttered | 1 | Just right | 2 | 1 | 2 | 2 | Neutral | I think that the alerts and route updates are sometimes helpful, but they aren’t consistent or timely, making it challenging to rely on them fully. | 3 | Too many ads | Always | Reduce or remove intrusive ads to make navigation smoother and less frustrating. | 2 | I think it helps avoid delays occasionally, but the lack of clear guidance on alternatives makes it less reliable. | 3 | I think that the design is okay, but adding a more modern colour palette could make it look more engaging | I think I would slightly more prefer a more feature-rich design because a design with more features often includes customization options, allowing me to tailor the app to my preferences. | I think by adding a weather and forecast feature would be incredibly helpful, especially for planning routes during bad weather conditions as it would allow users to make better transportation choices. | ||||||
38 | 21/11/2024 16:07:36 | 25 - 34 | Male | Malaysian | Selangor | Weekly | Over a year | Mapping | 3 | Route planning, Real-time transit updates, Maps | Very Cluttered | 2 | Too much | 3 | 1 | 3 | 2 | No | The screen displays too much information at once, which feels overwhelming and makes it difficult to focus on key details like route timing or alerts. | 4 | Lack of clear updates on delays or route changes. | Sometimes | Improve real-time updates with clear, prominent alerts for delays or route changes. | 1 | The app rarely helps me avoid delays, and the alternative routes suggested are often unclear or impractical. | 1 | I would suggest the app to introduce some creative design elements such as animations, gradients, or a more polished aesthetic that would make it more appealing | I think I would slightly prefer a simpler design which could makes navigation quicker and can find the information I need easily without exploring multiple tabs. | I would suggest the app to have a real-time help desk with live agents would improve user experience by providing instant assistance for queries or technical issues. | ||||||
39 | 21/11/2024 17:19:30 | 25 - 34 | Female | Malaysian | Kuala Lumpur (Federal Territory) | Monthly | 6 - 12 months | Commuting | 2 | Route planning, Real-time transit updates, Maps | Very Cluttered | 3 | Too much | 3 | 1 | 2 | 3 | No | Colour-coded routes make it simple to identify the right bus or train line. | 3 | Intrusive ads | Always | Reduce or remove intrusive ads | 3 | Neutral | 3 | I think it would be nice to see more consistent icon styles to improve the overall visual flow. | I would prefer a design with more features that often includes customization options | I would suggest to add customizable Themes and Icons to allow users to personalize the app to their preferences. | ||||||
40 | 21/11/2024 00:59:28 | 18 -24 | Female | Malaysian | Selangor | Weekly | Over a year | Commuting and Travel Planning | 3 | Route planning, Service alerts, Real-time transit updates, Maps | Somewhat Cluttered | 2 | Too much | 3 | 1 | 2 | 3 | Neutral | I answered Neutral because the route details are available, but the app doesn’t offer much guidance on how to interpret or prioritize the information, such as which alternative route is best. | 4 | Limited options for personalizing the app experience. | Sometimes | Include customization options for themes, icons, and preferred route settings to enhance personalization. | 3 | I find it moderately useful, but the alternative route suggestions could be better organized and more detailed | 3 | I think the colours are fine, but maybe incorporating some softer tones or gradients that could give the app a fresher look | I would prefer a simplified design with fewer features that reduce the learning curve for the app, especially for new users or those who are not tech-savvy. | I would suggest to improve the app by adding more options for themes and icons that could enhance the visual appeal. | ||||||
41 | 21/11/2024 01:31:26 | 18 -24 | Female | Malaysian | Selangor | Weekly | 1 - 6 months | Commuting | 3 | Route planning, Real-time transit updates, Maps | Very Cluttered | 2 | Just right | 3 | 2 | 3 | 3 | Neutral | I chose Neutral as my answer because although the app provides information and route details, but the layout feels inconsistent which makes harder to locate alerts or updates immediately. | 4 | Too many ads | Always | I would like to see features like personalization options or advanced route filters that might help to improve the user's overall experience. | 3 | Neutral, still need some improvements on this matter | 3 | I think the map interface looks cluttered and hard to interpret, so a cleaner design with distinct route lines and clearer labels would make navigation much easier. | I would maybe prefer a more feature-rich design because having more features makes the app versatile, so I can rely on it for a wide range of tasks, from route planning to getting real-time updates. | Nope. | ||||||
42 | 21/11/2024 11:04:40 | 18 -24 | Male | Malaysian | Kuala Lumpur (Federal Territory) | Monthly | Over a year | Commuting | 3 | Route planning, Service alerts, Real-time transit updates, Saved routes, Maps | Somewhat Cluttered | 2 | Too much | 3 | 1 | 2 | 3 | No | The terminology used for route descriptions can be unclear, making it difficult to understand the exact path or stops. | 4 | Confusing interface with too much information | Often | Simplify the interface by organizing information better and focusing on essential features. | 3 | The information is available, but it takes time to figure out the most efficient options. | 3 | I would suggest to have a more consistent icon styles to improve the design of Moovit app | I prefer a simplified design with fewer features that allows me to focus on the essential features of the app | I would like to suggest to rename the section names like Direction, Stations, and Lines to something more intuitive because the original section names are unclear and don't clearly indicate their purpose. | ||||||
43 | 22/11/2024 11:22:24 | 25 - 34 | Male | Malaysian | Selangor | Monthly | Less than a month | Commuting | 3 | Route planning, Service alerts, Real-time transit updates, Maps | Somewhat Cluttered | 2 | Just right | 3 | 2 | 2 | 3 | No | Sometimes, the real-time updates are slow, and I can't rely on the information to plan my trip effectively. | 3 | The inaccuracy of the estimated time for arrival | Often | Improve the accuracy of routes information | 3 | Neutral, more improvements needed | 2 | I think that the important features like route details and service alerts don’t stand out enough, so I suggest using visual hierarchy with bold headings, contrasting colours, or larger icons would improve clarity | Simplified design, because it will be less distraction and more straightforward | I think online helpdesk with real-time agents would be great idea to include in the app. | ||||||
44 | 22/11/2024 11:33:55 | 18 -24 | Female | Malaysian | Selangor | Monthly | 6 - 12 months | Commuting and Travel Planning | 3 | Route planning, Service alerts, Real-time transit updates, Saved routes, Maps | Very Cluttered | 2 | Too much | 2 | 1 | 3 | 2 | No | I think the screen displays too much information at once, so I feel it is very difficult for me to focus on key information. | 5 | Too much pop out ads | Always | Reduce or remove pop out ads | 3 | Quite helpful | 2 | I think there should be more colour options, allowing me to customize my layout preferences to match my colour preferences, as the current colour scheme feels a bit outdated. | Feature-rich design, so the app have all the features that we needed | I would suggest to include a section for emergency contacts, such as embassy phone numbers, would be a great addition, especially for tourists who might get lost or face serious issues. | ||||||
45 | 22/11/2024 11:48:21 | 18 -24 | Male | Malaysian | Kuala Lumpur (Federal Territory) | Rarely | Over a year | Commuting | 1 | Route planning, Service alerts, Real-time transit updates | Very Cluttered | 1 | Too much | 1 | 1 | 1 | 1 | No | Because the service alerts are not prominently displayed, and I often miss them because they are hidden in small text or under less noticeable sections. | 5 | Inaccuracy of the information | Always | improve and simplify the interface by organizing information better and focusing on essential features | 1 | Not helpful | 3 | The design is Ok, but maybe add more modern colours to make it more appealing | Simplified design with fewer features, because it will make the navigation quicker and I can immediately find the information I need without spending a lot of time | I would recommend the app to offer ticket booking and purchasing options to save time and avoid third-party apps. Adding an expense tracker and currency converter would also simplify cost management and international travel. | ||||||
46 | 22/11/2024 15:41:11 | 25 - 34 | Male | Malaysian | Kuala Lumpur (Federal Territory) | Weekly | 6 - 12 months | Commuting | 3 | Route planning, Service alerts, Real-time transit updates | Somewhat Cluttered | 3 | Just right | 3 | 1 | 2 | 3 | Neutral | Alerts and route updates are sometimes helpful, but they are not always consistent | 4 | Ads keep popping up. | Always | No quick access to the cheapest or fastest routes. | 3 | It's okay, but there is a need for improvements in addressing inconsistent delays and service alerts. | 1 | The app lacks any creative design elements. Introducing animations, gradients, or a more polished aesthetic would make it more appealing. | I would prefer simplified design to ensure that the app is more straightforward to operate. | Adding gamified features, like daily check-ins or rewards for consistent usage, could make the app more interactive and enjoyable. | ||||||
47 | 22/11/2024 16:32:07 | 18 -24 | Female | Malaysian | Sarawak | Rarely | Less than a month | Travel Planning | 3 | Route planning, Service alerts, Real-time transit updates, Saved routes, Maps | Somewhat Cluttered | 3 | Just right | 3 | 2 | 3 | 3 | No | Not very clear instructions for the route details | 3 | A lot of Ads | Always | Reduce ads and More organized or cleaner app interface | 3 | Not that helpful sometimes | 2 | I think the icons are slightly outdated and lack appeal, so a sleek, modern redesign with clear labels, hover effects, or animations would make the app more intuitive and engaging. | I would prefer a more feature-rich design, as it would allow me to access more functionalities within a single app without needing to rely on other apps for integration. | I would suggest offering more options for themes, like cool, cute, aesthetic or modern, with customizable icons and interactive elements, would enhance personalization and make the app more engaging. | ||||||
48 | 22/11/2024 16:50:07 | 18 -24 | Female | Indonesian | Monthly | 1 - 6 months | Commuting and Travel Planning | 2 | Route planning, Service alerts, Real-time transit updates | Somewhat Cluttered | 2 | Too much | 2 | 1 | 2 | 2 | Neutral | I chose "Neutral", because route details are sometimes helpful, but the app offer limited guidance on how to interpret which alternative route is best. | 3 | Messy and confusing layout | Often | Redesign their interface and layout design to be less confusing | 2 | Sometimes helpful, but will prefer to use other apps like Google Maps | 1 | Improve and redesign the inconsistent, unattractive icons to cohesive styles | Simplified Design with fewer features, because it would be less confusing for me to use | I think the app should renaming the sections (Direction, Stations, and Lines ) for better clarity that would make the navigation easier. | |||||||
49 | 22/11/2024 18:34:29 | 25 - 34 | Male | Malaysian | Kuala Lumpur (Federal Territory) | Weekly | Over a year | Commuting | 2 | Route planning, Service alerts, Real-time transit updates, Saved routes, Maps | Very Cluttered | 1 | Too much | 1 | 1 | 2 | 2 | Yes | Quite helpful since it provides real-time updates on delays and alerts that are displayed clearly on the route overview page | 3 | The advertisements | Always | I think some premium features, like ad-free usage or live location, should not be restricted to premium users only but instead offered for a limited time to non-premium users. | 2 | Not that helpful, because the delay notifications often come too late to plan effectively | 2 | The app’s design feels outdated and cluttered, so I think simplifying the layout design and redesign it as a more modern style could make it more appealing. | Simplified design. Because this would help with the app to be less cluttered | I think some premium features, like ad-free usage, live location updates, or real-time traffic conditions, should be available for non-premium users, even if only for a limited time. Alternatively, introducing check-in rewards that allow users to unlock these premium features temporarily would make the app more accessible and engaging. | ||||||
50 | 22/11/2024 18:45:21 | 18 -24 | Male | Malaysian | Selangor | Rarely | Less than a month | Mapping | 3 | Route planning, Maps | Somewhat Cluttered | 3 | Just right | 2 | 1 | 2 | 3 | No | Too many ads, so it is hard for me to straightforwardly find the essential information | 4 | Advertisements too much | Always | Reduce the ads | 2 | sometimes helpful but not every time | 3 | Neutral, neither great nor terrible, but it feels slightly outdated and cluttered. | Simplified design with fewer features, easier to use and navigate | Sorry, I do not have any idea to share about. | ||||||
51 | 23/11/2024 19:04:00 | 18 -24 | Female | Malaysian | Selangor | Weekly | 6 - 12 months | Commuting | 2 | Route planning, Service alerts, Real-time transit updates, Maps | Very Cluttered | 1 | Too much | 3 | 1 | 1 | 2 | No | The app sometimes helpful but the layouts are inconsistent, caused me to find essential informations when I am in a hurry. | 5 | The lack of accuracy information of the route information or alerts | Often | Improve the accuracy of their information provided | 2 | It’s not really helpful for me, as no specific alternative routes are provided and it’s still time-consuming to find the fastest or most suitable route. | 1 | I think the app lacks creative design elements like animations or gradients, and the layout needs to be simplified as it is currently too cluttered and overwhelming for me. | I would prefer a simplified design that still includes the features needed by the user. | I would suggest adding a feature that provides real-time delay notifications for transportation along with reasons (such as weather or traffic issues), so we users can better plan our time and routes. | ||||||
52 | 23/11/2024 19:33:25 | 18 -24 | Female | Malaysian | Selangor | Rarely | Over a year | Commuting | 3 | Route planning, Service alerts, Real-time transit updates, Maps | Somewhat Cluttered | 2 | Too much | 2 | 1 | 1 | 2 | No | I find it difficult to quickly locate the service alerts because they are hidden in small text or placed in less noticeable sections. | 4 | Ads take too long to load when I need immediate real-time updates, especially when I'm in a hurry. | Always | Fewer intrusive ads and a less cluttered layout with placing essential information in more noticeable locations. | 3 | I find it somewhat useful, but the alternative route suggestions could be better organized and more detailed. | 2 | I think the map interface feels cluttered and hard to read, so a cleaner design with distinct route lines, clearer labels, and improved visual hierarchy, such as bold headings and contrasting colours would make navigation much easier. Additionally, I also think that using a more legible typeface with better spacing would enhance overall clarity and usability. | I would prefer a simplified design to avoid a cluttered layout, while still including essential features that encourage users to rely on the app without needing to switch to others or use multiple apps. | I think the app should include a feature to quickly select my preferred routes, along with filter options like the most affordable or fastest routes. Hence, this would allow users to easily customize their travel or route preferences and make the app more efficient by directly providing the best options based on individual needs. | ||||||
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