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TimestampGuest NameContact Information Date/Time of Incident Details of incident Promised Solution Your NameSolved?
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1/28/2023 12:08:43Alicia M84368749551/28 11:17amLeft out a 8ct and medium fry and a Cfa +America no picklesGiven new food on spotlightTori Watrous
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2/1/2023 11:21:51Tammy 4048490733
wednesday 2/1/23 11:02am
forgot to get her drinksreplace 1 medium lemonade and 1 medium tea Marie Mattheeyes 2/1/2023-MM
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2/3/2023 17:43:59antwan smith2/3 5:18ordered spicy deluxe - rang up for orginal spicy - want to add bacon as well spicy deluxe with bacon free on next visti!tori
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2/10/2023 16:14:42George wilson84333907473:51Forgot drink -medium sweet teaFree medium sweet teaTori
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2/20/2023 9:11:57Skyn/aSat 2/18 lunch got a 4 count strip instead of a 12 count nugg trans #3732107replace 12 count nugget Marie yes -2/20/22
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2/21/2023 13:34:35Kyla S843-333-05855Tuesday 12:30pm
did a curbside order was missing 2 sandwiches and 1 fry came back to the restaurant and only got the 2 sandwiches and not the fry trans. number 37681
send 2 sandwiches and 1 fry as rewards for the inconvenience Marie
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2/21/2023 13:43:38Faye
Tuesday 2/21/23 1:11pm
sandwich had pickles-asked for no pickles order was rung up incorrectly transaction #3736016
will replace the sandwich next visit Marie Matthee
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3/17/2023 18:32:01Linda Bridgman 84346883283/17 6:14pmLeft ice cream here
Ice cream to her app. But she doesn’t show up in our system yet so free next visit!
Tori Watrous
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4/1/2023 19:02:04Sharon Mccullen843-917-111104/01/2023Ice cream cup was missing from ordernext time she comes she will receive a free one Virginia
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4/1/2023 21:20:18tootsie logsdon 301268329404-01-2023 around 8:44Was missing a meal and cookie from her ordershe wants to come pick it up on mondayvirginia posey
yes, she called and requested the items be sent to her app as rewards -4/3 AF
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4/26/2023 21:00:38ny n/a6:30 4/26had a hair in her nuggetsshe can get a 13 count nugget the next time she returns madison yes 05/02 -vp
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5/3/2023 16:01:05Shannon bryant5/2 7:01pm12 count out of bag Free 12 count on next orderTori Watrous
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5/4/2023 20:48:47Emily xieIdk7pm 5/4I gave her strips instead of nuggetsFree 12count next vistitTori Watrous
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5/17/2023 16:24:22Felician/a5/17/2023 3:30pm received an 8 count instead of a 12 countreplace 12 count nugget onlyMarie
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7/8/2023 15:29:07Ladonna jonesReceived 6 in her 8ct nugget boxFree 8ct on her next visit Tori Watrous
yes-came on 12/30/2023 and asked for a spicy sandwich instead of an 8 count -MM
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7/11/2023 21:32:04Nicolas Cavvagestalk84386131804:30 pmchicken was burnt and hard, same with the friesa free 12 count, regular cfa & fries when he returnsvirginia posey
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7/29/2023 22:15:15Mi’don843230582907/29 8:30was missing fries & sandwich& send it back on @cfa app virginia
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8/3/2023 12:54:16victoria vulcano843618418608-03, 12:20was missing a 12 countsent on app as rewardvirginia
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8/3/2023 14:05:30Courtney L. 8438105139Thursday 1:15 Found a hair in her salad Sent her a salad on spotlight Marie Matthee
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8/5/2023 15:55:35
Sumter? Manager from H&M
idkidk
said they called and spoke with tori a few weeks ago bc they had a big order and they got regular nuggets instead of grilled nuggets & they were missing a kids meal.
I gave them a 12 count grilled nugget & a 5 count kids meal.Marie Mattheeyes
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8/28/2023 17:39:37Dynasty Lewis843-845-8309
Monday 8/28/2023 @ 4:45pm
missing 5 count nuggetreplace 5 count nuggetMarie
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9/16/2023 12:41:42Nickidk friday afternoon
got a grilled club and received fried sandwich instead of grilled nuggets were too dark
replace just the grilled club sandwich & the just the 12 count nugget
marie mattheee
yes-came by saturday afternoon and got a 12 count and a grilled club -MM/AF
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9/22/2023 15:57:51Christy Homes704-351-5084Friday afternoon Got wrong sandwich
Offer them a free meal - sandwich add bacon -customer not showing up on spotlight
Marie Matthee
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9/23/2023 14:21:54brooke p84326019471:40was given a sandwich than a 12 countsent to app; account not shown in spotlight yetvirginia
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9/25/2023 20:52:44I don’t remember Monday night 7pm ish Got a parfait instead of a fruit cup Replace fruit cup next visit-told her to ask for me Marie Matthee
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10/24/2023 11:33:41Marie Monday on the trailer Wrap had black stuff in it 8 count meal + brownie Danniella Davis
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11/7/2023 14:11:22Brianna White 8433079494Tuesday during lunch was missing the Hone Pimento Sandwich from order 4098146
would send her a reward for a sandwich. customer has not shown up in spotlight.
Marie Matthee
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11/29/2023 13:02:44Jamal Wednesday lunch Everything was cold 1 8 count 1 sandwich 1 medium Mac Marie Matthee
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12/14/2023 18:26:51jira carter843360513912/14 4:59said that the soup didnt taste right and was too darksent soup on spotlightvirgnia posey
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12/29/2023 12:29:22Destiny 12/29/23 12pmDon’t know. Marie told me to input2 free 12 nuggets Chris
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1/29/2024 18:30:32anthony bennet843506325101/29received the wrong count nugget and no fry. no sauce
told him next time he came and ordered he would receive a free fry and nugget
virginia
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1/31/2024 19:45:39Mallory GIdk1/31 3:45?Left out fruit tray
Hey, so I messed up an order earlier. I left a large fruit tray out of Mallory G’s catering order. She just wants us to credit it on her next catering order. She said she will be ordering again in a few weeks. I told her we could give her a free large fruit tray next time or a credit of $75 towards her next catering order.
Tori
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2/27/2024 19:20:03jamira smith843621258702/27/27 6:22mac was barely filledreplaced next visitvirginia
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4/8/2024 12:05:28Brittany Rhodes84355007984/6/24 6:50pm
Said she came 2x (has receipts) order 2 medium mac and cheeses and they were cold. She is probably lying but I told her we would replace her Mac and that is all.
Give her up to 4 medium max and chz. That is all. No brownie or drink if she asks.
CHRIS timmons
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4/10/2024 20:35:13Myesja Grayson843617849404/10 12:13pmwas given a wrap instead of a cobb saladnext visit we will replace the saladvirginia
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5/6/2024 14:03:43Mary jett8436878218Monday, 5/6 1:27Missing one regular Cfa One regular Cfa Tori watrous
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5/22/2024 11:11:55citina ketter 5/22/2024 11:00 am lemonade didn’t have sugar in it, called about it not tasting right a lemonade free of charge next time she comes natalie cowick
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7/10/2024 16:53:19Diane Younginer N/a 07/10/2024Didn’t drop enough strips. Waited over 10 minutes We will give her a free meal next time she comes Marie Matthee
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7/13/2024 20:42:21Richard Hawkins84375858107/13 7:39Order grilled sandwich no tomato sandwich had tomato and he’s allergicReplacing his sandwich when he comes in next week Brianna Legette
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7/23/2024 18:33:29Benita Jacobs8034101636July 23, 4:01 PM
Ordered a market salad received a southwest salad. cannot come back to replace today. Does not have the app
Replacement market salad next time she comes in to the storeAsher
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7/24/2024 21:42:09Pricilla williams84345321/67/24/24 6:45 pm
Guest stated that her sandwich was burnt sent a picture of the sandwich and the sandwich in the trash because she couldn’t eat it
Told her that she could come in Ang get her sandwich replaced because she couldn’t eat it
Brianna legette
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8/21/2024 1:03:40Ashley W843-833-38428/17/24 5:50pmPan of Mac fell we only had enough for one of her large Macs. Sent her 2 med Mac’s on the app! Brianna Legette
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9/7/2024 18:04:16Autrella W843618435409/07/24Customer was missing Mac and cheese. Complaint in ring centralI apologized and sent her a md Mac on the app Brianna Legette
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9/24/2024 12:46:24Theresa Simmons N/aTuesday 9/24 morning 2 cobb salads missing chicken Replace both Cobb salads Marie Matthee
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9/25/2024 20:41:43Jenny mouounas843-229-44839/24/24She was missing her water bottle and fruit cup from her orderSent reward on the app for a fruit cup and any size fountain drinkBrianna Legette
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10/3/2024 22:24:30stacey c8434301547oct 2ndfries was inedible, and sandwich had no toppings that she asked for.sent her rewards for a meal.autumn
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11/23/2024 15:48:03jazlyn joseph843506206111/23/24 3:455 nugs in 8 count coming soon to get a free 8 countAutumn Rheuark
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12/7/2024 16:57:18Cadance Moore803743201312/07/24Sandwich was made incorrectly send picture of sandwich Sent her a reward Brianna Legette
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1/9/2025 12:57:27Peewee1/9/35 12:23Missing an 8 ctGive her an 8ctBrii
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3/1/2025 0:14:05Keyon Jackson 02/28Called and sent a pic only received 6 nuggets in her 8 ct box Offered her to replace nuggets next time she visitsBrii
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3/28/2025 9:30:47Shermin Wilson 84361585473/27/25 3:25pm Missing a regular sandwich Replace sandwich Marie Matthee
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3/28/2025 10:38:27Shermin Wilson 84361585473/27/25 3:25pm Missing a regular sandwich Replace sandwich Marie Matthee
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4/23/2025 13:54:03Ann mccfadden 84385807844/23 1:18Missing 12 ct
Will replace 12 ct tomorrow (we should add something to delight) live far not going to have lunch. :(
Brianna Legette
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5/7/2025 17:16:30Antrec B84347225995/7/25Missing no pic Coming tmr 5/8 to getAutumn Rheuark
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6/5/2025 18:13:27Nicholas cabbagestalk843861318006/05/25 @5:50Didn’t receive drink with his mealFree drink next time he comes Brianna legetteyes 7/11
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6/26/2025 16:29:55Jay-Foot Locker4:28. 6/26Customer had two raw nuggets in her 8 countCustomer wants to receive a regular CFaNicole
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8/11/2025 16:44:40Alisha Martin Na08/11/25Got unsweet instead of sweet tea Come back and get free large and small sweet teaAutumn Rheuark
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8/29/2025 14:08:54Marie MattheeIdk Friday 8/29/2025 Was missing a sandwich for a large order
She wanted to come get the sandwich on Tuesday 9/2 we are going to give her a fry and drink as well
Neesha
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9/6/2025 16:46:30Shayla d86434930579/6 3:57
Customer complained about the fruit in her salad being old. Also had black spots on apples.
Told customer we would replace her salad when she came back Brianna Legette
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10/24/2025 13:19:33Allen moore843618306412:15 10/24/25got a Cobb salad with bad lettuce Free Cobb salad on the next visit Chris Timmons
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11/14/2025 12:05:03Stacey Freudenburg11/10/2025Left a cares email. food was not good.Free 12ct meal Chris Timmons
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Brittany N/AThursday 9/16 afternoonKale salad was left off of uber eats orderWill replace next time she visits Marie Matthee
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3/2/2023 3:32:35 PMCarol Oxendine9107340483Thursday 3/2 EveningMissing one no pickle CFAWill replace next time she visits Asher Fjestad
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7:45 05/01/23Annette Douglas8438610087monday eveningfresh no salt fry was hard and brown, had salt on themwill replace next time she visits virginia posey
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Brandon Williamsn/amonday evening
Ordered cfa deluxe with no tomato or pickle, recieved a deluxe with everything on it
will replace next time he visitsAsher Fjestad`
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11/07 6:45Jane F8329465104tuesday eveninggot the wrong sandwich & saladsent to app; account not shown in spotlight yet
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