| A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
1 | Question | Asker Name | Answer | Remove | ||||||||||||||||||||||
2 | What happens with scheduled emails (e.g) at 8am on enrolment day | Carol Kiekuth | live answered | |||||||||||||||||||||||
3 | How do automatic enrolment confirmation work if we use the App for enrolment? | Carol Kiekuth | The automated email that can be sent when a student is enrolled will not be available on the enrollment app. | |||||||||||||||||||||||
4 | How often will data be synchronised from the Applicaa Web Server to the App? | Carol Kiekuth | live answered | |||||||||||||||||||||||
5 | How often should we synchronise data back to the web server? | Carol Kiekuth | This is done once at the end of the day Carol thank you, you can do this multiple time if you choose to. | |||||||||||||||||||||||
6 | Please explain why you did a complete about turn yesterday. does not inspire confidence in the system. | Margaret Barnes | Hi Margaret, yesterday was the most cautious approach, given the feedback, we have consulted the developers again and can make these compromises, thank you | |||||||||||||||||||||||
7 | How will you physically restrict access during the windows when access is not allowed? Will logins be disabled or something else? | Carol Kiekuth | live answered | |||||||||||||||||||||||
8 | Will students be able to use the live system on Results Day? Do staff only use the Enrolment App on the day? | Sarah Shales | Students and staff can use the platform, only students are restricted in their timings, thank you Sarah | |||||||||||||||||||||||
9 | We will be recuiting approx. 300 students on the day. We do not want to have them in school to enrol. | Sarah Shales | live answered | |||||||||||||||||||||||
10 | If we use the app is there any way of getting a live overview of numbers being enrolled onto each subject in the different blocks? | Sean | live answered | |||||||||||||||||||||||
11 | How many schools are you working with in total? Is the 650 school capacity figure similar to how many schools will actually be using Admissions+? | Peter Ging | Thank you Peter, we expect around 500 schools to be enrolling via A+ in various ways; not all use the platform and not all have students logging in. | |||||||||||||||||||||||
12 | Does the live system shut after 10am? | Sarah Shales | Internals will be blocked between 10 & 12:30, then allowed back in thank you Sarah | |||||||||||||||||||||||
13 | I am assuming that many students will log in via ApplicaOne? What will their experience be like if their list of 6th forms are in different regions? | Kathryn Clarkson | Hi Kathryn, they may enrol in each school as their region opens. (The school's region) | |||||||||||||||||||||||
14 | What message will internals see if they try and login at the wrong time? | Lisa Lightfoot | live answered | |||||||||||||||||||||||
15 | I will probably just enrol the internal myself, if there a faster way of putting them into enrolment without impersonating them one by one? | Frankie Bryan | Yes Frankie, you can change all students to details to be checked if you don't need them to complete the form, then they will all appear in the enrolment area. If this isn't clear please email me and we can meet to look :) amanda@applicaa.com | |||||||||||||||||||||||
16 | Just to clarify - staff can enroll students without time restriction? Thank you. | Sam Buckel | Yes thank you Sam, staff can access the cloud platform without time restrictions. | |||||||||||||||||||||||
17 | We need to process everything on the Thursday! | Sarah Shales | You will still be able to process all students on the Thursday, thank you | |||||||||||||||||||||||
18 | Can you tell us how many internal candidates you have and how many externals? | Claire Woodgate | live answered | |||||||||||||||||||||||
19 | Surely by restricting the time externals can login it will cause an artifically high demand at 10am? | Margaret Barnes | Hi Margaret, the capacity of internals and externals together would be too much, but splitting them like this will be within our expected capabilities, thank you | |||||||||||||||||||||||
20 | Is thee no way that the internals can be before 12.30pm, as usually we close our doors at 12pm, so only giving 90 mins won't work for us | Kelly Toye | Hi Kelly, internals will be 8-10 am given that JCQ is definitely 8am, thank you | |||||||||||||||||||||||
21 | Can you confirm that I now have to contact all of my potential enrolees and tell them that they cannot log on until 11 am (I am Midlands)? We have told them to enrol asap as we have a lot of data to sort. | Nicola Dartnell | Hi Nicola, yes 11am for externals, 8am for any internals, thank you. | |||||||||||||||||||||||
22 | does this mean all can access from 8.30-10.00? | Phil Murphy | All internal students yes Phil thank you | |||||||||||||||||||||||
23 | How many staff will be on hand to aid schools is there are technical issues? | Kate Richards | Hi Kate, we will have all CSMs and their Head of Team available on direct lines for first cycle schools, plus all support technicians, telephone technicians and Customer Engagement Managers on the general support line which will go to whoever is first available. We will also have additional colleagues available to help if needed. Thank you | |||||||||||||||||||||||
24 | Can we impersonate the student to allow registration? We are only open on the Thursday so it doesnt suit us to be in on the other days to enrol students? | Sarah Minnis | Yes Sarah you can, but if you don't need students to complete a form you can move them all to details to be checked in bulk, so they will all appear in the enrolment area. If this isn't clear let me know :) amanda@applicaa.com | |||||||||||||||||||||||
25 | Access Schedule - What would happen to an internal logged in and halfway through their applicatin at 10am? | Phil Tombleson | live answered | |||||||||||||||||||||||
26 | Does this mean that staff members will not be able to enrol internals outside of the mentioned time slots? | Varina Kellman | Hi Varina, staff will not be restricted to time slots, only students will, thank you | |||||||||||||||||||||||
27 | Can we test the Enrolment App with dummy data? | Sarah Shales | Yes Sarah, you can have the app point at your test enrolment site, thank you. We have updated the enrolment guide to include instructions for this. | |||||||||||||||||||||||
28 | Can internal students log in before 8.30? | Claire Woodgate | live answered | |||||||||||||||||||||||
29 | Will it be easier for staff members to use the enrolment app rather than the online system? | Varina Kellman | live answered | |||||||||||||||||||||||
30 | Can we get the app on apple macs laptops? | suzanne taylor | Hi Suzanne, no, it is only for Windows, thank you | |||||||||||||||||||||||
31 | How do you identify 'internals' and 'externals'? | Peter Ging | live answered | |||||||||||||||||||||||
32 | Students enrolling remotely (ie from overseas etc) will only be able to do so 8.30-10 and 12.30 onwards and externals 10-12.30pm only? Is this right? | Ed Macleod | Hi Ed, 8-10 for internals, 10 for London/East externals, 11 for all other externals, then everyone from 12:30, thank you | |||||||||||||||||||||||
33 | We are still having problems with the app and cannot connect it to our applications | Sarah Minnis | Hi Sarah, please raise a ticket for this & if you have any difficulty please ask them to involve me, thank you. | |||||||||||||||||||||||
34 | Is there a test instance of the app (like there is on cloud platform) so we can practice using it? | Lisa Lightfoot | Hi Lisa, you can have the app point at your test enrolment site, thank you. We have updated the enrolment guide to include instructions for this. | |||||||||||||||||||||||
35 | Does the enrolment app work offline as we sometimes have wifi signal issues within our school? | Varina Kellman | live answered | |||||||||||||||||||||||
36 | THe guidance you are giving is different from email Tues 2.7.24? | Phil Murphy | live answered | |||||||||||||||||||||||
37 | If we have already been enrolling on the cloud, but have to switch to the App mid morning, will what we've already done show in the App? So will anyone already enrolled/class sizes be up to date when we open the App? | Emily Benton | live answered | |||||||||||||||||||||||
38 | Do we have to use the app as suggested 2.724? | Phil Murphy | Hi Phil, no, you may use the cloud platform unrestricted, thank you | |||||||||||||||||||||||
39 | Can we set our own end time for external students to upload their results? | Jacqueline Dunn | I presume you mean that you would like them to log in later than we have scheduled on our timetable? In this case, yes, you can simply deactivate your enrollment form to external applicants so that even after the window opens, they will not be able to access the form. | |||||||||||||||||||||||
40 | Can you please confirm that I will able to run reports with the achieved grades provided by external students from 12 to 6 pm? | Imelda Chavez-O’Reilly | Hi Imelda, yes external students can upload grades from 10 or 11 depending on your area so you may use that data as needed from then, thank you | |||||||||||||||||||||||
41 | The embargo ends at 8 which is when we release our results | Claire Woodgate | live answered | |||||||||||||||||||||||
42 | What do you mean with Cloud system? | Imelda Chavez-O’Reilly | We mean the online A+ platform you use day to day, thank you | |||||||||||||||||||||||
43 | Will this be "internals" and "externals" based on whether they ticked the box on their own application? As this is not always correct and might stop some who ticked wrong. | Anna Heywood | Correct, we appreciate that a small number of students may select this incorrectly. We recommend that you check your list of internal applicants to confirm everyone expected is visible in the internal list. | |||||||||||||||||||||||
44 | The JCQ is advising the embargo on the 22nd ends at 8am. Can internals acess from then rather than 8.30am? | Peter Ging | live answered | |||||||||||||||||||||||
45 | Why prioritise the South over the rest of the UK? | Anonymous Attendee | live answered | |||||||||||||||||||||||
46 | What happens if the Cloud crashes halfway through the day? Would everything done on the App ensure nothing is lost? | Justin Yau | That's correct Justin, it will all have been synced, thank you | |||||||||||||||||||||||
47 | We will have 8 staff working on enrolment. How will the live system sync with the app and vice/versa? | Sarah Shales | All staff should be on the same version - either the cloud or the app. All data will sync to the app every minute or so. If staff use the app, they must click to sync the data back to the cloud, thank you | |||||||||||||||||||||||
48 | If we use a mix of Applicaa and the App - Applicaa for super users and app for staff. Do they need to upload to the server regularily for the Applicaa users to have the updated data? | Carolina Taplin | Hi Carolina, to confirm, please choose one or the other, thank you | |||||||||||||||||||||||
49 | How do we track course enrolment numbers when more than more than one member of staff are enrolling students, if we have to revert to using the app? | Anonymous Attendee | You will be able to see the live class sizes for the subjects you are about to enroll a student in. We will be working on a separate page where you can see all class sizes, similar to the timetable area. | |||||||||||||||||||||||
50 | What is Applicaa Cloud - the live system? | Sarah Shales | Yes Sarah, the one you use day to day, thank you | |||||||||||||||||||||||
51 | Is there a training video for the app? | Kelly Toye | We will send this with today's recording, thank you | |||||||||||||||||||||||
52 | What are supposed to do as we have already made arrangements for all our students to register from 8am? We cannot re-arrange at this short notice. Totally unacceptable. | Anonymous Attendee | To confirm, internals will be able to access from 8am, thank you | |||||||||||||||||||||||
53 | What do we do between 10 and 11 am. We all do not live in London! | Sarah Shales | Hi Sarah, staff can continue to process internals who have completed the forms during this time, they will not be restricted, thank you | |||||||||||||||||||||||
54 | When will this video be ready by? | Kate Richards | We will send this with today's recording, thank you | |||||||||||||||||||||||
55 | If I use the app and I am moving kids into enrolment through the app... if a different member of staff uses the website, does it sync/match? | Frankie Bryan | Please choose one or the other; all schools must use the same either cloud platform or app, please do not mix, thank you | |||||||||||||||||||||||
56 | I can't see any way on the app of keeping track of class numbers. How does the app do this? | Margaret Barnes | You will be able to see the live class sizes for the subjects you are about to enroll a student in. We will be working on a separate page where you can see all class sizes, similar to the timetable area. | |||||||||||||||||||||||
57 | When will externals be allowed back in again after 12:30 please? | Anna Heywood | live answered | |||||||||||||||||||||||
58 | When will the video be made for, we break up in 2 weeks and will need to train staff before this time | Steven Mycock | We will send this with today's recording, thank you | |||||||||||||||||||||||
59 | If we have to swop to using the app (if the system crashes will we be able to sync to the cloud based system) so we have up-to-date information on class numbers. | Anonymous Attendee | Staff will need to click to sync back to the platform when they finish using the app, thank you | |||||||||||||||||||||||
60 | from 10 to until what time the external can entol? | nisha natarajan | There is no end on the window, just a restriction on start time, thank you | |||||||||||||||||||||||
61 | any chance we could have a training session at 10am as some of my staff are unable to do 2 | Claire Woodgate | Yes Claire, do you have a preference Mon, Weds Friday next week? One can be 10am, thank you | |||||||||||||||||||||||
62 | What times are your sessions going to be? We would like to see if we can get all SLT available to attend | Kate Richards | Monday 2pm, Weds 10am, Friday 2pm | |||||||||||||||||||||||
63 | We finally had the enablement of the Class Categories last year which meant that an enroller could not pick classes in both our two cmapuses and that solved the enrolling across sites. However, the new enrolment app doesn't seem to have that pulling across so we will have a lot of problems again with teachers cross enrolling. Also we need to turn off the auto allocate button. Those two things are very important. | Ed Macleod | We are addressing this via a ticket, thank you | |||||||||||||||||||||||
64 | The majority of our students are "external" over 200 of them - this is not possible - we will lose tens of students to the colleges as wll as ruining our brand - it was bad enough last year | Jo Duerden | We will arrange a meeting, thank you Jo | |||||||||||||||||||||||
65 | Does the app auto update with all data being inputted by staff or do we need to press the refresh button? | Anonymous Attendee | The app will auto-update with data from other staff every 30 seconds or less. You will need to manually upload enrollments that you have completed back to Applicaa at the end of your session using the upload button. | |||||||||||||||||||||||
66 | Are students given a count down? | Jody Lazell | Yes, this is correct. | |||||||||||||||||||||||
67 | How will you be able to determine which region they are in? We may have students abroad enrolling | Kate Richards | Hi Kate, it is based on school region not applicant, thank you | |||||||||||||||||||||||
68 | Are you going to indicate to students that there is a 15 minute time limit when they sign in? | Kathryn Clarkson | They will se a counter when they log in. | |||||||||||||||||||||||
69 | Can externals log in later in the afternoon like internals from 12:30? | Sarah Shales | Yes Sarah, thank you | |||||||||||||||||||||||
70 | If we use the app will data our external students have entered online. eg. grades be visible on the App? | Carol Kiekuth | Yes that's correct Carol, thank you | |||||||||||||||||||||||
71 | How do you define external? We have students in our Trust who are not in our school and whom we refer to as 'internal' year 11s? | Ed Macleod | Those would be external Ed, thank you | |||||||||||||||||||||||
72 | 10 mins per student then in one and half hours we can only enrol a hand ful of internal ? | nisha natarajan | Hi Nisha, the students can all enrol during the slot but their login will last for 10 minutes, thank you | |||||||||||||||||||||||
73 | what happens if you don't get the funtionality for keeping track of class numbers working in the app as you say you haven't done it yet. | Margaret Barnes | You will be able to see the live class sizes for the subjects you are about to enroll a student in. We will be working on a separate page where you can see all class sizes, similar to the timetable area. | |||||||||||||||||||||||
74 | My questions is what is supposed to happen to centres in the north who have more external students than internals? | Jo Duerden | These students can all log in from 11am, or if you'd prefer to enrol them earlier, this can be done on site using the app, thank you | |||||||||||||||||||||||
75 | A question from a colleague who can't be on the session today please, and it possibly doesn't really apply to today's session - students from another school in the Trust come to our sixth form - is it possible for us to upload their grades to Applicaa on restricted results day which would make it easier for us in terms of preparation? | Marc Clements | Hi Marc, plz email me amanda@applicaa.com | |||||||||||||||||||||||
76 | Are you not concerned that there will be a big spike at 11am when all the externals who have been waiting since they collected their results all log on together? | Anonymous Attendee | Hi, yes there will be a spike but with the split it will be manageable, rather than the spike that would be created by having all students together, thank you | |||||||||||||||||||||||
77 | Will the 'Not qualified' status show on the students Course selection on the app? | Jackie Quinn | Yes Jackie thank you | |||||||||||||||||||||||
78 | Can we get the app on apple macs laptops? | suzanne taylor | Hi Suzanne, no it is Windows only, thank you | |||||||||||||||||||||||
79 | Does the app show who is working on which student please like the live system? | Sarah Shales | live answered | |||||||||||||||||||||||
80 | Will the internet admissions+ be availalble for the schools to run reports for the data?? | Imelda Chavez-O’Reilly | live answered | |||||||||||||||||||||||
81 | If there is a high number of users logging in and they start being placed into the waiting room do staff have priority to login to the system? | Sean | live answered - staff are un affected by the waiting room | |||||||||||||||||||||||
82 | If external students come into college, can we manually upload their results onto the app, before the 11am deadline for schools outside of South Region and then enrol them on the app? | Steven Mycock | live answered | |||||||||||||||||||||||
83 | Can you send me a link please to attend a meeting next week, as my laptop crashed and has only just come back on | Sunita Hans | https://us02web.zoom.us/webinar/register/WN_ymKJwjP8Qb6HP9wJFafchg?utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz--CnV9uvOCm8RnRrpamX6PnmPOJAkxjgwX-0rJlXJQsWQ5EEapAjYXnCyDsc-hzaDXcLIpl#/registration | |||||||||||||||||||||||
84 | Sorry I am sure I have seen this but can't find it in the thread. Staff can stay logged in and enrol both internal and external from 8.30 onwards and we don't have to get the students to log in? As we only have our school open until 12pm and only work that Thursday | Kelly Toye | Hi Kelly, it is now confirmed 8am, so staff will be unrestricted from 8 onwards. Students can log in during their slots IF you want them to complete a form etc. | |||||||||||||||||||||||
85 | it would be much better if you guys were honest and sometimes said we just don't know what will happen. | Margaret Barnes | live answered | |||||||||||||||||||||||
86 | we phone students using this system and have communicated this already - what do you suggest we do? you've known about this for 10 months!! | Jo Duerden | live answered | |||||||||||||||||||||||
87 | Will the interview notes be available on the app on the day? | Carolina Taplin | Yes they will, thank you | |||||||||||||||||||||||
88 | This doesn't work for me - I will have no students who can access it until 11 am which seems like an inconsistency in the service you are providing to us in comparison to those whose applicants are internal. You have left this far too late to tell us. | Nicola Dartnell | ||||||||||||||||||||||||
89 | Yes we're working to 8am to send out results | Jacqueline Paton | live answered | |||||||||||||||||||||||
90 | Our IT team will set us up with laptops for enrolment day (away from our regular PCs). Presumedly, the enrolment app will need to be installed on all laptops we will be using? | Josephine Liste | live answered | |||||||||||||||||||||||
91 | By next year do you think you will have been able to remove this element of uncertainty entirely? | Anonymous Attendee | live answered | |||||||||||||||||||||||
92 | I know this is not the ideal scenario. I believe this will make a successful enrolment day for you, but could we have a discussion about how to make enrolment day successful for us (as your customer) | Anonymous Attendee | ||||||||||||||||||||||||
93 | Please could you check all schools contact details as we have not all been receiving updates from yourself. The updates today and yesterday did not come to all those involved, so any sent over the holidays might not go to those actually in work. | Anna Heywood | live answered | |||||||||||||||||||||||
94 | Is the sorting hat on the App? | Sarah Shales | No Sarah, it is solely for class enrolment for enrolment day, thank you | |||||||||||||||||||||||
95 | Can you e-mail a copy of the slides to us | Sunita Hans | Yes we will send the slides and the recording, thank you | |||||||||||||||||||||||
96 | Can all users enrol using the waiting list or does it use the permissions that have been set up on the system (only 1 or 2 members of staff can enrol students onto courses using the waiting list) | Sean | live answered | |||||||||||||||||||||||
97 | I missed the live answer to this, please can you repeat how will you physically restrict access during the windows when access is not allowed? Will logins be disabled or something else? | Jo Duerden | Hi Jo, yes students will be restricted based on their internal/ external status, thank you | |||||||||||||||||||||||
98 | I have - we have been working on it for the last two days but nothing seems to work - what happens for us if the app doesnt work and the system crashes? | Sarah Minnis | Please email me and we will make sure it works for you amanda@applicaa.com, thank you. If you already have an open ticket please ask them to escalate, or you can respond to them and copy me in, thank you | |||||||||||||||||||||||
99 | What does Grade by Referee mean please? | Sarah Shales | This is the grade provided on the reference, thank you | |||||||||||||||||||||||
100 | How many computers can we download the app to? | Stephen Fuller | live answered |