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ACAA Updates for Disabled Passengers Flying With Service Dogs
Forms due at least 48 hours in advance of flight unless otherwise noted. For reservations made less than 48 hours before flight, present forms at ticket counter or gate.
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Health, Training, Behavior FormToileting FormAccessibility of FormsSubmission of FormsWebsite link
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AIRLINE
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AlaskaRequiredNot addressed. Most flights shorter than 8 hours.Yes. In HTML Can complete on website.
https://www.alaskaair.com/content/travel-info/accessible-services/specialservices-support-animals#service-support-animal-behavior
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AllegiantRequired via email. In person for less than 48 hours in advance.No policyYes
Email or snail mail. Must also bring to gate
https://www.allegiantair.com/passengers-special-needs
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AmericanRequired once a year or until vaccine expiresRequired once per yearYes
Fill out on website and upload. Provide contact and flight info. AA will email you Service Animal ID for future reservations.
https://www.aa.com/i18n/travel-info/special-assistance/service-animals.jsp
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DeltaRequired for each reservation Required for each reservationYesComplete form. Then go to My Trips to submit. Must have confirmation numberhttps://www.delta.com/us/en/accessible-travel-services/service-animals
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FrontierRequired. Dogs must be 4 months or older. Required
No. Some fields mislabled or unfillable.
Submit online and bring to airport
https://www.flyfrontier.com/travel/travel-info/special-services/?mobile=true
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HawaiianRequiredRequiredYes
Complicated online process with technical glitches.
https://hawaiianair.custhelp.com/app/answers/detail/a_id/682/~/service-animals/track/AvPHrQpHDv8S~SUVGhse~yL5b9UqXC75Mv~O~zj~PP8H
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Jet BlueRequired for each flight. Forms must be with dog. Not requiredYes
Duplicative. Requires both uploading and retyping the form information.
https://www.jetblue.com/at-the-airport/accessibility-assistance/service-dogs-animals
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SouthwestRequiredNot mentioned. Assuming flights shorter than 8 hoursYesMust be presented at ticket counter or gate day of travelhttps://www.southwest.com/html/customer-service/unique-travel-needs/customers-with-disabilities-pol.html#unique_travel_needs_allergies_disabilities_pol_tab_list_tab_10
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SpiritRequiredRequiredNo – incorrectly labeled fields, others not fillableOnline https://customersupport.spirit.com/en-US/category/article/KA-01492
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Sun CountryRequiredNot mentionedNo
Email to accessibility@suncountry.com
https://suncountry.com/help-center/special-services
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UnitedRequiredRequiredYesMust be presented at ticket counter or gate day of travelhttps://www.united.com/ual/en/us/fly/travel/special-needs/disabilities/assistance-animals.html
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World Atlantic AirlinesNot mentionedNot mentionedN/AN/Ahttps://www.flywaa.com/#tf-home
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Air CanadaRequiredRequiredNo requires digital signature. JAWS finds link to AA.com/privacy after date box. Not visible by just looking at it.
Email to acmedical@aircanada.ca
https://www.aircanada.com/ca/en/aco/home/plan/accessibility.html
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West JetSDs, ESAs allowed. No forms. Verbal assurances, maybe visual indicators, e.g. harnessNot applicableN/AN/Ahttps://www.westjet.com/en-ca/travel-info/special-needs/service-animals
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