IC-Business-Capability-Heatmap-Matrix-Template-Example_Google_Sheets

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2	BUSINESS CAPABILITY HEAT MAP MATRIX TEMPLATE EXAMPLE								https://www.smartsheet.com/try-it?trp=12049&utm_source=template-google-sheet&utm_medium=content&utm_campaign=Sample+Business+Capability+Heatmap+Matrix-google-sheet-12049&lpa=Sample+Business+Capability+Heatmap+Matrix+google-sheet+12049
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5	IMPORTANCE HEAT MAP		Apply a score of 1 to 4 for each variable.			IMPORTANCE:	1 = Minor	2 = Moderate	3 = Major	4 = Severe
6	IMPORTANCE HEAT MAP		PRIMARY	SECONDARY BUSINESS CAPABILITIES
7	NO.	CAPABILITY FEATURE	Customer Relationship Management	Customer Data Management	Customer Support and Service	Sales Management	Marketing and Customer Engagement	Customer Feedback and Experience Analysis	Account Management	Customer Communications Channels Management	Loyalty Program Management
8	1	Feature 1	1	4	1	4	1	4	1	4	3
9	2	Feature 2	2	1	2	1	2	1	2	1	3
10	3	Feature 3	1	3	1	3	1	3	1	3	1
11	4	Feature 4	1	2	1	2	1	2	1	2	2
12	5	Feature 5	4	1	4	1	4	1	4	1	1
13	6	Feature 6	4	3	4	3	4	3	4	3	1
14	7	Feature 7	1	4	1	4	1	4	1	4	1
15	8	Feature 8	3	1	3	1	3	1	3	1	1
16	9	Feature 9	3	2	3	2	3	2	3	2	1
17	10	Feature 10	1	1	1	1	1	1	1	1	1
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19	MATURITY HEAT MAP		Apply a score of 1 to 4 for each variable.			MATURITY:	1 = Not Mature	2 = Somewhat	3 = Adequately	4 = Fully
20	MATURITY HEAT MAP		PRIMARY	SECONDARY BUSINESS CAPABILITIES
21	NO.	CAPABILITY FEATURE	Customer Relationship Management	Customer Data Management	Customer Support and Service	Sales Management	Marketing and Customer Engagement	Customer Feedback and Experience Analysis	Account Management	Customer Communications Channels Management	Loyalty Program Management
22	1	Feature 1	3	1	3	1	3	1	3	1	1
23	2	Feature 2	1	2	1	2	1	2	1	2	1
24	3	Feature 3	1	1	1	1	1	1	1	1	2
25	4	Feature 4	2	3	2	3	2	3	2	3	2
26	5	Feature 5	3	4	3	4	3	3	3	4	2
27	6	Feature 6	4	4	4	2	4	4	4	4	3
28	7	Feature 7	1	4	1	4	1	4	1	4	1
29	8	Feature 8	2	2	2	2	2	2	2	2	1
30	9	Feature 9	2	1	2	1	2	1	2	1	4
31	10	Feature 10	1	1	1	1	1	1	1	1	1
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33	ADAPTABILITY HEAT MAP		Apply a score of 1 to 4 for each variable.			ADAPTABILITY:	1 = Unlikely	2 = Possible	3 = Probable	4 = Almost Certain
34	ADAPTABILITY HEAT MAP		PRIMARY	SECONDARY BUSINESS CAPABILITIES
35	NO.	CAPABILITY FEATURE	Customer Relationship Management	Customer Data Management	Customer Support and Service	Sales Management	Marketing and Customer Engagement	Customer Feedback and Experience Analysis	Account Management	Customer Communications Channels Management	Loyalty Program Management
36	1	Feature 1	2	4	2	4	2	4	2	4	2
37	2	Feature 2	1	2	1	2	1	2	1	2	1
38	3	Feature 3	2	2	1	2	2	2	2	2	1
39	4	Feature 4	2	3	2	3	2	4	2	3	1
40	5	Feature 5	4	1	4	3	4	3	4	3	1
41	6	Feature 6	2	3	2	1	2	3	2	3	4
42	7	Feature 7	1	2	1	2	1	2	1	2	4
43	8	Feature 8	1	1	1	1	1	1	1	1	2
44	9	Feature 9	1	1	1	1	1	1	1	1	3
45	10	Feature 10	2	2	2	2	2	2	2	2	2
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47	CLICK HERE TO CREATE IN SMARTSHEET
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