HEART UX Metrics
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HEART Framework for Barcode App
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GoalsSignalsMetrics
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HappinessFor our users to feel both satisfied and secure when using our app.A customer satisfaction rating.- Net Promoter Score.
- Number of CS Tickets. (Average per user)
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Engagement---
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AdoptionFor customers to use our app.The number of new/current users on the platform.- The number of new users per day.
- The number of sign ups.
- The number of registers.
- The number of demo requests.
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Retention---
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Task SuccessFor customers to easily and quickly accomplish their goals.The number of successful competions of a task on the platform.- Error fixing rate.
- The average time to print per customer.
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