| A | B | C | D | E | F | G | H | I | J | |
|---|---|---|---|---|---|---|---|---|---|---|
1 | HEART Framework for Barcode App | |||||||||
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4 | Goals | Signals | Metrics | |||||||
5 | Happiness | For our users to feel both satisfied and secure when using our app. | A customer satisfaction rating. | - Net Promoter Score. - Number of CS Tickets. (Average per user) | ||||||
6 | Engagement | - | - | - | ||||||
7 | Adoption | For customers to use our app. | The number of new/current users on the platform. | - The number of new users per day. - The number of sign ups. - The number of registers. - The number of demo requests. | ||||||
8 | Retention | - | - | - | ||||||
9 | Task Success | For customers to easily and quickly accomplish their goals. | The number of successful competions of a task on the platform. | - Error fixing rate. - The average time to print per customer. | ||||||
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