HEART Framework for Barcode App
|Happiness||For our users to feel both satisfied and secure when using our app.||A customer satisfaction rating.||- Net Promoter Score.|
- Number of CS Tickets. (Average per user)
|Adoption||For customers to use our app.||The number of new/current users on the platform.||- The number of new users per day.|
- The number of sign ups.
- The number of registers.
- The number of demo requests.
|Task Success||For customers to easily and quickly accomplish their goals.||The number of successful competions of a task on the platform.||- Error fixing rate.|
- The average time to print per customer.