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分类 Category问题一 Question 1问题二 Question 2问题三 Question 3问题四 Question 4问题五 Question 5问题六 Question 6问题七 Question 7问题八 Question 8
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通话/数据网络/信号
Call/Mobile date/Signal malfuntion		Q：请问您手机的具体现象是什么？
Q: What is the phenomenon of your mobile phone when the problem occurs?

Tipss：确认问题现象如通话、数据网络、信号的具体现象
Tipss: Please confirmed the problem types, such as call malfunction, mobile data malfunction or signal malfunction.		Q：请问您手机的系统版本是什么？
Q: Could you tell me the Software version of your phone?

Tipss：设置-关于手机-版本信息-版本号
Tipss: Setting-About phone-Version-Build number		Q：请问出现问题时，您所使用的SIM卡是哪家运营商？
Q: When the problem occurs, which carrier is the SIM card you are using?
SIM1：XX
SIM2：XX		Q：请问当您的手机出现问题时，出现问题的地点是在哪里？
Q: When the problem occurs, where were you?

Tips：询问用户的粗略地址信息，如办公大厦或者街道、小区名称
Tips: Please ask for rough address, such as the building name, street or community name.		Q：请问多久出现一次异常？
Q: How offen does the problem occurs?

Tips：Probability, 1/10 (10%), 1 Fail/Per day, Every times etc.		Q：如果用户反馈的是通话问题需要询问该问题，否则省略：
请问问题发生时，是你你听不到对方？还是对方听不到你的声音？
Q: (If the customer's feedback is about call malfunction, this question needs to be confirmed.) When the problem occurs, is it you that you can't hear the voice? Or the other party can't hear yours?		Q：请问该问题能否恢复？如何恢复？
Q: Can the problem be resolved? And how?
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