JD Power 2021 Residential Customer Satisfaction - National Utility Rankings with Bar Chart - All Large and Midsized Utilities.xlsx

	A	B	C	D	F	G
1	2021 Residential Customer Satisfaction
2	Based on J.D. Power Survey Results
3	All Large and Midsized U.S. Utilities
4
5	Utility			Utility
6	Ranking	Utility	Rating*	Type
7	1	Electric Power Board of Chattanooga (EPB)	824	Muni
8	2	Clark Public Utiities	824	Muni
9	3	Salt River Project (SRP)	806	State
10	4	Orlando Utilities Commission (OUC)	803	Muni
11	5	Anaheim Public Utilitiesa	800	Muni
12	6	Florida Power & Light	797	IOU
13	7	Kentucky Utilities	786	IOU
14	8	Georgia Power	786	IOU
15	9	Entergy Mississippi	784	IOU
16	10	Public Service Company of Oklahoma	781	IOU
17	11	Sacremento Municipal Utilitiy District (SMUD)	780	Muni
18	12	PPL Electric Utilities	779	IOU
19	13	Ameren Illinois	779	IOU
20	14	MidAmerican Energy	778	IOU
21	15	Wiconsin Public Service (WPS)	773	IOU
22	16	Duke Energy Carolinas	772	IOU
23	17	Oklahoma Gas & Electric (OG&E)	772	IOU
24	18	Idaho Power	772	IOU
25	19	Public Service Electric & Gas (PSE&G)	770	IOU
26	20	Mississippi Power	770	IOU
27	21	Penn Power	768	IOU
28	22	Ameren Missouri	767	IOU
29	23	Lincoln Electric System	767	Muni
30	24	Santee Cooper	767	State
31	25	Tampa Electric	766	IOU
32	26	Imperial Irrigation District	766	State?
33	27	Duke Energy Progress	765	IOU
34	28	Montana-Dakota Utilities	765	IOU
35	29	American Electric Power (AEP) Ohio	764	IOU
36	30	Duke Energy Florida	764	IOU
37	31	Cleco Power	763	IOU
38	32	Jackson Energy Authority (JEA)	762	Muni
39	33	Lakeland Electric	761	Muni
40	34	Metropolitan Edison	760	IOU
41	35	Potomac Electric Company (PEPCO)	759	IOU
42	36	Rocky Mountain Power	759	IOU
43	37	Omaha Public Power District	758	Muni
44	38	NV Energy	758	IOU
45	39	Philadephia Electric Company (PECO)	757	IOU
46	40	Duke Energy	757	IOU
47	41	Xcel Energy	757	IOU
48	42	Seattle City Light	757	Muni
49	43	Snohomish County Public Utility District (PUD)	757	Muni
50	44	DTE Energy	756	IOU
51	45	Colorado Springs Utilities	756	Muni
52	46	Alabama Power	755	IOU
53	47	Entergy Arkansas	755	IOU
54	48	Entergy Louisiana	755	IOU
55	49	Portland General Electric (PGE)	755	IOU
56	50	Baltimore Gas & Electric (BGE)	754	IOU
57	51	Delmarva Power	753	IOU
58	52	Dominion Energy	753	IOU
59	53	Pacific Power	753	IOU
60	54	Green Mountain Power	752	IOU
61	55	Northern Indiana Public Servic (NIPSCO)	752	IOU
62	56	Avista	752	IOU
63	57	We Energies	751	IOU
64	58	Huntsville Utilities	750	Muni
65	59	Puget Sound Energy	749	IOU
66	60	Tucson Electric Power	749	IOU
67	61	Entergy Texas	748	IOU
68	62	Xcel Energy	748	IOU
69	63	Southwestern Electric Power	747	IOU
70	64	Xcel Energy	747	IOU
71	65	West Penn Power	746	IOU
72	66	Commonwealth Edison (ComEd)	746	IOU
73	67	Tacoma Power	746	Muni
74	68	Atlantic City Electric	745	IOU
75	69	Consumers Energy	745	IOU
76	70	Ohio Edison	745	IOU
77	71	Gulf Power	745	IOU
78	72	Consolidated Edison	744	IOU
79	73	Duquesne Power	744	IOU
80	74	Potomac Edison	744	IOU
81	75	Louisville Gas & Electric	744	IOU
82	76	Southern California Edison	744	IOU
83	77	Madison Gas & Eletric	743	IOU
84	78	Toledo Edison	743	IOU	SOURCE:	jdpower.com/business/press-releases/2021-electric-utility-residential-customer-satisfaction-study
85	79	AES Ohio (formerly Dayton Power & Light)	742	IOU
86	80	Alliant Energy	741	IOU	Data consolidated from the 8 regional 2021 JD Power reports by Bill Dunn, an energy consultant based in Yarmouth, Maine with over 50 years of experience in the electricity industry and has advised clients of all ownership types (i.e., public, private, local and federal) worldwide in more than 25 countries and throughout the United States. He specializes in electricity market design and implementation, ancillary services, utility and power pool/market operations, inter-utility coordination, contractual power supply arrangements, and transmission access and pricing.
87	81	Evergy	741	IOU
88	82	City of Tallahassee	736	Muni
89	83	Pennsylvania Electric Company (Penelec)	735	IOU
90	84	AES Indiana (formerly Indianapolis Power & Light)	735	IOU
91	85	Otter Tail Power Company	735	IOU
92	86	Arizona Public Service (APS)	734	IOU
93	87	Mon Power	733	IOU
94	88	Knoxville Utilities Board	733	Muni
95	89	Nashville Electric Service (NES)	732	Muni
96	90	Los Angeles Department of Water & Power	730	Muni
97	91	San Diego Gas & Electric	730	IOU
98	92	El Paso Electric	730	IOU
99	93	Indiana Michigan Power	729	IOU
100	94	Public Service Company of New Mexico (PNM)	729	IOU