Remember- Nielson Norman Heuristics
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Nielson Norman Heuristics
RememberNamekeeperName SharkNamerickList
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1) Match between system and the real world: The system should speak the users' language, rather than system-oriented terms. Follows real world conventions, making information appear in a natural and logical order. Upon opening it is very empty, and just displays a REMEMBER button. Once clicked, you are then able to start adding a profile.This product does feel much like an address book once you get going and are in the profile screen. Form fields for first name, last name, email, phone, notes, photo, friend in common (but only allows one), and voice note. Entering this info then prompts a data pull from the web to display some possible faces/photos to add to the profile. This is great, but this doesn't add a link/connection to their profiles. If it did, you could then look into their profile to learn a little more about them, which would help you absorb their info and help engrain them into your memory. This is the modern way people often look people up (e-stalking but not creep).I'm not prompted to create an account, so I can move directly into use of the app. The UI layout is limited to a home screen and the secondary screens for profile entry. The UI framework makes sense to many mobile apps (with settings, logo, search, and + add all up top, with the scrollable log of your profile entries in the main screen area. The profile screen feels JUST like the iPhone address book profile screen, which is nice, very intuitive to iPhone users, with the option to port this info into your phone's address book. However, on the home screen you can't reorder the entries, sort by any other means except most recent entry up top. No other tools to explore. Weirdly, the location entry uses and displays coordinates, then address. No one in the real world would ever care about the coordinates. But I am allowed to name locations with custom titles, like Jill's house, rather than being required to choose a business/google place. Welcome screen is impossible to read due to possible screen resolution design issues (words overlapping each other). I am prompted to make groups first, which doens't feel natural to how I would start entering new connections. I am not allowed to create a connection until I have a group created, even though the bottom menu bar has GROUPS (which is open upon app loading) CONTACTS (which I tried to click to add a one-off person first but received an error popup prompting me to create a group first), QUIZ (which also prompts an error popup, but this makes sense), SETTINGS. Honestly, aside from quiz, this seems more relevant to organizing your friend/connections into groups, rather than remembering names. This app has a few nice features, but it's hard to utilize them because of the clunky organization of tools and screens. It doesn't feel like a real address book, classic or digital. I can't enter a photo, phone, location where we met, or anything except Notes, and Group (which is organized into four options, work, friend, family, crush) which this limitation seems unnatural for how you might organize some of your new connections.
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2) Flexibility and efficiency of use: Accelerators, unseen by the novice user, may often speed up interaction for the expert user such that the system can cater ot both inexperienced and experienced users. Allows users to tailor frequent actions. Login only allows for Facebook connect. This is limiting, disallowing non-Facebook users to use the product. This might make a little sense if the Facebook connect tool was put to better use, but I've found there is no option to view or connect to people's social media accounts via this app. The app seems to only allow for a few simple tasks/tools. The UI is simple and easy to use (once you get past the over-simplificated start screen. But there isn't a lot of directions to go from their for expert users, aside from setting up reminders to follow up. Like I mentioned earlier, there is a very limited scale of use in this app. Not many options, no shortcuts. So flexibility is not there, but it is efficient in the sense that the options are fast to use for any level of user. It is possible to create sophisticated groups using your phone's address book, Facebook, and Dropbox, or downloading a group. But this is clunky. I couldn't get anything from my Facebook to load as a search result when I tried to add a group via FB. I don't see novice users being able to use this app well. And I don't see expert users enjoying this app. This app also had the most intrusive ads. Sometimes popping up loud videos. The quiz section was great and pretty easy to use (when not being constantly interrupted by ads).No efficiency in the sense that the user is so limited in what they can enter, with lots of space used up with clunky UI design elements. The option menu offers some tools/quizzes that seem really useful, but just ON/OFF switches, with no real explanation of how they actually work. Like, they are 10 minutes (for the goldfish forgetter in you), 1 Hour (the long conversation life saver), 5 Hours (hardening the concrete of your memory) 24 Hours (For the just met them yesterday syndrome) 5 days (for follow-up forgetters everywhere) and 2 weeks (forever and a day forgetfullness). It's my understanding the app will send popups to test your memory at given intervals after you enter new people, but the language is confusing. And why is this in the settings menu? Hidden from the user.
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3) Recognition rather than recall: Minimize the user's memory load by making objects, actions, and options visible. The user should not have to remember informations from one part of the dialogue to another. The app floats the REMEMBER button on the bottom of every screen, which makes it fast and slick to add a new person at any time. The order has SEARCH up top, which makes sense, then a SUMMARY of how many people you've met recently and any reminders you have set (but this section is oversized for what it offers). Then you see a location section - MET AT - of where you've recently met people, and can click into all your locations. (It would be nice to also have a map option to review the connections you made geographically -within a city, etc). Followed by cards of your MET RECENTLY connections, which you can easily click into see all in either chronological, most recent or alphabetically. Then scroll down a bit and you can see the MET THROUGH section, of friends who you've met these new connections to and click to see any of the people you met thru them. This is really helpful in case you remember meeting someone thru X, but can't remember her name now. But being able to add more than one person "met through" to profiles would make this more useful. Additionally, I think the section for MET AT and MET THROUGH should be lumped together above MET RECENTLY, with MET RECENTLY scrollable a ways down, rather than just room for a couple on that screen.Easy to get started and enter data, but if the user takes full use of this app and creates many many profiles, it wil be hard to navigate and find the appropriate profile if you don't remember the name to search. Which is very contradictory to the goal of the app.The UI layout of elements is easy to use, but there were options I couldn't figure out. Like my list of contacts was only displaying people from what group I was in, and I could sort them by first or last name or custom, but how do I create a custom sort?? If I put someone in the wrong group, or want to move them into a different group, I don't know if that's possible. I might have to delete their profile and make a new one in the correct group. When I go to enter new profiles, if I don't click the NAME right away, by camera loads, rather than giving me an option to enter other info first, or load an existing photo. I can exit the camera, but this is annoying and clumsy. I got lost in this app a number of times in all areas except for quiz. The app is limiting and hard to use. The first part, adding entries is simple and easy to use, but the list of contacts includes icons relating to their group and any kind of follow up you want to make (social media, phone call, date, etc) but these icons are not very recognizeable and become useless when you can't remember what they mean.
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4) Aesthetic and minimalist design: Dialogues should not contain information which is irrelevant or rarely needed. Every extra unit of information in a dialogue competes with the relevant units of information and diminishes their relative visibility. Super clean, simple aesthetic on all screens, sometimes over-simplified. The SUMMARY section is over-sized like I mentioned earlier.Simple, but not great aesthetic. The visual design feels very word processor-like, rather than mobile app (not speaking about the UI layout). Like I said earlier, the location coordinates is not necessary. The visual aesthetic is outdated. Dark UI, confusing interactions and organization. Settings has just as much real estate as Groups, Contacts, and Quiz, but it's barely useful.Super outdated, dark, and busy. Home page with list of contacts has weird design patterns and visual skin, gets in the way, icons for groups and follow-up are large and clunky and hard to recognize their meaning.
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other notesThe Facebook connect isn't as slick as I thought. You can only connect your mutual friends' profiles with friends who are already on Remember. I wish I could say new connection Joe, Mutual friend: Jane, and then Jane's friends named Joe would popup as possible connections.
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Geographical location is limiting too. If you're at a friends house, or somewhere not listed in Google maps, you can't add a location association. Not even a home address. Has to be a business.
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You can set reminders up to follow up, but not to quiz you on your new names/connections.
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Would be nice to be able to filter Male/Female
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