| A | B | C | D | E | ||
|---|---|---|---|---|---|---|
1 | Participant's Name: Bethan | |||||
2 | Task | Click Path | Observations | Quotes | Task Completion | |
3 | Write the task number and directions here. | Record what path the participant took to complete the task. | Note down behaviors, opinions, and attitudes along with any errors, issues, or areas of confusion. | Note any significant quotes (positive and negative). | Choose if the task was: 1 - easy to complete 2 - completed but with difficulty 3 - not completed | |
4 | Prompt 1: Open up the coffee shop app and open the barcode scanner. | Home > Barcode Scanner button | N/A | N/A | 1 | |
5 | Prompt 2: Go back to the homepage and add a drink to the cart. Do your best to talk me through your thought process. | Barcode Scanner > Homepage > Order Page > Item Page > Add to Order Button | Trouble returning to Homepage, 6 clicks before finding a button that will return to homepage. Medium button selection does not work when selected. | "I don't know how to go back to the homepage" | 2 | |
6 | Prompt 3: Customize a second drink order and add it to your cart. | Add More Items button > Blended drink option button > Item Page | Reviewed Order and ordered before adding second item to cart | "Pretty easy to customize it", "nice, simple, easy going" | 3 | |
7 | Prompt 4: Proceed to the checkout screen and add your card information. | Item Page > Insert Card Information button | Got lost trying to find the checkout screen and couldn't find card information | "I don't think I ordered 2 drinks, just one" | 2 | |
8 | Prompt 5: Checkout and complete the order. | Item Page > Checkout button > Order placed Page | Easy to go from checkout to the order placed screen, she likes that pickup is easy to see and option to add a tip is there | "Pretty straightforward, Pretty easy" "Pickup is straight-forward, and you can also add a tip" | 1 | |
9 | Prompt 6: How did you feel about this coffee shop app overall? What did you like and dislike about it? | N/A | She likes that the app is really simple and straighforward | N/A | N/A | |
10 | Additional Notes: Add any notes about what the participant shares after the tasks are complete. | |||||
11 | "I like the fact you can review, not a lot of apps do that" | |||||