|No cases reported in the immediate area (within 100 miles)||Cases in immediate area; no evidence of community spread*||Community spread* in the immediate area||Widespread outbreak in the immediate area|
|All employees||All employees in that office location to follow existing work attendance policy.|
Technology support or IT team should evaluate and test company-wide remote work capabilities.
|Encourage employees to follow existing work attendance policy. Provide continued IT support to enable remote work as necessary.|
Use school, public transporation, public space, or public event closures as guide. Community closures will necessitate remote work for certain employees.
Avoid non-essential meetings of groups of 10 or more people.
|Direct all employees who are able to work remotely to do so.||All employees must work from home.|
|High-risk employees||Employees who are or are living with someone who is a) 65+ years old b) an expectant mother or c) living with health concerns (immune deficiency, diabetes, etc.) should request remote work as medically indicated.||Continue Green Status policy.||Continue Green Status policy.||All employees must work from home.|
(e.g. interview candidates)
|Screen external visitors with the following two questions: |
(1) Have you or anyone you live with been contacted by a public health official?
(2) Have you traveled in the last month to a CDC-designated Level 2 (Japan) or 3 (China, Iran, Italy, South Korea) country?
A "no" to both questions - visitor security policy as usual.
A "yes" to either question should prompt further inquiry by internal COVID response team prior to admittance.
|Continue Green Status policy.||No visitors. Move all external communications to remote interactions.||No visitors, all candidates handled via remote tools|
|Customers||Implement customer protections: no penalties for cancellations, waive fees, flexible booking models.|
Preserve customer loyalty: provide premium discounts, loyalty packages.
|Continue Green Status policy.||Continue Green Status policy.||Continue Green Status policy.|
|Internal events (e.g. offsites)||All internal events allowed. Follow general preventive guidelines.||Restrict offsites that include employees having to travel by airplane.||All offsites canceled||Continue Orange Status policy.|
|External events (e.g. conferences)||All external events allowed. Follow general preventive guidelines.||Disallow attendance in areas where there is evidence of community spread.||No event attendance||Continue Orange Status policy.|
|Internal travel (between offices)||Domestic: Allow domestic travel between offices |
International: Only essential and travel allowed. Employees must obtain approval by HR and COVID response team.
|No internal travel, unless approved by COVID response team||No internal travel||Continue Orange Status policy.|
|Domestic travel||Allow all domestic travel, except into areas with known community spread.|
Virtual communications encouraged.
|Continue Green Status policy.||Only essential travel allowed, as approved by COVID response team, HR, or CEO||All travel suspended|
|International travel||No travel to CDC-designated Level 2 or Level 3 countries.|
Employees returning from CDC-designated Level 2 or Level 3 countries to follow 14-day self-quarantine recommendations.
Only essential travel allowed. Employees must obtain approval by HR and COVID response team.
|No international travel, unless critical and approved by COVID response team||No international travel, unless critical and approved by CEO or Head of COVID response team.||All travel suspended|
*How we define "community spread" is the transmission of the virus in the absence of relevant travel history or contact with a confirmed case.