BKSAEAFAGAHAIAJAKAL
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airline_sentimenttextPredictionRecallPrecisionF1 score
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negative
@USAirways Also, get excited, because he's going to be unable to contact you all from his destination, so you get to talk to me.
neutralPositive75.880.1277.90015393
3
negative@united the new seats on the Canadaair regional jets just plain suck.negativeNegative68.1196.4779.84653907
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negative
@united But I got a bad exchange rate so want my money back. Please can you refund without penalty.
negativeNeutral85.4544.758.69558202
5
negative
@AmericanAir he is at the Boston airport. There is a problem. The agents will not honor the voucher because one number is rubbed out.
neutral
6
neutral@united flight 5431neutralavg76.4533333373.7633333372.147425
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neutral
@SouthwestAir I'm not sure I did the messaging part right. Please let me know if you received it.
neutralacc0.7296083628
8
negative
@SouthwestAir why are flights still getting out of Logan now? You couldn't manage to get one out at 6 AM, when it wasn't snowing!
negative
9
negative
@JetBlue can u see what's holding up flt 1002 bags? One bag came out nothing else for 10 minutes
neutral
10
negative
@united U kept passengers waiting all night 4 a plane that was being put out of service. Leaving everyone stranded for night. #inexcusable
negative
11
negative
@JetBlue why are you making me stay in JFK until 2 am or Late Flightr? Just let me rebook without making me pay more
negative
12
negative
@United terrible illogical re-route after Cancelled Flightled connection. Then made me pay to check bag. Then lost bag. #ual
negative
13
positive
@USAirways I'm glad @Beamske retweeted otherwise you would have to ignore the numerous tweets I sent. You all are fucking amazing
positive
14
negative
@united silly I'm flying delta today. Your united club staff and attendants are surly and unhelpful and always seem bothered by pesky folk
negative
15
neutral
@AmericanAir thanks for getting back to me. how frequently are these weather advisories updated throughout the day?
neutral
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negative
@united DEN-PHX flight tomorrow Cancelled Flighted. Asked for overnight 2nite in LAX/SNA. Told not without paying. That's wrong
negative
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neutral@AmericanAir when is next lax JFK flight todayneutral
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negative
@SouthwestAir weather delays aren't your fault today but getting to hotel with two soaked suitcases and no dry clothes stinks frustrated
negative
20
negative
@united "the extra care airline". #unitedairlines they don't care. Trust me. There #customerservice is non existent. They don't have 1
negative
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neutral@AmericanAir are pets allowed in first class?neutral
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negative@united checking to see why flight 3466 (atl-ord) got Cancelled Flighted?neutral
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neutral@SouthwestAir think you need to follow me for a DMneutral
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neutral
@united any chance flight 3745 is being delayed?? nervous about driving to DFW in this weather to drop off my brother
neutral
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negative
@united refreshes my browser right before checkout.error load message. Ticket price increased $358 in a matter of sec. DoUNotWantMyBusiness?
negative
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negative
@AmericanAir 12 calls in the span of two days........none of which available to speak to someone. You are un F-in believable. worst ever
negative
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negative
@AmericanAir @_emmaclifford No. At JFK you sort of have to guess things out. It's a small airport, so whatever.
neutral
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negative
@AmericanAir thanks for the DM rescheduling. Unfortunately your operations process at LAX is chaos & the reps refused to print the ticket
negative
29
neutral
@SouthwestAir there's a current Cancelled Flightlation in Indianapolis, my girlfriend is stranded. Any ideas, or help you can provide?
negative
30
negative
@SouthwestAir We've been sitting at the gate for two hours waiting for bags to be loaded... I'm telling Herb.
negative
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negative
@AmericanAir @USAirways and our meals are also on us, because this company does not care about their #customers. Truly disgraceful.
negative
32
neutral
@JetBlue What's your current checked bag price policy? I fly this coming week and couldn't find anything definitive.
neutral
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positive
@SouthwestAir makes flying for @UNO_Baseball fun! Flight crew just led the plane in singing happy birthday to one of our guys! #LuvInTheAir
positive
34
positive
@AmericanAir Flight attendant #YeseniaHernandez provided excellent service among peculiar conditions throughout the day ✈ :-)
positive
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negative
@VirginAmerica started my flight with a scolding for using an overhead bin that was then offered to the person seated next to me.
negative
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negative
@AmericanAir DFW GATE 16 to BMI agent seriously is beyond incompetent. Never flying AA again if can be avoided #fail #pathetic
negative
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positive@JetBlue Btw, thanks for responding quickly!!positive
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negative
@AmericanAir we have posted your response on facebook for everyone to see people are appalled by your lack of concern
negative
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positive@SouthwestAir It was the usually excellent SWA flight!positive
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neutral
@SouthwestAir Please lower my plane flight by like $100 bucks!! Thanks~ #FloridaVacation
neutral
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negative
@united your baggage person told me to go through @AirCanada - they're handling my connecting flight.
neutral
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positive@VirginAmerica I love the dancing little richard. cool beans.positive
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negative
@SouthwestAir You completely let me down tonight. Your gate agents' ambivalence is just too much. How sad for you (& me.)
negative
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negative
@united It's taken ~3 weeks for Cust Care to respond to Case #8477733, requesting a refund for wi-fi not working. Where can I get an update?
negative
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negative
@AmericanAir But when becomes about get money from the passengers are very strict but don't have ANY feedback as a reward
neutral
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negative@JetBlue anything serious I should worry about?neutral
49
negative
@AmericanAir we need a miracle @slcairport please help flight 1228 get out of here by 640 #FingersCrossed #pleasegod #missmykids
neutral
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negative
@united it's frustrating, as a frequent flyer, loyal since Continental. Upgrade equals paying 3 times or more on top of purchase ticket.
negative
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negative@united it is cool. Your customer told me they didn't care either. It is expectedneutral
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negative
@AmericanAir now we are all stuck on the plane after landing because crew unable to figure it out
negative
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neutral@JetBlue Just sent itneutral
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positive@USAirways Good morning.neutral
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negative
@AmericanAir you are beyond redemption. Jfk. Baggage claim looks like a luggage warehouse
negative
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negative
@southwestair, Your male flight attendants must being playing a game called Who can be the Bigger Dick to People. Flight 952 to CHI-MID
negative
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neutral@SouthwestAir ha, ha not a make or break for me either way!neutral
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positive
@SouthwestAir stewardess really funny! Now I could get the gent next to me to use some headphones, this would be the perfect flight!
positive
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negative@USAirways u guys sucknegative
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negative
@USAirways how aggravating, zone 5 boarded, overhead empty but forcing bag check. Better not loose bag again! flt1727 http://t.co/w3XS6TVpZg
negative
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negative@SouthwestAir it eventually arrived. just seemed really slow. :)positive
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negative@USAirways over an hour now and still no one at the Yuma counternegative
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negative
@United - routing a person from Houston to Newark, NJ and then to SFO is not acceptable.
negative
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negative
@USAirways "good news. We've located the crew and made contact with them". flight was supposed to leave 4 minutes ago. #usairwaysfail
negative
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negative
@AmericanAir I've been calling you for 3 straight days and no one picks up. Sure there are storms but there are also #customers Holler!
negative
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negative
@AmericanAir I'll give a reward for whoever finds and returns to me on Thurs when I fly back thru @dfwairport. I ❤️ these earrings!!
positive
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positive
@JetBlue thank you for being jetblue and not jetgreen or jetred. blue is my favorite color! and jet blue makes it better :)
positive
70
neutral
@SouthwestAir quick question: let's say I book a flight (I did so) and you then drop the price. Do I get the cheaper rate?
neutral
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negative
@SouthwestAir Thank you - hung up after 1hr 7min on hold. Would you like me to DM you contact info?
neutral
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positive
@AmericanAir Chicago seen from seat 6A, AA 1620. So far a great ride! On to PDX! http://t.co/X4rsvAGIjN
positive
74
negative
@united seriously? 2-4 hrs to get bags from IAD intl arvls to carousel 2 for custs w/Cancelled Flightled connects? I understand irrops but ridiculous!
negative
75
positive
@VirginAmerica cutest salt and pepper shaker ever. Just when I think you guys can't get any better you just do! http://t.co/vC6Keulg2J
positive
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negative
@USAirways I was on hold for 2 hours and still no answer. Is this really how you run your business? http://t.co/P8xFhq4kps
negative
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negative
@AmericanAir @hoagy10 how about you stop cutting and pasting apologies and get some additional phone reps to do their jobs
negative
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negative
@AmericanAir trying to get thru to agent since last night b/c AA changed our flight to 2 days from now. Infuriating! We need to get to SEA!
negative
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negative@AmericanAir 2 months and still no exec platinum member cards. What gives?negative
80
neutral@united Sure. Follow for a sec and I will.neutral
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positive
@AmericanAir it's always nice coming home but I wish you'd fly LAX-MAD and keep me away from Iberia 😜✈️ #GoingForGreat
positive
82
negative
@JetBlue yes, well they are operating outside of your terminal and targeting vulnerable passengers. No better than thieves.
negative
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negative
@united Arriving 25 minutes early is nice, but not if equipment isn't ready. Waiting 30 minutes for luggage, so far. Time gains wiped out.
negative
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neutral@USAirways we got our bags today. Thanks!positive
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negative
@USAirways Your customer service line keeps telling me call back Late Flightr and disconnects. How can I talk to someone about my flight?
negative
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negative
@USAirways Flight 4210 been sitting @Bradley_Airport gate 27 for 10 min w door open since we arrived. Still no jet bridge. Can someone help?
negative
87
neutral
@SouthwestAir how about some sweet promo code to help me visit my family!!!.... Please!!!... Lol
positive
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neutral@united i need my confirmation number! Can you give it to me?neutral
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negative@SouthwestAir when will you be accepting reservations past August 7?neutral
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positive
@united Thank you for the cheese platter and abundance of entertainment options. Time just flew by.
positive
91
positive
@JetBlue here in Austin I saw the water bottles & snacks @ the desk for your waiting passengers! Im so Flight Booking Problems my next flight with you!
positive
92
negative
@SouthwestAir I paid for inflight wifi only for it not to work. Download speed was 0.21mbps & I ended up watching the free TV instead.
negative
94
negative
@SouthwestAir when you're on hold with southwest for over 2 hours and it automatically hangs up on you. #iusedtoloveu http://t.co/tEFHpuWMdJ
negative
95
negative
@united, I booked our flights w/ @WestJet. I saw the same prices each time I searched. It wasn't the least bit frustrating. #customerservice
positive
96
negative
@AmericanAir

Late Flight from phoenix, gave ticks away when arrived chicago, held bags hostage chicago, rented van drove to toledo. 5 hr drive.
negative
97
negative
@AmericanAir which one.?i have been booked on 6 different ones in the past 2 days
neutral
98
negative
@USAirways I need to speak with a live person. I've had it with the recordings. I was told on Sat that we'd have our luggage by yest.
negative
99
negative
@AmericanAir Your customer service sucks! You rep should not be yelling at a caller regarding the weather in DFW. Hope you go bankrupt!
negative
100
neutral@AmericanAir what terminal LHR for aa5/BA1506? Doesn't say in boarding passneutral
101
negative
@USAirways my miles will expire on 2/29 and it could take someone 10 days to respond...I have over 150000 miles that I do not lose i❤usair
positive
102
negative
@AmericanAir I'm still on hold if you're wondering... 4 hours 37 minutes and counting. #ServiceFail #OnHoldForever #Suboptimal
negative
103
negative
@AmericanAir that's 16+ extra hours of travel time. Missed vacation time and now you guys are messing with my professional life.
negative
104
negative
@USAirways No I was there 12 hrs early! Send me an email to share my experience You don't want this blasting here.
negative
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neutral
*On the brink of bankruptcy. “@JetBlue: Our fleet's on fleek. http://t.co/01ldxn3QqQ”
negative
106
neutral
@united how about changing RNO -DEN non-stop In May (9) from 6am to Late Flight morning or early afternoon?
neutral
107
positive
@JetBlue oh yes! I hope you expand to other airports soon so I can fly you to see my family each year!!!!
positive