B | K | S | AE | AF | AG | AH | AI | AJ | AK | AL | |
---|---|---|---|---|---|---|---|---|---|---|---|
1 | airline_sentiment | text | Prediction | Recall | Precision | F1 score | |||||
2 | negative | @USAirways Also, get excited, because he's going to be unable to contact you all from his destination, so you get to talk to me. | neutral | Positive | 75.8 | 80.12 | 77.90015393 | ||||
3 | negative | @united the new seats on the Canadaair regional jets just plain suck. | negative | Negative | 68.11 | 96.47 | 79.84653907 | ||||
4 | negative | @united But I got a bad exchange rate so want my money back. Please can you refund without penalty. | negative | Neutral | 85.45 | 44.7 | 58.69558202 | ||||
5 | negative | @AmericanAir he is at the Boston airport. There is a problem. The agents will not honor the voucher because one number is rubbed out. | neutral | ||||||||
6 | neutral | @united flight 5431 | neutral | avg | 76.45333333 | 73.76333333 | 72.147425 | ||||
7 | neutral | @SouthwestAir I'm not sure I did the messaging part right. Please let me know if you received it. | neutral | acc | 0.7296083628 | ||||||
8 | negative | @SouthwestAir why are flights still getting out of Logan now? You couldn't manage to get one out at 6 AM, when it wasn't snowing! | negative | ||||||||
9 | negative | @JetBlue can u see what's holding up flt 1002 bags? One bag came out nothing else for 10 minutes | neutral | ||||||||
10 | negative | @united U kept passengers waiting all night 4 a plane that was being put out of service. Leaving everyone stranded for night. #inexcusable | negative | ||||||||
11 | negative | @JetBlue why are you making me stay in JFK until 2 am or Late Flightr? Just let me rebook without making me pay more | negative | ||||||||
12 | negative | @United terrible illogical re-route after Cancelled Flightled connection. Then made me pay to check bag. Then lost bag. #ual | negative | ||||||||
13 | positive | @USAirways I'm glad @Beamske retweeted otherwise you would have to ignore the numerous tweets I sent. You all are fucking amazing | positive | ||||||||
14 | negative | @united silly I'm flying delta today. Your united club staff and attendants are surly and unhelpful and always seem bothered by pesky folk | negative | ||||||||
15 | neutral | @AmericanAir thanks for getting back to me. how frequently are these weather advisories updated throughout the day? | neutral | ||||||||
16 | negative | @united DEN-PHX flight tomorrow Cancelled Flighted. Asked for overnight 2nite in LAX/SNA. Told not without paying. That's wrong | negative | ||||||||
17 | neutral | @AmericanAir when is next lax JFK flight today | neutral | ||||||||
19 | negative | @SouthwestAir weather delays aren't your fault today but getting to hotel with two soaked suitcases and no dry clothes stinks frustrated | negative | ||||||||
20 | negative | @united "the extra care airline". #unitedairlines they don't care. Trust me. There #customerservice is non existent. They don't have 1 | negative | ||||||||
21 | neutral | @AmericanAir are pets allowed in first class? | neutral | ||||||||
22 | negative | @united checking to see why flight 3466 (atl-ord) got Cancelled Flighted? | neutral | ||||||||
23 | neutral | @SouthwestAir think you need to follow me for a DM | neutral | ||||||||
24 | neutral | @united any chance flight 3745 is being delayed?? nervous about driving to DFW in this weather to drop off my brother | neutral | ||||||||
25 | negative | @united refreshes my browser right before checkout.error load message. Ticket price increased $358 in a matter of sec. DoUNotWantMyBusiness? | negative | ||||||||
26 | negative | @AmericanAir 12 calls in the span of two days........none of which available to speak to someone. You are un F-in believable. worst ever | negative | ||||||||
27 | negative | @AmericanAir @_emmaclifford No. At JFK you sort of have to guess things out. It's a small airport, so whatever. | neutral | ||||||||
28 | negative | @AmericanAir thanks for the DM rescheduling. Unfortunately your operations process at LAX is chaos & the reps refused to print the ticket | negative | ||||||||
29 | neutral | @SouthwestAir there's a current Cancelled Flightlation in Indianapolis, my girlfriend is stranded. Any ideas, or help you can provide? | negative | ||||||||
30 | negative | @SouthwestAir We've been sitting at the gate for two hours waiting for bags to be loaded... I'm telling Herb. | negative | ||||||||
31 | negative | @AmericanAir @USAirways and our meals are also on us, because this company does not care about their #customers. Truly disgraceful. | negative | ||||||||
32 | neutral | @JetBlue What's your current checked bag price policy? I fly this coming week and couldn't find anything definitive. | neutral | ||||||||
33 | positive | @SouthwestAir makes flying for @UNO_Baseball fun! Flight crew just led the plane in singing happy birthday to one of our guys! #LuvInTheAir | positive | ||||||||
34 | positive | @AmericanAir Flight attendant #YeseniaHernandez provided excellent service among peculiar conditions throughout the day ✈ :-) | positive | ||||||||
35 | negative | @VirginAmerica started my flight with a scolding for using an overhead bin that was then offered to the person seated next to me. | negative | ||||||||
36 | negative | @AmericanAir DFW GATE 16 to BMI agent seriously is beyond incompetent. Never flying AA again if can be avoided #fail #pathetic | negative | ||||||||
37 | positive | @JetBlue Btw, thanks for responding quickly!! | positive | ||||||||
38 | negative | @AmericanAir we have posted your response on facebook for everyone to see people are appalled by your lack of concern | negative | ||||||||
39 | positive | @SouthwestAir It was the usually excellent SWA flight! | positive | ||||||||
41 | neutral | @SouthwestAir Please lower my plane flight by like $100 bucks!! Thanks~ #FloridaVacation | neutral | ||||||||
42 | negative | @united your baggage person told me to go through @AirCanada - they're handling my connecting flight. | neutral | ||||||||
43 | positive | @VirginAmerica I love the dancing little richard. cool beans. | positive | ||||||||
44 | negative | @SouthwestAir You completely let me down tonight. Your gate agents' ambivalence is just too much. How sad for you (& me.) | negative | ||||||||
45 | negative | @united It's taken ~3 weeks for Cust Care to respond to Case #8477733, requesting a refund for wi-fi not working. Where can I get an update? | negative | ||||||||
46 | negative | @AmericanAir But when becomes about get money from the passengers are very strict but don't have ANY feedback as a reward | neutral | ||||||||
48 | negative | @JetBlue anything serious I should worry about? | neutral | ||||||||
49 | negative | @AmericanAir we need a miracle @slcairport please help flight 1228 get out of here by 640 #FingersCrossed #pleasegod #missmykids | neutral | ||||||||
50 | negative | @united it's frustrating, as a frequent flyer, loyal since Continental. Upgrade equals paying 3 times or more on top of purchase ticket. | negative | ||||||||
51 | negative | @united it is cool. Your customer told me they didn't care either. It is expected | neutral | ||||||||
52 | negative | @AmericanAir now we are all stuck on the plane after landing because crew unable to figure it out | negative | ||||||||
53 | neutral | @JetBlue Just sent it | neutral | ||||||||
54 | positive | @USAirways Good morning. | neutral | ||||||||
55 | negative | @AmericanAir you are beyond redemption. Jfk. Baggage claim looks like a luggage warehouse | negative | ||||||||
56 | negative | @southwestair, Your male flight attendants must being playing a game called Who can be the Bigger Dick to People. Flight 952 to CHI-MID | negative | ||||||||
57 | neutral | @SouthwestAir ha, ha not a make or break for me either way! | neutral | ||||||||
59 | positive | @SouthwestAir stewardess really funny! Now I could get the gent next to me to use some headphones, this would be the perfect flight! | positive | ||||||||
60 | negative | @USAirways u guys suck | negative | ||||||||
61 | negative | @USAirways how aggravating, zone 5 boarded, overhead empty but forcing bag check. Better not loose bag again! flt1727 http://t.co/w3XS6TVpZg | negative | ||||||||
62 | negative | @SouthwestAir it eventually arrived. just seemed really slow. :) | positive | ||||||||
63 | negative | @USAirways over an hour now and still no one at the Yuma counter | negative | ||||||||
64 | negative | @United - routing a person from Houston to Newark, NJ and then to SFO is not acceptable. | negative | ||||||||
65 | negative | @USAirways "good news. We've located the crew and made contact with them". flight was supposed to leave 4 minutes ago. #usairwaysfail | negative | ||||||||
66 | negative | @AmericanAir I've been calling you for 3 straight days and no one picks up. Sure there are storms but there are also #customers Holler! | negative | ||||||||
67 | negative | @AmericanAir I'll give a reward for whoever finds and returns to me on Thurs when I fly back thru @dfwairport. I ❤️ these earrings!! | positive | ||||||||
68 | positive | @JetBlue thank you for being jetblue and not jetgreen or jetred. blue is my favorite color! and jet blue makes it better :) | positive | ||||||||
70 | neutral | @SouthwestAir quick question: let's say I book a flight (I did so) and you then drop the price. Do I get the cheaper rate? | neutral | ||||||||
71 | negative | @SouthwestAir Thank you - hung up after 1hr 7min on hold. Would you like me to DM you contact info? | neutral | ||||||||
73 | positive | @AmericanAir Chicago seen from seat 6A, AA 1620. So far a great ride! On to PDX! http://t.co/X4rsvAGIjN | positive | ||||||||
74 | negative | @united seriously? 2-4 hrs to get bags from IAD intl arvls to carousel 2 for custs w/Cancelled Flightled connects? I understand irrops but ridiculous! | negative | ||||||||
75 | positive | @VirginAmerica cutest salt and pepper shaker ever. Just when I think you guys can't get any better you just do! http://t.co/vC6Keulg2J | positive | ||||||||
76 | negative | @USAirways I was on hold for 2 hours and still no answer. Is this really how you run your business? http://t.co/P8xFhq4kps | negative | ||||||||
77 | negative | @AmericanAir @hoagy10 how about you stop cutting and pasting apologies and get some additional phone reps to do their jobs | negative | ||||||||
78 | negative | @AmericanAir trying to get thru to agent since last night b/c AA changed our flight to 2 days from now. Infuriating! We need to get to SEA! | negative | ||||||||
79 | negative | @AmericanAir 2 months and still no exec platinum member cards. What gives? | negative | ||||||||
80 | neutral | @united Sure. Follow for a sec and I will. | neutral | ||||||||
81 | positive | @AmericanAir it's always nice coming home but I wish you'd fly LAX-MAD and keep me away from Iberia 😜✈️ #GoingForGreat | positive | ||||||||
82 | negative | @JetBlue yes, well they are operating outside of your terminal and targeting vulnerable passengers. No better than thieves. | negative | ||||||||
83 | negative | @united Arriving 25 minutes early is nice, but not if equipment isn't ready. Waiting 30 minutes for luggage, so far. Time gains wiped out. | negative | ||||||||
84 | neutral | @USAirways we got our bags today. Thanks! | positive | ||||||||
85 | negative | @USAirways Your customer service line keeps telling me call back Late Flightr and disconnects. How can I talk to someone about my flight? | negative | ||||||||
86 | negative | @USAirways Flight 4210 been sitting @Bradley_Airport gate 27 for 10 min w door open since we arrived. Still no jet bridge. Can someone help? | negative | ||||||||
87 | neutral | @SouthwestAir how about some sweet promo code to help me visit my family!!!.... Please!!!... Lol | positive | ||||||||
88 | neutral | @united i need my confirmation number! Can you give it to me? | neutral | ||||||||
89 | negative | @SouthwestAir when will you be accepting reservations past August 7? | neutral | ||||||||
90 | positive | @united Thank you for the cheese platter and abundance of entertainment options. Time just flew by. | positive | ||||||||
91 | positive | @JetBlue here in Austin I saw the water bottles & snacks @ the desk for your waiting passengers! Im so Flight Booking Problems my next flight with you! | positive | ||||||||
92 | negative | @SouthwestAir I paid for inflight wifi only for it not to work. Download speed was 0.21mbps & I ended up watching the free TV instead. | negative | ||||||||
94 | negative | @SouthwestAir when you're on hold with southwest for over 2 hours and it automatically hangs up on you. #iusedtoloveu http://t.co/tEFHpuWMdJ | negative | ||||||||
95 | negative | @united, I booked our flights w/ @WestJet. I saw the same prices each time I searched. It wasn't the least bit frustrating. #customerservice | positive | ||||||||
96 | negative | @AmericanAir Late Flight from phoenix, gave ticks away when arrived chicago, held bags hostage chicago, rented van drove to toledo. 5 hr drive. | negative | ||||||||
97 | negative | @AmericanAir which one.?i have been booked on 6 different ones in the past 2 days | neutral | ||||||||
98 | negative | @USAirways I need to speak with a live person. I've had it with the recordings. I was told on Sat that we'd have our luggage by yest. | negative | ||||||||
99 | negative | @AmericanAir Your customer service sucks! You rep should not be yelling at a caller regarding the weather in DFW. Hope you go bankrupt! | negative | ||||||||
100 | neutral | @AmericanAir what terminal LHR for aa5/BA1506? Doesn't say in boarding pass | neutral | ||||||||
101 | negative | @USAirways my miles will expire on 2/29 and it could take someone 10 days to respond...I have over 150000 miles that I do not lose i❤usair | positive | ||||||||
102 | negative | @AmericanAir I'm still on hold if you're wondering... 4 hours 37 minutes and counting. #ServiceFail #OnHoldForever #Suboptimal | negative | ||||||||
103 | negative | @AmericanAir that's 16+ extra hours of travel time. Missed vacation time and now you guys are messing with my professional life. | negative | ||||||||
104 | negative | @USAirways No I was there 12 hrs early! Send me an email to share my experience You don't want this blasting here. | negative | ||||||||
105 | neutral | *On the brink of bankruptcy. “@JetBlue: Our fleet's on fleek. http://t.co/01ldxn3QqQ” | negative | ||||||||
106 | neutral | @united how about changing RNO -DEN non-stop In May (9) from 6am to Late Flight morning or early afternoon? | neutral | ||||||||
107 | positive | @JetBlue oh yes! I hope you expand to other airports soon so I can fly you to see my family each year!!!! | positive |