Template_CustomerSuccessBox Onboarding
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* Please fill out columns highlighted in yellow
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Customer Success Manager
CustomerSuccessBox* SPOC in CustomerSuccessBox for Onboarding
* Helps clear any query around implementation and onboarding
* Helps explain product philosophy and how to approach requirements
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Customer Success SPOC* Helps CSB understands customer success requirements
* Signs-off on requirements and timelines for onboarding
* Helps prioritise onboarding pieces
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Product SPOC* Helps CSB finalise and sign-off on product events required to match Customer Success requirements
* Architects Account creation and data flow for generating a 360 view
* Responsible to deliver product usage and adoption events from product

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Integrations SPOC* Helps Product SPOC implement data flow from third-party systems (CRM, Billing, Support)
* Owns third-party fields and the data they contain
* Signs-off on mapping for third-party system
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Key docsLink
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API documentation
https://developers.customersuccessbox.com/http-server-api/api-reference
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JS library
https://developers.customersuccessbox.com/javascript-client-library/javascript-client-reference
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