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*AHA MessagesX
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1#SCC (StakeholderCenteredCoaching) is a methodology created by Marshall Goldsmith designed to make leaders effective. @CoachmetrixShare on X
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2A major gap in #Leadership & executive coaching is the lack of measurement on whether a leader has evolved. #SCC @CoachGoldsmithShare on X
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3US companies spend $14+ billion annually on #Leadership dev & most don't know if their efforts are successful. Do you? @CoachmetrixShare on X
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4We can & must measure our coaching impact & #StakeholderCenteredCoaching is the way to do that. @CoachmetrixShare on X
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5The #StakeholderCenteredCoaching process is designed to help people make positive and sustained behavior change. @CoachGoldsmithShare on X
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6#Success isn't determined by the #Leader being coached, but by people impacted by their behavior. #SCC @CoachGoldsmithShare on X
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71 of 3 differentiators btwn #StakeholderCenteredCoaching & other coaching methodologies is the #Stakeholder emphasis. @CoachGoldsmithShare on X
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8The #StakeholderCenteredCoaching process not only impacts the #Leader, it impacts the #Stakeholders supporting the Leader. @CoachmetrixShare on X
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9In #StakeholderCenteredCoaching, #Stakeholders are recruited as valued members of the change process. @CoachGoldsmithShare on X
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10#Stakeholders are people who're impacted by the Leader's behavior & willing to support them on their #Change journey. #SCC @CoachmetrixShare on X
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11#Stakeholders traits: being open minded, letting go of old perceptions & willing to change opinion about their leaders. @CoachGoldsmithShare on X
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12Looking for #Stakeholders to support your #Change efforts? They could be anyone impacted by the #Leader's behaviors. #SCC @CoachmetrixShare on X
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132 of 3 differentiators in #StakeholderCenteredCoaching is the emphasis on feedforward. @CoachGoldsmithShare on X
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14#Feedforward is providing ideas & suggestions for the future. #StakeholderCenteredCoaching @CoachmetrixShare on X
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15In #StakeholderCenteredCoaching, #Feedforward shifts the focus from the past to the future. How have you done this? @CoachmetrixShare on X
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16In #SCC, stakeholders are asked to provide #Feedback & #Feedforward about their leader's performance. @CoachmetrixShare on X
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173 of 3 differentiators in #StakeholderCenteredCoaching is its focus on both #BehaviorChange & #PerceptionChange. @CoachGoldsmithShare on X
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18In the leadership dev process, there's always a lag btwn when a #Leader changes & when others feel/see the change. #SCC @CoachmetrixShare on X
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19#StakeholderCenteredCoaching is a practical, relevant process that involves 5 key steps to deploy. Do you know them? @CoachGoldsmithShare on X
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20#StakeholderCenteredCoaching Step 1 of 5: #Leader identifies a clear development goal & Stakeholders. @CoachmetrixShare on X
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21#Leaders who choose their goal have a higher level of commitment to them. #StakeholderCenteredCoaching @CoachmetrixShare on X
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22Online action plans are more transparent btwn the #Coach, #Leader & others who see it. Is your action plan process online? #SCC @CoachmetrixShare on X
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23Leader's #Stakeholders should be calibrated with the Leader's manager to ensure the right Stakeholders are selected. #SCC @CoachmetrixShare on X
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24Leader’s goal calibration prevents a manager from saying at the end of the engagement that the Leader worked on the wrong goal.Share on X
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25#Leaders should verbally enroll their #Stakeholders to ensure they understand their role. #StakeholderCenteredCoaching @CoachGoldsmithShare on X
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26#StakeholderCenteredCoaching Step 2 of 5: #Leader goes public w/ their goals so #Stakeholders know what to observe. @CoachGoldsmithShare on X
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27When a leader goes public with a plan, it serves as the example for others to do the same. #StakeholderCenteredCoaching @CoachmetrixShare on X
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28#StakeholderCenteredCoaching Step 3 of 5: Leader builds an action plan based on input from #Stakeholders. @CoachmetrixShare on X
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29In #SCC the #Leaders plan is distributed to #Stakeholders so they know what to look for when providing input. @CoachmetrixShare on X
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30#StakeholderCenteredCoaching Step 4 of 5: #Leader follows up on a monthly basis with #Stakeholders. @CoachGoldsmithShare on X
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31#Stakeholder follow-up provides #Leaders with ideas to support change & helps close the percentage gap. #SCC @CoachmetrixShare on X
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32The #Leader & coach modify action plan for the coming month based on #Feedforward provided by the #Stakeholders. #SCC @CoachGoldsmithShare on X
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33#StakeholderCenteredCoaching Step 5 of 5: #Leader formally measures results with #MiniSurveys of #Stakeholders. @CoachmetrixShare on X
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34The #MiniSurvey in #StakeholderCenteredCoaching measures progress on a scale of -3 through +3; 0 represents no change. @CoachGoldsmithShare on X
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35Coachmetrix is a cloud-based tool that optimizes the entire #SCC Process, including measurement. @CoachGoldsmithShare on X
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36For a #Leader to be a successful coachee, they must be open to input and willing to change. #StakeholderCenteredCoaching @CoachmetrixShare on X
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37#Leaders must possess three virtues in #StakeholderCenteredCoaching: courage, humility and discipline. @CoachGoldsmithShare on X
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381 of 6 #BehavioralCoachingSkills needed by a #Coach is ability to help the #Leader determine their coaching goals. #SCC @CoachGoldsmithShare on X
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39For a coach to be a successful in #StakeholderCenteredCoach they need to be versed in #BehavioralCoachingSkills @CoachGoldsmith #SCCShare on X
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40In #StakeholderCenteredCoaching, goals have a goal statement & a behavior to measure/track change & action items. @CoachGoldsmithShare on X
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41In #SCC, managers calibrate the goals to ensure #Leaders are working on the right developmental areas. @CoachGoldsmithShare on X
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422 of 6 #BehavioralCoachingSkills needed is the ability to help the #Leader rehearse interactions w/ #Stakeholders. #SCC @CoachGoldsmithShare on X
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43In #StakeholderCenteredCoaching, the coach can use video to enhance the rehearing process btwn a leader & Stakeholders. @CoachmetrixShare on X
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443 of 6 #BehavioralCoachingSkills needed by a coach is the ability to help the #Leader create an action plan. #SCC @CoachGoldsmithShare on X
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45In #StakeholderCenteredCoaching, the coach helps translate #Stakeholders' suggestions into concrete action plans. @CoachmetrixShare on X
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464 of 6 #BehavioralCoachingSkills needed by a coach is the ability to reinforce #Positive change. #SCC @CoachGoldsmithShare on X
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475 of 6 #BehavioralCoachingSkills is to conduct after-action assessments to help #Leader learn from their experience. #SCC @CoachmetrixShare on X
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48The #AfterActionAssessment is a process developed by the military to assess learnings and includes 4 questions. #SCC @CoachGoldsmithShare on X
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49The #AfterActionAssessment Question 1 of 4: What did you intend to do in the last 30 days? #StakeholderCenteredCoaching @CoachmetrixShare on X
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50The #AfterActionAssessment Question 2 of 4: What actually happened? #StakeholderCenteredCoaching @CoachmetrixShare on X
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51The #AfterActionAssessment Question 3 of 4: What did you learn? Or are you learning? #StakeholderCenteredCoaching @CoachGoldsmithShare on X
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52The #AfterActionAssessment Question 4 of 4: What are your next steps? #StakeholderCenteredCoaching @CoachGoldsmithShare on X
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536 of 6 #BehavioralCoachingSkills is the ability to tell stories to create teachable moments for the #Leader. #SCC @CoachGoldsmithShare on X
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54In #SCC, a coach needs to help the #Leader navigate how to deal with conflicting feedback from their #Stakeholders. @CoachmetrixShare on X
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55Improved #Leadership drives better business results & communication within the company. #StakeholderCenteredCoaching @CoachmetrixShare on X
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56A #StakeholderCenteredCoaching process should #StartSmart. How do you do this on your coaching engagements? @CoachGoldsmithShare on X
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571 of 4 #StartSmart Steps: Every #StakeholderCenteredCoaching engagement starts with clear coaching agreements. @CoachGoldsmithShare on X
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58#StartSmartCoaching agreements ensure that the #Leader knows what to expect from their coach & themselves as the coachee. @CoachmetrixShare on X
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592 of 4 #StartSmart Steps: Select a behavior to develop. #StakeholderCenteredCoaching @CoachmetrixShare on X
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60When #DataGathering for #Leader’s effectiveness, use a verbal or online 360 method. #StakeholderCenteredCoaching @CoachmetrixShare on X
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61#360Raters should be selected by the #Leader so they accept their input as valid. #StakeholderCenteredCoaching @CoachmetrixShare on X
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62#Leaders verbally enroll #Stakeholders to ensure they understand their role. #StakeholderCenteredCoaching @CoachGoldsmithShare on X
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63#Stakeholders need to provide ongoing #Feedback & #Feedforward with a specific focus on the future. #SCC @CoachmetrixShare on X
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64#Stakeholders need to have an open mind, let go of old notions of #Leader & be able to change their opinions. #SCC @CoachGoldsmithShare on X
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65The #Coach helps the #Leader prioritize their developmental goal(s). #StakeholderCenteredCoaching @CoachGoldsmithShare on X
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66A #DevelopmentGoal can be easily updated & shared between the #Leader, Coach & #Stakeholders when it's online. #SCC @CoachmetrixShare on X
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67In #SCC, #Coaches must help #Leaders navigate contradictory data that may arise during the data collection process. @CoachmetrixShare on X
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683 of 4 #StartSmart steps: #StakeholderCenteredCoaching is to help the #Leader select the appropriate #Stakeholders. @CoachGoldsmithShare on X
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69#SCC #Leaders can choose different #Stakeholders for each goal if they have multiple developmental goals. @CoachmetrixShare on X
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704 of 4 #StartSmart steps: Ensure that the #Leader’s goals & #Stakeholders are calibrated with the Leader's manager. #SCC @CoachmetrixShare on X
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71In #StartSmart, calibrating with the #Leader’s manager helps ensure alignment with organizational goals. #SCC @CoachmetrixShare on X
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72The #StakeholderCenteredCoaching process not only impacts the #Leader but also #Stakeholders supporting the Leader. @CoachmetrixShare on X
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73After the #StartSmart #StakeholderCenteredCoaching process, #Leaders need to start #Implementing #Stakeholder suggestions. @CoachmetrixShare on X
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74The coach in #StakeholderCenteredCoaching helps #Leaders see the benefit of changing & the cost if they don't. @CoachGoldsmithShare on X
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75The cost of not changing #Stakeholders' perceptions may affect #Leader's career, those around them & the business. #SCC @CoachmetrixShare on X
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76#Leaders should speak with #Stakeholders on a monthly basis to gather their #Feedback & #Feedforward. #SCC @CoachGoldsmithShare on X
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77#Leaders need to model feedback response, responding with appreciation & commitment to improvement. #SCC @CoachGoldsmithShare on X
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78#FeedbackReactions: People have different emotional reactions to change upon receiving feedback. How do you react? #SCC @CoachmetrixShare on X
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79#ReceivingFeedback takes both courage & humility on the part of a #Leader. #StakeholderCenteredCoaching @CoachmetrixShare on X
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80#Leaders' action plans should be based on suggestions from #Stakeholders. Stay focused & don't take on too much. #SCC @CoachmetrixShare on X
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81#Stakeholders will stay enrolled when they see a #Leader making a commitment to #Change. How do you drive commitment? #SCC @CoachmetrixShare on X
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82Asking for #StakeholderFeedback: Leader needs to be brief, positive & focused. #StakeholderCenteredCoaching @CoachmetrixShare on X
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83#Vulnerability is part of #Feedback & #Change; as a #Leader models this, it gives others permission too. #SCC @CoachmetrixShare on X
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84#Leaders are successful when others see leaders changing & not returning to old habits. #StakeholderCenteredCoaching @CoachmetrixShare on X
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85#Leaders have to be willing to put on new leadership hats, even if it doesn't feel authentic or comfortable at first. #SCC @CoachmetrixShare on X
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86#SupportLeaders: consistently work on making the new behavior a habit w/ daily reminders, support, structure, etc. #SCC @CoachmetrixShare on X
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87How should you respond to #Feedback and #Feedforward? Best way would be: Thank you! #StakeholderCenteredCoaching @CoachGoldsmithShare on X
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88In #SSC, #AfterActionAssessment is designed to reinforce progress and learnings during coaching sessions. @CoachGoldsmithShare on X
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89In #SCC, #Coaching the #ActionPlan remains dynamic, changing month to month based on what's learned from #Stakeholders. @CoachGoldsmithShare on X
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90#Stakeholders all receive revised action plans so they know what to observe in the #Leaders they're supporting. #SCC @CoachGoldsmithShare on X
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91#Listening: What did #Stakeholders say/not say to help #Leader gain insights & apply new actions? #SCC @CoachmetrixShare on X
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92#Stakeholder Follow-up: #Coach to help #Leader stay on track with monthly follow-ups with #Stakeholders. #SCC @CoachmetrixShare on X
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93#Stakeholder Checkin: #Leaders are to find regular & consistent times to check in with #Stakeholders each month. #SCC @CoachmetrixShare on X
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94Spend quality time coaching your #Leader to review their last month’s actions & plans for the next 30 days. #SCC @CoachGoldsmithShare on X
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95In the words of @KenBlanchard, catch the #Leader doing something right! #StakeholderCenteredCoaching @CoachmetrixShare on X
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96#Stakeholder #FollowUpProcess: For monthly checkins, use a mix of mediums: in-person, video chat, phone, email, etc. #SCC @CoachmetrixShare on X
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97#Motivation Coach: Keep your #Leader motivated by highlighting where they've been successful. #SCC @CoachGoldsmithShare on X
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98After implementing #Stakeholder suggestions, you need to #SustainSuccess. How do you help your #Leaders sustain success? @CoachGoldsmithShare on X
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99#StakeholderCenteredCoaching measures #BehaviorChange unlike other coaching systems. How do you measure behavior change? @CoachmetrixShare on X