Test Heurístico.xlsx

	A	B	C	D	E
1	CATEGORY	Score	heuristic test Gootickets		TOTAL
2	Good practice	4
3	Complies by offering standard features	3
4	There is a minor problem that should be solved with low priority	2
5	There is a major problem, it is important to solve it and it should be a high priority	1
6	CATEGORY	David
7	CATEGORY	Score	Comments	Total

8	ACCESSIBILITY AND NAVIGATION			1,93
9	Does the user quickly recognize the value of the site?	4	Yes, there is a clear understanding of the value of the actions and the goal to be achieved.
10	Is the way the content is presented understandable to any user?	2	In some cases, this is understandable, in others less so, as is the choice of event types and tickets.
11	Are the actions achievable for an expert or inexperienced user?	2	The site focuses on expert users.
12	Is the content understandable and accessible to all types of users?	1	There are users who may feel left out as the content in various areas can be confusing and ambiguous.
13	Is adequate feedback maintained?	2	Only at the moment of having items in the shopping cart.
14	Does the running action screen begin with a title that describes the intent of the process?	2	Mostly yes, but with many visual elements that hinder reading and understanding.
15	Are the action links clearly visible?	2	Not on those products that are not for sale due to lack of contrast. The products have the button in hoover.
16	Is the main content of the action being executed highlighted?	2	Yes, but with many elements that can be easily distracting.
17	Have the elements been grouped into logical zones and have titles been used to distinguish between different zones?	1	No, many sets of information do not have titles or the appropriate architecture.
18	Do the headings clearly detail the different zones, to help distinguish between them?	1	There is no good layout or separation between elements.
19	Are the most important sections accessible from the home page?	1	No, they are hidden or you have to scroll to get them all.
20	Are the labels commonly used or easy to understand?	2	It lacks labels on many occasions or contains elements that distract from the reading.
21	Is the visual hierarchy used properly?	1	No, several primary CTAs are located in the same area of the screen.
22	Does the site indicate to the user when an action is performed?	3	Yes, with a need for improvements.
23	Do calls to action stand out from other secondary actions?	1	Secondary actions are mostly hidden in hooovers.
24	Are there prominent visual cues to identify the active window?	1	There is no separation by windows and no good use of chips.
25	Is there any filtering system or access to the content by categories?	2	Yes, but it is hidden, or the component is not used correctly.
26	Are the inputs consistent with the action taken?	2	Yes, however in the add-to-cart process, there are button status issues.
27	Is the input label consistent with the information required by the user?	2	With some errors, such as when presenting error states.
28	Are the inputs the right size?	4	Yes
29	Is it clearly exemplified and guided on how to complete the data a user needs at each step?	3	The experience can be improved.
30	Is there a process bar to place the user on a timeline when data is requested?	2	Yes, but with errors. Bad use of Chips.
31	Is it allowed to solve the basic doubts that the user may have about the content?	3	Customer service is present throughout the entire process.
32	Is the content clear and concise?	2	There are inconsistency errors in the bototnes and architecture.
33	Does the content generate cognitive load? (too many characters without reading models)	1	Excessive content. No reading model.
34	Are the texts used in a friendly, familiar and approachable way?	1	Excessive content, with reading difficulty.
35	Is the information structured similarly throughout the site?	2	Lots of content to reorder and rewrite.
36	SEARCH			1,01
37	Is it possible to perform a search?	1	No
38	Is the browser visible on all pages?	1	No
39	Does the search engine have an auto-complete feature?	1	Does not exist
40	If the user does not find what he/she is looking for, does the search engine suggest related results?	1	Does not exist
41	Do the search results match what the user needs?	1	Does not exist
42	CONTROL AND FREEDOM OF THE USER			2,09
43	Is the user free to act?	3	Dark Patterns are present
44	Does the user need to remember information from previous pages?	2	Yes, in the payment process there are some occasions.
45	Is it possible to go back to the previous steps of the running process to modify them?	1	The user must go back to previous steps to modify them such as the quantities of tickets to be purchased.
46	Is it easy to find information that has been previously located on the site?	1	The navigation must be redone.
47	Is there a link to return to the home page?	3	The logo of the site.
48	Is the task being performed clearly, and identified at all times?	3	Not at the time of unavailable tickets.
49	Are there navigation elements or breadcrumbs that guide the user about where they are and how to undo their navigation?	3	It deserves improvement.
50	Are there any visible emergency exits?	3	It is easy to get out of the flow at the beginning.
51	Is the user warned before performing a critical and irreversible action?	1	No, as at the time of payment, you are not warned that you will be passed on to an external supplier.
52	Are the links visited noticeable?	1	No
53	Do all links work?	2	Problems when clicking out of pop-ups
54	DESIGN AND KIT UI			2,42
55	Does the overall look & feel correspond to the objectives, features, content, and services of the website?	3	There are opportunities for improvement.
56	Is the design consistent with the rest of the site?	2	Missing design system
57	Is the font size appropriate?	2	Existence of fully capitalized words and lack of optimal spacing
58	Does the use of images provide any added value?	2	Not in all instances, as in the tracks and little contrast.
59	Is there adequate color and brightness contrast between images and background colors?	2	Not every time
60	Are the images of good quality?	2	Room for improvement: PNG background images are available.
61	Are the linked images recognized as clickable, and do they include an attribute describing the destination page?	2	They have descriptive text, but it is hidden
62	Do the colors and images support the reading of the information displayed?	3	Not in all instances.
63	Is it a clean interface, without visual noise?	2	Very bold and textured.
64	Is there consistency in icon design and style?	2	Low use of icons
65	Is the iconography consistent throughout the site?	3	Yes
66	Are there "blank" areas between the informative objects on the page to rest your eyes?	2	Spacings must be approved.
67	Are the buttons properly formatted according to the action or status?	1	No
68	Is the use of graphic pieces balanced?	3	The choice of images can be improved
69	Is the space between one graphic piece and another consistent?	2	Spacing needs to be improved
70	Are the graphic pieces well positioned?	3	There is an opportunity for improvement.
71	Do the graphic pieces match the content they accompany?	3	There is an opportunity for improvement.
72	Does the use of brand image maintain a balance?	4	Yes
73	Are the right colors used to attract attention, communicate, indicate status changes, and establish relationships?	3	No
74	USER SUPPORT			2,25
75	Does the site present a visible and easy-to-find help center, which allows the user to resolve doubts about the use of the site where he/she is browsing?	2	The contact icon is not the most optimal, and the positioning is not optimal.
76	Is it possible to download information that the user wishes to back up in printable format?	1	No.
77	Are there several options for contacting the company?	4	Yes
78	Does the website deliver clear information about the organization across all pages?	2	No.
79	RESPONSIVE DESIGN			2,14
80	Can the site be managed and viewed from mobile?	3	Yes
81	Does the content match the mobile interface?	1	It maintains many deficiencies.
82	Is the interface adapted to the mobile context in terms of architecture and element distribution?	1	There are opportunities for improvement. Many elements on the screen.
83	Is the font size according to the mobile?	3	There are opportunities for improvement.
84	Spacing is according to the interface?	2	There may be a better use of space.
85	Are the elements in mobile overlapped?	3	Some of them.
86	Is the performance of the mobile site good?	2	Many elements on the screen.
87	ERROR DIAGNOSTICS AND RECOVERY			2,27
88	When an error occurs, is the user informed in a clear and non-alarmist way of what happened and how to solve the problem?	1	There is no comment on where the problem lies.
89	Are the error messages presented properly?	1	Not in the right place.
90	Do error messages allow the user to see the error field?	1	The field where the error occurred is not indicated.
91	Do error messages indicate what action the user should take to correct the error?	1	The exact action to be taken is not indicated.
92	Is the response time appropriate?	2	Validations may exist in the inputs.
93	Do the links work?	4	Yes
94	Does it present system failures (errors)?	4	No system failures were found.
95	Is the system loading time optimal?	2	In Mobile, it is slower than expected.
96	Are the external and internal links working properly?	4	Yes
97	Do all buttons perform their functions correctly?	2	With problems in the labeling.
98	Do the elements on the screen overlap?	3	Some in Mobile and desktop.
99	PRODUCTS & SERVICES			1,67
100	Is the product information complete and clear?	2	Problems with reporting sold out tickets.