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0 - Not a usability problem at allTask Number (T#)Description
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1 - Cosmetic problem only: need not be fixed unless extra time is available on projectMike ThaoT1Read a KHM article
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2 - Minor usability problem: fixing this should be given low priority; high frequency, easy to overcome and not persistent T2Share a KHM article
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3 - Major usability problem: important to fix, so should be given high priority; high frequency, difficult to overcome, but not persistentT3Find a particular type of story (e.g. a certain type of condition or care routine)
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4 - Usability catastrophe: imperative to fix this before product can be releasedT4Subscribe to KHM
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(Pulled from NNGroup.com)T5Learn more about the care provided to an individual featured in the KHM story
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T6Donate to Gillette Foundation
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NumberTaskFindingDescriptionHeuristicSeverity
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1T5Confusing "Orthopedics" pageConfusing, lots of jargon and words. Hard to find the treatment I want to learn more about (Vetebral Body Treatment) from the article I read. Makes me want to hit Ctrl-FMatch between system and real world4
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2T5Bold text not easily scannable On 2nd reading, the bold text mentions "Vetebral... and other innovative procedures done by the spine team at Gillette". Too many words to be easily scannible and could come off as misleading, frustrating, and create distrustMatch between system and real world4
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3T4No confirmation pop-up or email when using right-side menu to subscribe to e-newsletterNo confirmation pop-up or email when using right-side menu to subscribe to e-newsletterVisibility of system status4
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4T4 Second way to subscribe is found near the footerThis method for subscribing shows a confirmation pop-up & email, and it also asks for email & name unlike the previous method (Number 3)Consistency & standards (hierachy problem as well?)4
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5T6Unclear way to confirm "Other" dollar donation amountTyping in dollar amount then hitting the enter button to confirm it makes an error message appear.Error prevention3
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6T6Small text at bottom confusingDo I need to register? Why? What if I don't want to and I also don't want to receive Gillette updates? Confusing and frustrating, may lead to users backing out of donationVisibility of system status3
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7T2Social icons have no copy paired with it, confusingNo "Share this story" copy next to social media sharing options. Could be mistaken as links to Gillette's other social media and ignored as a sharing optionMatch between system and real world3
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8T6"Honor/memorial gift" option confusing & persistent A check box appears for "Honor/memorial gift" even though I didn't select that option in the beginning. Match between system and real world2
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9T2Sharing options are outdatedEmailing and printing are next to Facebook and Twitter options for sharing articles. Former two options may be irrelevant and unnecassary, and confusing Signal to noise ratio2
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10T1Who are donors?Confusion over who exactly is a donor and what that entails. If I donate, do i become a donor? Match between system and real world2
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11T1KHM article thumbnails have categories KHM homepage has categories on their article thumbnails; Gillette homepage doesn't have it on their KHM article thumbnailsConsistency & standards 1
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12T1Good story organizationStory organization is clear, visible, and attention-grabbing.Aesthetic & minimalist design0
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13T1Breadcrumb navigationBreadcrumb navigation at the top of articles is clear and easy to understandVisibility of system status0
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14T1Links to doctor's pageLinks in articles to specific doctor's pages adds weight and credibility to Gillette's reputation Match between system and real world0
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15T1GAP visibility is clearGAP visibility is clear at top and bottom of article where users would most likely see it. Doesn't feel intrusive, especially when paired with uplifting articlesMatch between system and real world0
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16T3Variety of storiesArticles about treatments, recoveries, informative e.g. "5 Facts You Should Know", expert opinionsAesthetic & minimalist design0
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17T2Right-side menu convenienceRight-side menu has relevant information that scrolls along with the userSignal to noise ratio0
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18T1Clear KHM mission statementKHM mission statement is visibly clear on KHM homepage and Gilette homepageVisibility of system status0
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