New DOH CAN Workflow Modifications Webinar Q&A 0927_0928.xlsx

	A	B	C
1		Q & A Report
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3		Topic
4		New DOH CAN Workflow Modifications Webinar 9/27/22 & 9/28/22
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6	#	Question	Answer
7	1	“Walk ins” will be governed by some tight rules that everyone will receive.	This is correct
8	2	What do you mean by Housing Assistance?	live answered
9	3	Do you mean Shelter aka Housing assistance?	No, it's just the type of Service.
10	4	I dont do Housing. I provide resources on wear they could go and apply for Housing?	I think this applies to the work you do, but it might be easier to discuss after the webinar. Can you e-mail me at beau.anderson@ct.gov to set up a time?
11	5	can service reports be generated for these services?	Yes.
12	6	How do we know if our company is a designated walk in CAN location?	Each CAN is in the process of working with partners to identify the CAN hub locations where walk-ins will occur.
13	7	How do we know if our company is a designated walk in CAN location?	It will be determined by CAN policy/procedures, which will be finalized and shared after these changes go live in the CTHMIS system. No site will be designated for walk-in CAN enrollment without notice.
14	8	I've noticed the pet questions have been missing in the workflows (for me) lately. Is this a permanent change or are they coming back?	They should not be missing submit a ticket to help@nutmegit.com
15	9	Is this intake form the same as the one that 211 fills out when the referral comes through them?	No. 2-1-1 completes a separate form to create an appointment in the system. THIS form/process is for enrolling people into CAN if they have a 2-1-1 appointment (basically the same way we've been doing it since 2014) or if they are eligible to be enrolled as a walk-in.
16	10	Is any of the youth data sent to DCF? Or is the data aggregated? I think some youth will be very hesitant to answer questions if they know their individual information will sent back to DCF.	Only aggregated data is shared with DCF.
17	11	will we be able to run a report on the zip codes?	There is not a dedicated CAN report for zip codes at this time.
18	12	Yes I also had noytice it was not showing about the pets question	live answered
19	13	Do you expedct to be up and running by 9:00 AM?	We will email all users when the changes are live.
20	14	are you going to be sending us the recording>	Yes and it will be posted on cthmis.com
21	15	Will we get the slides or a tip sheet?	Absolutely, posted to cthmis.com > COORDINATED ACCESS / EXIT
22	16	will the client be assigned a HMIS # as a walk in	Please see if the client already exists in HMIS before proceeding. If not, create the client record.
23	17	Can you go over what types of events Diversion staff would likely be entering in assessment? (referral to outreach, referral to shelter, etc)	Coordinated Entry Event Scenarios
24	18	Where do we get this form from?	cthmis.com > COORDINATED ACCESS / EXIT
25	19	These events go on an annual report to HUD, so they can see how many Diversion sessions, referrals to other programs we have made as a state.	Correct, the Coordinated Entry APR will pull all of the CE Events entered and is used to report CAN/CE data to HUD
26	20	In Coordinated Entry Event if a Client is not able to be Diverted after selecting no does the outcome change in HMIS?	live answered
27	21	Will boosters be added to the vacc question eventually?	They are already added
28	22	what happens if the client does not know the prior zip code?	Lookup the zip for the city or town and use any zip code that matches the city or town the client says.
29	23	please explain how to create an HMIS # for a walk-in CAN Assessment	Please see if the client already exists in HMIS before proceeding. If not, create the client record.
30	24	You go into HMIS and under any client click "process referral". type in all the information and it will search for the client. then click this is a new client	...but only click on "this is a new client" if you do not find the client.
31	25	What is the difference in HMIS between a referral from 211 and a walk-in?	If a client is referred by 2-1-1, you will find their name and client ID on your CAN Appointment Schedule. Use that Client ID/HMIS ID to proceed with the workflow. If a client presents in person (walk-in) and is not on the CAN Appointment Schedule, follow your CAN policy and process to determine if the client should be enrolled as a walk-in.
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